What happens after a serious injury? Who do you turn to? Hear the authentic and inspirational stories of those injured at work or in an accident, their loved ones, and industry professionals. Our guests discuss their experiences living with a life-changing injury or their professional initiatives working towards making a difference within the insurance industry. Hosted by Andrea Mills, Chief Client Officer, and John Kane, MSCC, CMSP-F, Senior Vice President of Strategy for Ametros.
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A bi-weekly interview series highlighting the technology that is shaping the future of insurance and exploring how industry leaders are leveraging technology to grow their businesses.
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Building the Next Generation of Auto Insurance with Rohan Malhotra from Roadzen
34:57
34:57
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Hosts James Benham & Rob Galbraith are joined by Rohan Malhotra from Roadzen. Rohan shares his expertise and insights on building the next generation of auto insurance with AI. Learn how Roadzen is leveraging advanced AI to make auto insurance fairer, safer, and more accessible for all drive…
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InsurTech 2024: A Year in Review & Predictions for 2025
45:47
45:47
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In this Year-In-Review episode, hosts James Benham & Rob Galbraith go back to everything discussed, learned and the most important innovations and insights discovered with our guests during 2024. This Episode is sponsored by Terra, the Next Generation Claims and Policy Software for Workers’ Comp. Find us on social media! We're on …
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Revolutionizing Insurance Fund Management and the Healthcare Experience with Porter Leslie from Ametros
40:31
40:31
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Hosts James Benham & Rob Galbraith are joined by Porter Leslie from Ametros. Porter shares his expertise and insights on revolutionizing insurance fund management and the healthcare experience. Learn how innovative solutions are transforming post-settlement care, simplifying compliance, and improving outcomes for injured individuals and insurers al…
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Predicting Risks, Preventing Claims with Computer Vision & Data Science with Josh Butler from CompScience
42:43
42:43
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42:43
Hosts James Benham & Rob Galbraith are joined by Josh Butler from CompScience. Josh shares his expertise and insights on identifying and predicting risks before they become claims with computer vision and data science. Learn how AI-driven workers’ comp can transform workplace safety, strengt…
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Resilience in the Face of Adversity: Zach McCrary's Journey After His Work Place Accident
38:17
38:17
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Let us know how you're enjoying the show or ideas for any future topics! In this inspiring episode, Zach McCrary shares his incredible story of resilience after a life-changing workplace accident that resulted in the loss of both of his legs. Zach opens up about his recovery journey, from navigating the physical and emotional challenges of the acci…
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How Technology Helps Drive Better Rehabilitation Outcomes with Greg Nichols from SPNet Clinical Solutions
37:10
37:10
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Hosts James Benham & Rob Galbraith are joined by Greg Nichols from SPNet Clinical Solutions. Greg joins the podcast to dive on how technology helps drive better rehabilitation outcomes for injured workers. Learn how data-driven approaches and innovative service models are transforming the delivery of physical medicine and improving efficiency. This…
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Leading Digital Development & Distribution in High-Hazard Workers' Comp with Basilios Manousogiannakis from AMERISAFE
41:03
41:03
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Hosts James Benham & Rob Galbraith are joined by Basilios Manousogiannakis from AMERISAFE. Basilios joins the podcast to explore leading digital development and distribution in high-hazard workers' comp. Learn tips and tricks on exploring alternative distribution channels and adapting strate…
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Empowering Stories: Shannah Montgomery's Story for Breast Cancer Awareness Month
1:00:25
1:00:25
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Let us know how you're enjoying the show or ideas for any future topics! In this episode of "It's Settled," we celebrate Breast Cancer Awareness Month with an insightful conversation featuring Shannah Montgomery, a Strategic Account Executive here at Ametros. Shannah shares her personal journey with breast cancer, discussing her initial diagnosis a…
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Navigating IoT & AI Adoption in Construction Insurance with Chris Greene from American Global
32:43
32:43
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Hosts James Benham & Rob Galbraith are joined by Chris Greene from American Global. Chris shares his expertise and insights on navigating IoT & AI adoption in construction insurance. Learn tips and tricks for overcoming common challenges, implementing technology effectively, and maximizing …
