How important is listening in a restaurant? Lauren and Blake Schar, husband and wife restaurant owners, join us to discuss the importance of listening in the restaurant industry. We discuss the different aspects of listening in a restaurant, including the front of the house, the back of the house, and the customer experience. They also discuss how …

This podcast enters the world of conversation imbalance. Specifically, we discuss the "me monster”, where individuals dominate conversations by constantly talking about themselves and the “one-upper”, the tendency for people to one-up each other. We delve into the balance needed in conversations (and social media) and how creating a good conversati…

What if the act of listening is actually very difficult or nearly impossible? In this episode of I’m Listening, we explore the possibility of not being able to do so. We interview Doug who woke up one day and realized he couldn't hear anything out of his left ear and was diagnosed with tinnitus, vertigo, and hearing loss. We listen to his year-long…

Ahhhh, Spring. In this podcast we discuss the arrival of Spring and the sounds associated with it. We discuss peepers (the frogs), rainstorms, birds, wind, and the sounds of baseball. When you listen to these sounds does it create a rejuvenating effect? We think so and we encourage our listeners to go outside and enjoy it… right now! Sounds by Zaps…

This episode explores the importance of listening in parenting and interacting with children. Listening is definitely much more prevalent than it was before, but do we need to be doing more? We interview certified Positive Discipline Educator Beth Keller, who emphasizes the importance of mutual respect in listening to children. We also discuss the …

We discuss a study from the mid-90s by Arthur and Elaine Aaron, which involved asking and answering 36 questions to foster interpersonal closeness. The questions were used with various groups of people, including college students, individuals from different ethnic backgrounds, and police officers. Originally focused on creating interpersonal closen…

From the moment you enter the airport to the moment you exit, travelers are inundated with noise. This episode brings to light that maybe we should listen just a bit more… we are after all, traveling in a tube at over 500mph. But we don’t listen, at all. And there are billions of dollars spent every year helping us do so. However, there is one plac…

Is poetry meant to be written, read, or listened to? Poetry is everywhere and likely one of the first styles of writing that was read to you. This podcast welcomes guest Ty Phelps, a lifelong educator and writer. He discusses his background in teaching, writing, music, and his passion for poetry. Ty shares how he initially viewed poetry as a way to…

In this podcast we discuss why customers often feel unheard and unsatisfied with customer service. We explore different perspectives and frustrations, including limitations on what customer service representatives can offer and also the importance of listening and being prepared in customer service interactions. Our guest, Angie Wilson, shares her …

This is a podcast called I'm Listening, where the hosts, Brandt Christopherson and Drew Richmond, discuss the importance of listening. They believe that if everyone listened more, the world would be a better place. They share their own experiences and emphasize the value of being a good listener in various aspects of life. They want to explore diff…