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Lean Leadership for Ops Managers is a podcast for leaders in Ops Management who’ve had some targeted success with Lean, but haven’t yet built the everybody-everywhere-everyday improvement culture they crave. In each episode, former Fortune 100 Ops Executive and Lean Enthusiast Jamie V. Parker will teach you how to engage your team, develop a Lean culture, and still get your day job done.
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How well do you stick to your core values when it comes time to make hard decisions? It’s easy to talk about them in meetings and put them as posters on the walls, but do your decisions and actions align with your values? In this episode, Jamie shares how our behavior shows our values, plus an important update regarding the podcast. What You’ll Lea…
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What is Lean Leadership? It’s kind of an elusive, hard-to-define thing. In today’s episode, I’ll break down what both Lean and Leadership mean to me, which then drives how I develop leaders. You’ll hear key components to consider when moving Lean Leadership beyond a buzzword to definable meaning. This is my living and growing definition. Things can…
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How well do you listen? How quickly do you jump in and start offering solutions or try to fix the problem? In this episode, Jamie shares things that hinder us from listening and how to listen effectively as an operations leader. What You'll Learn from this Episode: Choosing to Listen Intentionally Things that Hinder Me from Listening Two Ways to Im…
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How do we create an organization that has a growth mindset? So often, we look at our teams to see how they can improve, but building a culture of improvement starts with us as the leaders. In this episode, Katie Anderson joins us to discuss GE's Lean Mindset Event and how to develop a growth mindset as a leader. What You'll Learn from this Episode:…
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How do you approach safety? As leaders, it's easy to focus on policies to ensure everyone follows the rules, but safety encompasses so much more than procedures; it is a team sport. In this episode, Jamie shares how safety starts with our mindset and culture within our team. What You'll Learn from this Episode: Safety is a product of servant leader…
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Hello from New York! I am coming to you live from GE's Lean Mindset Event, which focuses on encouraging the right mindset to embrace lean and features several excellent speakers across different industries, including CEOs from top companies, former NBA and NFL players, and more. In this episode, I share an overview of the event, plus my initial rea…
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How might operations leaders delegate more effectively? In this episode, Jamie explains how the reason we delegate can drive more effective delegation and practical steps you can take to delegate for development efficiently. What You'll Learn from this Episode: How to Delegate More Effectively The Primary Reason for Delegating Gaining Clarity on th…
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Why do you delegate? How does that determine what tasks you choose to give? In this episode, Jamie discusses the real reasons Ops Managers should delegate and how it benefits themselves plus other members of their team. What You'll Learn from this Episode: The Reasons Ops Managers Delegate Delegating for Myself Delegating to Help the Individual Del…
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How often do you delegate? It can be difficult to delegate tasks that could be completed by other members of our team, in turn freeing up more of our time. In this episode, Jamie discusses three common obstacles that leaders face regarding delegation. What You’ll Learn from this Episode: How often do you delegate It takes time to delegate Letting g…
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How often do you characterize your work as fun? In this episode, Jamie shares how a big challenge and getting creative and trying new and better ways is fun for her, and as Operations Managers, you should be finding fun in your work too. Even though not every aspect of your job may be enjoyable, if you never find joy in what you do, there is a prob…
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You can’t have a lean culture without conflict, but so many organizations and leaders are NOT comfortable with conflict. Here’s the question: “What would be the impact to your organization if you could have less destructive conflict and more productive conflict?” What You’ll Learn from this Episode Two types of workplace conflict, and how they diff…
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Do any of your leaders ever rush into solving a problem? It’s so easy to jump in and start pushing and moving too fast without taking a measured approach. In this episode, Jamie discusses the pitfall of Unstructured Urgency and how to overcome it. What You’ll Learn from this Episode How Unstructured Urgency Shows Up The Impact of Lack of Structure …
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Do you ever find yourself stalling to make a decision? Leaders often get stuck not making a decision because they don’t know enough or how to make the “perfect” one. In this episode, I share how perfection is an Enemy of Effective Operation and some practical steps to overcome it. What You’ll Learn from this Episode: How perfection shows up The con…
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What causes Ops Leaders to struggle with effective execution? Even when the processes are in place, they never seem to be used consistently or correctly. In this episode, Jamie discusses how complexity is a cause of failed execution, and how to create simplicity instead. What You'll Learn from this Episode: Choosing the Tasks to Complete Complexity…
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I know you are busy. So, how do you prioritize tasks when they are all important? How do you decide what to focus on? In this episode, I discuss an enemy of execution: distraction. Not being distracted with meaningless or unimportant things, but staying focused on long-term, strategic goals when there is so much to do in your day-to-day. What You'l…
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So often leaders want to learn how to “fix other people.” To get them to do the work, to get on board, to be better. But true leadership starts with our own thoughts, beliefs, and self awareness. You are probably keenly aware of your results. But what about your feelings? Or your underlying, automatic thoughts? In this episode, I dig into coaching …
