show episodes
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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Blake and Jacob Morgan met at a conference ten years ago and it was love at first sight. One month later Blake packed a suitcase and moved to SF to be with Jacob. They've been inseparable ever since but it wasn't always easy. They have weathered many disappointments and wins together whether that was short-term jobs, layoffs, failed businesses, rejections and everything in-between. They've taken their critical lessons learned and turned them into a new co-hosted podcast teaching you to Be Yo ...
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Successful product management isn’t just about training the product managers who work side by side with developers everyday to build better products. It’s about taking a step back, approaching the systems within organizations as a whole, and leveling up product leadership to improve these systems. This is the Product Thinking Podcast, where Melissa Perri will connect with industry leading experts in the product management space, AND answer your most pressing questions about everything produc ...
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In today's business environment, experience is everything. It’s the number-one way to differentiate yourself from your competitors and create customers for life. But, the inverse is also true. Everything is experience. Every interaction — even the small ones — can determine whether or not customers come back and what they tell their friends. The Creating Superfans podcast is a fun, entertaining crash course in turning customer experience into your superpower... no capes required! Each week, ...
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Do you ever wonder why the top brands are winning? It’s because they provide customers with the one thing that most brands aren’t - simplicity. How can you learn from them and create the same experiences on a smaller budget? The SIMPLE brand podcast will help.Join Matt Lyles, and his guests, as they share tactics, tips and strategies to help your business brand out from the crowd. You’ll learn how to create simple experiences for your customers and your team members through marketing, brandi ...
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Fortress of Comic News

Fortress Comics Network

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Every week Mike and Chris discuss all the news in the comic book world, as well as rumors. Also the 2 guys talk to comic book creators from around the world about their projects. They talk to everyone from Marvel Editors to people trying to fund their first Kickstarter campaign.
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Beyond the Brown & Gold will deliver a dose of nostalgia and alma mater pride by highlighting the lives and memories of Glassboro State College and Rowan University alumni. Join hosts Rob Lightfoot ’00, M’01 and Jessica Kanady ’08, M’15 as they sit down with graduates spanning the decades and learn more about their unique college experiences, career paths, life lessons and more!
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Tales From The Bridge

BriteBlur Productions

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Tales From the Bridge is a podcast that discusses all things science fiction. Join Tristan, Kevin, James, and Sam as they chat with your favourite science fiction authors and filmmakers. We cover the best in sci-fi, from books and graphic novels - to television and film. We also geek out on cutting-edge concepts in our news segment, Science Fiction-Science Fact. Subscribe, follow, like, and leave a review. We'd love to hear from you!
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JoinTomatometer-approved, veteran film critic debbie lynn elias and a line-up of talented and informed guests as she goes BEHIND THE LENS and below the line with movie reviews and interviews with an in-depth look at the filmmaking process from producing to performance to production design, directing, cinematography, costuming, scoring, editing, scripting, casting and more.
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Coexistence

Coex Studios

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Earth’s shattered future. Humanity’s natural resources have been exhausted. When our planet is devastated by an atomic cataclysm, a new life emerges for a cross-section of humanity within the walls of a towering megastructure known as Tier City. A self-appointed governing body of world-leaders, called The Universal Council, control this New Earth. Tier City residents are force-fed Network propaganda by an influencer known only as The Preacher. Rachel is a young drone delivery pilot with ambi ...
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The Primal Kitchen Podcast

Mark Sisson & Morgan Zanotti

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Tune in to a new kind of talk! The Primal Blueprint Podcast is relaunching as the Primal Kitchen Podcast, hosted by founders Mark Sisson and Morgan Zanotti. Every week, they're sitting down with the biggest names in the health, wellness, and personal growth space. Listen in on Spotify, Apple, and on PrimalKitchen.com.
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The weekly podcast dedicated to fans of American muscle cars! Join us each week to discuss muscle cars news and trends, get your questions answered, and share YOUR personal story! Hosted by Rob Kibbe of The MuscleCar Place: http://www.themusclecarplace.com
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Dive into the unfiltered stories of today's top business trailblazers with the Forbes Books Podcast. Join Joe Pardavila as he sits down with pioneering entrepreneurs and CEOs to unpack their greatest challenges on the journey to success. Hear raw accounts filled with hard-learned lessons as guests open up about their most difficult setbacks and strategic pivots. From scrappy startups exploding in growth to established corporations reinventing themselves, you’ll discover the defining moments ...
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Welcome! This show is all about bringing new and exciting perspectives to the College lifestyle. The goals of the show is to show off the many different ways to be successful while in College. On this show we talk about stories and advice from different people from various backgrounds from athletics to government and academia and everything in between. Hope you enjoy!
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And The Writer Is...with Ross Golan

