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Healthcare Experience Matters

Healthcare Experience Foundation

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Welcome to the official podcast of the Healthcare Experience Foundation. Every one of the millions of small encounters that comprise the healthcare experience serves as a chance to seek excellence, change someone’s day, week, or month. These experiences may even change a patient’s outlook on life itself. This podcast’s mission is in lockstep with Health Experience Foundation’s ongoing drive to create demonstrable improvements in patient experiences of care. It exists to improve quality and s ...
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Welcome to the Healthcare Executive Insights Podcast! Our mission is to deliver powerful stories and experiences from healthcare executives across the country, that represent many different healthcare organizations. We strive to create an open dialog around growth strategies, innovative technologies, and common challenges within healthcare. Tune in today to learn how other healthcare leaders are blazing new trails and helping take their organizations to the next level!
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This podcast is your dose of good energy. No prescription needed. Insights and tips from the author of the award-winning book, The Power of Energy Medicine. Hilary Crowley is a working energy healing practitioner surrounded by doctors, nurses, and healthcare professionals.
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Plugged In To Nursing

NHC Center for Nursing Practice

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Plugged In To Nursing is the podcast that celebrates and informs the profession of Nursing. Plugged In to Nursing is a podcast led by nurses, for nurses, and it’s all about helping nurses stay informed about current nursing issues, and to provide an “on-the -go” resource for your clinical and professional learning and growth.
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Dr. Amar Shah, Chief Quality Officer at East London NHS Foundation Trust (ELFT), and Pedro Delgado, Vice President at the Institute for Healthcare Improvement (IHI), discuss the lessons learnt during ten years of Quality Improvement (QI) at ELFT, and talk to experts, thought leaders and frontline practitioners about what is next for QI in health and care. Watch the full series of ’10 Conversations for 10 Years’ at: https://www.youtube.com/playlist?list=PLiUDY5LyUd-pmLpzuTyiM0HziIKsI2nF3
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Healthcare Plus Podcast

Quint Studer and Dan Collard

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We are excited to share that the Busy Leader’s Podcast is getting a new look and feel. Now introducing…. The Healthcare Plus Podcast! Over the past three years, there has been overwhelming support for the Busy Leader’s Podcast – ranking it in the top 10% of podcasts in the U.S. What began as a tool to learn from leaders as we navigated the pandemic has evolved in recent years to focus in on the changemakers moving healthcare forward. The podcast’s new look and feel is intended to reflect and ...
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Rewrite Your Story - Personal Growth and Development

Stephen & Sharlene Licciardello | Transformational Coaches

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Facing a Setback? Searching for Clarity or Inspiration? Real change doesn’t come in the blink of an eye. It’s the small, deliberate steps that carve out the significant impacts we see in our lives. Hosts Stephen and Sharlene have decades of experience as coaches, mentors, and professional counselors who have helped hundreds of people just like you find more clarity and success in their lives. Each episode is crafted with you in mind, tackling real challenges from real people who’ve been righ ...
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AHFter Hours Podcast

AIDS Healthcare Foundation

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Get an unfiltered look at all things AHF. We’ll be sharing the tea on what makes AHF a unique organization, hosting professional development seminars, and getting the inside scoop on what’s happening at AHF.
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Celebrate the role played by audit professionals in the vital area of patient safety with the clinical audit and improvement podcast. This monthly podcast is brought to you by AMaT and its community of super users from around the country in the NHS and elsewhere. In each episode we bring together experts to talk about a range of topics centred around the world of clinical audit for the benefit of everyone involved in clinical audit and improvement projects across healthcare, regardless of wh ...
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Valley Edition

KVPR | Valley Public Radio

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Valley Edition was retired from KVPR's broadcast schedule at the end of June 2022. Listen daily during Morning Edition and All Things Considered to hear the latest local news and interviews from KVPR's newsroom.Support for Valley Edition comes from The James Irvine Foundation, The California HealthCare Foundation & The California Endowment.
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As research in inflammatory bowel diseases (IBD) advances, the landscape is rapidly evolving; requiring reinforcement of the most important and clinically relevant data. This educational series will provide the latest information on research, treatments, and management of IBD with a focus on the most pressing and relevant topics identified by the Crohn’s & Colitis Foundation's National Scientific Advisory Committee on Crohn’s Disease and Ulcerative Colitis. With 1.6 million Americans living ...
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Vital Minds

