Best Clayton Sullivan Podcasts (2024)

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Episode 117: Uncovering the Haunted Mansion (Part 5) - Bloodmere Manor 1:00:35

2d ago1:00:35

1:00:35

Spooky tales are abound today as we unveil Ken Anderson’s next proposed concept for the Haunted Mansion. This one focuses on the story of Bloodmere Manor. Prepare yourself for more hairy arms, lonesome ghosts, creepy phone calls, and your host…. Walt Disney? Wait, are you serious? Yes, even Walt somehow gets a starring role in this spooktacular sto…

1
Transform Your Contact Centre Through Data-Driven Strategies with Daryl Wilkes 33:55

16h ago33:55

33:55

In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Daryl Wilkes, Director of Customer Care at ASOS. With a distinguished career spanning various high-impact roles in transformation and strategy across multiple industries, Daryl brings a wealth of experience in steering customer service operations into new digital fro…

1
Sunday Baroque Conversations 125: ChamberQUEER 43:00

10d ago43:00

43:00

ChamberQUEER highlights LGBTQIA voices in contemporary and historical music and reimagines the classical concert experience as a radically inclusive gathering space and musical community for the 21st century. Founded in 2018 by Jules Biber (cello), Danielle Buonaiuto (soprano), Brian Mummert (baritone), and Andrew Yee (cello), ChamberQUEER operates…

1
Episode 116: Uncovering the Haunted Mansion (Part 4) - Captain Gore and the First Haunted Mansion Storyline 1:17:54

6d ago1:17:54

1:17:54

Welcome, foolish mortals, to the next chapter of our Haunted Mansion deep dive series. We kindly invite you join us today as we take you on a detailed journey through Ken Anderson’s first conceived storyline for Disneyland’s very own walk-through Haunted House. Things are about to get real spooky and swashbuckling, as we tell you the tale of the Le…

1
Episode 115: Epcot's Past, Present and Future ft. Pirates of the Polynesian 1:13:31

16d ago1:13:31

1:13:31

Today we’re not just talking about any old theme park. We’re covering one that’s extra special and was born with a purpose and optimism of the future in mind. We call it… EPCOT! But we couldn’t do this alone, we had to bring in some help. We have the pleasure of being joined by our two swashbuckling friends, Greg and Cori from @piratesofthepolynesi…

1
Transform Your Contact Centre Through Customer Expectations with Steve Sullivan 34:41

14d ago34:41

34:41

In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Steve Sullivan, a distinguished freelance consultant and interim manager with over 20 years of experience in Omni Channel customer experience and management. Steve brings a wealth of knowledge in optimising customer engagement and leveraging compliance for competitiv…

1
Financial Success Tips for Architects with Ryan Sullivan 37:35

21d ago37:35

37:35

Overwhelmed by tax planning, payroll checks, or just managing your salary? In this episode, I chat with Ryan Sullivan, an engineer turned financial advisor and founder of "Off the Beaten Path Financial," who breaks down essential money management tips for architects and engineers in the AEC profession. Ryan explains why financial literacy is crucia…

1
Episode 114: What's It Like Working on Disney Cruise Line ft. Caitlin 58:59

1M ago58:59

58:59

We had the pleasure to sit down with Caitlin who is a Disney Cruise castmember and talk about what it is like working for the cruise line. She is currently a member of cruise staff who are responsible for all the fun activities around the ship! We want to thank her so much for both providing us with a fantastic time on our last sailing as well as s…

1
Transform Your Contact Centre Through Punk CX with Adrian Swinscoe 28:58

1M ago28:58

28:58

In this thought-provoking episode of Talk Time with MaxContact, host Sean McIvor welcomes back Adrian Swinscoe, the maverick mind behind the Punk CX philosophy. Adrian, author of "Punk CX" and "Punk XL", challenges listeners to rethink everything they know about customer experience in contact centres. Drawing parallels between the music industry's …

1
Ask Aya: Do you work when you go on vacation? 5:56

1M ago5:56

5:56

Today's question is: “Do you work when you go on vacation? Or do you unplug completely?” In this episode, I share how I transitioned from constantly inserting work during vacations to truly enjoying my time off. It’s not easy to completely unplug, but here’s what I did to be more present and enjoy rest without guilt: 🏖️ I became more proactive than…

