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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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At Mercedes-Benz of Flagstaff, we are committed to delivering luxury vehicles and exceptional service to our clients in the Sedona, Prescott, Cottonwood Payson, and Page areas. We offer a wide selection of Mercedes-Benz vehicles as well as a state-of-the-art service center staffed by experienced technicians. Whether you’re looking for a new Mercedes-Benz vehicle or a more affordable certified pre-owned option, there is something for you in our showroom. This podcast will keep you in the know ...
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Decoder is a show from The Verge about big ideas — and other problems. Verge editor-in-chief Nilay Patel talks to a diverse cast of innovators and policymakers at the frontiers of business and technology to reveal how they’re navigating an ever-changing landscape, what keeps them up at night, and what it all means for our shared future.
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A dive into historical topics from an elevated perspective. New episodes will be out every Wednesday. Find us on our socials:@Historicallyhi on Twitter @historicallyhighpod on Instagram. Don't forget to like, rate, subscribe, and let your friends know what they are missing.
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UNS Talks is a podcast by the architectural design firm UNStudio. Founded in 1988 by Ben van Berkel and Caroline Bos, UNStudio specializes in architecture, urban development, product design, interior design and infrastructural projects. Based in Amsterdam, Shanghai and Hong Kong, the office has produced a wide range of work ranging from public buildings, infrastructure, offices, residential buildings, products, to urban masterplans. Pivotal UNStudio projects include; the Mercedes-Benz Museum ...
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Taking Alex

Kristen Pflum

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Alex Johnson had it all. He was brilliant, an avid outdoorsman, a talented chef, artist and botanist with friends all over the world. In 2013, days shy of his 33rd birthday, Johnson vanished after wrapping up a phone call with his girlfriend. For more than a month, the Johnson family did everything to try and find him. They held vigils, organized searches, brought in specialized K-9's and put up billboards. But Alex was dead. Beaten in the back of a Mercedes Benz, his body put in a barrel an ...
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Welcome to "Marshall Sylver Live," where millionaires are made! Join Marshall for two hours every day, five days a week. In the first hour, Marshall shares valuable content and information covering various aspects of life – from improving relationships and increasing wealth to fostering emotional, mental, and spiritual well-being. Gain insights, strategies, and advice from Marshall and his esteemed multi-millionaire and billionaire friends. The second hour is the highlight, giving listeners ...
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Presented by Andy Smith, we bring you all the action from the 2012 Laureus World Sports Awards in London, featuring exclusive interviews with a host of sporting and Hollywood stars. Brought to you by Mercedes Benz, IWC Schaffhausen and Vodafone, the ceremony was hosted by BAFTA and Golden Globe winner,actor Clive Owen. We hear exclusively from Novak Djokovic, Vivian Cheruiyot, Rory McIlroy, Darren Clarke and Pep Guardiola as the nights big awards are handed out. Plus we hear about some of th ...
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Innovation at large, established companies is hard. So we made a podcast to help you overcome obstacles and create change at your organization. Welcome to Innovation Answered, the podcast for corporate innovators. We've featured top leaders from companies like Walmart, Lyft, Google, Trek, Herman Miller, Anthem, Kellogg's, Wayfair, Royal Caribbean, FitBit, Lucasfilm, and CVS. For more information and show transcripts, visit innovationleader.com/podcast/.
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What happens when you bring the best of two famous brands together? What sorts of innovations can emerge, and how is a brand image created for the new product? The Smart car came about as a result of a collaboration between car manufacturer Mercedes-Benz and Swatch, the Swiss watch maker. This album examines the innovations behind the Smart car, its supply chain, and its assembly line in Hambach, France, where a finished car is produced every 96 seconds. With its major suppliers situated on ...
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The Jane Anderson Brand You Show is the podcast for experts, consultants, speakers, trainers, academics and coaches who are or aim to be the leaders in their field. Jane shares her insights as well as interviews those who are industry experts to find out about their experiences when marketing themselves under their Personal Brand, or name. According to US Labour Data, by 2020 50% of the workforce will be self-employed​. The ability to market & sell yourself is an essential skill for the futu ...
