Send us a text In this episode, Karen Levett chats with one of her top advisors, Debbie Whybrow, who shares insights from her years of experience in customer service. Debbie discusses her journey, the skills needed for great service—like empathy, patience, and active listening—and how to turn frustrated customers into loyal advocates. They also exp…

Send us a text In this episode, Karen sits down with Sam Taylor, Marketing Manager at Sturdy Foods. They discuss the story of Yorkshire Handmade Pies and the Homemade Pizza Club, exploring how LiveChat Factory became an essential partner in delivering top-notch customer service. Sam shares insights on the challenges and rewards of outsourcing custo…

Send us a text Welcome to the LiveChat Factory Podcast. In our trailer episode, we're diving into what you can expect from this exciting new journey. I'm Karen, your host, and I'll be sharing insights on upcoming episodes, featuring interviews with clients discussing the ins and outs of outsourced customer service. We'll explore the benefits, chall…