Best Behind The Scenes In Workforce Management Podcasts (2024)

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Part 2 - Mental Health in Contact Centers, WFM teams and more with Craig Fearn 27:21

8h ago27:21

27:21

Send us a Text Message. In this episode of WFM Unfiltered, we're diving into the second part of our insightful conversation with Craig Fearn, the Wellbeing Ambassador for the Institute of Directors in the UK. With over 22 years of experience in mental wellbeing, Craig brings a wealth of knowledge on how to foster a healthier workplace environment. …

1
Navigating the Clouds: Decoding FedRAMP with LaunchDarkly and Schellman | The Pair Program Ep49 58:56

7h ago58:56

58:56

Navigating the Clouds: Decoding FedRAMP with LaunchDarkly and Schellman | The Pair Program Ep49 In this episode of The Pair Program, we dive deep into the complexities of FedRAMP with two industry veterans who have navigated the process firsthand. Sara Mazer, Federal CTO at LaunchDarkly, and Nick Rundhaug, Managing Director at Schellman, join us to…

1
Champions, Power and Influence 7:16

1d ago7:16

7:16

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan discuss the pivotal role of champions in accelerating sales performance. John McMahon explains the necessity of earning trust, educating, and developing champions to effectively sell on your behalf. He emphasizes the importance of differentiating your product and …

1
Generative AI and Multigenerational Workforces with Hollie Castro 58:28

5d ago58:28

58:28

In this episode, John Kaplan and John McMahon welcome back Hollie Castro, a seasoned business executive and advisor, as they delve into key challenges and opportunities in today's B2B sales environment. They cover topics ranging from managing multigenerational workforces and enhancing communication to leveraging generative AI for efficiency and inn…

1
Mental Health in Contact Centers, WFM teams and more with Craig Fearn 26:52

7d ago26:52

26:52

Send us a Text Message. 🚀 The latest episode of WFM Unfiltered is live, featuring the amazing Craig Fearn! Craig and I delve into the mental health challenges in contact centers and WFM teams. We discuss strategies to combat burnout, the importance of supportive work environments, and why mental health needs to be a priority in the workplace. Don't…

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What to Consider When You're a New CRO with Paul Ohls 6:14

9d ago6:14

6:14

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan are joined by the Airtable CRO, Paul Ohls, to discuss the critical steps new Chief Revenue Officers (CROs) should take when joining a new organization. They delve into the importance of identifying and leveraging existing areas of success, understanding the nuance…

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Securing Predictable Revenue with Greg Resh 1:05:38

12d ago1:05:38

1:05:38

In this episode, hosted by John Kaplan and John McMahon, guest Greg Resh shares his extensive experience as an EVP and CFO of Sagamore Ventures. The discussion delves into Resh’s diverse background, covering a wide range of industries from sports to technology. Resh provides insights into the differences between B2B and B2C selling, the critical im…

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SLA vs ASA (Is SLA a Dead Metric?) 30:12

14d ago30:12

30:12

Send us a Text Message. In this episode of WFM Unfiltered, Irina chats with Greg McConney, the Vice President of Workforce Planning, Analytics, and Business Intelligence at XtendOps. Greg brings his extensive experience from his previous role at Verizon to delve into the intricate world of workforce management metrics. The focus of their discussion…

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Revolutionizing Clinical Trials: A Technological Leap Forward | The Pair Program Ep48 1:06:25

15d ago1:06:25

1:06:25

Revolutionizing Clinical Trials: A Technological Leap Forward | The Pair Program Ep48 In this compelling episode of The Pair Program, we dive into the intersection of cutting-edge technology and clinical research with two distinguished guests: Dr. Lawrence Cheskin, a pioneer in obesity research, and Harsha Rajasimha, the innovative founder of Jeeva…

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Product Market Fit and Scaling a Startup with Jeremy Burton 9:25

16d ago9:25

9:25

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan discuss the challenging journey to achieving product market fit with Jeremy Burton, CEO of Observe. The conversation touches on the iterative nature of developing successful product features, the importance of humility and field feedback, and the dynamic process o…

