Best RCM Podcasts (2024)

1
Why Targeting Marketing is So Hard for Medical Billing Companies 7:21

5h ago7:21

7:21

We did a prior podcast on the benefits of targeted medical billing marketing. For most, this becomes a "duh!" moment after thinking about the pluses and minuses. Then why are so few billing companies doing it and why do some even after hearing the rationale continue to shotgun the market unsuccessfully?…

1
Don't Update Your Website - Sound Crazy? 4:33

2h ago4:33

4:33

When should you update your website or create a new website? If you're thinking about medical billing marketing strategies, will a better website increase your sales? Listen to find out.

1
Should Your Medical Billing Business Hire a Salesperson? 5:46

8h ago5:46

5:46

You want to grow your medical billing company. When people think grow they think sales, when they think sales they think salesperson. Is this the right approach for your business? Listen to find out our thoughts.

1
Billing Companies, Automation, and AI - Are They Overstating Their Capabilities? 7:02

16h ago7:02

7:02

I recently attended the HBMA (healthcare billing management association) national conference and heard a bunch of billing companies talk about automation and AI. But how many are really experts in this? How many are really even deploying these technologies in any reasonable scale? Listen to find out.…

1
Should Your Medical Billing Marketing Be Targeted? 4:11

6d ago4:11

4:11

Most medical billing companies take any and all comers, they are opportunistic and will do everything from family practice to pain management to ophthalmology. But is this a good idea from a marketing standpoint if you are trying to grow more quickly? Listen to find out our thoughts.

1
Medical Billing Company Branding - Good Idea? 4:43

1M ago4:43

4:43

Does your medical billing business need branding? Should you invest in this? I've heard many billing companies tell me they want to be seen by their clients and prospective clients and that this is really important. But is it? We'll dive into what this really means and the benefits and costs of branding.…

1
How Smart is Generative AI - an RCM Case Study 8:03

2M ago8:03

8:03

We decided to try and experiment and see how smart a generative AI (GAI) application is. In part because this is a hot topic and we get asked about it frequently, we thought it would be fun to test. We asked a LLM/GAI application whether you need generative AI at this point in RCM or even what would be good applications of it. The answer will aston…

1
Should RCM Exhibit at Clinical Conferences? 3:50

2M ago3:50

3:50

Most medical billing marketing starts with exhibiting at trade shows. But is this a good investment for your medical billing business? We'll explore the pluses and minuses and give you the answer.

1
ChatGPT, Generative AI, and RCM 5:59

2M ago5:59

5:59

Is generative AI something you should jump into right now? Where is it applicable to RCM? Where could your technology focus be right now to get the most ROI?

1
Will Automation Wipe Out RCM Industry? 7:37

1+ y ago7:37

7:37

There had been a lot of hype and some concern that automation will wipe out the medical billing / RCM industry. We'll explore is that real and what implications are for medical billing companies.

1
RCM Body Shops pt 2 8:39

1+ y ago8:39

8:39

How does RCM move away from being an industry primarily of body shops? What does performance mean in revenue cycle and how do you get there?

1
RCM Body Shops 6:35

1+ y ago6:35

6:35

What's a body shop in rcm? And why are so many cycle management companies and even departments set up as body shops? We'll discuss the implications and eventually get to an alternative.

1
We're back 0:29

1+ y ago0:29

0:29

If you have comments or suggestions please send them over to us we would love to hear from you.

1
Is AI Taking Over? 7:16

1+ y ago7:16

7:16

Many are asking about AI in healthcare and about its application ave future or imminent dominance. Are the robots taking over?

1
Automation Isn't the Solution 5:09

2y ago5:09

5:09

What?!?! Voyant's core technology is based on automation, how can we dare to be saying this? Listen to find out what we counsel.

1
Kareo Data Integrity 6:01

2y ago6:01

6:01

Is there something wonky happening with the data in Kareo? What does bad data mean? Listen to find out for a significant issue with this system.