Big Deal Music // Mega House Music

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Every week, we sit down with an acclaimed and venerable songwriter to intimately discuss what happens behind closed doors in the music industry. There are millions of singers, thousands of artists, and only 40 top songs per genre at a time... this podcast is about the people who make them. Produced by Joe London & Ross Golan in association with Big Deal Music & Mega House Music. And The Writer Is... ™ Hosted on Acast. See acast.com/privacy for more information.
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show series
 
In this episode of the Product Thinking Podcast, host Melissa Perri sits down with Blake Morgan, a seasoned expert in customer experience, best-selling author, and someone with a career spanning major companies like Coca-Cola and AT&T. Blake dives deep into the evolution of customer experience, sharing insights from her 18-year journey in the field…
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In this episode of the Creating Superfans podcast, I’m joined by the woman that Meta has called “the queen of CX”, and I am lucky enough to get to call a friend, Blake Morgan. Blake is a CX futurist and author of three amazing books on customer experience, including her newest, The 8 Laws of Customer-Focused Leadership. Blake and I are very aligned…
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Identifying the right members to join your team is a critical part of building a SUPER brand. Whether it’s because of a desire to fill open positions quickly or just a lack of due diligence in the hiring process, too many brands take an attitude of “anyone can do this!” and hire the first person to apply. Some people aren’t wired for customer servi…
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You may have already listened to our episode where we talk about The First Fifteen Lives of Harry August. We liked the book so much… we wanted to see if we could have a chat with the author. Sure enough, Claire North (aka Catherine Webb), was kind enough to join us on the bridge, and we really had a great time. We hope you enjoy this conversation a…
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In this episode, Joe sits down with culture transformation expert Jade Green to discuss building human-centric business cultures. Jade shares her unconventional entrepreneurial journey and emphasizes the critical importance of creating environments where people thrive. She challenges leaders to take responsibility, do the hard work upfront, and emb…
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In this episode of Fortress Comic News, hosts Chris Rundt and Mike Ricker discuss various topics including an interview with Justin Koch about his Kickstarter campaign, updates on The Walking Dead franchise, casting news for the Green Lantern series, and the latest developments in the Marvel Cinematic Universe. They also touch on reality TV shows, …
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In this episode, meet ecologist Mark Easter and host of the podcast Exvangelical Blake Chastain. Hear Mark Easter reflect on his favorite chapter to narrate, learn what Blake Chastain is most excited for listeners to hear, and learn what surprised them both most about recording their audiobooks.The Blue Plate by Mark Easterhttps://www.penguinrandom…
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This week on The Modern Customer Podcast, Cosimo Spera, founder and CEO of Minerva CQ, shares how AI is transforming the way contact centers operate by empowering agents with real-time information and reducing call times for smoother customer interactions. We explore the future of AI in customer experience, discussing how Minerva CQ’s AI copilot he…
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John Rondi ’89 & Johnny Rondi ’18 are a father-son duo that built a very unique brand called Johnny Drinks. They've shared their love of cocktails and food all over the world and they explain how Johnny Drinks came to be on a new episode of Beyond the Brown & Gold. The pair recounts their personal paths to creating a brand that has become a social …
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In celebration of International Podcast Day (September 30th), we’re revisiting some of our (many!) favorite interviews from Season 9 of This Is the Author. We’ve found the humor in the difficult with Spencer Henry, Madison Reyes, and KB Brookins, we’ve enthused over children’s books with Chanel Miller and George Takei, and we’ve thought a little de…
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On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand. An effective rebranding strategy can serve to reposition a company, product or service to better align with customer expectations. But it’s not a given; to retain existing customers and attra…
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In this special episode the guys chat with returning guest Blake McCarthy. Blake is back to talk about the latest, and final, issue of his series Territory. You can find Territory and the Kickstarter campaign using the links below! https://www.kickstarter.com/projects/bmccomics/territory-issues-1-5-complete-post-apocalyptic-kaiju-epic https://globa…
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I often say that, if people leave most of their interactions with you feeling better than they felt before the interaction started, you’ll build a reputation as someone people want to be around, or somebody they want to do business with. Your customers, your colleagues, your vendors, and even your acquaintances will want to spend more time with you…
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In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson. Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200. And Sean is the author of the award-winning book - 4ROCKS: Reduce …
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In this week’s episode the guys talk about the series premiers of the Penguin & Agatha All Along, lot of new comic series from the Big 2, and more! Also this week the guys are joined by Dr. Andrea Lorenzo Molinari to talk about the latest volume of The Shepard from Scout Comics. Currently Andrea is looking to fund the fourth volume on Kickstarter. …