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Know Your Story to Achieve True Success with Doug Holladay 1:08:00

19d ago1:08:00

1:08:00

In this episode, John McMahon and John Kaplan welcome back Doug Holladay to delve deeper into the themes of Doug's best-selling book, 'Rethinking Success.' The discussion focuses on the importance of understanding and embracing one's personal story to avoid living someone else's narrative. They explore how life experiences and backgrounds shape emo…

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Pay Your Real Time Analysts! | Sarah Thompson 26:17

21d ago26:17

26:17

Send us a Text Message. In this episode of WFM Unfiltered, Irina Mateeva sits down with the dynamic Sarah Thompson, Senior Planning and Insight Lead at Skipton Building Society, to delve into the often-overlooked role of real-time analysts in workforce management. Sarah, known for her authentic and vibrant presence on LinkedIn, brings a fresh persp…

1
Effective Second-Line Leadership with Carl Cross 7:51

24d ago7:51

7:51

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan are joined by Carl Cross, the CRO of Alchemy Technology, to delve into the complexities of second line leadership. The discussion centers around the critical skills required to train and lead first line leaders, the common pitfalls second line managers face, and s…

1
Selling in a New Category 19:43

26d ago19:43

19:43

If you’re trying to demonstrate value in a new category or sell a new solution like AI, then this podcast is for you. We pulled together three segments on the topic featuring: Neeraj Agrawal - General Partner, Battery Ventures Keno Helmi - CRO, Espressive Chris Degnan - CRO, Snowflake ADDITIONAL RESOURCES For more information on Selling in a New Ca…

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Roadmap Rants & WFM Realities - Bryan Hamann 24:44

29d ago24:44

24:44

Send us a Text Message. Join us for another exciting episode of WFM Unfiltered as we sit down with Bryan Hamann, a seasoned Workforce Management expert with over a decade of experience in optimizing resources and capacity planning. Bryan has worked with notable companies such as Charter Spectrum and Figure Lending, and he brings a wealth of knowled…

1
Training Your Teams on a POV with JP Bolen 9:03

1M ago9:03

9:03

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan are joined by JP Bolen, Vice President of Sales Productivity at Rubrik, to discuss the importance of equipping sales teams with a compelling point of view (POV). JP emphasizes the necessity of thorough research and understanding of the client's business, industry …

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Building a Strong Sales Team: Recruitment, Interview, and Onboarding Best Practices 1:05:36

1M ago1:05:36

1:05:36

In this episode, John McMahon and John Kaplan are joined by leadership expert Marcy Stoudt for a comprehensive discussion on recruitment, interviewing, and onboarding in B2B sales. Marcy is the co-founder of Revel Coach and Revel Search, she is an expert in recruiting and retaining top leadership and talent. This episode emphasizes the importance o…

1
Metrics Mayhem: Adherence vs. Conformance - Frank Berlanga 28:49

1M ago28:49

28:49

Send us a Text Message. Join us for our outrageous pilot episode of WFM Unfiltered, as we sit down with Frank Berlanga, a seasoned expert in workforce management. With nearly a decade of experience in the field, Frank brings a wealth of knowledge and a touch of humour to our discussion. From his beginnings as an intraday analyst to his current role…

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Driving Innovation: The Partnership Between Champ and W.R. Berkley | The Pair Program Ep47 56:49

1M ago56:49

56:49

Driving Innovation: The Partnership Between Champ and W.R. Berkley | The Pair Program Ep47 In this episode, we hear from two guests: Shane Bigelow and Mike Nannizzi. Shane is the CEO of Champ, a Cleveland-based technology company that is changing the way that vehicle titles are created, managed, and transferred in the United States. Mike runs the v…

1
Owning the Recruiting Process with Andy Price 6:37

1M ago6:37

6:37

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan are joined by Andy Price from Artisanal Ventures and Artisanal Talent. With over 30 years of experience in the recruiting industry, Andy shares valuable insights on why it's crucial for sales leaders to own the recruiting process. The discussion delves into the pi…

