This is the Help Desk Central Podcast. A show about the ins and outs of working in a help desk role. This podcast is for level one and level two help desk analyst, as well as for system and network administrators so we can all learn to work as a team to provide end users with the best experience possible.
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IntroductionBy Brian Reyes
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What is the Help Desk?By Brian Reyes
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The Ticketing SystemBy Brian Reyes
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Workflow EfficiencyBy Brian Reyes
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Quick Tip Tuesday - Updates and UpgradesBy Brian Reyes
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