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Roadmap Rants & WFM Realities - Bryan Hamann
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Join us for another exciting episode of WFM Unfiltered as we sit down with Bryan Hamann, a seasoned Workforce Management expert with over a decade of experience in optimizing resources and capacity planning. Bryan has worked with notable companies such as Charter Spectrum and Figure Lending, and he brings a wealth of knowledge and a no-nonsense approach to the table.
In this episode, we dive deep into the realities of vendor roadmaps in the WFM space. Bryan shares his candid experiences and frustrations with the promises made by vendors and the often lackluster follow-through on those promises. You'll hear firsthand accounts of what it’s like to navigate the world of WFM tools, from initial selection to long-term use.
Bryan doesn’t hold back as he discusses the importance of transparency and communication from vendors, and how the lack of these can severely impact the efficiency and satisfaction of WFM professionals. We also touch on the emerging focus on AI in WFM and why Bryan believes vendors should focus on fixing existing issues before chasing the next big thing.
Whether you're a WFM professional, a business leader, or just curious about the inner workings of workforce management, this episode is packed with valuable insights and practical advice. Don’t miss this chance to learn from Bryan’s extensive experience and his passionate take on improving the WFM industry.
Subscribe to our channel at https://www.youtube.com/@wfmunfiltered?sub_confirmation=1 and join us on July 16th, 2024, at 3 PM UK time to catch the full episode with Bryan Hamann.
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- Podcast email: WFMUnfiltered@gmail.com
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- YouTube Channel: https://www.youtube.com/@WFMUnfiltered?sub_confirmation=1
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