We are BACK with episode #50! In this episode Justin and Allison celebrate their 50th episode and discuss the podcast setup. They also share updates on their personal lives, including Allison's vacation and her dog's recovery. The conversation then shifts to the release of ServiceNow's Washington DC version and the new apps and features it offers. …

We are BACK with episode #49! In this episode Allison introduces Andy Gallimore, the President and co-founder of Flowolf. They discuss the acquisition of Sales Won and the focus of Flowolf on solutions and strategy. Andy shares insights on the use of AI in their Sales CRM, including MeetingMinder, which automates meeting notes. They also discuss th…

It's time for Episode #48! In this episode Allison and Justin discuss troubleshooting business rules, challenges with custom apps, and the complexity of workflow dependencies. They compare the workflow editor and flow designer, highlighting the improvements made to the latter. They also talk about the user experience with interactions and the mappi…

Episode 47 is finally here! In this episode Allison and Justin discuss their breakfast preferences at fast food restaurants, including Wendy's and Chick-fil-A. They also talk about their love for bread, including croissants and English muffins. The conversation then shifts to their experiences with keto diet and homemade pizza dough. They also disc…

Episode 46 is finally here! In this episode Allison and Justin discuss various topics ranging from taking breaks and self-care to upcoming events and rumors about ServiceNow's announcements. They also talk about user experience, application picker, and the need for centralization in the admin experience. The conversation touches on resourcing, util…

It's time for episode number 45! In this episode Allison and Justin discuss networking and device connectivity, experience in network operations centers, making and running cables including Cat 6 cables, data center management including SANs and failover issues, video and audio recording equipment and software issues, professional development and c…

Are you ready for episode 44?! In this episode Allison and Justin discuss weather experiences, personal fitness, workplace setups, professional tasks, HR software features, managerial development, coaching techniques, process optimization, personal anecdotes, cooking, and pets. #WeatherWonders #FitnessGoals #WorkFromHomeLife #TechChallenges #HRTech…

Come join Allison and Justin for episode 43! In this episode we discuss Christmas, sinus infections, smart tech, nasal spray, Shag dancing, living arrangements, technology use, fashion trends, relationships and ServiceNow archiving and data destruction (data retention).By jements, LLC

Happy New Year from Allison and Justin! Check out our latest episode of The Otterly Owlsome Podcast (#42) to learn more about holiday experiences, gift exchanges, children's Christmas gifts, health and medical care, garden decorations, cooking and baking, pet care, and family dynamics. It also touches on weather conditions during the holidays, hous…

No re-runs from Allison and Justin, Episode 41 is here! Watch or listen to learn more about travel experiences, client interactions, project management, administrative challenges in ServiceNow, performance tuning in systems, visual task boards, personal experiences with media and entertainment, work-life balance, management strategies, and personal…

Celebrating their 40th episode, Justin Meadows and Allison Shirey engage in a vibrant discussion on diverse topics. They explore notification management, the significance of soft skills, and the nuances of consulting across time zones. A key highlight is their conversation about a law firm project, delving into its unique demands and innovative sol…

It's time for episode 39 with Allison and Justin! Watch or listen to learn more about Rory's misbehavior, Allison's last week teaching, hair stylists, gray hair, group ServiceNow projects, presentation techniques, how we're using AI, cake cutting tricks, cake artistry, sweet tea and Allison in Toronto. #technology #random #servicenow #otters #owls…

Episode 38 has arrived! Watch or listen to learn more about the Tomorrowland music festival, phone and computer alerts/notifications, shopping on phones versus laptops, Transformer Batman toy at Walmart, how kids pick their toys in 2023, crash carts, playing doctor, Rory updates, Christmas shopping, Elf on the shelf, family pajamas, running, Toront…

We have another special guest for Episode 37 - David Shake! Watch or listen to learn more about David Shake, school mascots, sales solutions becoming actual solutions for customers, Strategic Portfolio Management customers and the role of good process in implementations, another guest appearance by Rory, joy and when to decorate for Christmas, bott…

