With a long career in the automotive industry, Don Pelham has seen the business from many different angles. Raised in the variable side, Don is now the owner of Global Dealer Solutions, an all-in-one solution for dealerships looking to take their business to the next level. Global Dealer Solutions has a network of high-performance providers offerin…

The first step to taking on new challenges is believing you can handle them. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. …

The potential of technology to amplify and inspire is something we must never take for granted. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary c…

Whatever struggles you have, we all have them, being honest with yourself is always the first step to overcoming them. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedu…

Working from home was supposed to be easier...right? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.co…

Perfectionism is not the way to improve accuracy or efficiency. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gd…

Is the customer ALWAYS right?! Yes...ish. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/partners?…

What's better than finding a promotional strategy that works AND does the right thing for people who have earned it ....basically nothing! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's g…

How do find new ways to drive yourself to greatness every single day? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://…

Details and experience are important to a job well done but it's more than that. It's a feeling, a vibe. What are the vibes like in YOUR dealership? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industr…

How do you keep surprising your team with rewards when they continue to raise their game? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consult…

What is the single greatest factor in a dealership's success or failure? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http…

Henry Pimentel has been a part of the automotive industry for the better part of 20 years. And, as a Fixed Operations Director, he has amassed a wealth of useful knowledge about how to cultivate a positive and productive work atmosphere and how to exceed the expectations he's given by higher ups. He's sharing that information in this episode! Globa…

How do you get your highest-performing teams to get even better?! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.…

Motivating teams can be done so many ways. In today's world, finding new and innovative methods is tough. Allie Peters, as always, has ideas! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let'…

It's a Throwback...Tuesday(?) short from "Mile One" author, Ed Roberts! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http:…

Building a team of high-efficiency marvels starts with clear standards and Allie Peters makes sure that's done on Day 1. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Sche…

Allie Peters talks about Cavender Auto's approach to communicating vision and goals to their team. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentar…

Hate workplace drama and constant complaining? The solution isn't all that difficult (but is still rarely implemented). Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Sched…

Allie Peters from Cavender Auto is our guest on WTF?! and she's dropping all kinds of knowledge about management and how she's learned to keep a level head in difficult times. As always, we talk about her personal journey as well. Allie was incredibly generous with her knowledge and her story, don't miss this! Global Dealer Solutions has a network …

When the pandemic of 2020 hit, many very smart people made some very incorrect public assumptions about the automotive industry. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow togeth…

Without the proper analytics, it can be hard to tell how well your business is doing. John Ellis elaborates... Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your …

🤔 Agile Auto CEO John Ellis explains how his software evaluates rooftops to verify if the owners understand their place in the market properly. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Le…

John Ellis talks about EVs and shares his thoughts on the adoption rates and how he expects the market to evolve. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule yo…

It's easy to get caught up in job costs and make bad customer service decisions as a result. Ray Hernandez provides an alternate choice that can help inspire continued loyalty. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most ef…

Pay is always an issue in any profession. But Ray Hernandez says it's actually not the biggest issue facing techs today. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Sche…

It's a tale as old as time, variable and fixed operations, though representing one company, can be night and day. Or is that still true? Have we made progress in our cross-departmental collaboration at the dealership? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prior…

Owning your mistakes and learning from them is critical to future success. The more you waste time on excuses, the less your colleagues will respect you. Straight up. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective to…

Ray Hernandez talks about making mistakes and how to stop them from becoming a bigger issue than they need to be. SPOILER: Accountability is a big part of it! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in t…

More often than not, long successful careers are long stories of professional and respectful behavior. Leaving your job with respect is critical to maintaining a clean list of useful contacts. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delive…

We go WAY back to late 2022 for a chat we had with Service and Parts Director, Darryl Terrell, who talked about his "No Excuses" mentality. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's …

We all have that employee we feel we can't afford to lose. But what's the cost of accepting subpar performance? Ray Hernandez discusses the mentality of managing from fear. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effect…

Even with a career spanning decades, Ray Hernandez can't afford to coast on reputation alone. Here he talks about how he got the ball rolling with Sonic Auto Group. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tool…

A lifetime of mentorship and learning. Ray Hernandez of Sonic Automotive is relentless in his desire to help and it's absolutely infectious. A devoted family man and friend, Ray shares his passion for teaching and learning in all aspects of his life. Global Dealer Solutions has a network of high-performance providers offering proven products and se…

Words can be frivolous but they can't be easily forgotten when they are used to wound. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultati…

With the events over the last few years affecting so many people profoundly, there are many who feel separated and alone. David Long talks eloquently about the hurt so many are feeling today. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by deliver…

We've had so many incredible guests in our time doing WTF and one of our best was David O'Brien of Quantum5. Here he talks about how we need to rethink training in automotive. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most eff…

With a Clubhouse room like "Pandemic of Positivity", focusing on community and recognition of good work, why do people still flock to negativity and gossip? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the…

In addition to his work at Hansel Auto Group and Pandemic of Positivity, David Long talks about his other efforts to build community within automotive and how it's helped him succeed. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the …

David Long talks about the inspiration that led him to gather partners and assemble what he proudly calls a "Pandemic of Positivity". Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow t…

Accountability is a word we all use and are familiar with. But few embrace it with the openness of David Long. Listen on for an incredible example. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry…

Socially, so many of us struggle to feel "polite" while also being honest and forthright. David Long talks about the importance of clear and open dialogue without cruelty. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effecti…

The minute we stop making excuses is the moment we attain true freedom. Freedom to grow, freedom to discover our true selves. David Long from Hansel Auto elaborates. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective too…

David Long talks about his own experience with chemical dependency but also makes clear that dependency runs deeper than drugs or alcohol. Many find ways to avoid feeling their feelings and David outlines other ways people do. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed…

How crucial is it for a high-functioning team to have the right players? Bob Gower has a tip (hint: it's really important). Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. S…

Unapologetic positivity combined with unflinching honesty and compassion has carried Hansel Automotive GM David Long to heights he once could never have dreamed of. David was so generous with his energy and time, this is a fascinating episode of travail and triumph! Global Dealer Solutions has a network of high-performance providers offering proven…

In automotive, the numbers tell a lot of the story. But they certainly don't tell the ENTIRE story, especially in leadership. Bob Gower of Traver Companies points out a metric that is often overlook and under-utilized. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prio…

Hiring has never been easy but it's been further complicated with the onset of remote work. How do we train and manage effectively when we aren't sharing the same space? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective…

What is the HARDEST step in replacing yourself? What's the most difficult thing for highly successful and ambitious people to do? Bob Gower speills it out for us. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools …

Beyond basic competency, what other factors are essential to determining who the right person is to fill your role? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule …