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Insights are integral to the growth of your business. Those that are not collecting, analyzing and above all integrating consumer insights will fall behind competitors who are learning about how to better serve their customers. Every episode, we speak with an insights leader from one of the world’s leading brands to hear how they’re integrating consumer insights into strategy to move the business forward.
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Businesses thrive by knowing customer insights, because today’s insights are tomorrow's facts. At iResearch we live and breathe insights. And despite searching high and low, we were unable to find a customer insights podcast that answers one of the most important questions in business: why do customers do what they do? So we launched one.
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The Connected Consumer

Parks Associates Research

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This podcast is all about Parks Associates’ data-driven market insights on emerging consumer technology products and services - featuring our talented analyst team and industry leaders bringing new and innovative products to market. In this podcast, you’ll get an inside look at the latest industry trends focused on the connected consumer, home automation and security, energy management, connected health and independent living, and digital content and video services.
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Law Bytes

Michael Geist

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In recent years the intersection between law, technology, and policy has exploded as digital policy has become a mainstream concern in Canada and around the world. This podcast explores digital policies in conversations with people studying the legal and policy challenges, set the rules, or are experts in the field. It provides a Canadian perspective, but since the internet is global, examining international developments and Canada’s role in shaping global digital policy is be an important p ...
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Global Perspectives

Janus Henderson Investors

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Investment team guests explore asset class themes and share their on-the-ground perspective. Our Portfolio Construction & Strategy Team hosts bring the client perspective as part of lively debates. Views presented are as of the date published and may not reflect the views of others in the organization. This material shall not be deemed to be a direct or indirect provision of investment management services. No forecasts can be guaranteed and there is no guarantee that the information supplied ...
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Cavell is a leading research and consulting firm specialising in the telecommunications industry with a particular focus on business communications technologies including UCaaS, collaboration, contact centre and customer engagement software, business messaging, and Microsoft Teams. Cavell provides insights, analysis, and advisory services to help their clients navigate and succeed in these rapidly evolving sectors. Cavell Cloud Conversations will bring you bitesize podcasts with some of the ...
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Wharton Business Daily

Wharton Business Daily

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Bringing together top leaders, innovators and renowned faculty from the Wharton School of the University of Pennsylvania discussing topics that matter to consumers and the business world. Hosted on Acast. See acast.com/privacy for more information.
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In-Stat podcasts are based on reports which provides actionable research, market analysis and forecasts of advanced communications services, infrastructure, end-user devices and semiconductors. Our insights are derived from both a deep technology understanding and comprehensive research, which examines each segment of the value chain for each market. Technology vendors, service providers, technology professionals and market specialists, worldwide, rely on In-Stat’s tenured, experienced staff ...
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EDGE Podcast

EDGE Research & Development Team

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The EDGE Podcast is a weekly production that looks to focus on new and emerging trends in the marketing and advertising category. Each week we cover some of the most recent developments, conduct in-depth interviews with a range of experts and look to brands who are taking advantage of these changes today. Content included is derived from Periscope's internal research firm. Publications, advisement and other services are available upon request. Views and opinions shared on on the show are our ...
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Are you working in healthcare market research or competitive intelligence or market intelligence? Do you often face information overload, from the pharma news portals, clinical trial registries, regulatory agencies, financial reports, investor releases, pharma summits, investment news, and financial summits etc.? It is hard to keep a track of all the forces (external and internal) that affects a product’s development and performance in the healthcare/ pharmaceutical market. We at RAS Life Sc ...
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Wish you knew more about the biggest investment you will most likely ever make? Build Your House Yourself University (byhyu) will teach you to save money and make smart decisions about the construction of the place you and your family will call HOME. We will help you understand residential construction— simplify and demystify the design build process. You’ll come away with successful strategies for building your own house, with or without a general contractor. Become an educated consumer, ev ...
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The year was 2016 when India saw its first transaction through a QR code. Additionally, the recent innovations are the blockchain and NFT. Transaction technology has visibly changed over the years leading to new IT job roles in BFSI industries. Banking HRs are rolling up their sleeves to recruit and train this new wave of Fintech talent. The next mission is to cut costs, boost efficiency, and provide challenging roles to the workforce. HRs are focussing on these core activities while delegat ...
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Winning Digital Customers | The Podcast is a live-interview style podcast focused on stories of large-scale digital transformations, told by the people who led them. We're showcasing the names, faces and stories of the folks who have been the impetus behind many major brands’ digital transformations, and taking a look at digital transformations in the context of the major areas in which digital has changed how and where we do business.
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show series
 