Episode 36 is here! Watch or listen to learn more about migrating legacy data to ServiceNow, converting from EasyVista, Lotus Notes and change management, close relationships on ServiceNow projects, lack of investments in IT, a job without MIcrosoft Office, tanning salons and toning machines, child care at the salon, nap time, sleeping on planes, A…

Episode 35 is here! Watch or listen to learn more about jade face rollers, expensive moisturizer, Chicago travel adventures, Selling Sunset, mansion taxes, The Great Outdoors, holiday dinners, colonial Christmas, name pronunciations, ServiceNow Q4 Store Release, Allison's roadmap webinar (link below), tips from Jace Benson and airport strategies. #…

We are back with Episode 34! Watch or listen to learn more about dancing videos, TikTok content, Matt Rife, turkeys, Bob's Burgers, holiday decorations, ACLs in ServiceNow, training ServiceNow administrators, feedback from students, teaching as a profession and learning styles. #technology #random #servicenow #otters #owls…

Episode #33 is here! Watch or listen to learn more about Oktoberfest in Helen, Georgia, beer preferences, teaching ServiceNow courses, JSON builder step in Flow Designer, missing parentheses and extra curly braces {or squirrely brackets}, Now Assist for Creators, AI and generative LLMs, applying your humanity to AI, user stories for newcomers or no…

Episode #32 is here! Watch or listen to learn more about Oklahoma Thanksgiving, Oklahoma football victory, Sooners and land runs, America's Western expansion and Indigenous Peoples, Indigenous People's Day, local alcohol laws and rules, Allison's sourdough grilled cheese, David's smoked pork chops and chicken, Dexter's 5th birthday, Teenage Mutant …

We have another special guest for Episode 31 - Bryan Walker! Watch or listen to learn more about Allison's peppers, first frost, State of Arizona, lions, armadillos, possums, Allison's brother, flying lions and giraffes, Dallas Cowboys, Bryan's ServiceNow journey, H&P, Tulsa, ServiceNow event processing system, boys on the town, high school reunion…

This week we're bringing back our first episode from the archives! Just off our 30th episode we thought we'd revisit this origins episode where we introduce ourselves and our backgrounds, talk about the origins of the podcast name and various other random topics including what we will try to talk about in future episodes. Check back here every Wedn…

Look at that - our 30th episode! Watch or listen to learn more about the Atlanta Braves, The Battery (also in Atlanta), football, horns down, more hornworms, caterpillar voyages, new rugs, office decorations, Golden Girls, fiber for Allison, sweet potatoes, SSH credential issues, inbound email actions troubleshooting, admin security, WalMart, groce…

Episode 29 is here! Watch or listen to learn more about tomato hornworms, garden vegetables, Atlanta Braves game, workshops for introverts, editing Allison's hair bun and video, problem management, major incident management, Service Operations Workspace, puppy grooming, canine white spotting, release management and sub-production changes. #technolo…

Allison and Justin are back with episode 28! Watch or listen to learn more about fiber installation at Allison's house, improved health, habit tracking, garden slugs, sourdough, package deliveries, flow designer micro certification with social media lab, CTA program enrollment, dog stuff, flow designer training reaction, flow designer versus script…

It's time for Episode #27! Watch or listen to learn more about electric car charging woes, electrical work, replacing lights, replacing electrical outlets, smelly kids, TikTok, sourdough bread at home, grilled cheese, Bama Rush (sorority recruitment), college football, dad jokes, The White Lotus, 2 Broke Girls, Canada experiences, hockey in North C…

Episode 26 has arrived! Watch or listen to learn more about Allison's second round of COVID, breathing on door knobs, garden updates (peppers and kale), Justin's Vancouver release notes, Justin's garden deck, Halloween and Fall decorations, hot weather, baseball games, Set It Up Netflix movie, The Greatest Showman, The Empty Man, home organization,…

Episode 25 has arrived! Watch or listen to learn more about peppers in Allison's garden, Top Golf, Angry Birds, breweries in Asheville and Augusta, recording and bandwidth issues, fiber fund for Allison, football / sports ball, Justin's Vancouver activities, The Witcher, Warrior, Sinister, Evil Dead Rise, Mario Brothers movie and video games, Ninte…