1
AdvancedMD "AI" 6:01

2y ago6:01

6:01

AdvancedMD has an AI tool, but is it really AI i.e. artificial intelligence? We'll dive into this product and offer some thoughts on its capabilities and limitations.

1
Go Big or Go Home? 6:21

2y ago6:21

6:21

What's better - more planning and detail or winging it... Err, I meant "agile". All jokes aside, which path is better - larger scope and more detailed specifications or the opposite?

1
Nightmare Getting Everything 5:57

2y ago5:57

5:57

What information would you want in order to run analytics? If you're like other practices or billing (RCM) companies, you want to answer a lot of questions and this means lots of information that isn't easy to get from your system or systems. Listen to the challenges of just one system we recently dealt with. And this doesn't even include everythin…

1
Clearinghouse Data Integrity 4:11

2y ago4:11

4:11

Do we need data from clearinghouses and why? Can they provide this information accurately and export it in order to use it in analytics? We'll find out.

1
Clinix Data Integrity 4:24

2y ago4:24

4:24

Many systems have problems with their data. Listed to some issues we going with Clinix and why this makes reporting and even workflow difficult.

1
Time Travel is Possible...with Some Systems 5:31

2y ago5:31

5:31

Net you didn't know time travel was possible. With some healthcare (HCIT) systems it is. As fun as this sounds, this creates some real headaches.

1
We're Now Voyant! 0:54

2y ago0:54

0:54

We're back! New branding for the company.

1
Evaluating AI Vendors 5:56

2+ y ago5:56

5:56

What's a good way to evacuate the capabilities of a vendor offering RCM AI/ML? We'll tell you one expert's suggestion and explain whether it would be effective.

1
What is Data Science vs AI vs Analytics? 6:32

2+ y ago6:32

6:32

Machine learning, artificial intelligence, statistics, data science, analytics - what do all these mean? What do we need it use for financial data in healthcare (RCM)?

1
Detailed Data Discussion 6:40

2+ y ago6:40

6:40

What limitations do you encounter when pulling data from billing systems? What works better as a data source for analysis? This is a detailed explanation of where to get data and where to analyze it to get the results you want.

1
We Failed 7:18

2+ y ago7:18

7:18

What makes a good chart? How do you make sure that it isn't misinterpreted or misunderstood so that conclusions are correct and commonly understood across many people the same way? Listen to find out how we screwed one up, why, and what we should have done instead.

1
Benchmarks, MGMA, and Navel Gazing 22:46

2+ y ago22:46

22:46

The MGMA had benchmarking data for a large number of practices. Listen to find out what they share in a webinar about benchmarks, as well as other esteemed presenters.

1
Do Robots Get Tired? 6:48

2+ y ago6:48

6:48

Robotic process automation is really hot right now. But do robots get tired? Listen to hear about the challenges of getting access to your data, the robot apocalypse (just kidding), and lazy robots. We all want answers to our questions using data, right?

1
I Don't Want to Know Anything 7:51

2+ y ago7:51

7:51

Is there value in "knowing" things? Listen to my contrarian point of view. I think you'll agree after listening.

1
A Painful Webinar to Avoid 5:57

2+ y ago5:57

5:57

We'll tip you off on a webinar to avoid by a very well known and respected expert in the field. Why Is it so bad and a waste of your time? Listen to find out and what you should do instead.

1
What's the Best Analytics Platform? 7:06

2+ y ago7:06

7:06

Ever wondered if Oracle BI is better than SiSense or the other platforms out there? What is "the best"? What criteria would you use to evaluate? And what does a top rating organization have to say about it?

1
How Bad is Kareo Reporting? 8:26

2+ y ago8:26

8:26

I don't want to give it away. You'll have to listen to the podcast to find out our impressions of the reporting and "analytics" for Kareo.

1
Bet You Didn't Know 6:12

2+ y ago6:12

6:12

How much do you or your managers know about your healthcare business or revenue cycle management? If you're good, the answer is a lot. But no one knows everything. Listen to hear a discussion of knowing and finding out...and surprises.