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Balancing Innovation With Ethics in Workers' Comp with Skip Brechtel from CCMSI
40:31
40:31
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Hosts James Benham & Rob Galbraith are joined by Skip Brechtel from CCMSI. Skip joins the podcast to explore the delicate balance between efficiency and ethics in workers’ compensation. As automation, AI, and machine learning transform the industry, Skip and James Benham dive into how profes…
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Navigating the Latest CMS Updates: Insights with Dan Anders from Tower MSA
47:59
47:59
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Let us know how you're enjoying the show or ideas for any future topics! In this episode, we're joined by Dan Anders ESQ. from Tower MSA, who brings us the latest insights on recent updates from the Centers for Medicare & Medicaid Services (CMS). Dan shares his unique journey from attorney to workers' compensation expert, revealing the path that le…
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Educating The Future of Workers' Comp with Bob Wilson from WorkCompCollege.com
35:23
35:23
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35:23
Hosts James Benham & Rob Galbraith are joined by Bob Wilson from WorkCompCollege.com. Bob shares his expertise and insights on educating the future of workers’ comp. Learn tips and tricks on how to positively impact the industry through the integration of technology and essential "soft skills" for …
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The Critical Shift Towards a Predict & Prevent Strategy with Pete Miller from The Institutes
45:27
45:27
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Hosts James Benham & Rob Galbraith are joined by Pete Miller from The Institutes. Pete shares his expertise and insights on the critical shift towards a predict and prevent strategy. Learn tips and tricks on how emerging technologies and resilience efforts can help transform this vision into reality. Th…
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Achieving Efficiency through Robotic Process Automation with Dan Savage from MassMutual
41:10
41:10
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Hosts James Benham & Rob Galbraith are joined by Dan Savage from MassMutual. Dan shares his insights on achieving efficiency through Robotic Process Automation. Learn how this technology optimizes processes, saving valuable time and resources while streamlining operations. This Episode is sponsored by JBKn…
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Leading AI Transformations & Global Teams in High Stakes Environments with Vidur Nayyar from McKinsey & Company
38:33
38:33
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Rob Galbraith is joined by Vidur Nayyar from McKinsey & Company. Vidur shares his insights on leading AI transformations and global teams in high-stakes environments. Learn how he collaborates with teams to devise and implement cutting-edge technology solutions and operating frameworks while ensuring sustainable growth and value realizat…
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Redefining Your Career Path and Empowering Settlements with Joanna Wynes, Esq.
41:02
41:02
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41:02
Let us know how you're enjoying the show or ideas for any future topics! Can you truly change direction and rebuild a successful career? Joanna Wynes, Esq., a former attorney, shares how she successfully transitioned into a career as a Structured Settlement Consultant. Joanna shares her journey of making a significant career shift, offering valuabl…
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Bridging Supply Chain Gaps with Cargo Delay Insurance with Yann Barbarroux from Otonomi
40:37
40:37
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40:37
Hosts James Benham & Rob Galbraith are joined by Yann Barbarroux from Otonomi. Yann shares his insights on bridging supply chain gaps with cargo delay insurance. Learn how innovative solutions can mitigate supply chain risks and provide peace of mind during global disruptions. This Episode is sponsored by JBK…
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1
Deus Ex Machina with Niki Kouri-Maglaras from Prudential Financial
41:35
41:35
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Hosts James Benham & Rob Galbraith are joined by Niki Kouri-Maglaras from Prudential Financial. Niki shares her insights on navigating the tech overload and prioritizing what’s next. Learn how to effectively prioritize technological advancements that drive growth and innovation and prioritize your next move in the…
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1
How to Set Injured Workers Up for Success: Expert Tips for Workers’ Comp Professionals
47:53
47:53
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Let us know how you're enjoying the show or ideas for any future topics! Educating injured workers on their responsibilities at the time of settlement is crucial for their long-term success. Gregg M. Chapman with National Settlement Consultants, and a leading expert in structured settlements for workers’ compensation cases, dives into the key educa…
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Our 5 Most Popular Episodes in the Last 6 Months
28:58