It's time for Episode 24 with Allison and Justin! Watch or listen to learn more about ServiceNow workshops (core instance and CMDB), humor and engaging questions, leash training, Myrtle Beach brewery, merchandise, Montreal, Vancouver, CSDM, ServiceNow releases, CMA engagement sessions, the fiber list, PowerPoint presenting pet peeves, Now Create, s…

Episode 23 is here with another special guest - Jake Tweito! Watch or listen to learn more about music, Ableton Live, podcast hosting and editing, working at Knowledge, B12 therapy, crazy sales people, Clemson and Myrtle Beach, Jake's spirit animal (Peregrine Falcon), App Engine, $18 million in process improvements with one ServiceNow application, …

Are you ready for some long awaited ServiceNow content from Allison and Justin? Wait no more! In episode 22 we talk about Live Agent Chat troubleshooting, Service Operations Workspace, interactions, universal requests, interaction flaws, workspace redirects, common variable sets versus variable sets, onboarding order guides and variable set matchin…

Watch or listen to Episode 21 with Allison and Justin to learn more about possums, marsupials, A Goofy Movie, Goof Troop, DuckTales, Chip 'n Dale: Rescue Rangers, Darkwing Duck, Legends of the Hidden Temple, Where in the World is Carmen Sandiego, High School Musical: The Musical: The Series, Glee, Allison's vacation, Bluey, karate belt upgrade, St.…

It's time for our 20th episode! Watch or listen to learn more about Jake and bologna, summer pool, cucumbers, onions, Little Shop of Horrors, Rocky Horror Picture Show, Susan Sarandon, Step Mom, Light and Magic digitalization parallels with current technology fears and predictions, Stitcher PSA, acquisition shut downs, Flappy Bird, Allison on vacat…

Watch or listen to Episode 19 to learn more about Justin's podcast editing woes, plant sexual education, delivery manager duties, dog play toys, prescriptive ServiceNow consulting, the true cost of ServiceNow, Justin's MID server network troubleshooting, Justin's workspace and content enhancements, ChatGPT regex explanation, Myrtle Beach Pelicans b…

In Episode 18 we have another special guest - Connor! Watch or listen to learn more about smoked meat, Connor's spirit animal, Connor's career journey, automated sales emails, DALLE 2 artwork of our spirit animals, downtown San Diego museum experience with AI - WNDR, worst Instagram purchases, Connor's captain's hat, a surprise party spoiled by a s…

Episode 17 has arrived! Watch or listen to learn more about Allison's CreatorCon t-shirt, interview success, cucumber terrace destruction, new shoes, smoked meats, dresses during summer, floral print shirts for men, stylish clothes, wearing comfy clothes out, Walmart+., pool delivery, 4K assessment, pre-school, kindergarten, mobile grooming, bird n…

We've got a fun episode for you for our sweet sixteenth! Watch or listen to learn more about Sun Chips, Bill Nye the Science Guy, toy dog treat dispenser, garden sprouts, trellising, cucumbers, lavender, wild flowers, chicken/pest fencing, bird nest, Merlin bird app, birthday/father's day gifts, wood pellet grill, smoked meats, The Fresh Market, re…

Episode 15 is the television catch-up episode you didn't know you were waiting for! Watch or listen to learn more about electric vehicle anxiety, device charging strategies, Allison's travel television picks, book adaptations to TV and film, cartoons, kids shows, scary movies, Knowledge swag (or lack thereof), networking and making connections at K…

Episode 14 is here! Watch or listen to learn more about setting your presence and out of office correctly, Knowledge 23, Allison's chance to be a Solutions Consultant, pre-sales exposure, time it takes to get stuff done, estimating with guardrails, ServiceNow integrations, Azure AD integration, SSO integration first time, Teams for PPM integration …

