Best Itops Podcasts (2024)

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Ep. 45 - The Metrics That Matter: Optimizing ITSM by Focusing on Customer Effort – with Huseyin Uysal 36:35

1d ago36:35

36:35

Which KPIs really matter in IT Service Management? In this episode, Elias sits down with Huseyin Uysal, Head of Global Service Desk at ISS, to uncover what separates successful IT service management from the rest. With a wealth of experience managing global teams and optimizing IT processes, Huseyin reveals the metrics that really matter, how custo…

1
Ep. 44 - Mature ITSM: How to Drive Top-Down Change and Build Well-Oiled IT Operations - With Haroon Hasan 39:01

16d ago39:01

39:01

What separates a well-oiled IT operation from one constantly putting out fires? In this episode, we dive deep into the world of IT Service Management (ITSM) with Haroon Hasan, author of "Choose to Lead" and Director of IT Service Management and Governance at Computacenter. With 20+ years of experience, Haroon shares insights on optimizing ITSM for …

1
Ep. 43 - Scaling Without the Cloud: How Sofascore Manages Millions of Real-Time Requests with Clever Caching - with Josip Stuhli 54:41

1M ago54:41

54:41

What happens when your infrastructure faces a live peak of millions of users worldwide—without cloud scalability? In this episode, Sofascore’s CTO Josip Stuhli breaks down how his team navigates massive traffic surges, optimizes caching, and saves big by ditching the cloud while still delivering real-time updates to 25 million monthly users. You'll…

1
Ep. 42 - Integrating Cybersecurity with Operations: Ensuring Impact and Efficiency at UNICEF USA - with Andrew Nuxoll 41:12

1M ago41:12

41:12

Successful cybersecurity isn’t about heroics, it’s about preventing disasters you’ll never hear about. In this episode, Andrew Nuxoll, Managing Director of IT Operations and Cybersecurity at UNICEF USA, shares his journey from working at various managed service providers to leading cybersecurity efforts at a global NGO. Andrew offers insights into …

1
Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros 1:08:42

2M ago1:08:42

1:08:42

How can universities navigate the complexities of service delivery while pursuing growth and innovation? Mark Katsouros, Senior Director for IT Engineering and Operations at Duquesne University, brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark h…

1
Ep. 40 - Service Management in IT and Beyond - with Martijn Adams 51:40

4M ago51:40

51:40

Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone. This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service manage…

1
Ep. 39 - Scaling Cyware: Lessons From Growing the Company Headcount Fivefold - With Joe Aurilia 41:31

4M ago41:31

41:31

How can you scale your tech company while maintaining rigorous operational standards? Senior VP of Operations at Cyware Joe Aurilia shares what he learned while 5x-ing the company. In this episode, Joe shares how he's building operations from the ground up, handling the complexities of international teams, and embedding a culture of security and co…

1
Ep. 38 - Transparency, Credibility, and Connection: Hard-Earned Lessons From 25 Years in IT - with Paul Teodorescu 56:05

5M ago56:05

56:05

Learn from Paul Teodorescu's 25 years of IT experience as he shares the importance of transparency, credibility, and connecting with people in the tech industry. In this episode, Paul shares his journey from crawling under desks at Merrill Lynch to advising top firms like Morgan & Morgan. Explore the nuances of interim management versus advisory ro…

1
Ep. 37 - How GenAI Is Reshaping the Way We Do ITOps - with Nathanial Smalley 48:14

6M ago48:14

48:14

The end of the traditional SRE? How do you see the future unfolding as AI's role in IT operations grows? In this episode, we welcome Nathanial Smalley, Principal Sales Engineer at Transposit. He brings his rich experience from over a decade at Splunk and his current role at Transposit to discuss the impact of AI on IT operations. He delves into pra…

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Ep 36 - Hyper-Converged Infrastructures: The Answer to the Complexity of IT Systems? - with Lee Caswell 43:30

8M ago43:30

43:30

Over the next 3 years, more than 750 million new applications will hit the market... and nobody can predict what those applications will look like. In this episode, Lee Caswell, SVP of Product and Solutions Marketing at Nutanix, introduces Hyper-Converged Infrastructures: a groundbreaking solution that integrates computing, storage, and networking …