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This week's episode features our most popular conversations in the last six months. Tune in for a very special episode full of insights on insurtech and the insurance industry. Find us on social media! We're on LinkedIn, Twitter, and Instagram; or follow James on Twitter! Subscribe, rate, and comment. As alwa…
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Disrupting The Broken Status Quo with Rudi Pino from LUNA Insurance
31:51
31:51
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Host James Benham is joined by Rudi Pino, Founder & CEO of LUNA Insurance. Rudi shares his expertise and insights on disrupting the broken status quo. Learn tips and tricks on leveraging tech to provide unparalleled customer experiences and redefining industry standards that are changing the face of insurance. This Episo…
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Inside the World's Largest InsurTech Community with Tom Robinson, Content Associate at Insurtech Insights
34:31
34:31
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Hosts James Benham & Rob Galbraith are joined by Tom Robinson, Content Associate at Insurtech Insights. Tom shares his expertise and insights on the world’s largest insurtech community. Learn about the latest industry developments and trends, and exclusive opportunities that are driving innovation and growth within t…
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The Making of a Modern-Day Robocop: Jeremy Romero's Inspiring Recovery
40:08
40:08
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Let us know how you're enjoying the show or ideas for any future topics! Jeremy Romero, a former police officer, found his life upended during a high speed pursuit on a graveyard shift. What began as a typical night on patrol, complete with the promise of a morning breakfast with his son, quickly transformed into a defining moment when Jeremy suffe…
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Building Insurance Companies from Within with Hanno Mijer, InsurTech Advisor and Former Founding CEO of Multiple Global Insurance Businesses
43:21
43:21
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Hosts James Benham & Rob Galbraith are joined by Hanno Mijer, InsurTech Advisor and Former Founding CEO of Multiple Global Insurance Businesses. Hanno shares his expertise and insights on building insurance companies from within. Learn tips and tricks on leveraging innovation to drive growth and tackling the key challen…
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How to Master DME (Durable Medical Equipment) Support with Edwin Hernandez and Tedd Thomas
40:09
40:09
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Let us know how you're enjoying the show or ideas for any future topics! What does it take to navigate the nuances of Durable Medical Equipment (DME) options and deliver the best fit for every patient? In this episode, we delve into the intricate world of DME support with industry experts, Edwin Hernandez, Chief Executive Officer and Tedd Thomas, C…
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The Impact of Tech on Private Agents with Diane Delaney from Private Risk Management Association
36:27
36:27
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Hosts James Benham & Rob Galbraith are joined by Diane Delaney from Private Risk Management Association. Diane shares her expertise and insights on the impact of tech on private agents. Learn tips and tricks on effectively integrating tech into practices to deepen client relationships, drive value-driven service and streng…
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Trends, Tech & Initiatives in Texas Insurance with Albert Betts from the Insurance Council of Texas
38:09
38:09
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38:09
Hosts James Benham & Rob Galbraith are joined by Albert Betts, Executive Director of the Insurance Council of Texas. Albert shares his expertise and insights on trends, tech and initiatives in Texas Insurance. Learn about industry initiatives in Texas and explore the key factors and technologies influencing rates and ratios i…
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Leading The Israeli InsurTech Ecosystem Through Crisis with Kobi Bendelak from InsurTech Israel
36:36
36:36
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Hosts James Benham & Rob Galbraith are joined by Kobi Bendelak from InsurTech Israel. Kobi shares his insights on leading the Israeli insurtech ecosystem through crisis. Learn tips and tricks on navigating difficult times, fostering innovation, and steering your organization toward success amongst adversity. This Episode is sponsored…
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Leveraging User Data to Transform Construction Risk Management with Peter O’Brien from Procore Risk Advisors
34:11
34:11
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Hosts James Benham & Rob Galbraith are joined by Peter O'Brien from Procore Risk Advisors. Peter shares his expertise and insights on leveraging user data to transform construction risk management. Learn tips and tricks for bringing greater efficiency to construction insurance and navigating the data-driven future of construction ris…
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1
Embracing Confidence: Navigating Imposter Syndrome
50:26
50:26
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Let us know how you're enjoying the show or ideas for any future topics! Join us for a special edition podcast in honor of International Women's Day and Women's History Month, with our hosts from Ametros, Andrea Mills, Chief Client Officer and Melissa Coleman, Senior VP of Marketing leading the conversation. In this episode, they're joined by featu…
