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The ISG Smartalks Podcast delivers technology and sourcing insights from the thought leaders at ISG. In this series we bring together external and internal experts to discuss the ways in which technology is transforming the world of business. Our aim is to simplify the themes and educate and inspire our listeners. ISG is a leading global technology research and advisory firm that is committed to helping organizations achieve operational excellence and faster growth.
 
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show series
 
Over the past six months, we’ve seen a dramatic shift in the way people work. For some, this may be temporary, but for others it marks the start of a new working era – one enabled by technology and innovation and driven by the need to approach work differently. Things that people might have previously considered impossible or impractical have becom…
 
By now, most people are familiar with the benefits that can come with well-executed robotic process automation (RPA) implementation: increased accuracy improved productivity and hours given back to the business. But taking automation to the next level and scaling it across the business can be challenging. Many companies hit “the RPA wall.” Business…
 
As employees quickly transitioned to virtual work and began accessing business systems and technology remotely on a scale never experienced before, cybersecurity also quickly moved to center stage. The speed with which businesses have had to adapt to the new way of working has meant that some corners have inevitably been cut, leaving many organizat…
 
The Healthcare industry is currently experiencing the highest levels of demand in modern times. At the same time, it is burdened with developing coping mechanisms, medicines and vaccines that will, in time, help protect us from subsequent outbreaks. There’s no doubt the industry will undergo radical transformation as a result of the pandemic. And h…
 
As the effort to slow the COVID-19 virus disrupts our lives, organizations are swiftly reacting to their governments’ calls to close offices and limit or ban social gatherings by asking their employees to work from home. What does this degree of disruption mean for businesses in the short, medium and long term? What measures can we put in place now…
 
Join us for a look back on the themes and concepts covered in this year’s ISG Smartalks™ podcast series. Barry Matthews and his guests, Eleanor Winn and Bryn Barlow of ISG, reflect on where we’ve been and what we can take away. Over the course of the series, the podcast has covered diverse technology-related themes that have informed, entertained a…
 
When it comes to blockchain, the jury’s still out. Some believe it’s an example of technology that’s promised much and delivered little. Others think it will have a far-reaching impact on practically every aspect of our lives, much the same way the internet has. Barry gets together this week with two eminent blockchain thought-leaders, Alex Manders…
 
In this episode of the ISG Smartalks™ podcast, we look back at ISG’s Automation Summit London (11-12 September). Barry Matthews catches up with four leading automation experts at the conference to find out their thoughts on the current state of technology and how they see automation impacting business over the next decade. Barry speaks with Profess…
 
The ISG Index™ has been assessing and analyzing the state of the global IT services market for the past 17 years, over 67 consecutive quarters. The Index is considered the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performan…
 
5G is just around the corner and many believe the next generation of networks will transform the world in unimaginable ways. From enabling live streaming to driverless cars, 5G will facilitate many technological innovations. Businesses prioritizing customer experience know that fast, reliable network performance can drive improved order fulfilment,…
 
Most businesses are by now some way down the road of digitization. Many are automating their services using a mix of the growing array of automation and cognitive technologies. Automating services inevitably means that human and digital workforces find themselves delivering different parts of the same business processes, or at the very least interf…
 
Artificial Intelligence (AI) is arguably one of the most disruptive technologies of our time. In this episode of ISG Smartalks™ Barry Matthews is joined by Mark Kelly of AI Ireland to discuss how AI is set to transform our lives, both as workers and consumers. Although not new on the scene, AI is currently driving a revolution in business due to it…
 
Barry Matthews and Steve Hall explore the multiple ways in which technology is influencing what we do at work as well as how and where we work. Despite technologies such as PCs, mobiles, smartphones and networks having had a massive impact over the past few decades, most of us still operate in part analog and part digital world. Organizations must …
 
Barry Matthews continues his exploration of sourcing in a digital world, this time with Kit Burden of global law firm DLA Piper. Lawyers play a central role in contracting for third party services, and major changes to the industry over the past two decades have had a lasting impact on their role and approach. The need for shorter, more flexible, m…
 
Barry Matthews and Steve Hall introduce ISG’s new Podcast series. In this inaugural episode, they discuss sourcing in a digital world – in particular how outsourcing has adapted and changed to handle digital technology and agile ways of working. The way that organizations contract for services has changed massively over the past decade, in particul…
 
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