1
Ep 35 - Cybersecurity Masterclass: Compliance and Breach Prevention in the Era of Cloud and AI - with Jason Ford 45:13

8M ago45:13

45:13

Cybersecurity as we know it today is still in its infancy, which begs the question: how will it mature in the wake of rapid cloud and AI innovations? In this episode, Dalarie is joined by Jason Ford, CEO and CISO at Steel Patriot Partners, who shares his in-depth insights into the evolving world of IT operations. From the Wild West of early cyberse…

1
Ep 34 - The Future of Real Estate: Fathom Realty on Cloud Transition, Kubernetes, and AI - with David Almeida 47:47

11M ago47:47

47:47

How is technology shaping the future of real estate? In this episode, David Almeida, VP of DevOps and BI at Fathom Realty delves into the nuances of cloud transformation in real estate, the strategic implementation of Kubernetes for operational efficiency, and the evolving role of AI in this sector. David also shares his first-hand experiences, cha…

1
Ep 33 - From Manufacturing Excellence to IT Excellence: Inside Toyota’s DevOps Playbook - with Kumar Singirikonda 36:59

11M ago36:59

36:59

Discover the synergies of DevOps, DataOps, and cloud technologies that are driving Toyota's IT revolution as we delve into the cutting-edge IT strategies powering one of the world's leading automakers. In this episode, Kumar Singirikonda, Director of DevOps Engineering at Toyota North America, shares his insights into Toyota's IT methodologies, ref…

1
EP 32 - The Future of Healthcare Tech: Cloud, AI, and Conversational Interfaces - with Steven Michaels 1:01:14

12M ago1:01:14

1:01:14

Dive into the transformative world of healthcare technology with Steven Michaels, VP of Technology and CTO at Baylor Scott & White Health. Explore how cloud computing, AI, and conversational interfaces are reshaping patient care and IT operations in one of the largest healthcare systems in Texas. With Baylor Scott & White Health encompassing over 5…

1
KubeCon Special: Opinions, Learnings, and Booth Breakdowns With Checkmk’s Elias and Dalarie 36:33

12M ago36:33

36:33

Dive into the vibrant world of KubeCon with hosts Dalarie Gonzales and Elias Voelker of Checkmk as they share their personal experiences of the event. In this episode, they unpack everything from insightful tech trends to the most captivating booths. Get ready to hear first-hand experiences and learnings that are shaping the future of IT operations…

1
Ep 30 - Balancing Speed and Security in Software Development: Navigating the Software Supply Chain - with Paul Karsten and Alexander Kalinovsky 40:04

12M ago40:04

40:04

Alexander Kalinowsky and Paul Karsten, Founders of Idea Harbor, navigate the complexities of the software supply chain in a world where speed and security are paramount. With their rich backgrounds in IT consultancy and DevOps, they join host Elias Voelker to dissect the balancing act between rapid software development and robust security. They del…

1
Ep 29 - The Truth About Application Availability in the Cloud: What You Need to Know - with Blaize Stewart 53:16

1y ago53:16

53:16

Prepare to discover the secrets to high availability and resiliency of applications in the cloud with Blaize Stewart, Architect at Xpirit. In this episode, Blaize delves into crucial topics surrounding high availability, resiliency, and multicloud strategies, and offers valuable insights into building robust infrastructures and applications that ca…

1
Ep 28 - Infrastructure as Code and the Pivotal Role It Plays in Cloud Computing - with Nora Schoener 47:00

1y ago47:00

47:00

Early in her career, Nora Schöner fell in love with infrastructure as code. In this episode, Nora Schöner, Senior Cloud Consultant at superluminar, explains why she's so passionate about tools like Terraform, AWS CDK, and Pulumi, how they lower the threshold for developers entering the industry, and how they simplify the way developers define and m…

1
Ep 27 - Enterprise-Grade Cloud Transformations: Essential Advice for Big Companies Moving to the Cloud - with Kamlesh Moliya 48:22

1y ago48:22

48:22

Having held leadership positions at large insurance and financial institutions like Prudential, Citigroup, Bank of America, and UBS, Kamlesh Moliya is the go-to expert for all things cloud transformation. In this episode, he shares how you can drive your company's cloud transformation initiatives with enterprise-grade DevOps solutions and applicati…