PA Foundation

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Each Vital Minds episode will feature a conversation between host James Millward, an early career PA, and a guest expert on a topic of relevance to the PA and healthcare provider audience, ranging from mental health to obesity to pain management and many more. The series will explore nuances of the featured topic and provide solid tips and information PAs can put into practice to benefit patients. Vital Minds is a podcast of the PA Foundation, a national nonprofit organization that promotes ...
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I am a different kind of psychologist. I believe that mainstream mental healthcare could use some improving on and I feel that I have the answer. When we filter our well-being through the lens of spirituality, the answers to life's problems are all within reach. In this podcast I discuss mental health... or as I prefer to call it, "mental wellness" from a spirituality standpoint using the foundation of Law of Attraction. All of those seeking improvements for their mental wellness have desire ...
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Violence is at an all-time high among nurses according to studies and many incidents are not reported. The issues begin from the foundation of the nursing curriculum and the lack of resources not given to those on the front line of this opioid epidemic or adequate mental health education. Compounding this issue is the lack of reporting of incidents due to the fear of organizational retaliation. Nurses and all of those on the front line are suffering and it is time to make the change that hea ...
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All About Nursing explains how nurses play a significant role in providing healthcare in multiple care settings. You will be able to hear from some of these key nurses who work in practice, academia and other practice settings. There are many different kinds of roles nurses have to choose from which makes it a great profession to work in. Additionally you will hear about challenges nurses are engaged in as healthcare continues to experience an unprecedented need to decrease costs and improve ...
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SHE RECOVERS® Foundation is a 501(c)(3) non-profit public charity and a global grassroots movement serving more than 325,000 women and non-binary individuals in or seeking recovery from life challenges including mental health issues, trauma, and substance use. SHE RECOVERS is dedicated to redefining recovery, inspiring hope, ending stigma and empowering women to increase their recovery capital, heal themselves and help other women to do the same. On our podcast we talk about and hear about p ...
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Infection Prevention in Conversation

Healthcare Infection Society

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In an informal setting, Dr Gemma Winzor talks to expert guests about current research, challenges and opinions in infection prevention and control (IPC). An engaging listen for infection control specialists, healthcare professionals or anybody with an interest in infection control, microbiology, epidemiology or healthcare more broadly. The podcast covers a wide variety of subjects in infection control, allowing the stories behind recent research to come to the front as guests discuss their p ...
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Being in Motherhood Podcast