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Redefining Safety & Risk Management in Road Transportation with Mark Goodstein from Streetscope
40:41
40:41
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Hosts James Benham & Rob Galbraith are joined by Mark Goodstein from Streetscope. Mark shares his expertise and insights on redefining safety and risk management in road transportation. Learn tips and tricks on how innovative strategies and technologies are enhancing safety and risk management practices. This Episode is sponsored by Te…
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Making Insurance Simple, Proactive, and Personal with Brian Gaab from CSAA Insurance Group
34:05
34:05
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Hosts James Benham & Rob Galbraith are joined by Brian Gaab from CSAA Insurance Group. Brian shares his expertise and insights on making insurance simple, proactive and personal. Learn tips and tricks on how the strategic implementation of new technologies is disrupting the traditional insurance landscape. This Episode is sponsored by …
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Cadrien Livingston and Joe Mancini: Transforming Futures with Kids’ Chance
30:37
30:37
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Let us know how you're enjoying the show or ideas for any future topics! In this compelling episode, Cadrien Livingston, Regional Safety Manager at Viterra and President of Kids' Chance of Nebraska, explores how tragedy can unexpectedly lead to opportunities for growth and transformation. She shares her personal experience with how Kids' Chance of …
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Leading Transformation with a Startup Mindset with David Mocklow from MSIG North America
38:54
38:54
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Hosts James Benham & Rob Galbraith are joined by David Mocklow from MSIG North America. David shares his expertise and insights on leading transformation with a startup mindset. Learn tips and tricks on how to approach new efforts, overcome challenges and transform by embracing the startup mentality. This Episode is sponsored by …
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Protecting Consumers and Regulating a $22 Billion Industry with Scott Kipper from Nevada Division of Insurance
34:29
34:29
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Hosts James Benham & Rob Galbraith are joined by Scott Kipper from Nevada Division of Insurance. Scott shares his expertise and insights on protecting consumers and regulating a twenty-two billion dollar industry. Learn tips and tricks on ensuring the future of consumer protection through driving innovation and fostering collaboration. This Epi…
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It's Settled 2.0: The Next Era of It's Settled with Hosts, Andrea Mills and John Kane
9:39
9:39
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Let us know how you're enjoying the show or ideas for any future topics! Welcome to a pivotal 25th episode of "It's Settled," the Ametros Podcast. Today marks a significant transition as our host, Shawn Deane, former General Counsel and SVP of Risk Management and Compliance at Ametros, passes the reins to our new hosts, Andrea Mills, Chief Client O…
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The Top-Level Priority for Insurance CIOs in 2024 with Bill Cassidy from New York Life
38:54
38:54
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Rob Galbraith is joined by Bill Cassidy from New York Life. Bill shares his expertise and insights on the top-level priority for insurance CIOs in 2024. Learn tips and tricks on addressing both old and new challenges in increasingly unpredictable times. This Episode is sponsored by SmartCompliance. Find us on social media! We're on LinkedIn…
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In this Year-In-Review episode, hosts James Benham & Rob Galbraith go back to everything discussed, learned and the most important innovations and insights discovered with our guests during 2023. This Episode is sponsored by Terra. Find us on social media! We're on LinkedIn, Twitter, and Instagram; or follow James on Twitter! Subscribe, r…
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1
Solomon Kahn on Artificial Intelligence in the Workplace: Opportunities and Caution
52:35
52:35
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Let us know how you're enjoying the show or ideas for any future topics! Ever wondered how artificial intelligence is reshaping the landscape of workplaces everywhere? In this episode we’re taking a deep dive into Artificial Intelligence (AI) in the workplace with Solomon Kahn, a data science expert, Founder and CEO of Delivery Layer, and the capti…
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Claims, Compassion and Change: The Future of Workers’ Comp with Greg Hamlin from Berkley Industrial Comp
43:15
43:15
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Hosts James Benham & Rob Galbraith are joined by Greg Hamlin from Berkley Industrial Comp. Greg shares his expertise and insights on how innovation and empathy are key to creating successful outcomes within workers’ compensation claims. Learn tips and tricks on using a more holistic approach that transforms the way you manage workers’ compensation …
