show episodes
 
A true crime podcast with a different point of view. Every week, Alice and Brett bring their unique perspective as prosecutors to the most famous cold case mysteries of all time. Murder, mayhem, disappearances, you name it. If it's true crime, they're on the case. Custom case art by Hannah Hill. https://instagram.com/serious_moonlite?igshid=lhy8ijowoc9p
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Problem Solvers with Jason Feifer features business owners and CEO’s who went through a crippling business problem and came out the other side happy, wealthy, and growing. Feifer, Entrepreneur’s Editor in Chief, pulls these stories out so other business can avoid the same crippling problems. 767392
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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What if you knew data behind the fastest growing SaaS companies today? Each morning join Nathan Latka as he spends 15 minutes interviewing SaaS founders. You'll learn how SaaS CEO's launched their startup and grew it into a real SaaS business. SaaS Founders range from bootstrapped to funded, MVP to 10,000 customers, pre revenue to pre IPO.
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Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is "Being Happy" from Purple Planet Music)
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This is the entrepreneurial education I wish I’d had. A few years ago, I thought I'd made it as a Founder. My app was topping the charts, I was winning awards, having drinks with the Queen at Buckingham Palace (she laughed at one of my gags, sure), but as my business started to fail, I realised I had so much more to learn. The trouble was I found most business chat too stuffy, surface level or braggy so I started Secret Leaders to get behind the mask of entrepreneurship. I speak with the bes ...
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
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How do you design digital products that people actually want? Get UX tips and insights from experts behind some of the most successful digital transformations and experiences in the world. Each 25-minute interview is a candid conversation with the thinkers, doers, and builders at the forefront of UX design, accessibility in the user experience, and product management. Learn everything from how you can turn around a product launch failure, to how AI can make a designer’s life easier, and even ...
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Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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His name is Ben Baller not Ben Humble & his co-host is JimmyBoi aka Jimmy The Gent. The CEO & Founder of IF & Co. Custom Jewelry & The Head of DoneRight & Company provide deep insights as to who they really are and who their listeners could be. The Best Jewelers in the Game are taking you through their world of fame, fortune, luxury & so much more. Joined by celebrity guests or performing together, this show is Flawless. New episodes are released every Monday & Thursday at 3 PM EST/12 PM PST ...
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Real English Conversations Podcast - Learn to Speak & Understand Real English with Confidence!

Real English Conversations: Amy Whitney & Curtis Davies - English Podcast

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Welcome to the Real English Conversations podcast, your ultimate destination for immersive English learning! If you're eager to elevate your English proficiency beyond the basics, you've landed in the perfect spot. Our mission is to empower you to master listening, speaking, and comprehending English in real-world scenarios, regardless of your location. From casual discussions to professional dialogues, we cover a wide spectrum of topics, ensuring you're prepared for any context. Learning wi ...
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A 18+ community for anyone who has ever worked in the customer service field to vent and share about their worst customer experiences. Think you got the worst Karen story? Or the most terrible Boss? We don't get paid enough to put up with any kind of mental or physical abuse. We don't even get paid a living wage! Let's fix that together
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The Golfstore Podcast

Golfstore, Martin Hardenberger Sverkas and guests

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The Golfstore Podcast is a podcast about golf, where we share our tips, knowledge and passion for the game. In by-weekly episodes we will interview Golfstore Teaching Professionals to provide compelling and inspiring stories that will help you with golf game.
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With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to dro ...
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First Principles is a weekly interview podcast comprising authentic, candid, and insightful conversations between some of India’s most accomplished founders and business leaders, and Rohin Dharmakumar, The Ken’s CEO & co-founder. From personal philosophies, mental models and decision making frameworks, to reading habits, parenting styles or personal interests, each episode will delve into what makes each of these leaders unique.
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Welcome to Wisking it all, where we interview hospitality professionals who put everything on the line to do what they do, and we try to understand how and why? Contrary to most businesses the hospitality business is mainly made up of people who are passionate about their trade. Not many people go into it for the money but go into it for the passion of delivering a unique customer experience.
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Welcome to The Chemical Show™, where chemicals mean business. Featuring interviews with industry executives, you’ll hear about the key trends impacting chemicals and plastics today: growth, sustainability, innovation, business transformation, digitalization, supply chain, talent, strategic marketing, customer experience and much more. Episodes are published every Tuesday. Hosted by industry veteran Victoria Meyer, The Chemical Show brings you the latest insights into the industry. You will h ...
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KUER’s award-winning interview show explores the world through deep thinkers who host Doug Fabrizio asks to think even deeper. Join writers, filmmakers, scientists and others on RadioWest: A show for the wildly curious.
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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This is a podcast about highlighting and spotlighting the small guys and small gals out there doing those bitchin builds. You know the ones that work so hard on their Projects but yet get over looked by others, well not here and not anymore. We're going to flip the Hot rod interview process out there on it's head. We will throw a big name in here once and a while but for the most part it is us small guys. So if you have that cool Car, Hot Rod , or Truck let us know. If you think that your st ...
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The ProductLed Podcast is a weekly interview series with both product-led growth leaders and practitioners who have real knowledge to share on what it takes to use their product to grow a business.
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Entrepreneur Stories 4⃣ Inspiration