1
Episode 113: Clayton Watches The Fox and the Hound (Part 2) 1:33:14

2M ago1:33:14

1:33:14

It’s time to end our Fox and the Hound discussion by covering more stories, drama, and fun facts behind this Disney animated feature! But most importantly, we finish off this episode with the moment we’ve been waiting for…. Did Clayton’s heart shatter upon watching this film for the first time? Brace yourselves friends, because we’re talking about …

1
Her Space: Build Your Architecture Career through Networking with Julie Brown 48:43

1M ago48:43

48:43

Social gatherings and networking events are a big part of our industry, but many architects still struggle to make the most of them. So, how can we turn these events into real opportunities? In this episode, networking expert, coach, and author Julie Brown shares practical tips on networking, personal branding, and content creation. She explains ho…

1
Greatest Hits: Leadership Lessons from the Contact Centre Frontlines with Clayton Drotsky 32:36

2M ago32:36

32:36

In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Clayton Drotsky, founder of Growth Crew Limited and a veteran of the contact centre industry. With 17 years of experience leading contact centres globally, Clayton shares his unique perspective on leadership, having started his career on the frontlines. Clayton discu…

1
Episode 112: Clayton Watches The Fox and the Hound (Part 1) 1:28:22

2M ago1:28:22

1:28:22

Welcome to another edition of Clayton Watches! This is the series where we get Clayton to watch a Disney animated film he’s never seen before. This week we deep dive into the often forgotten, but highly dramatic film that marks a true turning point for the future of the Disney Studios…. The Fox and the Hound. Emily may have gone a bit overboard on …

1
The ABCs of Starting an Architecture Firm with Jon Clayton 45:22

2M ago45:22

45:22

Ever felt like architecture school didn't prepare you for the business side of things? In this episode, I talk to Jon Clayton, an Architectural Technologist helping architects succeed in entrepreneurship with his podcast, Architecture Business Club. Jon shares his story, from starting as an architect to launching Architecture Business Club to fill …

1
Episode 111: What's It Like Inside Club 33? (ft. Lost Weekend Co) 48:15

2M ago48:15

48:15

This week we revisit Club 33 and are sitting down with someone who has had the privilege to go not once, but twice...Kelsey from the Lost Weekend Co. We talk about her experience going and what it was like inside the mythical club. Check out Kelsey's small shop, Lost Weekend Co. She has the best subtly Disney inspired planners and 2025 is just arou…

1
Episode 110: Walking in Walt's Footsteps (Socal Trip Recap) 1:32:50

2M ago1:32:50

1:32:50

We have an exciting episode this week, recapping our trip down to southern California to do some things that aren't just going to the parks! We were lucky enough to go on a Walt Disney Studio tour experiencing all the history the studio has to offer to both Disney movies and the Disney parks. But of course in true Make it Magical fashion, we made i…

1
Sunday Baroque Conversations 124: Byron Schenkman 28:30

2M ago28:30

28:30

Byron Schenkman is an American harpsichordist, pianist, and music scholar who specializes in baroque and early music. Along with violinist Ingrid Matthews, Byron Schenkman cofounded Seattle Baroque, which the two musicians directed until 2013. Suzanne spoke with Byron Schenkman -- who has performed on dozens of recordings -- about their current pro…

1
Transform Your Contact Centre Through Dialogue with Nathan Dring 28:26

2M ago28:26

28:26

In this episode of Talk Time with MaxContact, Nathan Dring, Founder and Director of Nathan Dring and Associates Ltd, joins Sean McIver to discuss integrating learning into daily operations, building trust through conversations, and the impact of remote work on team dynamics. They also touch on the role of managers in driving cultural change and the…

1
Episode 109: Uncovering the Haunted Mansion (Part 3) - The Mansion's Interior Decorator 49:35

3M ago49:35

49:35

Last week, we discussed the finding the right location for the Mansion as well as what inspired the look and feel of the exterior of the Mansion. But what were some of the inspirations for the interior? We're not talking about ghosts or haunted stories just yet, but what places around the country that would serve as a bit of an inspiration for the …