The Law Bytes podcast is back with a deep dive into a high profile case coming out of Brazil, where Twitter or X has been under a blocking order this month. Not only is the service blocked, but individuals face significant fines if they try to circumvent the order to access the service by using a VPN. The case raises many questions about enforcing …
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Portfolio Managers Julian McManus and Christopher O’Malley join Lara Castleton, U.S. Head of Portfolio Construction and Strategy, to discuss their outlook for non-U.S. equities, pointing out that valuations, elevated interest rates, and artificial intelligence (AI) are among many tailwinds for the asset class. Note: This episode was recorded at the…
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In this episode of Getting to Aha!, Darshan Mehta is joined by Rick Denton, Managing Principal at EX4CX. Join them as they discuss how businesses can improve customer experience by leveraging feedback and data, the importance of combining process improvement with a customer-centric approach, and the alignment of customer experience (CX) efforts wit…
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Kent Smetters, Faculty Director of the Penn Wharton Budget Model and Wharton Professor of Business Economics and Public Policy, joins the show to discuss how much each presidential candidate's economic plan will cost, including Trump's Tax Cuts and Jobs Act and Harris' new proposal for the corporate tax rate. Hosted on Acast. See acast.com/privacy …
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Small and midsized businesses are feeling pinched as banks hold on to money rather than loaning it out, citing an uncertain economic outlook. Gene Marks says there is still funding to support those in need – and it isn’t the half-point the Fed might cut interest rates. At least businesses in the service industry don’t have to deal with the DOL’s ti…
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In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Stephen Griffiths, Director of Insights & Strategy at Post Consumer Brands. You’ll learn why, when gathering data, you must strike a balance between qualitative and quantitative data, get the lowdown on why insights need to be broader than just market research, and …
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Stefano Puntoni, Wharton Professor of Marketing and Co-Director of AI at Wharton explains his research on how AI companions can help combat the "loneliness epidemic", how it may affect consumers' emotional processes, and how this type of AI will be developed in the future. Hosted on Acast. See acast.com/privacy for more information.…
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With predicted healthcare cost hikes to be as high as 9% in 2025 and annual enrollment approaching in a few months, Gene Marks employers prepare now. Consider offering multiple plans at multiple prices, going the HRA route, or consider captive insurance potentially to offset costs. Gene also discusses the court battle about the FTC non-compete ban,…
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Want to elevate your career in insights? Start thinking like a toddler. In this episode, we're joined by Sean McCullough, Sr. Brand Insights Manager for Coors Family of Brands, Imports, Economy, Non-Alc, & Whiskey at Molson Coors. Sean discusses how he takes inspiration from the world of insights and beyond to continuously cultivate his sense of cu…
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CEO of Playa Hotels & Resorts, Bruce Wardinski, joins the show to discuss how travelers' preferences towards all-inclusive resorts influence the customer experience, the importance of creating growth opportunities for hotel team members, and whether the surging travel demand will continue. Hosted on Acast. See acast.com/privacy for more information…
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In this episode of Getting to Aha!, Darshan Mehta is joined by Millie Tadewaldt, the founder and CEO of Brilliant. Join them as they discuss personalized corporate gifting, the need for technology in the gifting process, and the measurement of ROI. Millie Tadewaldt is the founder and CEO of Brilliant, a company specializing in personalized corporat…
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Wharton Legal Studies and Business Ethics Professor Herb Hovenkamp joins the show to discuss the impact of Google's antitrust loss on the search engine industry, when a legal remedy is expected, and how Microsoft benefits from this ruling. Hosted on Acast. See acast.com/privacy for more information.
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With July numbers in, the economy looks to be doing better than expected. Gene Marks points to an uptick in consumer spending, including with motor vehicle sales, and wages keeping pace with inflation. And even the inflation numbers look positive, although Gene says the rates for services such as childcare and insurance are skyrocketing and concern…
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Shark Tank's Barbara Corcoran joins the show to discuss her upcoming small business webinar series, why small businesses should reinforce their relationship with their customers, and AI's impact on small businesses. Hosted on Acast. See acast.com/privacy for more information.