Millionaire Interviews Podcast & Sir Austin Peek

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Entrepreneur Inspiring Stories to Help Motivate, Build, & Grow Your Successful Business with a Master Class from Entrepreneurial Thought Leaders that tell it How It Is... Millionaire Interviews is actionable advice for the (future & present) Entrepreneur, Thought Leaders, Solopreneur, Youpreneur, and Small Business Owner. The host interviews Business Founders in the Product, Service, Real Estate, and Tech industries so they can teach you from their experience. Connect with other Listeners @ ...
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Reveal is for revenue leaders who want to reach their full potential. Every week we interview practitioners, leaders, and experts to explore how they use revenue intelligence – a new way of operating based on data instead of opinions – to win their market. You’ll hear candid stories of success (and failure), learn how to win with a data-first mentality, and get actionable insights you can implement today. Hosted by GTM enablement mastermind, Danny Wasserman.
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The Strange Motion Way

The Strange Motion Way

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Tim and Carrie Strange will talk about the behind the scenes of the Hot Rod World - Interview Icons of the hot rod and Custom world, talk about BMX and the connection it has with the Hot Rodders and when you least expect it - They will talk about cats!
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Nobody’s prepared to grow a billion-dollar business from square one. So we’re learning from revenue leaders who have already done it. Join host Alex Kracov, former VP of Marketing at Lattice and now Founder and CEO of Dock, as he has candid conversations with successful revenue leaders about their business growth stories. We’ll talk to sales, marketing, and customer success leaders about their growing pains. We’ll interview founders who have built companies from the ground-up. And we’ll talk ...
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Best Business Podcast (Gold), British Podcast Awards 2023 How do you build a fully electric motorcycle with no compromises on performance? How can we truly experience what the virtual world feels like? What does it take to design the first commercially available flying car? And how do you build a lightsaber? These are some of the questions this podcast answers as we share the moments where digital transforms physical, and meet the brilliant minds behind some of the most innovative products a ...
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A collection of knowledge and insights from brilliant clinicians in the field of neuromotor development and childhood disability to inspire, motivate and provide you with the tools to help the amazing kids you treat develop their potential www.wiredondevelopment.com
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Business, sales and marketing insights from a storytelling marketer to help you grow your business. We interview people who work or run interesting businesses across industries to learn how they are Nerdy about the business they are in.
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Cue the Next Leader is a series of conversations designed to share a common journey to help automotive leaders go further, faster. Go beyond what your team is achieving today with valuable lessons from other managers and owners in our industry. “We study the successes of others deeply, so that together we rise.” – Danny Zaslavsky. For more information on VINCUE, go to https://vincue.com/customer-wins/
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Office Ladies

Earwolf & Jenna Fischer and Angela Kinsey

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The Office co-stars and best friends, Jenna Fischer and Angela Kinsey, are doing the ultimate The Office re-watch podcast for you. Each week Jenna and Angela will break down an episode of The Office and give exclusive behind the scene stories that only two people who were there, can tell you.
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The People-First Leaders podcast honors the Founders, CEO's and CFO's who prioritize customer value and growing their people first. (Global Top 2% on Listen Notes) The show is hosted by Doug Utberg - a 20+ year corporate and entrepreneurial veteran who been podcasting since 2020. He's published and recorded more than 300 episodes and is actively looking for new value-focused leaders to interview on his show. Our 20 to 30-min podcast episodes share the stories and strategies of leaders who pr ...
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Improve your customer interview technique by listening to someone else conducting one every week. Each episode explores a different software product from the perspective of a different user. Hopefully, this will help you to discover new perspectives, make better products and do more customer interviews for your own products.
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Weekly ecommerce strategy, CX and technology podcast hosted by two experienced digital consultants. Featuring interviews with industry thought leaders and practical advice on improving end-to-end customer experience and understanding how to make better technology decisions. Sponsored by Scayle and Swap. Previously know as Re:platform. We provide the answers to help you get the most from your ecommerce strategy and tech stack. Our episodes will help you understand the ecommerce landscape, pla ...
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Customer Success Career Coach

