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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Time to Hire

Recruitment Process Outsourcing Association (RPOA)

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Welcome to "Time to Hire," a dynamic and insightful podcast created by the Recruitment Process Outsourcing Association (RPOA) specifically for talent acquisition professionals to keep them well-informed about the latest industry trends and best practices. In each episode, RPOA Executive Director, Lamees Abourahma, hosts prodigious talent leaders to share talent market intelligence and innovative recruitment approaches. Tune in to the podcast to help you enhance your hiring processes, strengt ...
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WinBizSolutionsIndia is a business process outsourcing company based out of Bangalore, India. We provide support to global clientele in the areas of call center, photo editing, graphic designing and eBook conversion services.
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Welcome to "CX On Demand" - Inspiro's official podcast, where we discuss and provide executive insights on anything and everything about customer experience (CX) management.
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Discover how GoTeam's outsourcing solutions can help your business scale to new heights. Our experienced team handles essential tasks, allowing you to focus on your core competencies. Say goodbye to overwhelm and hello to growth with GoTeam's tailored outsourcing services. Join us on our podcast and learn how outsourcing can optimize your operations and drive your business success. Contact us today to learn more.
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The Breakthrough Hiring Show: Recruiting and Talent Acquisition Conversations

James Mackey: Recruiting, Talent Acquisition, Hiring, SaaS, Tech, Startups, growth-stage, RPO, James Mackey, Diversity and Inclusion, HR, Human Resources, business, Retention Strategies, Onboarding Process, Recruitment Metrics, Job Boards, Social Media Re

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Welcome to The Breakthrough Hiring Show! We are on a mission to help leaders make hiring a competitive advantage. Join our host, James Mackey, and guests as they discuss various topics, with episodes ranging from high-level thought leadership to the tactical implementation of process and technology. You will learn how to: - Shift your team’s culture to a talent-first organization. - Develop a step-by-step guide to hiring and empowering top talent. - Leverage data, process, and technology to ...
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Military Mindset for Business

Peter Liston, Co-Founder - Trust The Process

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There are many lessons business can learn from the military and your host Pete Liston is going to share exactly what he learnt in the Australian Army that has allowed him to create and build multiple 7 figure businesses. Pete will be joined by guests who have also transitioned from military to entrepreneurship and are keen to share their stories.
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The Rev up

Ben Shipley - Chief Growth Officer at Trust The Process

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A podcast about revenue generation! Your host Ben Shipley, Chief Growth Officer at Trust The Process, will take you through the fundamentals of modern, efficient revenue generation for anyone that needs to have a conversation in order to sell. Ben and his guests will cover; Demand Creation, Demand Capture, Conversion, Customer Success and Expanding your client relationships while having some fun along the way.
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Paysquare

Reetika Paysquare

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Payroll management has come a long way from manually calculating salaries and keeping records to an automated process that is streamlined, efficient and accurate.
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Proglobalbusinesssolutions

Proglobalbusinesssolutions

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PGBS, among the most reputed names in the business process outsourcing industry providing diverse offshore outsourcing solutions for various industries across the globe. For more info: https://www.proglobalbusinesssolutions.com/
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Data Entry Adroits