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We're diving into the darkness today and getting the jump on some Halloween horror thanks to three terrific filmmakers and some scary films. Kicking things off are writer/director/DP CHRIS CARTER and writer/director/actor JESSICA MORGAN talking about their new film, NIGHT OF THE HARVEST. Then, writer/director RJ DANIEL HANNA joins us at the midpoin…
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In this episode of the Product Thinking Podcast, host Melissa Perri welcomes Shruti Patel, Executive Vice President and CPO Business Banking at U.S. Bank, to share her expertise on navigating the complexities of product development within large financial institutions. Discover how Shruti's approach to product leadership is driving transformation in…
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In this episode, meet speaker and host of the In-Joy Life podcast Mattie Jackson, well-being educator and self-healing guide Nakeia Homer, and comedian, actress, and producer Leanne Morgan. Hear Mattie Jackson on writing a faith-based resource for navigating grief, Nakeia Homer on the healing power of emotions in the recording booth, and Leanne Mor…
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This week on The Modern Customer Podcast, John Finch, Global VP of Product Marketing for Customer Experience at RingCentral, shares insider knowledge on how AI is reshaping the future of contact centers, tackling the toughest challenges in customer experience today. We dive into the complexities of bringing AI products to market, the importance of …
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In this episode of Haunted History Chronicles, we delve into the eerie intersection of the supernatural and the law with criminal barrister Naomi Ryan. From the infamous Cock Lane Ghost to the chilling murder of Zona Shue, we'll explore how the supernatural has influenced legal cases throughout history, even as recently as 1994 with the trial of St…
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This special bonus episode on The Muscle Car Place is brought to you live from the Holley Moparty 2024 produced by FM3 event services at the Beech Bend raceway in Bowling Green Kentucky! All of your favorite show hosts and co-hosts loaded up and drove out to the birthplace of new Corvettes and the global headquarters of Holley Performance Products …
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In this episode Chris sits down with Owen and Morgan Rosenblum to talk all things Dark Rose Studios. The two brothers have been working hard, along with other collaborators, to bring their ideas to life across comics, TV, video games, and novels. Currently their comic series Ramgod is being published by Massive Comics and can be found at your local…
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What’s the number one thing customers want from a business? More often than not, it’s convenience. If you want to make money, make things easy. In this episode of the Creating Superfans podcast, I’m joined by David Avrin, author of Ridiculously Easy to Do Business With, to explore how simplifying the customer experience can be your biggest competit…
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In this episode we discuss our book of the month, Recursion by best selling author, Blake Crouch. We also get into some science news, and share the other books and media that we’ve been enjoying. We have a special guest as well, so be sure to forgive us for that. Finally, as always, we have our next book of the month, which also includes a bonus gr…
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In this week’s episode the guys talk about sadly too many passings, Timesliders one-shot ending Marvel’s publishing year, and more! Don’t Forget the guys also talk about the comics they are reading from last week, and all the news fit for print! Comics we discuss in this episode: Time Waits #1Star Wars #50Ultimate Black Panther #8Space Ghost #5Gatc…
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Vijay Pitchumani is the esteemed guest of Melissa Perri on this episode of the Product Thinking podcast. Vijay, a renowned expert in product strategy, and Director of Product at Okta, shares his insights on the essential role of product managers in platform teams and the unique challenges they face. Across the pair’s discussion, Vijay and Melissa d…
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In this episode, meet author Abi Maxwell, investigative journalist Emily Witt, and “America’s favorite government teacher” Sharon McMahon. Press play to discover which of these authors describes recording her audiobook as a “magic spell,” who wished they brought candy into the studio, and whose Minnesota accent “got in the way” of pronouncing some …
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Interesting conversations and filmmaker insights on this episode of BEHIND THE LENS as director ALYSSA RALLO BENNETT joins us going in-depth about her new film THE ARRIVAL, and you’ll hear my exclusive interview with producer-turned-director BOB SALERNO discussing his feature directorial debut HERE AFTER. First up is my exclusive interview with lon…
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This week on The Modern Customer podcast, Linda Jojo, EVP, Chief Customer Officer at United Airlines, reveals how the airline is transforming customer experiences by harnessing the power of AI, mobile apps, and real-time communication—while maintaining a strong focus on customer service. Learn how innovative tools like Agent on Demand and Connectio…
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Step into the smoke-filled air of ancient graveyards and anatomy theatres as we explore one of history’s most elusive and controversial questions: the soul. What was it? Where did it reside in the human body? And how did it leave us at the moment of death? Join us as we dive deep into the fierce debates, bizarre rituals, and haunting beliefs surrou…