Carly Agar | Career and Job Interview Tips for Customer Success Managers

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Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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Building AI Products is a practical podcast for people who build AI, machine learning, and data science products. AI is changing the world. But the popular "big idea" discourse about building AI products is mostly wrong and useless. In the meantime, the builders who are actually making and shipping AI products are following a boring playbook that works: doing customer discovery, prototyping, experimenting, and iterating. We interview those builders and learn from their experiences shipping r ...
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show series
 
Cloud DX CEO Robert Kaul joined Steve Darling from Proactive to share exciting updates with Proactive regarding the renewal of Master Deployment Agreements with paramedic services in Ontario. These agreements, spanning 12 months with an Ontario County Paramedic Service and 24 months with the Guelph Wellington - City of Guelph Paramedic Service, sig…
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In today's challenging business landscape, especially within the volatile chemical industry, resilience is key. Host Victoria Meyer outlines three vital strategies in navigating chemical market uncertainty this week on The Chemical Show: commercial discipline, customer centricity, and market diversification. Victoria emphasizes the importance of co…
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Chase and Timothy talk with Stanley Sievers about physical comedy, midwest hardcore, & finding a character. Follow Stanley: @stanleyws on Instagram https://stanleyws.com/ Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com…
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Jerry Rosengarten is a seasoned, serial entrepreneur and designer who, somewhat unexpectedly, created a revolution in menswear when he designed the leisure suit. However, the leisure suit's success was short-lived. Jerry reveals how knockoffs and cheaper fabrics flooded the market, ultimately leading to the downfall of his business. Through his exp…
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Rebel Foods was incorporated in 2015. Before that it was Faasos and Faasos has been around since 2004. But co-founder and CEO Jaydeep Barman says back in 2004 when he and his co-founder Kallol Banerjee started it, they didn’t look at it as a means of living. It existed to some extent, primarily, to fulfil their own craving for good Calcutta rolls a…
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Hey guys!! whats up, were back with another cool Podcast episode here! If you think hey I want to be on an episode then hit us up. We got to hang out with Kirk as we did the shoot for the Magazine and plus he showed us some toys of his. You got to to hear this episode folks.... Be sure you guys get signed up to the Magazine over at: https://www.Bus…
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Petros Pharmaceuticals CEO Fady Boctor joined Steve Darling from Proactive to share exciting developments with Proactive, highlighting a new collaboration with Lemonaid Health, a prominent telemedicine provider and subsidiary of 23andMe. Through this collaboration, Lemonaid Health's telehealth platform will offer prescription STENDRA® (avanafil) in…
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RocketFuel Payment Solutions CEO Peter Jensen joined Steve Darling from Proactive to discuss the company's approach to leveraging blockchain technology for monetary transactions in an interview with Steve Darling from Proactive. Jensen highlighted the strategic use of stablecoins to facilitate efficient, transparent, and secure money transfers, par…
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Thanks for picking Dannys episode! This truck was his grand daddy's farm truck and now it has a new life as this short bed Hot rod. The truck started its life as a long bed but you know when ideas start flowing and the tools start being used a different outcome emerges. Danny told us he tinks his Grand. Dady is lookin down with a big fat grin on hi…
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MariMed CEO Jon Levine joined Steve Darling from Proactive to to share the Company’s significant developments, including its recent of Allgreens Dispensary, LLC, which closed on April 9, 2024. The acquisition enabled the Company to operate its 5th Thrive-branded dispensary in Illinois. It followed the recent opening of the Company’s processing faci…
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Nevis Brands CEO John Kueber joined Steve Darling from Proactive to announce the successful completion of the initial production run of Major shots in Missouri through its licensee, Stash House Distro. This milestone marks the expansion of Nevis Brands' product offerings into the Missouri market, with three flavors of its 2-ounce Major shots—Fruit …
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Ocean Power Technologies CEO Philipp Stratmann joined Steve Darling from Proactive to shared exciting news about the launch of a new generation of buoy systems that mark significant advancements in the company's renewable energy technology. In an interview with Steve Darling from Proactive, Stratmann highlighted key features of these innovative buo…