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This week's episode features our most popular conversations in the last six months. Tune in for a very special episode full of insights on insurtech and the insurance industry. Find us on social media! We're on LinkedIn, Twitter, and Instagram; or follow James on Twitter! Subscribe, rate, and comment. As always, Enjo…
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1
Building Strategies for a Resilient Insurance Future with Lisa Wardlaw from 360 Digital Immersion
44:16
44:16
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Hosts James Benham & Rob Galbraith are joined by Lisa Wardlaw from 360 Digital Immersion. Lisa shares her expertise and insights on building strategies for a resilient insurance future. Learn tips and tricks on integrating dynamic advancements into traditional functions and creating forward-looking strategies to navigate the changing landscape of i…
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Greg Gitter on the Art of Resolution: Legacy Claims Edition
38:20
38:20
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Let us know how you're enjoying the show or ideas for any future topics! Sometimes even the most challenging work comp legacy files often have surprisingly straightforward solutions. In this episode, we're joined by a true negotiation and resolution expert, Greg Gitter, President of Legacy Claims Solutions. Greg shares how Legacy Claims Solutions w…
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The Dynamic Intersection of InsurTech & Life Insurance with Dennis Li from Amplify Life Insurance
35:06
35:06
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Hosts James Benham & Rob Galbraith are joined by Dennis Li from Amplify Life Insurance. Dennis shares his expertise and insights about the dynamic intersection of insurtech and life insurance. Learn tips and tricks on how technology is transforming life insurance, and how it’s allowing for greater accessibility and affordability. Find us on social …
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How Asia is Shaping the Future of Insurance with Theresa Blissing Author of The Future of Insurance - Asia Rising
38:20
38:20
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Hosts James Benham & Rob Galbraith are joined by Theresa Blissing from Asia Insurtech Podcast. Theresa shares her expertise and insights on how Asia is shaping the future of insurance. Learn about emerging solutions and strategies, and gain insights about the opportunities and challenges in Asia’s insurance space. Find us on social media! We're on …
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Leading Texas Insurers Through Challenge & Change with Albert Betts from Insurance Council of Texas
37:19
37:19
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Hosts James Benham & Rob Galbraith are joined by Albert Betts from Insurance Council of Texas. Albert shares his expertise and insights on leading Texas insurers through challenge and change. Learn tips and tricks on how to navigate the insurance industry in Texas and ensure your organization stays resilient in changing times. Find us on social med…
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Linda J. McCoy on Never Giving Up: A Mother's Journey Through Unthinkable Odds
40:59
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Let us know how you're enjoying the show or ideas for any future topics! In this remarkable episode, we welcome Linda J. McCoy, a devoted mother and caregiver for her son Darien Smith, an Ametros member, who defied the odds after a severe head injury at work left him facing the most critical brain stroke imaginable. Linda's story is one of love, fa…
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Bridging the Gap between Tech & Tradition in Insurance Strategies with Amyn Rajan from A-MAX Auto Insurance
32:08
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Hosts James Benham & Rob Galbraith are joined by Amyn Rajan from A-MAX Auto Insurance. Amyn shares his expertise and insights on bridging the gap between tech and tradition in insurance strategies. Learn tips and tricks on how to strike the right balance between leveraging cutting-edge technologies and honoring established insurance practices. Find…
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The Role of Technology in Redefining Insurance Access with Jake Tamarkin from Everyday Life Insurance
39:16
39:16
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Hosts James Benham & Rob Galbraith are joined by Jake Tamarkin from Everyday Life Insurance. Jake shares his expertise and insights about the role of technology in redefining insurance access. Learn tips and tricks on how to leverage technology to meet diverse customer needs. Find us on social media! We're on LinkedIn, Twitter, and …
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Creating Innovation on an Evolving Insurance Landscape with Chris Rhodes from Next Insurance
43:55
43:55
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Hosts James Benham is joined by Chris Rhodes from Next Insurance. Chris shares his expertise on creating innovative processes for an evolving insurance landscape. Learn tips and tricks on how to encourage forward-thinking approaches and identify opportunities for process improvement. Find us on social media! We're on LinkedIn, Twitter…
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