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In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Andrew Custage, Senior Director and Head of Insights at Medallia Market Research. Join them as they discuss striking a balance between qualitative and quantitative data, customizing survey questions, and differentiating between active customers and inactive customer…
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Nikolai Roussanov, Wharton Professor of Finance, joins the show to explain what caused last week's market volatility, whether the Fed can deliver a soft landing to avoid a recession, and how the monthly job reports contribute to cutting interest rates. Hosted on Acast. See acast.com/privacy for more information.…
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At least one-third of business owners have widened their job search, according to a recent survey. These companies no longer require a bachelor’s degree for certain jobs, looking more so at the skills the applicants possess to do the role. Gene Marks says smart is smart and there are advantages to eliminating degree requirements. He also dives into…
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Insights isn’t a standalone discipline. The more you work in concert with other areas of the business, the more likely you are to deliver on consumers wants and needs. In this episode, we’re joined by Tara Kenneway, Senior Brand Strategist and Insights Manager at T-Mobile, as she explores how to build insightful brands through an interdisciplinary …
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In this episode of @Getting to Aha!, @Darshan Mehta is joined by @Lisa Curtis, founder and CEO of Kuli Kuli Foods. Join them as they discuss Lisa's journey in promoting nutritious and sustainable food products, the challenges of sourcing high-quality ingredients, and her commitment to paying it forward. Lisa is the founder and CEO of Kuli Kuli Food…
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Eileen Crowley, Vice Chair and US Transportation, Hospitality and Services Leader at Deloitte joins the show to discuss the drivers of increased business travel, how higher costs are impacting the return to business travel, and why corporate travelers are opting out of using their companies' travel booking tool. Hosted on Acast. See acast.com/priva…
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Earnings growth has shown modest gains for seven months, according to the Paychex Small Business Employment Watch, but the annualized 3.16% gain hovers right around inflation. Gene Marks explains what this could mean to businesses and employees. Business sale prices are up 25%, including a 17% jump in the service industry. Why? Millennials are buyi…
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Henning Piezunka, Wharton Associate Professor of Management, joins the show to discuss key takeaways companies could learn about succession planning from President Biden's decision to end his re-election campaign to endorse Vice President Harris as the Democratic Party's presidential nominee. He explains how a leader's performance could delay the s…
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In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Sanjai George, CEO of Double Horse. Join them as they discuss effective communication and simplicity in retail, the value of adapting to the changing retail landscape, and why customer feedback is so important. Sanjai also discusses the changes and trends that have …
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In this episode, Patrick is joined by Steve Forcum from SIPPIO. Patrick and Steve explore the evolution of PBX systems. With collaboration centric telephony and generative AI PBX systems can now do so much more than their legacy counterparts. Steve takes Patrick through some of the PBX's evolution and provides some examples of how next gen PBX solu…
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Wharton Real Estate Professor Benjamin Keys joins the show to discuss his research on what's driving the turmoil in the homeowners insurance market, how climate risk translates into the cost of insurance, and implications for the housing market. Hosted on Acast. See acast.com/privacy for more information.…
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Businesses might want to prepare for Great Resignation 2.0 after a survey revealed that 30% of employees said they plan to quit their jobs by year-end. Why? Poor pay, lack of satisfaction, but Gene Marks points out that there is one “benefit” that can satisfy the dissatisfied Millennials and Gen Xers from the survey. Job seekers are experiencing si…
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Worker classification is complex and can be daunting for any business to navigate. In this episode of Paychex THRIVE, a Business Podcast, Gene Marks with Administrator Jessica Looman from the Wage and Hour Division of the U.S. Department of Labor the latest changes in regulations. Learn about the economic realities test, key definitions under the F…
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Orphe Divounguy, Senior Economist at Zillow, joins the show to discuss why affordability is the biggest issue in the housing market today, why there is a move by builders to produce more, smaller new homes, and what ingredients homebuyers are looking for in new homes. Hosted on Acast. See acast.com/privacy for more information.…
