The Business Edge is a podcast brought to you by the Feliciano School of Business at Montclair State University. In each episode we will explore an emerging business trend featuring discussion by a credible subject matter expert. Experts include our world class faculty, successful alumni and business leaders. Each discussion is open and honest to ensure our listeners gain a business edge.Be sure to subscribe for new episodes.
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Welcome to the Business Edge UAE Podcast, your ultimate guide to entrepreneurship and business success in the UAE. Join hosts Rick and Vince as they delve into the latest trends, opportunities, and challenges faced by entrepreneurs in this dynamic region. Each episode features expert insights, practical advice, and inspiring stories from industry leaders, helping you navigate the vibrant UAE business landscape. Whether you're a seasoned entrepreneur or just starting out, tune in to gain the ...
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Running a business is tough. Every day challenges and obstacles pop up that can keep you from achieving your goals. Most of the time you know what to do; you learn to rely on your own business acumen and experience; but wouldn’t it be nice to have a team of experts behind you to back you up? The Small Business Edge podcast was created to be your team of experts. In my 25+ years of publishing magazines and newspapers for business owners, I had the good fortune to meet some incredibly smart pe ...
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Discover how to simplify your IT and empower your business with "The IT Edge: Business Tech Made Simple," brought to you by Second Star Technologies. Hosted by industry experts with decades of experience, this podcast is your go-to resource for navigating the complex world of technology. From cutting-edge cybersecurity tips to practical advice on optimizing your IT infrastructure, we break down the tools, trends, and strategies that help businesses thrive. Whether you're a business owner, IT ...
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For succeeding in business in Japan you need to know how to lead, sell and persuade. This is what we cover in the show. No matter what the issue you will get hints, information, experience and insights into securing the necessary solutions required. Everything in the show is based on real world perspectives, with a strong emphasis on offering practical steps you can take to succeed.
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The Introvert’s Edge Video Podcast: Discover the Strategies and Tactics of Introverted Global Business Leaders
Matthew Pollard, Introvert, Author, Entrepreneur, Sales and Marketing Strategist
An introvert’s #1 source for sales, speaking, networking, business strategies, and inspiration, with interviews of world-class introverts who have achieved amazing success.
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Team building is fraught. Actually, when do we create teams? Usually we inherit teams from other people, stocked with their selections and built around their preferences, aspirations and prejudices, not ours. In rare cases, we might get to start something new and we get to choose who joins. Does that mean that “team building” only applies when we s…
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Succeeding as an Introverted Public Speaker
27:03
27:03
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27:03By Matthew Pollard, Introvert, Author, Entrepreneur, Sales and Marketing Strategist
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In this episode, we unravel the mysteries of quantum supremacy—exploring its meaning, verification methods, and potential. Learn how this revolutionary leap in computational power could reshape industries like cryptography, drug discovery, and material science. This episode is ideal for small business owners, IT professionals, and tech enthusiasts …
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338 Sales Storytelling That Wins In Japan
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10:51
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10:51Salespeople often miss the point. They are brilliant on telling the client the detail of the product or service. When you think about how we train salespeople, that is a very natural outcome. Product knowledge is drummed into the heads of salespeople when they first join the company. The product or service lines are expanded or updated at some poin…
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337 Don't Freak Out During The Q&A In Japan
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12:45
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12:45Q&A can destroy your personal brand. Creating and delivering the presentation sees you in 100% total control. You have designed it, you have been given the floor to talk about it, all is good. However, the moment the time comes for questions, we are now in a street fight. Why a street fight? Because in a street fight there are no rules and the Q&A …
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Staff can be a nightmare. Teams are composed of the most difficult material ever created - people. That requires many capabilities, but two in particular from leaders: communication and people skills. Ironically, leaders are often seriously deficient in one or both. One type of personality who gets to become the leader are the hard driving, take no…
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How to Build a Career You Love as an Introvert
33:23
33:23
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33:23By Matthew Pollard, Introvert, Author, Entrepreneur, Sales and Marketing Strategist
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How to Choose a Managed IT Service Provider
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16:02