Data Entry Adroits

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https://www.dataentryadroits.comData Entry Adroits, we are a team of highly experienced data entry experts delivering a complete gamut of business process outsourcing services and solutions, including eCommerce Product Management, eCommerce Product Listing, Amazon Product Listing, eBay Product Listing, Data Entry Services & Management, eCommerce Development Services, Photo Editing Services, SEO Content Writing, Internet Marketing and Dedicated Hiring Solutions.
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This show is designed to keep you up to date on the latest trends happening in data, digital, outsourcing and software. Just 20-30 minutes long, each podcast session provides insight on legal issues relating to technology transactions and touches on relevant and timely topics.
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The Chronicles of Outsourcing - Accounting, Taxation & Payroll by Initor Global UK is focused on case studies of Accounting firms' challenges and solutions. Initor Global UK Services was established in 2006 with the vision of being a platinum global Accounting company. We have a comprehensive range of “Support Accountants” services and Remote Staffing Solution Services which are utilized by reputed EA Firms, ACCA Firms, FCCA Firms and Bookkeeping Firms.
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A podcast about outsourcing where I (Aderson Oliveira) interview outsourcing specialists on various different types of outsourcing services like web development, design, writing and many more. We will help you taking the pain away from outsourcing. We talk about the do's and don'ts when it comes to outsourcing work to 3rd party companies and freelancers as well as best practices. You will leave each episode knowing a bit more about outsourcing and that it doesn't have to be that hard.
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For the last three years, I've run the blog Hack the System - A guide to hacking fame, productivity, travel, languages, exercise and business. Along the way, I've gotten to know some of the brightest minds in the world in the areas of human behaviour change, business, fitness and even into the spiritual realms. I decided to sit down with my friends 1-on-1 and pick their brains and share the insights with the world. You will learn everything from how to start a virtual business on the cheap, ...
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In support of our commitment to sharing global mobility knowledge throughout our industry, we’ve created this interview format series. Each month we will interview industry leaders and thinkers for their insights into trends and challenges that employers and their mobile employees face, as well as nuts and bolts information about how these challenges are getting solved. We think you’ll find these interviews thought provoking and refreshingly candid.Ineo built the foundations of the modern mo ...
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Beyond Writing

Bright Little Light Press

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In the Beyond Writing podcast, indie publisher Bright Little Light Press talks about everything that happens once you finish writing - up to, including, and after, publication. The intent is to demystify publishing, and provide insight into the industry for writers and those curious about the publication process.
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The optiBPO model is unique, in that it sits between traditional outsourcing, and setting up your own offshore business. optiBPO manage your outsourcing risk, by starting small, clearly defining scope, proving the concept, building confidence, and then extending. At each stage, there are reviews and checkpoints to ensure there are no disruptions to your operations.
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Since its inception in 2011, Best Remote Team, an offshore web and mobile app development company, is offering high-quality offshore software and app development services by facilitating businesses with the right and skilled technical brains. You can hire a remote team of dedicated developers with the right skills and attitude for your project. Hire dedicated developers after a thorough screening process and a personal interview to find the best match as per your expectations.
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We speak with startup founders, CEO’s and VP’s from the high tech market. You will learn how to build and scale a sales team. You’ll hear about the growth challenges and tough decisions from others who have had both successes and failures.
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Learn from experts transforming the industry through innovative business and supply chain solutions. We cover key topics, issues and trends across logistics, supply chain management, technology and much more. Supply Chain Partners is a multi-award winning global business and supply chain marketplace and professional community. https://www.supplychainpartners.co Business and Supply Chain Practitioners and Executives build Industry Ecosystems using our valued Expert Members to improve and tran ...
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The Justin Brady Show amplifies the best ideas, companies, entrepreneurs, and people on earth. Justin is an emerging tech PR communications guy that works in SEO, content strategy, PR and comms. When he's not amplifying his clients, he's amplifying ideas, companies, entrepreneurs, and people in the larger community. Past guests include: Howard Schultz, founder of Starbucks; Blake Irving, CEO of GoDaddy; Ancesty.com Founder Paul Allen; Best-Selling authors like Dan Ariely, Dan Pink, Matthew M ...
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I'm Aaron Henriques, a British expat, business investor and entrepreneur who buys simple businesses. I own multiple businesses in the UK and Dubai and am a former police officer. Ready to transform your financial journey and build wealth? You're in the right place! Subscribe for expert Dubai expat tips and join our Opportunity Awaits podcast community. Here, I share my own real-world, no-nonsense, ad-free insights to empower you to seize lucrative opportunities in business and investing. Be ...
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A call center recording system allows companies to attract and retain customers. However, there is an equally, if not more important reason: compliance with existing laws and regulations. It is the company's responsibility to know where each piece of customer information was collected. For these reasons, companies need to make sure they follow the best practices and use the best call recording solution, like VOISO - call center software that lets businesses utilize call workflows and smart d ...
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In her two decades as an entrepreneur, Crank & Boom Ice Cream founder Toa Green has navigated countless highs and lows. Now she wants to guide fellow dreamers and go-getters on their own journeys to success. From creating and scaling her craft ice cream business into a nationally beloved brand, to revealing the shortcuts and potholes she encountered along the way, Toa covers it all, including her most valuable discovery: the joy of supporting yourself on your terms, and leaving your local co ...
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Eyetrepreneur