Kendra Fitzgerald & Nicole Coons

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Amidst the joys of a motherhood journey, there is an undercurrent of challenge unlike any other you’ll face in your life, requiring a different kind of strength than your pre-motherhood days. The current maternal healthcare system sets moms up to get weaker in pregnancy and start motherhood with a deficit of strength and energy. This means the vast majority of mothers are slogging through motherhood feeling weak and discouraged. It’s time for that to change. Each week, Pregnancy and Postpart ...
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Join Kundan, Ruchi, and a few special guests who will uncover and share their life experiences and journeys and celebrate human life. This is a self-help podcast focusing on practical tips and actionable steps to gain more clarity in life and become more confident. While Season 1 was focused on teenagers and their issues related to relationships, careers, emotions, etc. Season 2 brings stories of individuals who have pushed human boundaries to make an impact. Would you like to join us in bec ...
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Healthcare Experience Matters Podcast veteran Dr. Joshua Schwarzbaum returns to the program this week to share his wisdom and compassion as we explore harnessing childlike curiosity to provide better, more empathetic interactions with our patients. As a longtime emergency room physician in New York City, Dr. Schwarzbaum has spoken in-depth about st…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you struggling to make sense of all the charities asking for your money? Stephen and Sharlene sit down with Larry O'Nan, author of "Intentional Living and Giving," to unravel the mystery of purposeful stewardship. Larry brings a fresh perspective on managing your resources, whether it's…
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In episode 115, host Jon Wood speaks with Jeremy Thompson and Gary Wright, Sterile Processing Educators at the University of Kansas Health System, about the hiring challenges in Sterile Processing and modifying the culture to make employment more attractive. The conversation delves into the focus of the importance of educational opportunities and u…
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In this week's episode of "Healthcare Experience Matters," we discuss disinformation in healthcare and provide tangible strategies for clinicians. Our guest is Geeta "Dr. G" Nayyar, MD, MBA. Dr. G is a globally recognized chief medical officer and technologist, as well as the Wall Street Journal bestselling author of "Dead Wrong: Diagnosing and Tre…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you tired of setting goals that never seem to stick? Stephen and Sharlene explore the psychology of change and goal-setting. They share why so many of us resist change, even when we desperately want it. You'll discover the hidden forces that keep you stuck in old patterns and learn prac…
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What can be done when hearing loss impacts patient/provider communication and the overall patient experience? This week, Keith N. Darrow, Ph.D., CCC-A, is our guest on Healthcare Experience Matters to shed some light on this issue. He also provides key insights into the difference between “hearing” and “listening,” and how these distinctions affect…
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This is the Healthcare Executive Insights Podcast presented by The Macallan Group. In this episode, Albert Katz, CEO & Co-Founder of Flagler Health, explores how their AI solutions are transforming musculoskeletal clinics by enhancing patient care and operational efficiency. Flagler Health's innovative AI tools streamline patient triaging and sched…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you tired of feeling stuck, unable to make the changes you desperately want in your life? Stephen and Sharlene sit down with Chad Kneller, a former military officer turned successful entrepreneur and author. Chad shares his journey from battling depression to finding true happiness and …
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Send us a Text Message. In this episode, we question what or who our Wizard is- a boss? a goal? a false belief? With some fun storytelling sharing a time when Hilary goofed up on stage as Dorothy herself, this episode is filled with praise for the arts. The sooner we dismantle the projection of the big all-powerful Wizard, the better. Like the corn…
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As we are now just one week away from the start of our new cohort for the Foundations in Inclusive Leadership Certificate program, we are joined this week on our Healthcare Experience Matters podcast by Elisa Grace, VP of Coaching at the Healthcare Experience Foundation (HXF), and Physician Coach George Mayzell. They join us to provide a preview of…
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In episode 114, host Jon Wood speaks with Barry Pickrem about the contrast between the Canadian Standards Association for Sterile Processing and the standards found in the United States, particularly ANSI/AAMI ST79:2017/(R)2022 Comprehensive guide to steam sterilization and sterility assurance in health care facilities. Pickrem also discusses the w…
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On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Brian Burnside, President and CEO of Carlinville Area Hospital & Clinics. Quint and Brian discuss the unique challenges faced by small rural and critical access hospitals and share key initiatives and strategies that have helped Carlinville achieve success. Listener…
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Send us a Text Message. Four rules hinder our positive energy. These rules are often created unconsciously within family dynamics affected by trauma, dysfunction, loss, illness, abuse, and the constant struggle for survival. The four rules - Isolation, Silence, Denial, and Rigidity - are ready to finally fall apart when we are open and aware that t…
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Norton Healthcare’s Plugged in to Nursing is the podcast that celebrates and informs the profession of nursing. Title: The Bells & Whistles of Critical Care Summary:In July’s episode of Plugged In To Nursing, hear Adriana Barnes-Clizbe, RN, and Katie Kruer, RN, clinical nurse educator, discuss the critical care service line at Norton Healthcare. Li…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story How do successful people use their insecurities as fuel for achievement? Stephen and Sharlene share their experiences with impostor syndrome. You'll discover why those nagging doubts and fears of being "found out" might actually be signposts pointing toward your greatest potential. If you'v…