1
Episode 108: Uncovering the Haunted Mansion (Part 2) - The Forgotten Imagineer 1:21:52

3M ago1:21:52

1:21:52

We have received your sympathetic vibrations and will now continue our tour…This week on Uncovering the Haunted Mansion, we talk about the forgotten Imagineer. Many Haunted Mansion fans will know of Marc Davis, Rolly Crump, Claude Coates, and Yale Gracey, but while there were countless other imagineers that worked to bring the Mansion “alive”, none…

1
Sunday Baroque Conversations 123: Ian Watson 22:49

3M ago22:49

22:49

In 1982, a group of Early Music fans founded the Connecticut Early Music Society to present an annual festival of concerts every June. They feature a repertory of European music written before about 1800 and they focus on historically-informed performance practices, including the use of period instruments. Ian Watson is Artistic Director of the CT …

1
Episode 107: Uncovering the Haunted Mansion (Part 1) - Walt's First Haunted House 1:41:21

3M ago1:41:21

1:41:21

Welcome, foolish mortals, to our Uncovering the Haunted Mansion series! In this mega deep dive, we’ll be covering this classic attraction’s history all the way from initial concept to its current forms around the world. But don’t be frightened, we are here as your Ghost Hosts to guide you through it all. Today, we kick off this journey by covering …

1
Expert Analysis: Leading and Empowering Hybrid and Remote Teams in Contact Centres 36:39

3M ago36:39

36:39

Welcome to another episode of Talk Time! In this special episode we’re focusing on hybrid and remote working in contact centres, delving into how to effectively manage a hybrid or remote team, support their work-life balance, and keep customers at the organisation's core. This episode features insights from George Frater of ProblemShared, Danny War…

1
Sunday Baroque Conversations 122: Wil B 22:40

3M ago22:40

22:40

Kevin Sylvester and Wilner Baptiste met as talented teenage music students in Florida, playing violin and viola respectively. They clicked as friends, and after pursuing their university training in music, the two classically trained instrumentalists formed their hip hop duo, Black Violin. Their performances are energetic, surprising, and captivati…

1
Episode 106: WDW/Disney Cruise Trip Recap (PT. 3) - Disney Cruise & Special WDW Day 2:01:21

3M ago2:01:21

2:01:21

The finale of our recap of our mega WDW & Disney Cruise trip! Today we will cover our final few days on the Disney Fantasy going to St. Thomas, another day at sea, and of course Disney's Castaway Cay! The fun didn't end for us though at the conclusion of our Disney cruise as we were lucky enough to be able to go to the parks for one more day, hitti…

1
Episode 105: WDW/Disney Cruise Trip Recap (PT. 2) - Disney Cruise 2:09:46

3M ago2:09:46

2:09:46

Long time, no talk! After being sick for the last few weeks, we are SO EXCITED to be back in the recording studio again. With the Epcot and most importantly, the Flower and Garden Festival portion of our trip covered in last week’s episode, it’s time to hit the high seas with Disney Cruise Line and discuss our journey aboard the Disney Fantasy. Lis…

1
Contact Centre Innovation 101 with Paul Weald 35:35

3M ago35:35

35:35

In this episode of Talk Time with MaxContact, Paul “The Contact Centre Innovator” Weald, Director of Multichannel Customer Experience, joins Sean McIver to share his perspective on contact centre innovation and what it takes to make significant improvements to customer experience. They dive into the importance of balancing demand with smart contact…

1
Behind the Scenes: Building & Launching MaxContact's Spokn AI Speech Analytics 40:36

4M ago40:36

40:36

In this special episode of Talk Time with MaxContact, Ben Booth, CEO at MaxContact, and Matthew Yates, VP of Engineering at MaxContact, join Sean McIver to unveil Spokn AI, our exciting new speech analytics product. In just twelve short months, Spokn AI went from concept to reality, with its first client going live in just two weeks. Ben and Matthe…

1
Episode 104: WDW/Disney Cruise Trip Recap (PT. 1) - EPCOT 1:52:29

4M ago1:52:29

1:52:29

WE ARE BACK!!! It is now time to share all the fun that we had over our recent trip to WDW which was followed by 7 wonderful nights on the Disney Fantasy! Today we talk about our first two days we spent at EPCOT experiencing the Flower and Garden festival for the first time! Stay tuned for more on this recap as we will start covering the cruise nex…