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Do you want it done on time, or do you want it done right? We’ve all heard statements like this, and maybe we’ve even said them. It’s so easy to get caught up in this either/or thinking and thinking it’s impossible to have both outcomes. But what if it is possible to have both? In this episode, I share the idea of AND thinking and a replay of my st…
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As a leader, do you find too much of your time is spent in chaos and firefighting? Would you prefer to spend your energy moving your team toward an improved culture with better business results? In today’s episode, Paul Dunlop explains how Leader Standard Work cuts through the chaos and creates a stable environment ripe for Continuous Improvement. …
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Is there any greater priority in today’s business environment than attracting and retaining talented and dedicated employees? In today’s episode, Tracy O’Rourke explains the critical impact of meaningful leader routines on the engagement of a company’s workforce. What You’ll Learn from this Episode: The role of leader routines in improving culture …
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While work is made up of process, organizations are made up of people. That’s right, weird, messy, emotional human beings. So operations leadership isn’t just about managing operations or improving process - it’s also highly dependent on leading people. Moe Carrick joins us to discuss how we can lead people well while also getting results. What You…
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How often do you share your mistakes as a leader? So often in organization we celebrate success and share what went right, while shying away from the mistakes and lessons learned it took to accomplish that success. In this episode we talk with Elisabeth Swan about reframing mistakes as gold that can help foster stronger collaboration, team building…
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Diverse executive teams deliver better performance. It’s shown in study after study. Despite modest progress, women are still dramatically underrepresented in leadership roles. How can women take steps to advance to the rooms where decisions are made, and then to confidently contribute in those rooms? How can current executives take responsibility …
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Happy New Year! As we shift our focus to the next year by setting goals and thinking about what we want to achieve, it’s easy to limit what we believe is possible. In this episode, Sarah Tilkens shares how to shift from a goal mindset to a growth mindset to expand what is possible. What You'll Learn from this Episode: Setting Meaningful Goals How M…
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What is your personal purpose? So often, we talk about organizational purpose as part of our True North, but what about you personally? What motivates you to keep going during those challenging days? In this episode, Sam Morgan joins us to share how he helps change people's lives by assisting them to uncover their personal purpose while also unders…
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We all have a telling habit and may not even realize it. As leaders, we are often blind to the fact that instead of answering a question or giving a suggestion, we are telling others what they should do. In this episode, Katie Anderson joins us to share how to build awareness of and break the telling habit. What You'll Learn from this Episode: Deve…
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Are you a fan of one-on-ones? Most managers aren’t. But that’s because most managers haven’t had great one-on-ones modeled for them. If you want to lead through relationships, then valuable one-on-ones are a key activity to master. What You'll Learn in This Episode: Why doing one-on-ones is one of the most critical leadership routines for managers …
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What do you mean when you say the word coaching? Do you think of an iconic sports coach yelling plays from the sideline or giving an inspirational speech in the locker room? As leaders, we coach our team members to help them learn and grow, but I’ve discovered that coaching is used incorrectly in many instances. In this episode, we are diving into …
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Telling is not all bad; however, as leaders, we typically need to bring more coaching into our team interactions. So, how do we transition from doing to coaching? In this episode, Jamie shares how to effectively coach problem solving. What You'll Learn from this Episode: Coaching Problem Solving Set Your Intention to Coach Stop Giving the Answers S…
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How have you expanded your team as your organization continues to grow? Does your hiring strategy align with the organization’s values and vision? The Process Plus Results team is expanding, and in this special 100th Episode Edition, Jamie shares how the team’s strengths intersect and complement each other. Plus, the team members join us to share w…
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How did it all begin? Since we are getting ready to celebrate our 100th episode, let's look back at how this podcast started a little over two years ago. On the day the podcast launched, I was at a speaking engagement in Evansville, IN, where I live now, and will be for the 100th episode! In this episode, we are taking a trip down memory lane and s…
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Executing a new or changed routine seems simple enough, right? As Ops Executives, we expect our leaders to start implementing a new process seamlessly, but are we teaching them all the skills they need? In this episode, Jamie shares how to help Ops Managers improve their thinking and decision-making capabilities. What You’ll Learn from this Episode…
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Have you ever been frustrated when a leader won’t adopt a new process? How do we improve engagement with new or changing routines? As Ops Executives, we’re often told that we do too much telling and not enough listening; however, telling is still part of leading an operation. In this episode, Jamie shares how to best use telling interactions when s…
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When is coaching not enough? Coaching is a buzzword right now, and so many managers are told to make it a focus. While coaching is a wonderful tool, there are times when leaders need to use other communication approaches to be effective. In this episode, Jamie shares an example of when a manager needed more than coaching and how it can effectively …