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16:02Empowering small business owners to simplify their IT challenges and maximize efficiency with expert advice. What to Expect: Dive into insightful discussions on managed IT services, cybersecurity, cloud computing, and practical tips to transform your tech strategy. Episodes feature real-world solutions and engaging explorations of key IT topics. Wh…
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Enterprise killers can include Customer Service. We know that all interfaces with the customer are designed by people. It can be on-line conversations with AI robots or in-store interactions, but the driving force behind all of these activities are the people in our employ. The way people think and act is a product of the culture of the organisatio…
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Why Dyslexia Makes You a Better Salesperson
20:12
20:12
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20:12By Matthew Pollard, Introvert, Author, Entrepreneur, Sales and Marketing Strategist
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This episode explores the intricacies of measuring government efficiency through the ideals embedded in the U.S. Constitution's preamble. We discuss the implications of redefining traditional metrics of efficiency, emphasizing the importance of social connections and comprehensive welfare in evaluating public services. • Examining efficiency as def…
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In this episode, we dive deep into business continuity and disaster recovery (BCDR). Moving beyond the essentials, we explore practical strategies, insights, and often overlooked aspects of effective recovery planning. Learn how to: Assess risks and prioritize high-impact threats. Build adaptability and resilience in your organization. Manage criti…
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334 Those Vital Few Seconds When You Start Your Talk In Japan
12:15
12:15
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12:15Don’t let your speaker introduction be a disaster. Usually when we are speaking we are introduced twice. Once at the very start by the MC when they kick off proceedings and then later just before our segment of the talk. The MC’s role is quite simple. It is to set the stage for the speaker, to bring something of their history, their achievements an…
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Suddenly you hear your name being called upon and you are being requested to make a few remarks. Uh oh. No preparation, no warning and no escape. What do you do? Extemporaneous speaking is one of the most difficult tasks for a presenter. It could be during an internal meeting, a session with the big bosses in attendance or at a public venue. One mo…
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Cyber-Insurance Policy: Rethinking Risk in the Digital Age
21:31
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21:31Cyber insurance has evolved to address the unique challenges of the digital world, moving beyond traditional insurance policies that don't cover internet-related risks. This evolution is driven by the increasing risks of cyberattacks, data breaches, and the need for companies to comply with regulations. Key features of cyber insurance: Comprehensiv…
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Change is hard to create anywhere in the world. Getting things to change in Japan also has its own set of challenges. The typical expat leader, sent to Japan, notices some things that need changing. Usually the Japan part of the organisation is not really part of the organisation. It is sitting off to the side, like a distant moon orbiting the HQ b…
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From Transactions to Trust: Rebekah Rice’s Guide to Building Authentic Relationships in Business
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41:28
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41:28In this episode, Brian talks with Rebekah Rice, SVP of Business Banking and Market Executive at Bank of America, about building trusted relationships with clients, navigating digital transformation, and empowering her teams to succeed…all done in her own genuine and unique way.By Brian Moran
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Last week we talked about when presenting, you need to transfer your energy to the audience. However don’t have your energy levels at the maximum volume all the time. That just wears an audience out and wears you out too. Instead, you need to have some variation. Very strong and then sometimes very soft. And I mean drop it right down. Remember to h…
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By Matthew Pollard, Introvert, Author, Entrepreneur, Sales and Marketing Strategist
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Todd Federman - Decoding President-elect Trump's Economic Policies: Impacts on GDP, Employment, and National Debt
12:51
12:51
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12:51In this episode Feliciano School of Business economics professor, Todd Federman, offers a compelling analysis of President-elect Donald Trump’s proposed economic policies. Todd demystifies the intricate connections between mass deportation of undocumented workers, sweeping tariffs, and the decision to maintain current income tax rates until 2026. B…
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This is a tricky part of designing and delivering our presentations. Think back to the last few presentations you have attended and can you remember anything from the close of their speech? Can you remember much about the speaker? This close should be the highlight of their talk, the piece that brings it all together, their rallying cry for the mai…