1
A Quick Request 3:10

1M ago3:10

3:10

Nominate us for The People’s Choice Podcast Awards. Select Revenue Builders from the Business Category (after you fill out a short form - to prevent ballot stuffing!) https://www.podcastawards.com/app/signup Thank you!By John Kaplan, John McMahon, Revenue Builders Podcast, Revenue Builders

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Getting Team Members to Open Up with Harsha Jalihal 5:01

1M ago5:01

5:01

In this curated episode of the Revenue Builders Podcast, hosted by John McMahon and John Kaplan, guest Harsha Jalihal, Chief People Officer at MongoDB, shares insights on fostering open communication within teams. Drawing from her extensive HR experience at Cognizant and Unilever, Harsha discusses the importance of building relationships, getting t…

1
Show Trailer - Welcome to WFM Unfiltered! 1:12

2M ago1:12

1:12

Send us a Text Message. Welcome to WFM Unfiltered! This is the podcast where we spill the beans on everything happening behind the scenes in workforce management. If you’ve ever felt like no one’s listening to your thoughts and frustrations about WFM, this is your new favorite spot. Every week, I’ll chat with awesome guests who know a thing or two …

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Story of a Turnaround: The Long Game of Leadership 1:08:37

2M ago1:08:37

1:08:37

In this episode, John McMahon and John Kaplan introduce their guest, Scot Loeffler, who has remarkably transformed the football program at Bowling Green State University (BGSU). John Kaplan shares his enthusiasm for Scot's drastic improvements in the BGSU football program, which ranked near last nationally before Scot's arrival. Through candid disc…

1
With five generations in the workforce, how can companies embrace their differences to remain competitive? 32:34

2M ago32:34

32:34

In the exciting second season finale of ESG Unlocked, we are delighted to introduce a dynamic panel of experts representing three generations. They share their insights, experiences researching, and perspectives working within a workforce spanning five generations. Hosted by Pamela Mutumwa, our esteemed guests include Dr. Joanna Massey, a Board Cha…

1
How We Hatched: Will Wilson, Co-Founder of Antithesis 55:03

2M ago55:03

55:03

How We Hatched: Will Wilson, Co-Founder of Antithesis Dive into the entrepreneurial journey of Will Wilson, Co-Founder of Antithesis, in this episode of "How We Hatched." Host, Tim Winkler, interviews Will about: HIs journey into technology, including his inspiration to start his own company and the mentor who inspired him to take the leap. His car…

1
The Difference Between PE and VC Investments with Dave Tiley 6:26

2M ago6:26

6:26

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan are joined by Dave Tiley from Align Capital Partners to explore the critical differences between Private Equity (PE) and Venture Capital (VC) investments. Dave delves into the distinct strategies, risk appetites, and operational approaches that differentiate PE fr…

1
Mental Toughness in Sales 24:04

2M ago24:04

24:04

In this episode of the Revenue Builders podcast, hosts John McMahon and John Kaplan delve into the mental aspects of sales and building revenue by sharing key segments from previous episodes. Guests Marcy Stoudt, CEO and co-founder of RevelCoach, discusses preventing burnout and maintaining work-life balance. Jim "Pouli" Pouliopoulus, a force manag…

1
Discovery and Aligning to Your Buyer with Doug May 8:43

2M ago8:43

8:43

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan sit down with Doug May, Senior Vice President of Productivity at Harness, to explore the art of digging deep in discovery and aligning with your buyers. Doug shares invaluable insights from his extensive career, highlighting the importance of thorough pre-meeting …

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Selling to the Government with Tom Smerczynski 1:11:03

2M ago1:11:03

1:11:03

If you’re looking to improve your company’s ability to sell into the government, this Revenue Builder’s episode is for you. Our guest, Tom Smerczynski has decades of experience in winning government contracts. He’s held numerous senior executive roles, generating billions of dollars in deal flow and corporate value. His expertise lies in developing…