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In this week’s edition of the Healthcare Experience Matters Podcast, we invite Leslie Pagel to the show. Leslie is an expert in customer experience (CX) strategy, here to discuss navigating the great balancing act of embracing technology, such as conversational artificial intelligence (A.I.), as it evolves drastically, without losing the human touc…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you feeling trapped in an invisible box, struggling to find your way out? In this powerful episode, Stephen and Sharlene sit down with Cathelina Duvert, author of the novel "The Box," who shares her personal journey through depression and how writing became her path to healing. Cathelin…
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Craig Joseph MD, FAAP, FAMIA, is our guest this week on the Healthcare Experience Matters Podcast for a candid discussion on technologies’ evolving role in improving patient experiences and fighting burnout among healthcare workers. As an accomplished speaker on this topic, Dr. Joseph highlights the importance of designing technological solutions i…
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In episode 113, host Jon Wood speaks with Elizabeth Casey about cultures in Sterile Processing (SP) and the importance of keeping a positive outlook despite the many negative aspects encountered in the field. Casey discusses how approaching SP as part of the surgical team and changing our attitudes about how we care for one another and our patients…
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Joining our Healthcare Experience Matters show for the second time in as many weeks is Elisa Grace, the vice president of coaching here at the Healthcare Experience Foundation (HXF). Elisa brings us insights on the power of embracing inclusion and belonging in healthcare while outlining the need for inclusive healthcare leadership and the challenge…
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This week on the Healthcare Experience Matters show, we’re interviewing Elisa Grace, the Vice President of Coaching at the Healthcare Experience Foundation (HXF). Elisa joins us to discuss coaching's role in elevating excellent patient experiences and showcasing some of its measurable impacts. We also explore into the common myths and misconception…
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For episode 18 of the Clinical Audit and Improvement Podcast, Isabel Dighero and Molly Nichols discuss the management of suspected ureteric colic in A&E, including how it's audited and how improvements might be made. This episode's guests: Isabel Dighero is a core surgical trainee from Epsom and St Helier. Molly Nichols is a core surgical trainee f…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Have you ever felt like the church you trusted just burned you? Have you ever experienced betrayal or disappointment from the very community that was meant to nurture your faith? Church hurt is a painful reality for many, often leaving deep emotional scars and shaking the foundations of one…
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Send us a Text Message. The idea of a self-help book can be confusing and even counter-productive. After all, we can wonder, am I looking to seek others to direct me on my life’s path? Or do I need to only focus on myself to find wellness? The truth is, you need to start with YOU. You are the author of your own life. With every breath and every ste…
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Within a typical healthcare leader's journey and their rise in management ranks, it is not uncommon to transition from a colleague and friend to a position of authority. When navigated properly in healthcare, this transition can be seamless, fruitful, and mutually beneficial to all parties involved, including the parent organization and the patient…
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In episode 112, host Jon Wood speaks with Michele McKinley about the unique possibilities for partnership between the Biomedical and Sterile Processing departments. McKinley addresses how to build this relationship, the opportunities and challenges of collaboration, and how critical this interaction is when considering the best interests and protec…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you struggling to find love and happiness after a painful past? Hosts, Stephen and Sharlene talk with Larry and Dawne, two incredible individuals who found each other later in life after tragedy, enduring childhood abuse, and both being single parents. Through their rawness and honesty,…
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Shari Gold is our guest this week on the Healthcare Experience Matters Podcast. She currently serves as Senior Vice President for Regulatory Compliance and the Chief Quality & Equity Officer with Bergen New Bridge Medical Center in New Jersey. She is a Healthcare Quality and Regulatory Compliance Executive, and we are honored to have her join our s…
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In episode 111, host Jon Wood speaks with Preston Rosales about the differences between bosses and true leaders in Sterile Processing (SP). Rosales explains that leaders are often bosses, but bosses are not always leaders, and offers scenarios that define reactions of the two. Their conversation includes development strategies for leaders, such as …
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you tired of feeling pressure to always be positive, even when life gets tough? Stephen and Sharlene Licciardello shed light on the pervasive issue of toxic positivity and how it can hinder your pursuit of genuine happiness and success. Understand the dangers of suppressing your emotion…
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Join us for an enlightening episode where we dive into the complexities of cardiology and healthcare with Dr Debashish Nayak, a renowned cardiologist from Bhubaneswar. Discover the intricate workings of the human heart, debunk common medical myths, and learn about the evolution of medical skepticism, including historic hoaxes and breakthroughs. Dr …
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This week on the Healthcare Experience Matters Podcast we are thrilled to share with you the rebroadcast of our HCAHPS 2.0 webinars covering the most important upcoming changes to the survey that will be headed our way in 2025. Last month the Healthcare Experience Foundation (HXF) team delivered two free webinars designed to prepare you and your te…
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Norton Healthcare’s Plugged in to Nursing is the podcast that celebrates and informs the profession of nursing. Episode 36 Title: Caring For All Patients: Care Continuum and Care Management at Norton Healthcare Summary: In June’s episode of Plugged In To Nursing, hear Kirsten McCoy Dietrich, RN, and Cristina Proffitt, RN, system director of Care Co…