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Competition or collaboration? When done effectively, competition can drive results for some people; however, there is also a potential downside. I've seen that Operations Executives are scared to remove competition because they think the drive and motivation will disappear. What would happen if we shifted away from competition and moved toward coll…
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Why is respect for people so important? This Pillar of Lean can affect every aspect of the way we lead. Recently, Jamie was a guest on an internal podcast for GE, Andon That Note, and spoke with Brette Smith and LaToya Moore about the Pillars of Lean: Respect for People and Continuous Improvement. Since Andon That Note is internal and can’t be foun…
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Where have you seen waste show up in your work? How often do you have to rework things because plans have changed or were rushed? In this episode, Jamie shares how she dealt with physical rework and thought waste as she moved to Indiana temporarily. What You’ll Learn from this Episode: The Season of Big News Overcoming Obstacles in Real Life Dealin…
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What does it mean to be wrong? Why are people hesitant to speak up when they see an issue? In this episode, Jamie shares her thoughts on why team members stay silent when they think there may be a problem and how we, as leaders, can create an environment where our team members are more willing to raise issues and take that risk of being wrong. What…
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How do you lead Purpose at work? We are continuing our mini-series focused on Purpose and Leading Purpose at Work. In this episode, Jamie shares how leaders at all levels can make a difference by overcoming the Purpose Gap and common Purpose Pitfalls. What You’ll Learn from this Episode Leading Purpose at Work Clarify True North Connect the Dots Ma…
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Is your purpose clearly communicated to everyone in your organization? Even if you talk about your purpose in meetings and have posters on the wall, everyone may not understand them or relate to them. In this episode, I talk about common Purpose Pitfalls and how to recognize them in your organization. What You’ll Learn from this Episode Why Focus o…
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Where do you find your purpose? Two-thirds of U.S. employees are reflecting on their purpose in life, and nearly half are reconsidering the type of work they do. In this week's episode, Jamie talks about finding your purpose at work and shares the Purpose Gap that is found among most team members. What You’ll Learn from this Episode: Shifting Your …
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This week continues our Kata series live from Kata Con 8, and we are talking all about coaching. In this episode, I spoke with Susan Clancy, who shared her experience of being coached as a learner live on stage and why a coach needs to be a learner. I also share my experiences from the coaching dojo and why I plan to participate in another one. Wha…
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Why practice Toyota Kata? It can seem daunting at the beginning with the rigid structure and rules; however, the goal of Kata is more about shifting our mindset to integrate improvement thinking into our work. Lean Frontiers hosts an annual Kata Con, and this year I had the privilege to meet and interview Mike Rother, the author of the book Toyota …
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What is Toyota Kata? It's common for the nuances of Toyota Kata to seem complicated or overwhelming, especially if you haven't started practicing it. In this episode, I give an overview of Kata fundamentals and share my perspective on how Kata fits into the improvement frameworks that you may already know. What You’ll Learn from this Episode: The F…
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Difficult conversations, conflict, and performance management are all responsibilities that leaders have to face; however, we can choose how we handle them. We can either be kind and show respect to our team members or be harsh in our interactions. In today's episode, Karyn Ross joins us to discuss Kind Leadership and how she is on a mission to hel…
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Have you ever walked away from a feedback session that didn't seem to be productive? Maybe it devolved into a complaint session, and there wasn't any focus on what we could do to improve the situation. As leaders, how we frame the conversation can turn unproductive sessions into meaningful and actionable feedback for improvement. In this episode, J…
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One in five people deal with mental health struggles, and this is not just a statistic; it is real, and it's affecting people on our teams whether we realize it or not. As Lean Leaders, we have the problem-solving tools to help people overcome challenges and think clearly, not only at work but also in their personal lives. In today's episode, Gemma…
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What does Lean Leadership mean to you? You’ve implemented several Lean tools and processes, such as Gemba Walks, Leader Standard Work, Daily Meetings, and Visual Management. Even though you have seen some results, does it seem like something is still missing? In today’s episode, Jamie breaks down the four elements of effective Lean Leadership and w…
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Do you remember what it was like when you led a small team of individual contributors? It was easy to interact with everyone on the team every single day. But what happens as the company grows? You find yourself leading other leaders, and values and goals must be intentionally communicated. In today's episode, Greg Jacobson joins us to talk about s…
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Does the goals of your organization align with your continuous improvement efforts? It can be so easy to get caught up in the day-to-day tasks that we lose sight of the big picture. In today’s episode, Chris Wilson shares how Wilson Manufacturing developed a new customer portal based on their goal of providing excellent customer service and how it …
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Training a new hire is a no-brainer, but do you focus on training your team members after being with your organization for 5, 10, or 15 years? We look to training when it is time to learn a new skill, but viewing learning as a lifelong journey can help grow your team professionally. In today's episode, Jeff Welch shares how training can be an effec…
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