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Agiles IT-Service-Management

Paul Buffington, Swati Jain, Patrick Schuh

6+ y ago6+ y ago

Monthly

Podcast by Paul Buffington, Swati Jain, Patrick Schuh

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Einleitung: Agiles IT-Service-Management 1:02

6+ y ago1:02

1:02

Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 01: Vorwort und Einführung 7:40

6+ y ago7:40

7:40

Kapitel 01: Vorwort und Einführung by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM 2:25

6+ y ago2:25

2:25

Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 03: ITSM-Lösungen von Atlassian 6:47

6+ y ago6:47

6:47

Kapitel 03: ITSM-Lösungen von Atlassian by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 04: Self-Service 4:30

6+ y ago4:30

4:30

Kapitel 04: Self-Service by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 05: Wissensmanagement 4:33

6+ y ago4:33

4:33

Kapitel 05: Wissensmanagement by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 06: Anfragenmanagement 1:28

6+ y ago1:28

1:28

Kapitel 06: Anfragenmanagement by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 07: Störungsmanagement 11:31

6+ y ago11:31

11:31

Kapitel 07: Störungsmanagement by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 08: Problem-Management 4:35

6+ y ago4:35

4:35

Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 09: Change Management 6:00

6+ y ago6:00

6:00

Kapitel 09: Change Management by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 10: Aufgabenmanagement 2:46

6+ y ago2:46

2:46

Kapitel 10: Aufgabenmanagement by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements 4:35

6+ y ago4:35

4:35

Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 12: Automatisierung 4:38

6+ y ago4:38

4:38

Kapitel 12: Automatisierung by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 13: Agile Rituale für IT-Teams 6:25

6+ y ago6:25

6:25

Kapitel 13: Agile Rituale für IT-Teams by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 14: Teamgesundheit 3:29

6+ y ago3:29

3:29

Kapitel 14: Teamgesundheit by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 15: Service-Management jenseits der IT 5:55

6+ y ago5:55

5:55

Kapitel 15: Service-Management jenseits der IT by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Kapitel 16: Fazit und Empfehlungen 4:14

6+ y ago4:14

4:14

Kapitel 16: Fazit und Empfehlungen by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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Schluss: Über brainbits 1:51

6+ y ago1:51

1:51

Schluss: Über brainbits by Paul Buffington, Swati Jain, Patrick SchuhBy Paul Buffington, Swati Jain, Patrick Schuh

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