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Creo Medical Group PLC (AIM:CREO) CEO Craig Gulliford discusses an NHS case study that showcases the efficacy of Creo's Speedboat technology.In an interview with Proactive's Stephen Gunnion, Gulliford discussed the case study, which was conducted by the NHS Supply Chain responsible for the procurement of devices and consumables worth approximately …
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From Ace to Zorn and Adams to Zeppelin we check out our favorite 11 live albums with killer guitar playing...plus bonus Neil Diamond! Rob Rhodes - www.rhodetripent.com Gabor Josika - SuperFunAwesomeHappyTime Pedal Show This episode is brought to you by Fretboard Biology Fretboard Biology - the online guitar college created by Joe Elliott, ex Head o…
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Bob Kain is the GM of his generational dealership, Jack Kain Ford. Bob surrounds himself with family including his wife, Jan, who runs human resources and unknowingly sneaks into our podcast. Billed as one of the top-rated Ford dealerships in Versailles, KY, Jack Kain Ford provides an inviting atmosphere to their family-owned and operated dealershi…
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Ever been to a dentist and left with more than just a sparkling smile? That's exactly the kind of experience Dr. Eric San Diego and Dr. Reid Donakey aim to provide at Dental Town Milton. Celebrating their two-year anniversary, these dentists join us on the Good Neighbor Podcast to share how they transformed a pediatric-centric clinic into a full-se…
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Join Amy and I in this insightful podcast episode as we delve into the crucial relationship between motivation and consistency, especially in language learning. Using real-life examples, we highlight how consistent learning leads to better retention and usage of knowledge. I also share my journey from sporadic studying (after a very awkward situati…
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For episode 9 of our new season, I'm joined by Dr. Simon Jury who is Vice President of Data & Analytics at ASDA (a leading retailer here in the UK). Simon has decades of experience in the industry and learned his trade at some of the leading names in the world of CRM and data analytics. During this conversation, you'll hear us explore Simon's techn…
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ANGLE PLC chief executive Andrew Newland joins Proactive's Stephen Gunnion with news the company has entered a significant contract with AstraZeneca, marking its second major collaboration with a large pharmaceutical company. Newland, expressed enthusiasm about this development, noting the contract's potential to expand ANGLE's services in oncology…
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Ilika PLC (AIM:IKA, OTCQX:ILIKF) chief executive Graeme Purdy discusses a trading update and the latest company milestones with Proactive's Stephen Gunnion.Purdy highlighted that Ilika's financial performance for the year ending in April is expected to be in line with projections, noting a significant revenue increase from £0.8 million the previous…
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The FTSE hit another all-time high of 8,081 as trading got underway, following repeated record closes so far this week.The mood was less positive for Lloyds though, as shares in the bank fell on news profits slipped in the first quarter, partially hit by a jump in costs relating to headcount reductions.Elsewhere, consumer goods firm Reckitt Benckis…
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Are you ready to take the next big step in your career? Have you been considering getting a coach or a mentor but just not sure if it is the right move for you? Then this episode is an absolute must-listen for you! In part one of this two-part series, I’m going to delve into the world of career success and uncover how finding the right coach or men…
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Fah Mai Holdings Group Inc UK head and manager of @whiskybullauctions Jacob Carter discusses the benefits of whisky as a stable and tangible asset in a volatile stock market environment. In an interview with Proactive's Stephen Gunnion, Carter highlighted that whisky appreciates in value due to its age, scarcity, and availability, offering an indep…
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Ecora Resources PLC (LSE:ECOR, TSX:ECOR, OTCQX:ECRAF) chief financial officer Kevin Flynn provides an update on the company's performance for the first quarter of 2024, highlighting strong results in line with expectations.In an interview with Proactive's Stephen Gunnion, Flynn noted significant volume growth, particularly from the Kestrel operatio…
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This week we’re breaking down “Customer Loyalty”. Dwight goes out of his way to stop Darryl from leaving Dunder Mifflin, and Jim misses Cece’s recital which leads to a fight that causes Pam to turn to someone from the documentary crew! We hear audio clips from the director of this episode, Kelly Cantley, who talks about taking on such a big reveal.…