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The word “vanguard,” is defined as “a group of people leading the way in new development or ideas.” Marketing Vanguard: the podcast, spotlights the people who are driving the industry forward. It will feature valuable, must-listen nuggets of marketing-leadership wisdom, humility, stories, strategic insights, and growth opportunities in an era of ever more complex industry pressures and realities. Together we’ll dive into what's driving the decision-makers of today to move the needle of some ...
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UKMotorTalk

First Take Media

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UKMotorTalk, sometime erratic scribblers and broadcasters of motoring and motorsport-related stuff. Often found with tongue embedded in cheek (or occasionally foot in mouth..), UKMotorTalk brings you an independent view on motoring and motorsport with impartial road tests, unbiased advice on buying and selling, insurance, taxation and road safety and all the news that affects your car use. We bring you a round up of the world of motoring with road tests, interviews with leading opinion forme ...
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A series of one-to-one interviews with leaders of some of Europe’s best known industrial and technology companies. We ask these CEOs and Chairs about their early lives, careers, experiences and leadership lessons. We talk about the challenges of the sectors they are working in, the opportunities they see on the horizon and gauge their views on some of the burning topics of our time.
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Relentless Renewal is where we unpack new ideas, impactful strategies, and out-of-the-box thinking to help you master continuous change. Host Dominik Wee, CVP of Manufacturing & Mobility at Microsoft, will be joined by top business leaders to explore creative angles from a human, business, and technology perspective.
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Welcome to the Commercial Grade podcast! Listen in as Christie Bishop, an award-winning Advertising Executive, answers your questions and gives you an insider's look at what really goes into crafting commercial campaigns.
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Dive into the world of Artificial Intelligence with your host Anna-Regina Entus - founder and president of the AI in Management Association and fellow of the AI Research Center at emlyon business school in Paris. Together with guest speakers from around the globe, I am helping you make sense of AI and share insights on the latest innovations in the world of Artificial Intelligence. Episodes 1-6: Hosted by Anna-Regina Entus and Victoria Rugli from Episode 7: Hosted by Anna-Regina Entus
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The Sketch

Mint - HT Smartcast

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In this new podcast, Mint Editor-In-Chief Sruthijith KK speaks to business leaders about the methods, motivations and influences that shape them. These wide-ranging conversations are meant to help us understand the world of their work but also a bit about who they are and what makes them tick. In short, a sketch. This is a Mint production, brought to you by HT Smartcast.
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The Automobile is one of those inventions that we tend to take for granted. Most people can't explain how an internal combustion engine works let alone design and build one. Well that's where the subjects of our episode come in, Carl Benz and Gottlieb Daimler. Now I know what you're thinking, it's MERCEDES Benz. You're right and there's a pretty co…
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In this episode: As Graham recalls a previous auction of a W196, we look forward to the RM Sotherby's sale of the 1954 Mercedes-Benz W196 'Monza' Streamliner F1 car, valued at between $50 million and $70 million, from the Indianapolis Motor Speedway Museum Jim catches up with Formula One's return from its summer holidays Dave comments on the differ…
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The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals. In this episode, "August Hospitality Hot T…
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Send Us A Message For Ekow Barnes, a ticket he got from a friend was the start of something big. He shares the story of how he became a big creative producer, writer and how he got to work with major brands including Essence, Ebony, CNN, Dazed and more. We also speak about family, creative space in Ghana and more. Support the Show. Follow Us - IG -…
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In this episode, Braxton Critcher covers several important updates in automotive repair news. He looks into the Auto Care Association's significant upgrades to its demand index tool, enhancing data precision for automotive professionals. Braxton also highlights Mercedes Benz's intensified efforts against counterfeit parts that jeopardize road safet…
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Welcome to another special episode of the Marketing Vanguard podcast. Today, Jenny connects with Melody Lee, CMO of Mercedes Benz USA, where she oversees brand positioning, marketing strategy, and execution to ensure long-term growth and profitability for the Mercedes-Benz brand in the United States. Melody recounts her journey from growing up in T…
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In this episode, Braxton Critcher shares a good news story with Chris Enright, owner of Enright Automotive. Chris talks about how he helped a fellow mechanic, Matthew Parker, attend a critical training event by covering most of his expenses. Braxton and Chris then discuss the importance of offering support and encouragement within the industry, emp…