1
Ep 26 - The API Mindset: How to Build Products That Can Communicate and Scale - with Baiju Joseph Thalupadath 49:11

1y ago49:11

49:11

Baiju's first job selling push-button phones earned him just $12 per month. Today, he has amassed an impressive portfolio of work at companies like Yahoo and Verizon and is now on the lookout for a new challenging endeavor. In this interview, Baiju casts his expert eye on hot topics like quality engineering, agile development, APIs, and more. You'l…

1
Ep 25 - Inside the Giant: The Innovations Powering Microsoft's Hyperscale Data Centers - with Adam Morton 52:06

1y ago52:06

52:06

Microsoft owns some of the biggest data centers in the world. And as the demand for computing capacity continues to grow, so do the challenges. Adam Morton, Senior Director at Microsoft, is responsible for introducing new technology at Microsoft's hyperscale data centers. From liquid cooling systems to power supplies, emission regulations to robots…

1
Ep 24 - Lessons From Hyperscale: How Ex-Meta’s Amin Astaneh Helps Tech Companies Reduce Costs With Modern DevOps & SRE 51:14

1y ago51:14

51:14

Amin Astaneh is an SRE veteran with over 12 years of experience working at major tech companies such as Acquia and Meta. Now, Amin is spearheading his own venture, Certo Modo, a technology consultancy that helps tech companies reduce their operational costs, increase efficiency, and improve the customer experience using DevOps and Site Reliability …

1
Ep 23 - Prevention, Not Reaction: The Benefits of Shifting SRE Into the Early Stages of System Development - with Bijit Ghosh 39:03

1+ y ago39:03

39:03

Bijit Ghosh is the Global Cloud Engineering Lead and Head of Cloud Engineering at Deutsche Bank, the number-one financial institution leading the charge in DevSecOps and GDPR compliance. In this episode, Bijit talks about how he's improving the bank's tech stack, reducing tech apps, and enabling the bank to provide a seamless customer experience. W…

1
Ep 22 - Re-Architecting vs. Re-Platforming: Choosing the Cloud Migration Strategy That’s Right for You - with Laurens Baardman 54:38

1+ y ago54:38

54:38

Transitioning to the cloud can be as simple as switching to a new hosting provider. But this approach leaves countless benefits on the table. Instead, you should consider other cloud migration strategies like re-platforming, re-architecting and re-purchasing to get the most out of the process. In this episode, Director of Technology for Xebia Cloud…

1
Ep 21 - Part Military Man, Part IT Professional: How Neil’s Experience in the US Military Shaped His Career in IT Security - with Neil Cosson 1:10:52

1+ y ago1:10:52

1:10:52

From Military Police Officer in the US Navy to Coffee Shop Owner, Marine Combat Instructor to IT Security Engineer, Neil's career path has been unconventional, to say the least. In this episode, Neil Cosson, Associate Director of Cloud Security Engineering at OneMain Financial, shares his remarkable story, and how his early experience in the milita…

1
Ep 20 - An Approach for Modernizing DevOps at International Organizations - with Juan Cercos 44:22

2y ago44:22

44:22

There are 2 types of people in every large organization: Those who help you to implement change – and those who don't. In this episode, Juan Cercos, Senior DevOps Director at DAI, shares with Elias, how he's driving change at a multinational organization, and why he uses data to inform his decisions. What's in it for you: 1. How Juan is driving the…

1
Ep 19 - How do you Manage Successful System Integration as Part of a Company Acquisition? - with Thomas Sweet 30:39

2y ago30:39

30:39

You acquired a company, and now you want to tackle successful system integration – but how? And what extra challenge do different size environments bring with them? Thomas Sweet, CIO of Industrial Refrigeration Pros, has done it all: From tackling IT at large enterprises like GM Financial, to building IT in smaller environments. Today, he shares wi…

1
Ep 18 - Performance Engineering as Key to a Well-Rounded Application Design - with Scott Moore 53:21

2y ago53:21

53:21

There's more to performance engineering than testing. You have to look at the whole picture. In today's episode, Scott Moore, Founder at Scott Moore Consulting LLC, sheds some light on parts of that big picture. He chats with Elias about the role of monitoring and observability in performance engineering today, and shares insights from his 30 years…