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The Rise of Fractional Tech Leadership: Perspectives from Industry Experts | The Pair Program Ep46 1:07:14

2M ago1:07:14

1:07:14

The Rise of Fractional Tech Leadership: Perspectives from Industry Experts | The Pair Program Ep46 In this insightful episode, we dive into the evolving landscape of fractional tech leadership with two seasoned experts, Dan Maccarone and Matt Walnock. As co-founder of Charming Robot, Dan brings a wealth of experience as a fractional Chief Product O…

1
Pain and Gain: Aligning Technical Sales 7:31

2M ago7:31

7:31

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan are joined by John Care from Mastering Technical Sales to discuss the crucial role of Sales Engineers (SEs) in the sales process. They explore the dynamics between SEs and Account Executives (AEs), the importance of thorough discovery, and how SEs can leverage bot…

1
Rethinking Success and Finding Purpose with Doug Holladay 1:05:44

2M ago1:05:44

1:05:44

Special guest Doug Holladay, author of 'Rethinking Success,' returns to the podcast to discuss the illusions of success and the importance of purpose and meaning in life, particularly for leaders. The discussion covers Doug's career, his work with PathNorth, and how leaders can find balance and fulfillment. They explore key themes from Doug's book,…

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Frontiers: Exploring the World of Data | The Glaciers of Gaming | Beyond The Program 46:20

2M ago46:20

46:20

Insert description hereBy hatch I.T.

1
Key Factors that Help a Company Scale 7:04

2M ago7:04

7:04

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan dive into a compelling conversation with Neeraj Agrawal, General Partner at Battery Ventures. With nearly 25 years of experience and a track record of backing high-profile B2B software companies, Neeraj shares his insights on what separates successful startups fro…

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Behind the Deal: Engaging the Economic Buyer Part II 1:19:11

3M ago1:19:11

1:19:11

Carl Froggett and Joe Lynch are back for the second part of their conversation on engaging the Economic Buyer. Before they were colleagues at Deep Instinct, Joe sold to Carl when he was a CIO at Citi. Carl shares his extensive experience as an economic buyer in tech deals. The conversation is a valuable one for sellers who are trying to engage the …

1
Valor in the Workforce: Unlocking Veteran Talent with Headlamp | The Pair Program Ep45 57:39

3M ago57:39

57:39

Valor in the Workforce: Unlocking Veteran Talent with Headlamp | The Pair Program Ep45 Join us for an inspiring episode as we shine a spotlight on the crucial role of veterans in the workforce and the innovative solutions driving their successful transition into civilian life. Our guests, Steve Chang, founder of Headlamp, and Jeremy Hitchcock, co-f…

1
Driving Consistency as You Scale with Joe Young 8:28

3M ago8:28

8:28

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan dive into a discussion with Joe Young, the Vice President of Worldwide Commercial Sales at Zscaler. They explore the challenges of maintaining consistency in the sales process across different teams and segments. Joe shares insights into how they align the inside …

1
REPLAY: The Navy SEAL Approach to Leadership 30:09

3M ago30:09

30:09

This episode of the Revenue Builders Podcast, hosted by John McMahon and John Kaplan, is a special replay focusing on leadership and resilience insights from Navy SEAL veterans Mike Hayes and Brent Gleason. Hayes, a former commanding officer of SEAL Team 2 and current SVP and COO of VMware, discusses his book "Never Enough" and the importance of co…

1
CTO Wisdom with Mike Grushin | Beyond the Program 46:36

3M ago46:36

46:36

CTO Wisdom with Mike Grushin | Beyond the Program Welcome to CTO Wisdom. In this series, we interview technical leaders who have stepped into executive positions. Today’s guest host, Eric Brooke, speaks with Mike Grushin, Co-founder and CTO at Next League. About today’s guest: Formerly a founding partner of OMNIGON and Chief Product Officer at Infr…

