Why wait for an award when you can give yourself one? This is your one-stop shop for the most correct opinions, funniest jokes, and best insight in the world of sports and pop culture courtesy of your hosts Charlotte Wilder and Jessica Smetana. In addition to a weekly news rundown, MVP also features segments like Takes In The Wild (the most outrageous opinions from bars and the internet), Cheat Sheet (how to talk about sports if you don't know how), Ask Aunt Char (bad advice from Charlotte's ...
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The Modern Hotelier - Interviews with Hoteliers and Experts in Travel, Hospitality, Events & Food & Beverage
David Millili & Steve Carran
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
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Peach, Please! is a podcast hosted by Katie Winnen that is dedicated to having conversations within and about the plus size community.
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#83: Increasing Bookings Through Innovative Hotel Technology | with Rodrigo Perez Garofalo
13:31
13:31
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Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference. In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed t…
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#82: Hospitality Marketing that Drives Direct Revenue & Return Visits | with Scott Buelter
19:35
19:35
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In this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns. Key topics covered: The importance of integrating data from multiple sy…
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#81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants
23:45
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Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional e…
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#80: Building Hospitality Technology with the 4 Key Stakeholders in Mind | with HotelKey
21:54
21:54
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In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology. The founders share insights on ove…
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#79: Over 50 years of Innovative Accounting Solutions for Hospitality | with Jill Wilder
14:05
14:05
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Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting an…
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#78: Simplifying and Securing Payment Processing & Digital Contracts for Hospitality | with Theresa Ellsworth
8:44
8:44
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In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller. The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processe…
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#77: How Digital Signage Can Drive Revenue & Generate ROI for Hotels | with Xpodigital
15:06
15:06
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In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities. In this episode, you'll learn: The evo…
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#76: Connecting Teams, Improving Safety, and Boosting Performance with Relay | HITEC 2024
13:59
13:59
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In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication. The conversation covers emerging trends in hospitality communication, …
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#75: HITEC 2024: Industry Insider's Thoughts from the GAIN Event in Charlotte
45:43
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In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference. The episode concl…
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#74: Wellness in Hospitality, Music Tourism, HITEC & HSMAI
12:39
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In this monthly "Hospitality Hot Topics" segment, David and Steve dive into the most pressing issues and exciting developments in hospitality. From the booming wellness sector to music tourism's impact on hotel bookings, they explore how these trends are transforming the guest experience and affecting business strategies. They also tackle important…
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#73: Unlocking Revenue Potential through Upgrades & Upsells | with Paul Rantilla of Plusgrade
31:59
31:59
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Paul Rantilla is a senior executive with over 30 years of experience in the hospitality industry. He currently serves as the Senior Vice President and Chief Revenue Officer for Hospitality Ancillaries at Plusgrade. Throughout his career, he has demonstrated expertise in hospitality management, market expansion, sales strategies, and marketing leade…
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#72: The Art and Science of Marketing in Hospitality | with Elizabeth Harlow
31:18
31:18
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The remarkable journey of Sonesta, including its entrepreneurial spirit, growth strategies, and invaluable insights for aspiring hoteliers. In today’s episode, we dive into the world of hospitality with our special guest, Elizabeth Harlow, the Chief Brand Officer at Sonesta. Join hosts Steve Carran, and David Millili as they uncover Elizabeth’s fas…
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#71: Creating and Marketing Experiential Hospitality & Unique, Luxury Stays | with Ben Wolff
38:45
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Providing next-level experiences is more important than ever in the Hospitality Industry. In this episode, we focus on experiential hospitality and unique stays with Ben Wolff. Ben is co-founder and developer of Onera, a luxury treehouse resort in Texas Hill Country. His experiential hospitality firm Oasi develops and manages a portfolio of landsca…
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#70: Top 25 Hotels in the World, Ritz Carlton Super Yacht, Construction Pipeline, & Business Travel Demand
12:46
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Hospitality Hot Topics - May 2024 Join hosts Steve Carran and David Millili as they discuss the latest hospitality industry news and trends from May 2024. This month's hot topics include: The top U.S. markets for new hotel construction pipelines, including surprising leaders Dallas and the Inland Empire region of California Rising prices for luxury…
