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Hey there! I’m Irina, and welcome to WFM Unfiltered! This is the podcast where we spill the beans on everything happening behind the scenes in workforce management. If you’ve ever felt like no one’s listening to your thoughts and frustrations about WFM, this is your new favorite spot. Every week, I’ll chat with awesome guests who know a thing or two about managing workforces. We’ll laugh, we might rant, and yes, there could be some cursing (just a bit!). We're going to talk about the latest ...
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Part 2 - Mental Health in Contact Centers, WFM teams and more with Craig Fearn
27:21
27:21
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27:21
Send us a Text Message. In this episode of WFM Unfiltered, we're diving into the second part of our insightful conversation with Craig Fearn, the Wellbeing Ambassador for the Institute of Directors in the UK. With over 22 years of experience in mental wellbeing, Craig brings a wealth of knowledge on how to foster a healthier workplace environment. …
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Mental Health in Contact Centers, WFM teams and more with Craig Fearn
26:52
26:52
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26:52
Send us a Text Message. 🚀 The latest episode of WFM Unfiltered is live, featuring the amazing Craig Fearn! Craig and I delve into the mental health challenges in contact centers and WFM teams. We discuss strategies to combat burnout, the importance of supportive work environments, and why mental health needs to be a priority in the workplace. Don't…
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Send us a Text Message. In this episode of WFM Unfiltered, Irina chats with Greg McConney, the Vice President of Workforce Planning, Analytics, and Business Intelligence at XtendOps. Greg brings his extensive experience from his previous role at Verizon to delve into the intricate world of workforce management metrics. The focus of their discussion…
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Pay Your Real Time Analysts! | Sarah Thompson
26:17
26:17
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26:17
Send us a Text Message. In this episode of WFM Unfiltered, Irina Mateeva sits down with the dynamic Sarah Thompson, Senior Planning and Insight Lead at Skipton Building Society, to delve into the often-overlooked role of real-time analysts in workforce management. Sarah, known for her authentic and vibrant presence on LinkedIn, brings a fresh persp…
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Roadmap Rants & WFM Realities - Bryan Hamann
24:44
24:44
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24:44
Send us a Text Message. Join us for another exciting episode of WFM Unfiltered as we sit down with Bryan Hamann, a seasoned Workforce Management expert with over a decade of experience in optimizing resources and capacity planning. Bryan has worked with notable companies such as Charter Spectrum and Figure Lending, and he brings a wealth of knowled…
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Metrics Mayhem: Adherence vs. Conformance - Frank Berlanga
28:49
28:49
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28:49
Send us a Text Message. Join us for our outrageous pilot episode of WFM Unfiltered, as we sit down with Frank Berlanga, a seasoned expert in workforce management. With nearly a decade of experience in the field, Frank brings a wealth of knowledge and a touch of humour to our discussion. From his beginnings as an intraday analyst to his current role…
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Send us a Text Message. Welcome to WFM Unfiltered! This is the podcast where we spill the beans on everything happening behind the scenes in workforce management. If you’ve ever felt like no one’s listening to your thoughts and frustrations about WFM, this is your new favorite spot. Every week, I’ll chat with awesome guests who know a thing or two …
…
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