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In this episode of @Getting to Aha!, Darshan Mehta is joined by Greg Segal, a writer/director and producer. Join them as they discuss Greg's journey from lawyer to filmmaker, the value of contemplating life choices, and his involvement in producing vertical movies for platforms like TikTok. Greg Segal is a writer/director and producer based in New …
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Wharton Associate Professor of Operations, Information and Decisions, Santiago Gallino joins the show to discuss why retailers are backtracking on using self-checkout in brick-and-mortar stores, how this will help retailers reconnect with the customer, and strategies for retailers to consider on how to use this technology wisely. Hosted on Acast. S…
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The cost of health benefits is rising, but employers say they are prepared to maintain their current employee health plans. Gene Marks shares news about a study that said nearly half of employers surveyed said they would cover the costs, and many would add alternative benefits. That’s good news considering other topics on this week’s episode reveal…
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Keith Dawkins, President of the Harlem Globetrotters & Herschend Entertainment Studios, joins the show to discuss how they are keeping the brand fresh to appeal to multigenerational audiences and utilizing different platforms to connect to the consumer. Hosted on Acast. See acast.com/privacy for more information.…
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With a multigenerational workforce, understanding the unique needs of each – Baby Boom to Gen Z – is crucial for your business in managing employees, as well as from the standpoint of recruitment and establishing a workplace culture. Host Gene Marks speaks with Diana Scott, U.S. Human Capital Center Leader at the Conference Board about shifting pri…
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The battle over a digital services tax has been the subject of Law Bytes podcast episodes for several years as the Canadian government signalled its intent to move ahead with one even as US officials warned of risks of trade retaliation if they did so outside of an international framework. With the DST now in effect, what does trade law have to say…
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In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Steve Sidelnyk, highly accomplished session drummer and music programmer, and Jim Turner, an experienced entertainment industry professional. Join them as they discuss the importance of standing out in a competitive industry, the importance of curiosity and learning…
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Assistant Professor of Management, Leandro Pongeluppe, joins the show to discuss his research on the unintended consequences of training programs that develop entrepreneurial skills to help improve socioeconomic mobility. Hosted on Acast. See acast.com/privacy for more information.
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We explore the dynamic integration of AI in recruitment and talent solutions, as Operational President Dawn Fay of Robert Half shares her three decades of experience on Paychex THRIVE, a Business Podcast. The episode delves into the significant efficiencies AI brings to the candidate matching process, yet also emphasizes the importance of human int…
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Phil Schraeder, CEO of GumGum, joins the show to discuss his journey to the C-suite, the importance of showcasing diversity within company leadership, and how investors can increase their bottom lines by investing in LGBTQ+-led companies. Hosted on Acast. See acast.com/privacy for more information.
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It isn’t news that the Canadian news sector is broken: the Online News Act has caused more harm the good, the dependence on government funding and regulation has grown dramatically and undermined public trust, and implementing Bill C-18 has become mired in controversy. Peter Menzies spent three decades as a working journalist and newspaper executiv…
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In this episode of Getting to Aha!, Darshan Mehta is joined by Alan Versteeg, Global Chief Revenue Officer at Growth Matters. Join them as they discuss conveying customer value, the use of generative AI, and the role of empathy in sales. Alan also touches on the future of sales, and the role of sales managers. Alan Versteeg is an engineer turned sa…
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The Paychex Small Business Employment Watch reports that employers keep adding jobs, although the pace is slowing. A report by the National Federation of Independent Businesses shows employers have solid hiring plans but nearly 40% failed to fill open positions – with 85% saying they had no qualified applicants. Another report says businesses are f…
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Will automation cause the number of contact centre agents to go up or down? In this episode, Patrick and Finbarr tackle the toughest issue with the current rate of change in the contact centre. They lay out some convincing arguments both ways, so this is an episode not to be missed. Explore more of our contact centre insights here: https://www.cave…
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