1
Ask Aya: Do You Have a Core Management Team? 6:40

4M ago6:40

6:40

Today's question is: “Do you have a core management team? How do you delegate and monitor responsibilities?” In this episode, I share how having a core management team has positively changed how I run my business. Here’s why you should consider it too: 💡 A core management team allows for better delegation and monitoring of responsibilities. 💡 It re…

1
Her Space: Stress Management for Architects with Morgan Chawaga 49:30

4M ago49:30

49:30

In this episode, I chat with Morgan Chawaga, also known as The Healthy Architect. She dives into why mindfulness and stress reduction are crucial in the AEC. Morgan shares her own story as an architect and mom, revealing how it inspired her to start The Healthy Architect (THA). THA offers coaching and workshops to support architects in managing str…

1
Engage and Excel Your Contact Centre Team with Dave Clowes 33:51

4M ago33:51

33:51

In this episode of Talk Time with MaxContact, Dave Clowes, Contact Centre Manager at NHS Shared Business Services, joins Sean McIver to explore the topic of team engagement. They share innovative strategies for motivating contact centre agents, performance management techniques, and the need to balance engagement metrics with employee morale. Dave …

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Patreon Peek: Are You Smarter Than A Disney Child - Ep. 4 42:50

4M ago42:50

42:50

We’re doing something special today and dropping what was supposed to be an exclusive Patreon episode and making it available for everyone to enjoy! We’re playing a game of Disney trivia to see if Clayton can pass these questions dreamed up by a much younger version of Emily. If you like this kind of extra content and want to support the show, head…

1
Her Space: AREs, Podcasting, Vastu Shastra, and Entrepreneurship with Katerina Burianova 41:25

5M ago41:25

41:25

In this episode, we're joined by Katerina Burianova, the founder of Katerina Burianova Architecture Inc. and host of the ‘From the Honeycomb’ podcast, ranked in the top 100 Best Architecture Podcasts. Katerina recounts her career journey in the architecture industry, from launching her firm to successful podcasting. She offers insights into her exp…

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Episode 103: Club 33 (Part 3): Memberships and Musings 1:43:17

5M ago1:43:17

1:43:17

We’re capping off our Club 33 series by covering all the juicy details on all the clubs featured around the world and the scoop on what it takes to become an official member. Are there really Club 33s outside of the US parks? Ever wondered what’s exactly included with a membership? What’s the approval process? So many questions need answering! Join…

1
Redefining Success through Personal Reinvention with Jim Cirillo 31:31

5M ago31:31

31:31

In the first half of this two-part episode, Jim Cirillo talks about how he redefined success on his terms. As the host of the podcast ‘JimJim’s Reinvention Revolution,’ he emphasizes the importance of passion, innovation, and courage in reinventing oneself. Jim's curiosity about technology and his business experience also come into play. He shares …

1
Sunday Baroque Conversations 121: Tom Huizenga 31:20

4M ago31:20

31:20

If you are a fan of NPR's Tiny Desk concerts, you're in luck! Tom Huizenga is a long time NPR producer, editor and reporter whose work you've probably heard. Suzanne interviewed Tom about some of his favorite Tiny Desk performances and NPR interviews, and he shared stories about what it was like to meet some of his personal musical idols.…

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Episode 102: Club 33 (Part 2) - The Decor and the Details 1:21:27

5M ago1:21:27

1:21:27

This week the Club 33 mania continues with part two! We go inside the club(not literally, but hopefully one day) and discuss all the details of what makes Club 33 distinctly Disney! We also very importantly learn what a harpsichord is and how it differs from a piano! Enjoy as your ghost hosts take you on a guided walkthrough of past and present Clu…

1
Effective Strategies for Outsourced Contact Centres with Neville Doughty 33:20

5M ago33:20

33:20

In this episode of Talk Time with MaxContact, Neville Doughty, Partnership Director at Contact Centre Panel, joins Sean McIver to explore how situational CX elevates customer service, the importance of pairing the right business with the right outsourced partner to deliver effective customer experiences, and how to find the perfect balance between …