1
835s Screwing Up Analysis 5:21

2+ y ago5:21

5:21

Remittances often have errors or other issues that make doing analysis difficult. In particular practice name / entity name is a disaster. We'll explain this problem and tell you a very simple and effective solution so that your analysis is productive.

1
Overwriting Data - Solution 6:00

2+ y ago6:00

6:00

Most billing and practice management systems overwrite data when something changes, which means you lose your ability to analyse and solve problems. We offer a simple(ish) solution.

1
Denials Definition Standard 7:11

2+ y ago7:11

7:11

How are denials defined? Can we all standardize? Why isn't there already a standard from one of the financial or billing associations? We have an answer.

1
Denials Rate Made Up? 6:07

2+ y ago6:07

6:07

Why do so many supposed experts who talk about analytics not provide actual data? Are they making up numbers? What is going on?

1
Lions, Wolves, and Analytics 5:25

2+ y ago5:25

5:25

Have you ever thought about when is the best time to work? To do analysis? Strategic thinking? Did you realize it depends on your genetics? Listen to find out how to be a better analyst and problem solver.

1
Hierarchy of Analytics 6:03

3y ago6:03

6:03

What's the worst, the bottom, the Nada land of analytics? And where is the top, what should everyone be striving towards? We'll talk about the hierarchy and what each level means so you can see where your organization resides.

1
Priesthood and Medicine 8:27

3y ago8:27

8:27

What does healthcare in the United States have in common with the Catholic priesthood? Listen to find out.

1
Denials Definition - Part 3 Deep Dive 8:23

3y ago8:23

8:23

We've discussed in RCM a definition of denials, discussed that there isn't a good definition, and why a definition is so important. Today we'll dive into some really specific examples of actual denial / remittance codes and whether they sounds be considered denials.

1
OpenPM Denials Reporting - Part 2 5:35

3y ago5:35

5:35

This is a follow up to the information and review we provided about OpenPM / Open Practice Solutions and their reporting capability with respect to denials. We dive in more deeply here to the problem they have and what you can do to solve it.

1
Clearinghouse Problems 5:40

3y ago5:40

5:40

It never ceases to amaze us how many obstacles there are to successful analytics. We'll recount one of the problems you are likely to encounter. And a secret way to ensure you have success in getting all your data.

1
Denials Definition - Part 2 5:37

3y ago5:37

5:37

In a prior podcast we talked about why it is so important you define what is a denial and what problems you encounter if you do not have one. In this podcast we dive in more deeply to discuss what constitutes a denial.

1
OpenPM Denials Reporting 6:25

3y ago6:25

6:25

We often do reviews of individual systems and their reporting capability. We'll discuss OpenPM (Open Practice Solutions), give you a bunch of positive things and discuss one really important flaw in their denials reporting.

1
Denials, the Supreme Court, and Porn 6:23

3y ago6:23

6:23

Hard as it is to accomplish, we managed to link revenue cycle management, denials, the US Supreme Court, and pornography all in one podcast (don't worry, nothing distasteful). Sound ridiculous? Thus is the state of our industry, and listen to find out why these are all linked and actually quite important.…

1
Problem Solving Methodology Problem Gets Dwarfed 6:16

3y ago6:16

6:16

We recently reviewed a client billing analysis that concluded that alternate CPTs should be billed in order to reduce denials. This is NOT about compliance. Listen to hear about what to watch out for when doing your analysis.

1
The Problem With Reporting 7:07

3y ago7:07

7:07

Are you looking at a flat file report when working on your medical billing? How does this relate to the relational database and its structure? Is anything being lost? Are we somehow being misled because the output doesn't make sense or is designed poorly and we may not even know? Listen to find out.

1
Shark Attacks, Spider Bites, and RCM Analytics 6:51

3y ago6:51

6:51

What do these seemingly unrelated things have in common? Have you ever heard of Freakonomics? Listen to hear discussing human behavior, data, and how it drives our decisions and business in revenue cycle management.

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