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#69: Increasing collaboration and efficiency for the product lifecycle | with Huibin Yu
32:10
32:10
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Ever walked into a Starbucks and immediately thought “this looks like every other Starbucks?” Probably not. But, the painstaking effort organizations go to to maintain brand standards is manual and phenomenal. Huibin Yu is the founder of Fohlio. Fohlio is building a better path to digitize the process of product data management, specification, proc…
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#68: Caribe Royale's Route to a Four Diamond Experience | with Amaury Piedra
48:23
48:23
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Amaury Piedra assumed the role of managing director in August 2020, where he leads Central Florida’s largest all-suite convention hotel located in the heart of the nation’s number one convention and tourist destination. Piedra is a bilingual veteran of the hospitality industry with 25 years of sales and operations experience leading Four Diamond li…
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#67: How to Hit Your ESG Goals: Sustainable Solutions in Food & Beverage | with Diana Geseking
38:12
38:12
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Diana Geseking is the General Counsel for Restaurant Technologies, where she advises the senior leadership on a wide array of legal issues. She oversees various legal functions across the business and brings diversified experience in contract negotiation, business transactions, corporate governance, intellectual property, risk mitigation, complianc…
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#66: Hilton Acquires Another Indy, New Hotel of The Year, U.S. Hotels State of the Union, Blackstone, and More
11:04
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In this episode, David and Steve give their thoughts on some of the most notable trends and topics during the month of April in the Hospitality Industry. They cover: International Hospitality Institute Awards Hilton Acquiring Sydell Group Blackstone Pouncing on Hotel Real Estate State of the Union - April Summer Demand for US Hotels Tropicana Las V…
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#65: The Modern Hotelier & Virtual GM Crossover Hosted by Nick Horgan
47:19
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The Modern Hotelier Podcast and The Virtual GM Podcast come together for a special crossover episode hosted by Nick Horgan. This lively discussion brings together the hosts of the two popular hospitality podcasts - Steve Carran and David Millili from The Modern Hotelier, and Spencer Halford and Cody Adent from The Virtual GM Podcast. Nick puts the …
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#64: How Cultural Competency Drives Success | with Seema Jain
37:56
37:56
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Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency. She has years of experience helping companies become more culturally competent when engaging with people from different backgrounds. In her past role as Senior Director, Multicultural Affairs at Marriott International, Seema had responsibility for devel…
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#63: Empowering Sales and Managing Stress in Hospitality | with Eric Szymanski
53:41
53:41
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Eric Szymanski is an award winning American hospitality industry professional with extensive sales & marketing leadership experience including Hilton, Marriott, Starwood and Disney. Eric has demonstrated success in leading high-performing sales teams through planning, implementing and monitoring actionable sales and marketing plans at hotels and re…
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#62: Putting Turks and Caicos On The Map | with Nikheel Advani
46:23
46:23
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Nikheel Advani is the COO and co-founder of Grace Bay Resorts and oversees overall operations, branding, sales, and marketing of resort development. He joined Grace Bay Club in August 2004 as the Managing Director, serving as the top operational executive in its expansion and renovation as it evolved from a $15 million, 22-room boutique hotel to a …
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#61: Graduate Hotels, Chip Rogers Resigns, Jobs Report, Spring Travel, and Mahomes/Kelce Restaurant
16:58
16:58
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In this episode, the hosts, Steve Carran and David Millili, along with producer Jon Bumhoffer, bring a new segment called "Hospitality Hot Takes" where they analyze and provide their thoughts on the major stories that happened over the past month. They provide insights from both an independent hotel perspective as well as a branded chain viewpoint.…
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#60: Advancing Women in Hospitality | with Rachel Humphrey
54:10
54:10
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Rachel Humphrey is a trailblazer in the hospitality industry, dedicated to advancing women in leadership roles. She is the Founder of the Women in Hospitality Leadership Alliance and serves as a Board Member, Principal, and Interview Host for DEI Advisors. Prior to her retirement in August 2021, Rachel served as the EVP & COO of AAHOA, the nation's…
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#59: Strategies For Being Fearless in Hospitality | with Mercedes Blanco
39:12
39:12
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Mercedes Blanco is a Corporate Leader Executive in Global Travel & Hospitality with a solid record in International Sales and Marketing Strategies. She has over fifteen years of experience in the hospitality industry, while volunteering at SITE, HSMAI, MPI, and teaching at several universities. Her impressive professional journey has taken her acro…
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#58: Inspiring Women in Hospitality to Pursue, Navigate and Nurture Their Careers | with Emily Goldfischer
38:30
38:30
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Emily Goldfischer is a London-based travel, food and culture reporter who founded and serves as Editor-in-Chief of Hertelier, an online platform for women in the hospitality industry. She has been living and reporting on UK and European travel trends since relocating from New York to London in 2010. Previously, Emily spent nearly twenty years worki…