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Welcome to another special episode of the Marketing Vanguard podcast. Today, Jenny speaks with Jennifer Halloran, CMO and Head of Marketing and Brand at MassMutual. Join us as we discuss the evolving role of CMOs as visionary business leaders who drive innovation and growth at their companies. Jennifer shares insights on the challenges of building …
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In this episode, Dr. Michelli delves into the ethical and legal challenges associated with the use of AI and data analytics in customer service, highlighted by the ongoing lawsuit involving Patagonia and its use of Talkdesk's services. This case exemplifies the crucial need for transparency and customer consent in data practices, as it alleges that…
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The web has a problem: huge chunks of it keep going offline. The web isn’t static, parts of it sometimes just… vanish. But it’s not all grim. The Internet Archive has a massive mission to identify and back up our online world into a vast digital library. In 2001, it launched the Wayback Machine, an interface that lets anyone call up snapshots of si…
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Braxton discusses the ASA's stance on the EPA’s new emission standards, warning about the potential hardships these regulations could impose on independent repair shops. He also highlights the skyrocketing car insurance rates, which have seen an unprecedented increase of up to 22% in just one year, largely driven by factors like inflation and highe…
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How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends? In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certificatio…
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Hello, this is Jeff Bass, the host of Overlooked Headlines. In this episode, we delved into three critical headlines that have been overlooked but are essential for our understanding and preparation for the future. Headline 1: America Extremely Vulnerable to Cyber Calamity We discussed the recent internet outage in the US that affected millions of …
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Send Us A Message Princess Nkrumah is a budding actress who has been in several productions, including films, plays and also played roles in some episodic shows. In this episode, talk about her career, life, politics, family and the legacy of her grandfather, Osagyefo Dr. Kwame Nkrumah, Ghana's first president. Support the Show. Follow Us - IG - ht…
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In this episode, Braxton Critcher is joined by Ryan Kooiman and Chris Gardner from MEMA Aftermarket Suppliers. Chris underscores the importance of Automated Driver Assistance Systems (ADAS) and the problematic lack of standardized calibration practices. Ryan shares his hands-on experience in the field, highlighting the disparities in technician kno…
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In this episode, Dr. Michelli explores the intriguing partnership between Starbucks and Mercedes-Benz (two brands with which he's worked and written books about), focusing on their collaborative effort to expand electric vehicle (EV) charging facilities. This alliance aims to install high-power EV chargers at over 100 Starbucks locations along a ma…
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Decoder is off this week for a short end-of-summer break. We’ll be back with both our interview and explainer episodes after the Labor Day holiday. In the meantime we thought we’d re-share an explainer that’s taken on a whole new relevance in the last couple weeks, about deepfakes and misinformation. In February, I talked with Verge policy editor A…
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Welcome to another special episode of the Marketing Vanguard podcast. Today, Jenny speaks with Claudine Patel, Head of Brand and Innovation, North America at Opella. Opella is the new name for Sanofi's Consumer Healthcare Business Unit. Sanofi itself is the world's sixth-largest pharmaceutical and healthcare company and is headquartered in Paris, F…
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In this episode, Braxton Critcher is joined by Cavan Robinson and Mike Allen. Braxton covers California's zero-emission mandate and the Specialty Equipment Market Association's response. Cavan discusses his plans for the future of Shop-Ware as the new General Manager. Mike shares valuable advice for first-time attendees of industry training events,…
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A more apt title for this should be The Battle for Stalingrad, because that exactly what this was in every sense of the word. After the Nazi invasion of Russia during Operation Barbarossa failed to capture Moscow, Hitler needed a win and decided to pivot and capture Russia's oil fields in the south, fueling his war machine and starving the Russian …
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Hello, and welcome to another enlightening episode of Overlooked Headlines. I'm your host, Jeff Bass, here to bring you the headlines that have been disregarded but are crucial to our lives. In this episode, we delved into three significant headlines that are shaping our world. Firstly, we discussed the leaked recording from Amazon Cloud CEO, revea…