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As the leader we have to work on the presumption that people know what they are doing. It is impossible to micro manage every single person, every moment of the day. By the way, who would want to do that anyway? The issues arise when things deviate from the track we think they are on or expect that they are on. We find that a process has been fines…
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By Matthew Pollard, Introvert, Author, Entrepreneur, Sales and Marketing Strategist
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Life is busy, busy today. Communications has sped up business to an extent unthinkable even ten years ago. Every company is a publisher now, due to social media’s pervasiveness. Content marketing is driving original content creation and release. LinkedIn, Instagram and Facebook are favouring live video, so we have to become television talents. Voic…
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328 Dealing with Questions When Presenting In Japan
10:44
10:44
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10:44Having an audience interested enough in your topic to ask questions is a heartening occurrence. Japan can be a bit tricky though because people are shy to ask questions. Culturally the thinking is different to the West. In most western countries we ask questions because we want to know more. We don’t think that we are being disrespectful by implyin…
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Teams are fluid. People move or leave and new people join. Targets go up every year. The compliance and regulatory requirements become more stringent, the market pivots and bites you, currency fluctuations take you from hero to zero in short order. Head office is always annoying. There are so many aspects of business which line up against having a …
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The hero’s journey is for the very, very few. I did it my way, I slaved away in a garret and got to the top, I realised the American dream – all good stuff, but an illusion for most. The reality is there are more of us who need the cooperation of others, than those who can succeed despite others. The age of the “one” has been taken over by the age …
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326 When To Say "No" To The Buyer In Japan
10:20
10:20
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10:20Normally, as the seller, we are getting told “no” in sales, rather than the other way around. When salespeople become desperate to hit their numbers, they start to do crazy things. They start telling lies to the buyer, they exaggerate the scope of the solution, they savagely discount the price, they overpromise on the follow-up, they agree to horre…
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Gaining credibility as a speaker is obviously important. We often do this by telling our own experiences. However, having too much focus on us and away from the interests of the audience is a fine line we must tread carefully. When we get this wrong, a lot of valuable speaking time gets taken up and we face the danger of losing our audience. They a…
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We are on the cusp of a change amongst youth in Japan. Those already entered into the workforce have memories of the Lehman Shock and the triple whammy of earthquake, tsunami and nuclear core meltdown and the impact this had on the job market. They are looking for security of employ and family life, because of the fragility of both were exposed to …
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Why Introverts Excel at Global Mobility and Remote Work
35:44
35:44
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35:44By Matthew Pollard, Introvert, Author, Entrepreneur, Sales and Marketing Strategist
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What are the chances of getting a “no” to your offer in sales? Probably around 70% of the time, this is what we will get. Given that type of frequency and hit rate, you would think that salespeople would be masters of dealing with this type of response. You would be wrong. The chemicals kick in and sales people lose all reason. I was reminded of th…
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It is a bad sign when a presentation makes me sleepy, especially if it is at lunch time. It is very common to have speakers address a topic over a lunch to a group of attendees. After lunch, you might explain away a bit of the drowsiness, but during the lunch is a warning sign. The speaker had good voice strength, so nobody was struggling to hear h…
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All interfaces with the customer are designed by people. It can be on-line conversations with robots or in store interactions, but the driving force behind all of these activities are the people in our employ. The way people think and act is a product of the culture of the organisation. That culture is the accountability of senior management. The c…
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Unlocked Windows and Open Doors: How Criminals View Your Business with Mike Pocalyko
40:22
40:22
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40:22In this episode: Mike Pocalyko discusses the critical aspects of risk management, fraud prevention, and cybersecurity for business owners. Key takeaways include: the importance of internal controls, employee background checks, and proper insurance to protect your business from internal and external threats.…
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The object of a sale is to exchange a good or a service for money. The degree to which that money can exceed the variable and fixed costs associated with delivering it, determines the success and longevity of the company. We all know that nothing happens in business without a sale. If that is the case then salespeople have a critical role to produc…