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#57: The DNA of Travel: Advocacy, Technology, & Trends | with Stuart Greif
48:01
48:01
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Stuart Greif is a Global Travel and Hospitality Chief Executive Officer, Board Member, Advisor, Thought Leader, Speaker, Mentor and Investor. At Forbes Travel Guide, Greif drives strategy, innovation, and operations spanning over 80 countries and plays a leading role in Forbes Travel Guide’s Responsible Hospitality initiative. He previously served …
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#56: Enhancing Experiences Through Thoughtful Design | with Virginia Toledo
47:49
47:49
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Born and raised in 1980s Brooklyn, Virginia Toledo took inspiration from abandoned buildings and her contractor father to launch a career in interior design. Today, as the creative director of Toledo Geller, Virginia uses her creativity to transform high-end residential and hospitality spaces. In this episode, Virginia shares tips on differentiatio…
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#55: A Lifetime of Education | with Peter Ricci
48:04
48:04
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Peter Ricci is the Clinical Associate Professor and Director of the Hospitality & Tourism Management Program at Florida Atlantic University. His experience ranges from destination tourism to hotels to education. He joins us to talk about what he's seeing with labor trends in the hospitality industry and how we can inspire the next generation of hot…
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#54: A Career of Storytelling | with Kevin Osterhaus
38:42
38:42
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Kevin Osterhaus is a storytelling expert with a wealth of experience working with renowned hotel groups such as The Standard, Bunkhouse, and Graduate Hotels. Since becoming President of Graduate Hotels in 2021, Kevin has focused on launching programs like the Graduate Academy for employee education and development. He discusses the importance of st…
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#53: Author Series: "Speak Up Culture" | with Stephen Shedletzky
27:41
27:41
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Stephen Shedletzky —or “Shed” to his friends— helps leaders make it safe and worth it for people to speak up. He supports humble leaders—those who know they are both a part of the problems they experience and the solutions they can create— as they put their people and purpose first. After years on a corporate track, Shed was introduced to and inspi…
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#52: Author Series: "Indie Hotel" | with Jeremy Wells
11:20
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Jeremy Wells is the owner and partner of Ozarker Lodge, an independent hotel in Branson, Missouri. He is also a partner at Longitude, a hospitality branding and design agency, and co-founder of Flyover Development. Jeremy has authored two books, "Future Hospitality" in 2022, and his newest book, "Indie Hotel," was published earlier this year. David…
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#51: Author Series: "Show Up" | with Anthony Melchiorri
18:07
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Anthony Melchiorri is the creator and host of Hotel Impossible, President of Argeo Hospitality, co-host of the No Vacancy Podcast, keynote speaker, and author of his new book, "Show Up: The Five Steps to Getting Out of Your Own Way." He joins us to share his inspiration behind writing the book and what it means to "Show Up" for yourself. Whether yo…
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#50: Diversity, Regenerative Tourism, & Global Hospitality | with Aradhana Khowala
34:56
34:56
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Aradhana Khowala is a global expert and one of the most influential leaders in the hospitality, travel, and tourism sector. Her career has spanned 20+ years, five continents, and more than 75 countries. Today, she is the CEO of Aptamind Partners, a strategic consultancy, which combines hard data and decades of experience to advise governments, emer…
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#49: Helping Hotels Prepare for any Employment Gaps and Reduce Onboarding Time | with Brian Monette
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Brian Monette is the CEO of Transition Path, a pioneering company that specializes in capturing and cataloging internal knowledge to prepare organizations for transitions and uncertainties. We'll explore how the sucessful transfer of knowledge can have a massive impact on employee happiness, retention, and performance In this episode, you'll learn:…
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#48: Personalizing the guest journey with AI | with Frank Reeves
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Today, our guest is Frank Reeves, the Co-Founder & CEO of Avvio, which recently merged with the SHR group. He is more than a tad obsessed with delivering innovative technologies and new distribution networks to grow direct bookings for hotels. Frank’s unwavering focus on innovation led him to build the hospitality industry's first fully guest-centr…
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#47: From Roadside Motel to Modern Independent Hotel | with Jeremy Wells
32:40
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Are you ready to learn about the art of hospitality design with Longitude Branding? Jeremy Wells is an independent hotelier, brand strategist, investor, and author who believes that true hospitality, thoughtfully-crafted experiences, and humble attitudes can change the world. In this episode, we talk about his journey from creative director and des…
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#46: Helping Hospitality Evolve with AI | with Jacqueline Nunley
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How can we use technology to help make travel easier? Jacqueline Nunley is a Travel & Hospitality Industry Advisor at Salesforce. She is an experienced world traveler and got into the Hospitality Industry because of her love for travel. She has dedicated her career to making it easier to travel using technology. In this episode, we dig into how hot…