1
Ep 17 - Why Kubernetes Isn’t the Be All and End All Deployment Approach - with Ádám Márton Beke 23:22

2y ago23:22

23:22

Are containerized microservices always the best deployment approach? Kubernetes has quickly become the default system for managing containerized applications across multiple hosts, but its use often lacks nuance. Some are pointing out that Kubernetes can potentially add unnecessary complexity to your environment. In today’s episode, Ádám Márton Bek…

1
Ep 16 - The Challenges Of Containerization In High-Performance Computing - with Jason McDonald (Harvard Medical School) 44:29

2y ago44:29

44:29

Can High-Performance Computing (HPC) be containerized effectively? Containerized workflows are attractive to the research community for many reasons, but when it comes to classic HPC environments, there are many hurdles to overcome. In today’s episode, Jason Mcdonald, DevOps Team Lead at Harvard Medical School, talks to our host Elias about some of…

1
Ep 15 - How Modern ITOps and AIOps Can Recession-Proof The Cost Of IT - with Mohan Kompella (Big Panda) 58:59

2y ago58:59

58:59

The question of a recession is no longer if, but when. Markets are flashing signs that the global economy is teetering on a cliff’s edge, but there’s hope yet. With the help of AIOps, there’s plenty you can do to keep costs low. In today’s episode, Mohan Kompella, VP of product marketing at Big Panda, explains how AIOps can help to recession-proof …

1
Ep 14 - Cloud VS On-Premise: How To Choose The Best Place To Host Your Data - with Edward Bezerra (K. Hovnanian Homes) 1:02:15

2y ago1:02:15

1:02:15

Head to the cloud or stay on the ground? Here’s a hint: When thinking about where to host your data, there’s much more to consider than just cost. In today’s episode, Edward Bezerra, VP of Infrastructure at K. Hovnanian Homes, lends his invaluable insight to the cloud computing debate by drawing from real-life examples of his prolific career. You’l…

1
Ep 13 - How ABB Leverages the Right Data Sources & Technologies to Eliminate End User Tickets - with Dennis Vinciguerra (ABB) 48:02

2y ago48:02

48:02

ABB IT's main mission: Eliminating end user tickets. How do they work with data & technology to reach their goal – on a global scale? Dennis Vinciguerra, VP of IT at ABB, shares with Elias, how ABB handles global differences in data & systems, and still successfully manages to follow their mission. What's in it for you: 1. The most important data s…

1
Ep 12 - Move Over DevOps — It’s The Renaissance Of Value Stream Management - with Helen Beal (DevOps Institute) 54:19

2y ago54:19

54:19

Traditional DevOps is dead. But don’t let it be forgotten. Rather, let it evolve with Value Stream Management (VSM) to become a tool that lets you better measure the value your product is adding to your customers. In today’s episode, Helen Beal, Chief Ambassador at the DevOps Institute, shares her compelling case for rethinking traditional DevOps t…

1
Ep 11 - Blockchain and Observability: How Dapper Lab Keeps Track of NFT Transactions & Data in the Crypto-Space - with Andrew Burian (Dapper Labs) 51:59

2y ago51:59

51:59

Blockchain technologies and NFT present unique monitoring and observability challenges. Andrew Burian, SRE Director at Dapper Labs, talks all things blockchain and observability with Elias, in today's episode of All Things Ops. What's in it for you: 1. How Andrew manages the challenges of flexibly scaling companies from an IT perspective 2. The obs…

1
Ep 10 - AIOps and Automation: Will AIOps make Human Workforces Redundant? - with Richard Whitehead (Moogsoft) 50:05

2y ago50:05

50:05

The future is fully automated, thanks to AIOps – Right? Richard Whitehead, Chief Evangelist and CTO of Moogsoft, chats with Elias about all things AIOps & automation, and gives his insight on human workforce necessity in the future of AI technologies. What's in it for you: 1. The status quo of machine learning and AIOps on the way to autonomous ope…

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Ep 9 - Leveling out the Gender Playing Field: What Needs to Change in IT Ops? - with Brenda Standridge 37:38