Perry Brill and Dr. Raymond Brill

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Eye care professionals and wizards of the eye industry discuss business, innovation, tech, marketing, glasses, contact lenses, clinical info, and hot topics to make businesses thrive in the opportunistic market we operate in. Learn new skills and adopt new ideas to implement in your workplace today to stay 5 years ahead of the competition.
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Welcome to the Sugan Rathore Show, hosted by aspiring entrepreneur and writer Sugan Rathore .this is probably world's first Hindi entrepreneurship and personal development podcast. In this podcast,I share the knowledge about entrepreneurship and personal development that I gained in my journey. So don't forget to subscribe and get ready for amazing value!
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Marketing From The Trenches Podcast

Marketing From The Trenches

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Join your host Will Wang every week as he dives into the world of marketing, and reveals what’s working in the real world to generate more lead, sales and customers. He will be sharing strategies, case studies and examples not only from his Digital Marketing Agency (Growth Labz), but will also bring on world class guests who are either top level marketers, or entrepreneurs who have founded fast growing companies. If you’re looking to get more results from your marketing, or if your looking f ...
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The year was 2016 when India saw its first transaction through a QR code. Additionally, the recent innovations are the blockchain and NFT. Transaction technology has visibly changed over the years leading to new IT job roles in BFSI industries. Banking HRs are rolling up their sleeves to recruit and train this new wave of Fintech talent. The next mission is to cut costs, boost efficiency, and provide challenging roles to the workforce. HRs are focussing on these core activities while delegat ...
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Hi ladies!!! I am so fricking amped that you are here. I want you to imagine Date Night with Danny as your go to place when you are wanting a girls night in and wanting to sip on your favorite cocktail with your bestie - ME! If you are looking for exactly that then Date Night With Danny is for you babe. I’m your host Danny - your hype queen, BFF, Pinterest & Blogging Manager that is quite literally obsessed with helping wedding creatives and Pinterest managers scale their businesses, get the ...
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In this episode, we explore the ever-evolving realm of AI regulation and how it's reshaping technology transactions and internal governance worldwide. Join host Julian Dibbell and guests Ana Bruder, Arsen Kourinian, and Oliver Yaros as they discuss what’s happening in the EU, the US, and the UK, respectively, and how companies can navigate complian…
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Join Tom in this insightful podcast episode recorded at the HDI Philly event held at Princeton University. Delve into groundbreaking strategies and cutting-edge technologies, including AI, to revolutionize your service desk operations. Drawing from his leadership at Expivia, where he expanded the team to over 600 professionals, and his innovative w…
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In this episode at Supply Chain Partners TV & Podcast, we are joined by Tim Polson, the General Manager, Solutions at Ligentia Australia. Dr Sharyn Grant, Founder of Supply Chain Partners, and Tim discuss the relationship between supply chain data & value-adding logistics actions. Ligentia Australia is a valued member of Supply Chain Partners: http…
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Outsourcing your sales force offers cost savings, expertise access, scalability, and core competency focus. However, it also poses risks like loss of control, misalignment, dependency, and cultural barriers. Assessing these risks against your business needs can help determine if outsourcing is the right stress-relief solution for sales growth and s…
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Many founders or CEOs dreams of a big, earned media hit in The New York Times or The Wall Street Journal. But are these big wins really the best target for outbound communications? That depends, says Eleanor Hawkins who leads the Axios Communicators newsletter. Hawkins covers communications trends, future uses of AI in marketing communications, and…
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In this episode of Time to Hire, Lamees Abourahama welcomes Trent Cotton, author of the newly released book High-Performance Recruiting. Trent will present the seven traits, environments, and leadership styles of high-performance recruiting teams. Trent's insights, grounded in his real-world experiences as a recruiting leader and his meticulous res…
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Discussing tax insights and requirements for setting up a company in Dubai, addressing two common questions and misconceptions from viewers of the channel in this first Q&A video. 🎥 WATCH THIS NEXT: https://aaronhenriques.com/OAP014YT ✍️ EPISODE PAGE: Dubai Free Zone Business Set Up Process: What You Need To Know | EP 14 https://aaronhenriques.com/…