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#45: The Importance of Good PR & Storytelling | with Jessica Gillingham
31:58
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Jessica Gillingham is a public relations expert in the hospitality and lodging space. She is the founder and CEO of Abode Worldwide, a public relations agency she launched in 2017 to focus on raising the profile of transformative technology solutions and enterprise operators in the global short-term rental, lodging, and living sectors. With over 20…
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#44: Hospitality is Human-Led and Tech-Enabled | with Jeanelle Johnson
31:33
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Jeanelle Johnson is a Principal, Lead Client Partner and Travel, Transportation and Hospitality (TTH) sector Co-Leader at PwC, focused on client service, industry perspective and research for the firm’s leading TTH clients. With nearly 25 years of experience at leading investment banking and consulting firms, Jeanelle’s passion is to help clients w…
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#43: How Hotels Can Harness the Power of Branding | with Melinda Welch
26:57
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Melinda Welch is a brand and experience strategy leader. She is the head of strategy at Brand Bureau, teaches branding at the School for Visual Arts and the Pratt Institute, and is the co-host of the BrandBox Podcast. Melinda is an expert in helping brands craft unique perspectives and connect deeply with their audience through design. Throughout t…
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#42: Beyond the Tech: The Role of Personal Connections in the Hotel Industry | with Nick Horgan
50:07
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In today's episode, we speak with Nick Horgan, who is the CCO at Amaze Insights. We delve into the world of selling into hotels, technology adoption, and the importance of relationships in the hospitality industry. Nick shares his experiences, from working at NewMarket, to being a part of building a successful company and navigating acquisitions, t…
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#41: Cannabis in Travel & Hospitality: Understanding Opportunities and Challenges for Hotels | with Brian Applegarth
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Welcome back to another episode of The Modern Hotelier! Today, we're diving into the fascinating world of cannabis-focued travel and the evolving cannabis travel trend. Our guest, Brian Applegarth, is here to shed light on this growing industry and share his expertise on creating enriching experiences for cannabis enthusiasts. From cannabis consump…
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#40: Solving Problems, Creating Demanding & Building Brands in the Vacation Rental Industry | with Dale Smith
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Welcome back to The Modern Hotelier podcast! In today's episode, we explore the challenges & opportunities in the vacation rental industry with Dale Smith. Dale is the Founder & CEO of the SDDE Smith Group, a family business forming multiple brands that provide end-to-end client services for the real estate sector, from legal, to design, constructi…
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#39: Making the Most of Your Payment Processing | with BirchStreet
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In this informative discussion, we have two guests joining us, John Fay and Kris Herrin from BirchStreet. Join us as we dive deep into the world of payment processing and uncover valuable insights to help you optimize your payment systems. Whether you're a business owner, financial professional, or simply interested in understanding the intricacies…
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#38: HITEC 2023: From the Hockey Hall of Fame
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We're excited to bring you this special episode from HITEC 2023 in Toronto! During the week of HITEC, we sat down with hospitality professionals at GAIN's Night of Legends event at the Hockey Hall of Fame. We had a lot of fun with this one! In this episode you'll discover: The value of HITEC and why people keep coming back The most interesting and …
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#37: Vacation Rentals, Bleisure & Technology | with Michael Friedman
35:22
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Do you want to gain insights into the latest trends and advancements in the hospitality industry, specifically focused on Vacation Rentals? In this episode, we have a special guest speaker, Michael Friedman, the COO of Onefinestay in the Americas. Michael will share invaluable career insights gained from his vast experience in the field. We will al…
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#36: Hospitality Technology & Innovation Ahead of HITEC 2023 | with Neil Foster
49:52
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HITEC is just around the corner, and this week we have the perfect guest... In this episode, we have a special guest speaker, Neil Foster, the President of HFTP (HITEC, USALI). Neil shares invaluable career insights gained from his vast experience in the field. We will also delve into his journey in tourism, hospitality technology, and what led him…
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#35: Always Striving for Bigger & Better at AAHOA | with Laura Lee Blake
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In today’s episode, we talk about the dynamic world of hotel ownership, fair franchising, and legal advocacy in the travel industry. We have an amazing guest speaker, Laura Lee Blake, as she shares her wealth of knowledge and expertise accumulated over her impressive 25-year career. Laura Lee Blake is the President & CEO of AAHOA, the leading resou…
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#34: How Staypineapple is Redefining Hospitality with Creativity and Sustainability | with Dina Belon
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In this episode, we speak with Dina Belon, the Chief Operating Officer at Staypineapple Hotels Inc. We dig into how StayPinapple's unique brand combines creativity, sustainability, and exceptional guest experiences to redefine hospitality. In this episode, you'll discover: • How StayPineapple is capitalizing on authenticity to create unique guest e…
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