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ASOA’s Administrative Beginners Circle was developed to assist new administrators who have 4 years or fewer of ophthalmic practice management experience in their practice management journey. Go to ASOA.org/abc, or find them on Facebook. Administrator Horror Stories is a production of the ASOA ABC Taskforce. Listen, like, and subscribe for more Administrator Horror Stories. If you dare…
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Administrator Horror Stories Episode 10: The Migration Nightmare, Part I
4:15
4:15
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4:15
A senior ophthalmology leader was very excited about the opportunity to transition to a “world-class” system, until the conversion went from dream to nightmare very quickly.
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Administrator Horror Stories Episode 9: Idle Threat?
3:03
3:03
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3:03
A patient disputes his bill over the phone and decides to take the disagreement to another level.
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Administrator Horror Stories Episode 8: Catfishing Doesn’t Just Happen on Dating Apps
3:56
3:56
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3:56
Are you sure the employee that you hired to performed remote work is actually the person that you hired? Is the person showing up to perform work the same person who is receiving the payment? This company discovered that a technology employee was not the person they hired.
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Administrator Horror Stories Episode 7: No Such Thing as a Free Limo Ride, and Environmentally Unfriendly
6:51
6:51
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6:51
A provider’s office advertised that new patients could ride free to their appointment in a limousine, and going green improperly can create major risks.
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Administrator Horror Stories Episode 6: Illegal Access, and Check the Information
2:56
2:56
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2:56
A fired surgeon continues to access the hospital medical records system, and sending PHI to the wrong contact information is an expensive mistake.
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Administrator Horror Stories Episode 5: The Desk with the Red Flags
4:02
4:02
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4:02
During one organization’s normal onboarding/background check process, they discovered that less than two months after hiring a medical receptionist, their diligence needed to be ramped up.
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Administrator Horror Stories Episode 4: It’s Not My Fault!, and Tired and Expired
3:54
3:54
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3:54
A billing statement mix-up that wasn’t an isolated event, and forgetting to renew a license causes more problems than anticipated.
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Administrator Horror Stories Episode 3: Doctor Who II? (The Sequel), and It Will All Be Fine!
3:13
3:13
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3:13
Providers need to be careful when delegating diagnostic tests, and Medicare overpayments that are left unreturned and unreported can have consequences.
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Administrator Horror Stories Episode 2: Silence Is Golden!, and Data Dump
3:42
3:42
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3:42
Dust-up over a Yelp review, and a missing flash drive containing patient information wreaks havoc.
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Administrator Horror Stories Episode 1: Doctor Who?, and WHERE’S THAT PATIENT RECORD?
4:30
4:30
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4:30
In this inaugural episode, we talk about what to do when a coworker writes pre-signed prescriptions at the request of a provider, and holding x-rays for ransom due to unpaid balances.
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