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It’s been TEN years since I filmed my episode of Shark Tank! In this episode of the Creating Superfans podcast, I’m taking you on a trip down memory lane, sharing what it was like to audition for, prepare for, and film the show. I also talk about what *really* happened after our pitch, and how the airing of this episode eventually changed my career…
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In this week’s episode of the SIMPLE brand podcast, I talk with Aidan McCullen. Aidan is a change consultant and executive coach who helps organizational teams improve how they engage and innovate. He’s the host of The Innovation Show podcast. And Aidan’s the bestselling author of Undisruptable: A Mindset of Permanent Reinvention for Individuals, O…
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In this week’s episode the guys talk about Beetlejuice Beetlejuice, new Mad Cave Studios comic Synap, and more. Also this week the guys are joined by Brandon Starocci to discuss his comic series Avalon. Currently Brandon is on Kickstarter to fund the 6th issue of the series, which is also the finale of the first story arc. You can find Avalon, and …
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Melissa Perri welcomed Tamar Yehoshua, President of Product and Technology at Glean, to the Product Thinking podcast for an in-depth conversation about the rapidly evolving landscape of AI and enterprise productivity. Tamar, with her extensive background in AI and search technologies, dives into Glean’s journey of integrating cutting-edge retrieval…
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Fresh off a flight from Key West, Florida, Daniel Jones '05 joins the program to talk about his rocky road from Rowan University to working for Xbox. Besides his work in the world of artificial intelligence, Jones has a love for jiu jitsu and mentoring young engineers. Jones shared wisdom regarding technology, being a parent, and much more during a…
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What a fun - and female filmmaker-friendly - week on BEHIND THE LENS thanks to the return of two wonderful filmmakers talking about their latest projects - JENNA ST. JOHN and ANNA ELIZABETH JAMES. First up is my exclusive interview with the fabulously talented screenwriter, JENNA ST. JOHN talking about her latest project, the fun-filled family film…
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In this episode, meet journalist Melissa Petro, activist and founder of the Revolutionary Love Project Valarie Kaur, and founder and creative director of Morbid Anatomy Joanna Ebenstein. Tune in to hear about the specific moments in time that inspired these authors to write their books, what it was like to record their audiobooks, and so much more.…
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This week on The Modern Customer podcast, Christian Mitchell, EVP and Chief Digital and Information Officer at Northwestern Mutual, shares how the company is blending human touch with AI-driven insights to enhance client experiences—balancing more than 165 years of tradition with cutting-edge technology. Discover how leadership, a growth mindset, a…
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In 1979, a group of schoolchildren in Wollaton Park, Nottingham, reported a bizarre encounter with tiny, gnome-like figures. The children claimed to see the gnomes riding small cars, laughing, and playing in the park. Despite sounding like a whimsical fairy tale, the incident has intrigued paranormal enthusiasts and sceptics alike for decades. Was …
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Rick Schmidt – Ask Rick: It is September and time for another riveting Ask Rick segment where I ask him the tough questions! Football season is here and I am looking forward to sports celebrations and a bit of tailgating at the games. This month I Ask Rick what kinds of vehicle would be great […] The post TMCP 586: ASK RICK – Ford Reverses DEI, Pon…
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In this episode of the Forbes Books Podcast, Joe sits down with Dr. Tracee Perryman, author of "Elevating Futures: A Model For Empowering Black Elementary Student Success" and CEO/co-founder of the Center of Hope Family Services. Dr. Perryman shares insights on the current state of education and community development, drawing from her extensive exp…
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In this episode of TFTB Film Club we look at Ridley Scott’s, Blade Runner! It’s not all fun and games though, it’s a dark film and so was our discussion. There is also a controversial opinion on Harrison Ford… We also name our next film of the month and apparently we are still happily stuck in the 80s. Alright, let's make our way over to the bridge…
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In this week’s episode the guys talk about DC All-In trading cards, Enrest coming to comics, and more! Also this week the guys are joined by Daniel Kalban. Daniel is the writer behind comics like Rook & Knight, Knightwrath, American Dreams, and is now looking to fund hislatest series The Crimson Casebook of Sherlock Holmes: The Phantom Masquerade o…
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Melissa Perri sat down with Vrushali Paunikar, Chief Product Officer of Carta, on this episode of the Product Thinking podcast. In this fascinating discussion, Vrushali explores her journey in product management and how Carta has redefined traditional practices in the finance and accounting space. With over a decade of experience, Vrushali shares h…
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This week on The Modern Customer Podcast, Hugh Blane, leadership coach and author of Lead Boldly: How to Coach Others to Greatness, reveals management strategies to unlocking your team’s potential. From mastering mindset to improving customer experience, Hugh shares actionable advice on leading with purpose and navigating the complexities of profes…
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