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This is the Healthcare Executive Insights Podcast presented by The Macallan Group. In this episode, we speak with Will Vanderveer, CEO at Redefine Healthcare, and explore how Redefine Healthcare is revolutionizing the landscape for independent physicians. Unlike traditional management service organizations (MSOs), Redefine Healthcare operates witho…
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In this week’s Healthcare Experience Matters podcast episode we are honored to be joined by compassionate patient advocate, David Ezon, MD, a pediatric cardiologist and associate professor of pediatrics with Mount Sinai Hospital in New York. He's also the creator of The Patient Empowerment Workshop™, as well as the author of the new book Survive an…
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On this episode of The Healthcare Plus Podcast, Quint Studer welcomes Kelvin Hanger and Maria Ashdown from Good Samaritan Hospital to discuss their approach to leadership, best practices for improving patient and employee experience, and the importance of finding joy and replenishment in your work. In his role as President and Chief Operating Offic…
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Hear Don Berwick’s reflections on the last 30 years of the healthcare improvement movement, and his predictions for the future of this field. Explore what healthcare organisations can do to improve the health of the population. Delve into the agents that create health and learn more about the deployment of healthcare improvement around the world th…
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In episode 110, host Jon Wood speaks with Jennifer Behlmann about mentoring in Sterile Processing. Behlman discusses the importance of passing on knowledge and experience to others through a deliberate process of “intentional mentorship.” She also shares details about her own mentorship journey both inside and outside the Sterile Processing departm…
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The Healthcare Experience Matters Podcast is back this week with a brand-new episode featuring Katie Owens, MHA, CPXP, and Kathleen Lynam, RN, MPA. In addition to their roles as Healthcare Experience Foundation (HXF) coaching faculty, Katie currently serves as HXF President and Co-Founder, while Kathleen is an Executive Coach and Senior Advisor wit…
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If you want to watch the episode : https://www.youtube.com/watch?v=bYYxfCFleD0 Visit Dr Suman website - https://www.drsumandas.comFollow Dr. Suman at Instagram - / drsumandas You can follow me: LinkedIn- / unbinarykundan Instagram - / unbinarykundan ________________________________________________________________Dr. Suman Das, MD, is a distinguishe…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Longing For a Deeper Connection With Your Partner? Stephen and Sharlene welcome Janelle Green, a marriage coach who knows a thing or two about overcoming tough times and building a love that lasts. As a devout Catholic, she shares her fears and doubts about divorce and the impact it might h…
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An important discussion on including patients' voices in the dialogue on improvements to safety management practices takes place this week on our Healthcare Experience Matters Podcast. We are joined by Kumar Subramaniam, President/CEO at SafeTower Inc., and Eileen Kasda, Vice President of Patient Safety at SafeTower, in our newest episode, moderate…
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On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Dr. Riya Pulicharam, a pediatrician by training, certified clinical trials investigator, and co-founder of Caret Health. Over her 20+ year career, Dr. Pulicharam has led more than 500 studies and a number of initiatives focused on reducing total heal…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Is Constant Negativity Risking Your Relationships? Stephen and Sharlene are joined by the Author of “The Role of Love” Paul Zolman. He shares his incredible journey from growing up in an abusive, angry household to discovering a transformative path of love and compassion. Despite making a p…
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An indispensable pillar of leadership is strong communication, and effective communication with the c-suite is crucial for improving our environment at scale and building a thriving atmosphere for staff. This is especially true in healthcare when it comes to communicating with the C-Suite. George Mayzell, MD, MBA, joined our Healthcare Experience M…
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In episode 109, host Jon Wood speaks with Malinda Elammari, Clinical Education Specialist at Healthmark Industries, a Getinge company, about unexpected data on packaging in the SPD. Elammari reviews packaging types and levels as well as confusion and misconceptions that can be found. Earn CE NowBy Healthcare Sterile Processing Association
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Norton Healthcare’s Plugged in to Nursing is the podcast that celebrates and informs the profession of nursing. Episode 35: The Orchestra of Surgical Nursing Care Summary: In May’s episode of Plugged In To Nursing, hear Kirsten McCoy Dietrich, RN, and Jessica Massouda, MSN, RN, CCRN, CPAN, CNOR, system nurse educator, discuss Surgical Services and …
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Explore the future of healthcare improvement with Dr Kedar Mate, CEO and President of the Institute for Healthcare Improvement. Reflect on the evolution in the way we have practised improvement over the past 100 years, from Codman’s ‘Minimum Standard’, through the co-evolution of evidence-based medicine and iterative cycles of change, to an era of …
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Ever Been Curious About Investing in Real Estate? Stephen and Sharlene sit down with real estate investor, mentor, and philanthropist Mathew Pezon. Learn about his experience as a mentor at The Real Estate Lab, a nonprofit organization dedicated to teaching real estate investing to disadvan…
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For as much as they accomplish and contribute to society, physicians and many healthcare practitioners often fail to recognize themselves as leaders. This week on the Healthcare Experience Matters Podcast, we're joined by Rob Minkes, MD, PhD, MS-LOD, who offers insights on how physicians can overcome the inherent challenges of recognizing themselve…
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