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In this episode of Time to Hire, Lamees Abourahma is delighted to welcome back to the program two highly acclaimed RPO leaders Mike Foster, Accounts Director, and Justin King Director of Solution Design at Advanced RPO. Mike and Justin will help you understand how a to analyze talent acquisition (TA) programs to create strategic advantages using a …
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Organic business growth requires a holistic approach, involving natural nurturing and strategic initiatives. A business growth consultant can guide organizations on this journey, helping them unlock their full potential. Organic growth is a continuous journey, so stay curious, innovative, and committed to nurturing your business organically.…
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📢 Exciting news for all the sales professionals out there! 🚀 I had the pleasure of speaking with Devang Agrawal from Glyphic AI on the Startup Sales Podcast, and I'm here to share some game-changing insights about the intersection of AI and sales. 🤝 🎯 Key Takeaway 1: AI-powered sales tools are revolutionizing the way we sell. 💡 Devang emphasized th…
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Psy was a psyop created to make South Korea cool. Soap operas were created to sell soap. And the Grand Ole Opry, the longest running radio show in history, was a marketing play for insurance. Joah Santos, founder of Warhol is a tribalism nerd who consulted for Unilever, ABInBev, Airbnb and others. He tells me underlying structure of how information…
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In this episode, we revisit the ever-shifting landscape of Generative Artificial Intelligence (GenAI), a topic which has continued to captivate the tech world since our discussion a year ago. With GenAI at the forefront of the conversation, we delve back into the complexities surrounding its use, with a special focus on the contractual and legal ch…
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Join host James Mackey in an insightful conversation with Anton Boner, Co-Founder of Screenloop, as they discuss the creation of a groundbreaking ATS platform. From AI-powered recruitment to optimizing processes for hyper-growth companies, discover the keys to enhancing candidate experience, improving hiring metrics, and tackling biases in job desc…
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In this episode at Supply Chain Partners TV & Podcast, we are joined by Caitlin Budge, the Founder and CEO of Clarified Solutions. Dr Sharyn Grant, Founder of Supply Chain Partners, and Caitlin discuss Scaling Your Business with High Return Grants and Tenders. ABOUT CLARIFIED SOLUTIONS: Clarified Solutions propel Australian businesses to the next s…
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In 2023, the global RPO market size declined by 7 to 9 percent. Despite this downturn, the future of RPO is bright. According to Everest Group, the compounded average growth rate for RPO is projected to climb to 15 percent by 2027, forecasting the global RPO market to reach about $10 billion. In this episode of the Time to Hire podcast, guest speak…
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Dive into the transformative journey of OttoQa, where we've uncovered the profound impact of prompts in elevating customer experience (CX) quality assurance (QA) processes. This podcast (taken from a Linkedin Live Event) brings the insights and methodologies from our extensive experience directly to you, focusing on the art and science of crafting …
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🎙️NEW PODCAST EPISODE OUT NOW!🎧 🎉 Excited to share my conversation with Mohamed Alkaduhimi, CEO of WiseMinds, on the latest episode of the Startup Sales Podcast! 🚀 🔑 Key Takeaways from "mohamed@thewiseminds.nl": 1️⃣ The importance of finding a better solution and being more efficient in challenging the marketplace, just like Elon Musk does. 2️⃣ Sta…
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Hello Friends, I want to thank you so much for coming on this journey with me. We explored the greatest and most challenging parts of entrepreneurship together and I hope you have felt the deep love and support that I have felt in making this for you. I am making the difficult decision to pause the podcast indefinitely as I focus more of my energy …
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This podcast is based on the presentation I delivered in Miami at the "CX Under the Sun Event" to more than 100 CX professionals who are just beginning their journey with CX AI transformation. During the presentation, I share my views on what is considered "real" regarding AI in the current market, what to be cautious about, and how to initiate AI …
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In this episode at Supply Chain Partners TV & Podcast, we are joined by Ben Carman, the Co-Founder of Fulfillmate. Dr Sharyn Grant, Founder of Supply Chain Partners, and Ben discuss Designing Efficient Distribution Networks When Exporting From Australia To The USA with Fulfillmate. ABOUT FULFILLMATE: Fulfillmate is a 3PL and Distribution business t…
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In 2023, the RPOA partnered with Lighthouse Research and Advisory for the second year on the RPO Value and Insights Study, which provides data-driven insights into RPO buyers' current value and buying considerations. The 37-page research report is available to download for FREE from the RPOA website; click the link in the show notes. In this episod…