2+ y ago37:38

37:38

IT Ops needs more representation of women – and it has a long way to go. Today's guest Brenda Standridge, former Regional Director Data Center Operations at Google, chats to Elias about running data centers at “Google” scale, how IT could get more attractive for women, and more. What's in it for you: 1. How IT Ops is changing in regard to the under…

1
Ep 8 - Diving Into AIOps: The State of AIOps Today & Where it's Headed - with Sean McDermott (Windward Consulting) 1:04:35

2+ y ago1:04:35

1:04:35

Everyone's using the term AIOps – nobody really dives into what it means. Today, Sean McDermott, CEO of Windward Consulting, and Elias talk all things AIOps. What's in it for you: 1. How to define AIOps today – and where it's headed 2. The challenges companies face with AIOps 3. Best practices for getting started with AIOps 4. Which industries are …

1
Ep 7 - When solving the issue becomes an issue - with Elastic's Philipp Krenn 48:49

2+ y ago48:49

48:49

Some products solve a huge issue for their users. But sometimes, it is this big innovation that stands in the way of users adopting newer features. The product falls victim to its own success. Philipp Krenn, EMEA Team Lead at Elastic, shares how they dealt with it, and talks with Elias about Elastic's experience. What's in it for you: 1. Why innova…

1
Ep 6 - Challenges and solutions for intelligent incident alerting 41:41

2+ y ago41:41

41:41

Challenges and solutions for intelligent incident alerting in IT Operations In this episode of “All Things Ops”, host Elias Voelker talks to Ronald Czachara from Derdack about follow-the-sun IT operations, strategies to minimize false alerts to let your on-call engineers sleep, and more. What's in it for you: 1. The four types of false alerts and h…

1
Ep 5 - Open-Source Observability & the Challenges of Kubernetes Monitoring - with Jonah Kowall 53:24

2+ y ago53:24

53:24

What are the challenges of Kubernetes Monitoring, and what's the next big leap in DevOps? In this episode of “All Things Ops”, our host Elias has a wide-ranging conversation with Logz.io CTO Jonah Kowall about the challenges of Kubernetes monitoring, the OpenTelemetry project, open source licensing, recent trends in DevOps and much more. What's in …

1
Ep 4 - Kubernetes as a Platform - with Donald Lutz 39:45

2+ y ago39:45

39:45

From traditional system engineering to DevOps – Is GitOps the next step? In today's episode, Donald Lutz, Director and Enterprise Architect at taos, shares his insight with our host Elias Voelker. What's in it for you: 1. Donald’s views on Kubernetes as a “meta-layer across cloud platforms” 2. Whether GitOps is the next step in the transition from …

1
Ep 3 - A Man on a Mission: How Yann Mulonda Drives Tech Education & Leverages his Global Experience in his "Run"-Team 56:58

2+ y ago56:58

56:58

How do you encourage continuous learning and integration in your tech teams to offer a holistic service to your clients? In today's episode, our host Elias Voelker talks to Yann Mulonda, Senior SRE and Team Lead for the "Run" team at ICF, and CIO of ITOT Africa. They talk about: 1. How global experiences shape tech leadership and benefit inclusion …

1
Ep 2 - Why Uptime is not the Be All and End All of Site Reliability Engineering - with Jeremy Proffitt 46:41

2+ y ago46:41

46:41

Uptime is what SRE is all about – or is it? Jeremy Proffitt, Director DevOps and SRE at Ally Financial, technology craftsman and problem solver, is today’s guest at the All Things Ops podcast, hosted by Elias Voelker. They talk about: 1. Different approaches to thinking about technical debt 2. Why 'uptime' may not be the best KPI out there 3. How t…

1
Ep 1 - Running at 'Cloud Scale' - Learnings and Insights from IBM Cloud's Jerry Bell 53:30

2+ y ago53:30

53:30

There's no modern IT without cloud computing. But what does it take to run a cloud provider's infrastructures efficiently and securely? In today's episode of “All Things Ops”, our host Elias talks to Jerry Bell, CISO of IBM's cloud division, veteran IT leader and host of “The Defensive Security” podcast. What's in it for you: 1. Why IT teams would …

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