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Family Business Blueprint: A Conversation You Need to Have with Chuck Cooper
42:27
42:27
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42:27In this episode: Chuck Cooper talks about succession planning for family-owned businesses and highlights the stark reality that entrepreneurs simply don’t want to discuss exit strategies and their legacies—sometimes, until it’s too late.By Brian Moran
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Questions in general are powerful tools for speakers. They bring focus to key points we want to get across. They are particularly useful in getting our audience engaged. They also have danger within them. Knowing when to use questions and what types of questions to use are things which must be worked out in the planning of the presentation and shou…
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Natural Resilience in Action: Ciaran May on Leading with Heart and Humanity
42:38
42:38
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42:38In this episode: Ciaran May, founder of Natural Resilience, shares his journey from sports therapy to coaching corporate leaders and entrepreneurs on resilience and emotional intelligence. Learn about the importance of human connection, the challenges of maintaining mental health, and the beauty and miracles of everyday life that are all around you…
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How to Make Money as an Introvert on YouTube
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39:45By Matthew Pollard, Introvert, Author, Entrepreneur, Sales and Marketing Strategist
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We love acronyms! Our workplaces are thriving with them such that we can hold extended conversations composed entirely of seemingly impenetrable codes. They are handy though and this one R.E.AL. is short and serviceable to describe best practice leadership attributes. It always good to have evidence around pontification. This summary of the great a…
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Projects are too common. Because of this we take them for granted, seeing them as part of everyday work, but we don’t approach them properly. We usually gather the team together and then dive straight into the details of the project, without really applying a professional approach. We certainly don’t apply as much planning expertise to the task as …
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How to Advance in Your Career as an Introverted Professional
29:46
29:46
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29:46By Matthew Pollard, Introvert, Author, Entrepreneur, Sales and Marketing Strategist
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Inside Zoholics: How Zoho Created a Global Business Community
39:48
39:48
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39:48In this episode, Taylor Backman, Senior Evangelist at Zoho, discusses the beginnings and evolution of Zoholics, Zoho's global community of customers. The conversation highlights the importance of building trust with customers, the unique culture of Zoho, and the value of experimenting with events to continually improve the customer experience.…
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Zen study is a way to strip out all of the non-essentials in life. The noise, the distraction, the things that are not so important. People sit around concentrating on their breath cycle or one word or any number of other methods to quiet the mind. They are seeking to get more clarity about themselves and what are their real priorities. As presente…
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Projects have been around for a long time of course and in the modern era we have accumulated a vast amount of best practice on how to manage them. It isn’t usually that we don’t know what to do, it is that we don’t actually do it. We get into trouble when we just leap in and dig straight into the logistical entrails, without giving enough thought …
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Back2 Basics - Episode 22: Tackling the Limiting Thoughts
30:57
30:57
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30:57Feliciano School of Business faculty members in the department of Information Management and Business Analytics, Dr. Mahmoud ElHussini and Dr. George Elias discuss issues and problems being faced by business professionals. On this podcast, they continue their discussion of limiting thoughts by focusing on how to dismantle the myth behind the false …
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Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute it is gone. One company representative is so spectacularly helpful and then next one is seemingly possessed by evil spirits and demonic. As companies how do we get the angels inside our staff to engage with the clients, rather than having rep…
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The Unsure Entrepreneur: A Conversation with Canada’s Roger Pierce
35:08
35:08
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35:08In this episode, Roger Pierce, an acclaimed entrepreneurship expert, discusses the importance of communication and financial skills in business, the unique challenges faced by immigrant entrepreneurs in Canada, and strategies to overcome the fears associated with starting a business.By Brian Moran
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Business Lessons Straight From The Karate Dojo
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11:36I have often thought there are so many lessons from the martial arts for our businesses. Here are my musings after 50 plus years of training in traditional Shitoryu Karate. Stepping on to the floor The dojo is the ultimate equalizer. Whether you arrived by chauffeur driven Roller or took Shanks’s mare, once you step on to that dojo floor only your …
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