Episode 13 brings our very first SPECIAL GUEST! Please join us in welcoming Herb Thompson - Veteran Champion, Author, Green Beret, Speaker and ServiceNow Program Manager of Veteran Programs to our podcast! Watch or listen to learn more about being authentic, the ServiceNow NextGen program, underserved populations, what Herb loves about ServiceNow, …

Episode 12 - the PUPPY episode! In this episode Allison and Justin discuss Boomer Sooner, drawing tablet, designer in Application Portfolio Management (APM) - a vendor store app, Allison's new office, skinks and lizards, Allison's new dog Rory (an Irish Doodle), cute puppies and ugly babies, proper fueling for exercise, instant pasta weight gain, o…

Episode 11 has arrived! In this episode Allison and Justin discuss show choir, bleeping the podcast with owl hoots, second homes, ServiceNow's Knowledge 23 in Las Vegas, Otterly Owlsome stickers at Knowledge (find Allison to get yours!), journaling, writing user stories, meditation, karate and kids, Chuck Norris, Cobra Kai, Karate Kid, South Park a…

It's our 10th episode of The Otterly Owlsome Podcast with Allison and Justin! In this episode Allison and Justin discuss exercise routines, app notifications, Doritos dip, pulled pork, carbordeaux overdose, gardening, birds' nests, armadillos, leprosy, the Certified Technical Architect program, technical weekend activities, current tv shows and mov…

It's time for Episode 9 of The Otterly Owlsome Podcast with Allison and Justin! In this episode Allison and Justin discuss Skype, video & wi-fi issues, internet connections, HOAs, golf simulator, garage remodel, AI podcast tools, vacation destination hack, more Australia, more gas station, roadmaps for ServiceNow, Knowledge 2023, Las Vegas, tech co…

Welcome to Episode 8 of The Otterly Owlsome Podcast with Allison and Justin! In this episode Allison and Justin discuss podcast stats, Allison has a brief but surprise guest, seafood, boxed wine, Easter food and family, deviled eggs, baby bird eggs, gardening, rabbits, Easter Bunny presents, giant personal water bottles, change management, CAB work…

Welcome to Episode 7 of The Otterly Owlsome Podcast with Allison and Justin! In this episode Allison and Justin discuss football flags, calendar management, The Masters tournament, Myrtle Beach, Bucc-ee's gas station, our beloved Australia viewer/listener, whipper snippers, regional accents, CSDM and ServiceNow products/applications, ITSM and DevOp…

Welcome to Episode 6 of The Otterly Owlsome Podcast with Allison and Justin! In this episode Allison and Justin discuss the Tooth Fairy, Utah upgrades, offline instances, custom portals for demos and workshops, Utah theming on mobile, clown pictures, light bulb moments, crazy workflows, technical workshops vs high level/roadmap workshops, taking or…

Welcome to Episode 5 of The Otterly Owlsome Podcast with Allison and Justin! In this episode Allison and Justin discuss preschool/day care, door locks for children, random Alexa interruptions, cold and warm weather, pressure washing, an IT Asset Management workshop, product/service catalog, interpretation of MVP, ServiceNow licensing, ServiceNow pr…

Welcome to Episode 4 of The Otterly Owlsome Podcast with Allison and Justin! In this episode Allison and Justin discuss a myriad of topics all while attempting to record the podcast Intro, decided on the Intro music and select an Outro video! If you've seen or heard episodes 1-3 then you might be interested in the genesis of the podcast introductio…

Welcome to episode 3 of The Otterly Owlsome Podcast with Allison and Justin! In this episode Allison shares about makeup and then we spend our remaining time in Justin's ServiceNow instance attempting to write "prompts" for OpenAI's DALL-E 2 to create images of an Otter and an Owl for our podcast. The results are weird and sometimes hilarious! Chec…

Welcome to episode 2 of The Otterly Owlsome Podcast with Allison and Justin! In this episode Allison is fresh from vacation in the West Indies and despite the distractions of food and books, we find our way to ServiceNow by way of explaining ServiceNow (and Excel) to a teenager, working with non-IT customers, the right size ServiceNow team and more…