1
The Right Hire for Customer Success with Dan Barrett 10:58

3M ago10:58

10:58

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan are joined by Dan Barrett, Executive Vice President of Customers at MongoDB. Dan shares his journey of evolving MongoDB’s customer success strategy from a reactive to a proactive approach. He discusses the importance of hiring the right profiles, implementing disc…

1
Why I Shutdown My Startup 1:01:47

3M ago1:01:47

1:01:47

Guilherme Stetelle Martins is an engineer turned software sales professional. He’s been in Software Sales his entire career from BDR to Enterprise AE. He’s also had a lot of failures that have taught him a lot about life and business, including his company he founded and shut down in early 2024. He also writes frequently about business, life and hi…

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Overcoming the Valley of Death: Startup Solutions in Government Tech | The Pair Program Ep44 1:11:09

3M ago1:11:09

1:11:09

Overcoming the Valley of Death: Startup Solutions in Government Tech | The Pair Program Ep44 Join us for an insightful exploration into the intricate landscape of government technology modernization, as we delve into the daunting valley of death faced by startups in the defense sector. Our guests, Warren Katz and Col Aneel Alvares, bring unparallel…

1
Cold Calling and Objections with Leslie Venetz 8:04

3M ago8:04

8:04

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan engage in a dynamic conversation with Leslie Venetz, an expert in outbound sales strategies. Leslie delves into the art of cold calling and objection handling, drawing from her extensive experience. She shares invaluable insights into common objections, the psycho…

1
Moving Into Sales Leadership Roles 22:21

3M ago22:21

22:21

Today we bring you three segments that cover sales leadership transitions. We discuss making the jump from rep to first line manager with Tammy Sexton the Chief Revenue Officer at Skyflow, the jump to second line manager with Carl Cross - CRO at Alkami and then walking in as a new CRO with Terry Trip CRO at Tines. Tune in and learn more about this …

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CTO Wisdom with Alexis Smirnov | Beyond the Program 57:33

3M ago57:33

57:33

CTO Wisdom with Alexis Smirnov | Beyond the Program Welcome to CTO Wisdom. In this series, we interview technical leaders who have stepped into executive positions. Today’s guest host, Eric Brooke, speaks with Alexis Smirnov. Alexis is the CTO of Dialogue, Canada's premier virtual healthcare and wellness platform, providing affordable, on-demand ac…

1
When You Should Focus on PLG with Alex Bilmes 13:42

3M ago13:42

13:42

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan dive into when to focus on product-led growth. John McMahon and John Kaplan discuss product-led growth (PLG) with Alex Bilmes, the founder and CEO of Endgame. They explore the types of products that are well-suited for PLG and those that may not be a good fit. Ale…

1
Scars of Knowledge from a Serial Entrepreneur 1:04:51

3M ago1:04:51

1:04:51

In this episode, John McMahon and John Kaplan feature guest Sean Burke, a seven-time CXO. From 1990 to 1994, Sean was a salesperson and loved every minute of it (he broke records, built amazing client relationships, and put hundreds of thousands of miles on his Honda Accord). From 1994 to 2018, Sean co-founded and helped grow nine early-stage compa…

1
In the transformative era of AI, how are companies adapting to change and managing risks? 24:23

4M ago24:23

24:23

The fast-evolving landscape of Artificial Intelligence has presented a range of challenges and opportunities for companies striving to remain competitive while navigating potential risks associated with significant technological advancements. In this episode, ESG Unlocked host Pamela Mutumwa welcomes Ryan McManus, a seasoned business leader, invest…

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Frontline Innovators: Transforming Defense Technology with AFWERX and Second Front Systems | The Pair Program Ep43 54:48

4M ago54:48

54:48

Frontline Innovators: Transforming Defense Technology with AFWERX and Second Front Systems | The Pair Program Ep43 In this enlightening episode, we explore the groundbreaking work of Second Front Systems and AFWERX – both organizations that are driving technological advancements for our nation's warfighters. Join our guests, Donald 'Chee' Gansberg …

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Behind The Scenes In Workforce Management Podcasts

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