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Decoder is off this week for a short end-of-summer break. We’ll be back with both our interview and explainer episodes after the Labor Day holiday, and I’m very excited for what we have coming up on the schedule. But while we’re out, we’d like to highlight a great episode from the Land of the Giants podcast, which is over at Vulture this season, fo…
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It is that time of year again, and Mike and Jim are taking a stroll around The British Motor Show 2024 at Farnborough.... AA Heritage Fleet - https://www.theaa.com/breakdown-cover/our-heritage-vehicles Dacia Spring DryIceEnergy.com / IceColdTools.com IMI (Institute of the Motor Industry) Chief Executive Officer, Steve Nash - https://tide.theimi.org…
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In this episode, Braxton Critcher is joined by Mike Allen, who shares insights on the intricacies of raising rates in the automotive repair industry. Mike discusses the importance of aligning service quality and facilities with increased rates to maintain customer trust. Additionally, the value of networking and continuous learning at industry even…
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In this episode, Dr. Michelli delves into the critical importance of perspective in understanding customer interactions with products and services. He explores the concept of being too close to a process to assess it objectively, highlighting the need for businesses to step back and view their offerings through the eyes of their customers. Dr. Mich…
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Welcome to another special episode of the Marketing Vanguard podcast. Today, Jenny connects with Rei Inamoto, who is the Founding Partner at I&CO, a global innovation firm that helps brands navigate change. Rei has been named in Creativity Magazine’s annual “Creativity 50” as well as one of “the Top 25 Most Creative People in Advertising” by Forbes…
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The Onion is a comedy institution — and like everything else in media, it went on a pure nightmare hell ride in the 2010s. We could do an entire episode on the G/O Media calamity, but the short version is: A bunch of friends just managed to buy The Onion, and they're busy relaunching the website, going back to print, and, clearly, having a blast do…
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Even if you don't know what the man's about you've probably heard the name Charles Darwin. At the very least you've seen one of those Jesus Fish car decals with legs and the name Darwin in the middle. Well Mr. Darwin was kind of a jack of all trades when it came to the fields of science. What started as a childhood passion for insects grew into a l…
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Hello, and welcome to another enlightening episode of Overlooked Headlines. I'm your host, Jeff Bass, here to bring you the headlines that have been disregarded but are crucial to our lives. In this episode, we delved into three impactful headlines that are shaping our world. Firstly, we discussed how tens of thousands are turning to AI companions …
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Are you curious about what it takes to build a successful boutique hotel company from the ground up? In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner bu…
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Today I’m talking with Thomas Dohmke, the CEO of GitHub. GitHub is the platform for managing code – but since 2018, it’s also been owned by Microsoft. We talk a lot about how independent GitHub really is inside of Microsoft — especially now that Microsoft is all-in on AI, and Gitbhub Copilot is one of the biggest AI product success stories that exi…
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This podcast is all about good news in the auto repair industry! Today, Frank Leutz shares about his shop's commitment to community service, detailing their collaboration with the Foothills Food Bank and Resource Center to provide free auto repairs to families in need once a quarter. He also emphasizes the culture of giving back among his technicia…
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Yes, it is time for another episode, but we are at the British Motor Show in Farnborough this week with lots to see and do, cars old and new, and many many (did we say many?) people to talk to about all things motoring. So, we'll bring you some of the many highlights once were back! Keep an eye on this feed, and the usual socials @UKMotorTalk, as w…
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Send Us A Message Y'akoto's latest album 'Pt. 4: The Witch' is banging and in this episode, we talk about the making of this masterpiece in California with Grammy nominated producer, @nabeyin. Hear what she thinks about GenZs in Ghana, Ghanaian artists and their music, former and current label - Warner Music and Moon Entertainment System respective…
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In this episode, Dr. Michelli addresses the nuanced reality that while customers may not always be right or contribute equally, they invariably pay the bills. He explores the diverse approaches of business leaders towards customer prioritization, echoing Peter Drucker's principle that businesses exist primarily to "create a customer," and through t…
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There’s a major internet speech regulation currently making its way through Congress, and it has a really good chance of becoming law. It’s called KOSPA: the Kids Online Safety and Privacy Act, which passed in the Senate with overwhelming bipartisan support late last month. At a high level, KOSPA could radically change how tech platforms handle spe…
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