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It’s time for my first ever Client Spotlight episode all about my girl Alyssa with Alyssa Michele Photo!!! Go check her out at alyssamichelephoto.net or on instagram at @alyssamichelephoto !! She is AMAZING and INCREDIBLE and ALL THE ABOVE!!! We have been working together for a year and a half at the end of February 2024 and she just resigned for a…
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Join us as host James Mackey and his guest Shathiya Rengalwar, People Leader, unpack the intricacies of tech hiring, discussing the surge in layoffs and the subsequent challenges for hiring teams. Explore talent acquisition strategies, emphasizing the pivotal role of networking and relationship investments. The episode also sheds light on building …
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Outsourcing offers additional opportunities for businesses to focus on their main concerns and improve their web-based sales processes. As more sales move online, sales departments face pressure to adjust technology and processes, while also acquiring new talent. This challenge makes outsourcing some or all sales functions seem valid for some organ…
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In this episode of Time to Hire, senior marketing leaders and recruitment industry experts Christine VanTimmeren and Ann Warren from ClearEdge Marketing join host Lamees Abourahma to explain how PR can accelerate and amplify marketing and recruiting efforts for recruiting providers and their clients. With their insights from the recruitment industr…
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As we step into 2024, the realms of Customer Experience (CX), Artificial Intelligence (AI), and contact centers are poised at the brink of transformative change. Let's explore the exciting, realistic predictions that are shaping the future of these industries. These are part prediction and part wish list for what I would like 2024 to become. If you…
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One of the best things you can do for your business is to create your home on the internet — your website. With social media platforms coming and going based on trends and demographics, having your own website is a piece of the internet landscape that you specifically own. It’s a special way to connect with your customers and build trust and repert…
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OH MY GOSH - IS THIS REAL LIFE??? I am officially in the process of buying a home and I can’t even believe it. I never thought in a million years that this would be something that I would ACTUALLY be able to accomplish. But yet, here I am. Even with all the odds stacked against me - I have persevered! During this process I have learned quite a bit …
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In this episode of Time to Hire, acclaimed RPO leader Zach Coffey at Hueman joins host Lamees Abourahma to take you through the critical elements of creating a candidate persona based on the skills and personality attributes of those who succeed in a specific role Intro What is a Candidate Persona? [5:06} Why are Candidate Personas Important [5:43]…
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Join our Technology & IP Transactions lawyers as they dive into the trends shaping 2024. In this episode, we explore the future of technology services, spotlight trends driving tech startups, and dissect deals tied to customer-facing digital platforms and cloud services. Additionally, we navigate the evolving regulations affecting tech transactions…
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Can you freaking believe it? I am a Wedding Planner & I feel so blessed!! Yes - I do it all. How? Still not sure sometimes lol! But, I am obsessed with every single moment! In this episode, we will be talking about how & why I turned into a Napa & Sonoma Based Wedding Planner. You probably wouldn’t guess how this even happened… but honestly all the…
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Join host James Mackey and his guest Cassandra Mingus, Director of Talent Acquisition at Signifyd, as she shares her career journey from recruiter to tech leader in a late-stage company. In conversation with James Mackey, they explore lessons learned, the evolution of talent acquisition, and hiring strategies for success. Discover the importance of…
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You've arrived at a point where you're considering expanding your business reach. Wholesale might be the perfect next step to grow your brand and products. The magical moment of seeing your products out in the wild next to other brands you admire is such a major moment in any business and requires a lot of determination and planning. In this episod…
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This is going to be an episode that will open up your eyes to the reality of what it looks like to outsource your Pinterest & Blogging and really help you decide if you are actually ready to outsource it! So, with that being said, I am going over 5 signs that will show you if you are ready or not… You’re not in it for the long haul and you are want…
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landing page https://resources.rpoassociation.org/webinar-economic-uncertainty-and-its-affect-on-hiring Whether you're a seasoned talent acquisition professional or just starting in the field, "Time to Hire" provides an invaluable platform to expand your knowledge, learn from industry leaders, and stay up-to-date with the rapidly changing world of …