1
Episode 101: Club 33 (Part 1) - The History and the Mysteries 1:27:06

5M ago1:27:06

1:27:06

CLUB 33...the mythical place that all Disney fans want to experience. Today we are going deep in da club to learn all about how this exclusive experience came to be! There will be plenty more to discuss next week as we will continue this deep dive. Now, lets channel our best Benjamin Gates and learn the secrets of Club 33! GIVEAWAY RULES: Final day…

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Sunday Baroque Conversations 120: Simone Dinnerstein 2024 20:32

5M ago20:32

20:32

Grammy-nominated pianist Simone Dinnerstein has a wide variety of musical passions, but music by Johann Sebastian Bach is an important part of her foundation. She believes Bach's music has it all – intelligence and heart – and her expertise inspired The New York Times to describe her as "an utterly distinctive voice in the forest of Bach interpreta…

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Greatest Hits: How to Create a Culture of Learning in Contact Centres with Chris Rainsforth 35:27

5M ago35:27

35:27

Chris Rainsforth, Director of The Forum, joins Sean McIver to reveal the significance of fostering, supporting, and empowering contact centre professionals, professionalising the industry, and using technology to enhance customer service. They also cover the future of the industry and the role AI plays in growing super agents. Chris is an esteemed …

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Episode 100: Reflecting on the First 100 1:59:46

5M ago1:59:46

1:59:46

We just turned 100!!! To celebrate Make it Magical hitting triple digits, we have one very super-sized celebration episode for you today! First we announce all the details and entry rules for our HUGE giveaway in honor of this podcasting milestone. The rest of the episode is dedicated to reflecting back on this crazy podcasting journey and answerin…

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Sunday Baroque Conversations 119: Morgan Sullivan 29:16

5M ago29:16

29:16

Morgan Sullivan came to singing later than many other professional singers do. Nevertheless she has achieved success as a freelance musician who has performed with numerous top tier ensembles, including Bach Collegium Japan, Folger Consort, and American Baroque Orchestra among many others. She has also recorded music by Brahms and Schutz with Yale …

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Episode 99: X-Men The Animated Series (Nostalgia Alley) 1:33:16

6M ago1:33:16

1:33:16

Join us as we take trip down Nostalgia Alley today! Get ready for a big moment as we have our first ever episode completely devoted to comic books and Marvel! We’re talking all things X-Men!! In order to get excited and feel prepared for the upcoming X-Men ‘97 premiere, we decided to give the original X-Men: The Animated Series a rewatch! We dive i…

1
Ask Aya: How do you keep yourself from being spread too thin? 7:27

6M ago7:27

7:27

Welcome to the first episode of AMB's mini-show: Ask Aya! This is where I answer all your questions about business, careers, or anything in between, all in under 8 minutes. Today's question: "Hi Aya! How do you keep yourself from getting spread too thin with all your responsibilities as a business owner or CEO?" Stick around for the whole episode w…

1
Her Space: Celebrating Women in Architecture with She Builds Podcast Hosts 57:08

6M ago57:08

57:08

In this episode of Her Space, the She Builds trio take us behind the scenes of their podcasting journey, sharing both the triumphs and challenges of showcasing stories of remarkable women in the industry. You'll discover how their podcast has positively influenced their lives and career paths, making them valuable contributors to the AEC industry. …

1
Welcome to Architect My Business! 12:16

6M ago12:16

12:16

It's finally here! 🎙️ Introducing Architect My Business — a business growth podcast for architects and designers in the AEC who are thinking of starting, already managing or want to take their business to the next level. Launching on International Women's Day means so much to me as I celebrate my biggest inspiration: my mom. She's not just an entre…

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Episode 98: The Ultimate Disney Song Showdown - The Grand Finale 1:20:58

6M ago1:20:58

1:20:58

It’s the moment you’ve all been waiting for…. The grand finale to this epic music battle! Hundreds of “note”-worthy songs have entered but only one can win it all! Listen in as we put our finalists head-to-head once more and crown the greatest Disney animated song of all time! Who will it be?!? Check out our official website: https://www.makeitmagi…

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Clayton Sullivan Podcasts

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