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Cheers to finally being in 2024 and in a new year to reach some huge milestones, goals and everything in between. YIPPEEE!! To say I am blessed for how 2023 turned out is a drastic understatement. And, I hope ya’ll feel the same way too! But also… did anyone else kinda feel like 2023 was the hardest and most amazing year all at once?! Cause, same l…
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Companies seeking to outsource—or re-source—business functions are strongly incentivized to act quickly, in order to realize savings and other benefits. However, maximizing those benefits requires effective planning and clever negotiating with suppliers, and companies that resist the temptation to take shortcuts will set themselves up for success i…
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Join host James Mackey and Avi Singer, CEO & Founder at showd.me, as they discuss high-volume hiring in healthcare and tech, emphasizing systematic processes and the importance of a clear employee value proposition. Avi shares insights on online compliance training and adapting learning platforms for the healthcare industry. The episode concludes w…
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Burnout is real; chronic distress over long periods has detrimental effects on the body and the mind that can leave even the most passionate entrepreneur totally drained. No matter how much you love what you do, if you’re not aware that long hours and single focus will eventually make you hit a wall, it will manifest in other ways—exhaustion, apath…
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Wow, oh wow! Did I underestimate branding in my Pinterest Management business… I still cannot believe that my old business name used to be “Sparkles & More Co”. No wonder I got blocked all the time, hahaha! In this episode, we are going over the importance of branding in your online business and how crucial it is to have your potential clients trus…
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You've arrived at the end of the year. The ups and downs of the business came and went, and you made it! Now it's time to take a moment and reflect on what went well and what didn't go well. So whip out your planner and favorite sticky notes, and get ready to start a process that will help you create a strategic roadmap that builds on past successe…
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Welcome to another real, uncut, unfiltered convo on more fun facts all about me - cause why the heck not! We get deep, have lots of laughs, and are a little vulnerable too. I want you guys to really get to know me and get to know me on more of a personal level! I’m a hell of a lot more than just a Pinterest and Blogging Manager. Tune in to learn mo…
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Join me, Tom Laird, and John Coulter from Five Star Call Centers, as we journey into a conversation on "Advice from a Call Center Geek." 🔍 Key Highlights: 𝟮𝟬𝟮𝟰/𝟮𝟬𝟮𝟱 𝗢𝘂𝘁𝗹𝗼𝗼𝗸: What does the horizon look like for contact centers in the next two years? We're discussing trends, challenges, and opportunities that await! 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 & 𝗥𝗢𝗜: Which technologi…
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Join host James Mackey as he sits down with Daniel Chait, CEO of Greenhouse, and Jamie Hodari, CEO of Industrious. This episode provides a fresh perspective on tech hiring and recruiting strategies. It emphasizes the need for self-awareness, a clear understanding of roles, and positive interpersonal dynamics in building successful teams. Moreover, …
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In the chaotic world of entrepreneurship, finding purpose and peace can be a challenge. If you haven’t already tapped into your own personal belief system to guide your business journey, you may find your internal compass lacking when it comes to making decisions. Are the fires that stoked your business drive cooling as you’re constantly dealing wi…
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I have learned so much from all the crazy things that have happened to me inside of my business this last year. In this episode I go into detail about how having a community saved my business and almost ruined it. Like WTF. I am community oriented and my ultimate goal is to build relationships with my clients and other people in the industry! I hav…
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This podcast episode of "Advice from a Call Center Geek", titled "AI Tools in CX: The Truth about ROI," delves into the practical aspects and return on investment (ROI) of AI technologies in the context of contact centers. It critically examines various AI tools like large language model chatbots, analytics, agent assist, and auto quality assurance…
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The rapidly changing landscape of the tech industry presents a variety of challenges. In the latest episode of The Breakthrough Hiring Show, James Mackey hosted Steven Bartel, Co-founder and CEO of Gem, to discuss these dynamic trends. With a rich background in the tech sector and a keen eye on its future, Steve offered invaluable insights into lay…
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