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Pushing back against rising cloud costs – one CEO make big savings, Microsoft makes it clear that it doesn’t want Windows 11 on older hardware, Apple’s Vision Pro is showing disappointing early results and Google makes it clear that it needs to up its game. All this and more on the “we’re not gonna take it” edition of Hashtag Trending. I’m your hos…
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On this episode of "The Drive" Las Vegas, Jason Harris and Ted Rubin from ActivEngage delve into how dealers can improve connection with communication technology. From live chat and text messaging to in-person interaction, Jason and Ted discuss enhancing customer interactions with technology and training to better your dealership's retention and cu…
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Hey guys! thanks for picking this one! Rick is one pretty cool guy. We got to hang out with him and his awesome Car and shoot it and get stories on it. We came down to shoot 7 cars in 2 days and we made it happen we were busy but made it happen. You got to hear the story he tells about shorty Joel and Joe it is great! Pull up a seat!!!!!!!!!!!!! If…
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PharmAla Biotech Nick Kadysh joined Steve Darling from Proactive to share exciting developments, announcing significant milestones achieved by the company's joint venture, Cortexa Pty., in Australia. Cortexa has commenced batch manufacturing of GMP LaNeo MDMA 40mg capsules, marking an Australian first. These capsules will support both clinical tria…
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As a founder, uncertainty is the air you breathe. Sam Conniff, entrepreneur, bestselling author, and co-creator of the Uncertainty Experts, shares his invaluable insights and strategies for navigating the unknown and transforming your relationship with risk. Drawing from his experience and the Uncertainty Experts program, Conniff breaks down the me…
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About the Episode Bradley Bloch, CEO of Factura.ai, discusses the journey of building an AP automation software specifically designed for multi-unit businesses in the restaurant industry. He shares his transition from private equity to the food world and how the idea for Factura.ai came about. The software aims to simplify and streamline the accoun…
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Lisata Therapeutics CEO David J. Mazzo discusses the oncology company's focus and recent advancements in an interview with Proactive's Stephen Gunnion. Lisata Therapeutics, established 18 months ago through the acquisition of Cend Therapeutics by Caladrius Biosciences, is dedicated to developing technologies aimed at treating solid tumour cancers. …
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First Phosphate Corp CEO John Passalacqua and Chief Geologist Gilles Laverdiere joined Steve Darling from Proactive to announce the third set of assay results from its ongoing 25,000 metres drill program at the Bégin-Lamarche project in Quebec. With a total of 23,398 meters drilled, assays from 9,155 meters have been completed, while 4,691 samples …
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Wishpond Technologies CEO Ali Tajskandar and CFO David Pais joined Steve Darling from Proactive to present the company’s financial achievements for the fiscal year ended December 31st, 2023. The company reported record annual revenue of $23.1 million for fiscal year 2023, marking a 13% increase compared to fiscal year 2022. In Q4-2023, Wishpond ach…
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Unlock the mysteries of dementia care with Dr. Carolyn Clevenger as she introduces us to the innovative Integrated Memory Care Practice, a sanctuary where primary care, dementia expertise, and caregiver support converge with grace. By prioritizing the often-overlooked caregivers, Dr. Clevenger's approach sheds light on their indispensable role in m…
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Europa Oil & Gas (Holdings) PLC (AIM:EOG) chief executive William Holland discusses an updated emissions study for its envisaged Irish offshore gas project in an interview with Proactive's Stephen Gunnion.Holland said the third-party report reassesses the emissions from the Inishkea West prospect. The report was necessary due to changes in the pros…
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Union Jack Oil PLC (AIM:UJO, OTCQB:UJOGF) newly-appointed independent non-executive director Craig Howie shares his extensive background in the natural resources sector, notably oil and gas, which began with his role at KPMG corporate finance in Aberdeen during the early to mid-2000s. In an interview with Proactive's Stephen Gunnion, Howie said the…
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FOLLOW US: LinkedIn: https://www.linkedin.com/company/inside-commerce/ ABOUT THIS EPISODE: BigCommerce ran its annual summit last week in London, welcoming more than 400 agency and technology partners, 200 customers and 100 employees from across the globe. In this podcast, James & Paul digest the latest company news, assessing what the Summit revea…
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Helix Exploration PLC CEO Bo Sears tells Proactive's Stephen Gunnion the company successfully secured a drilling rig from Treasure State Drilling for its upcoming appraisal drilling campaign at the Ingomar Dome project in Montana. Sears highlighted the importance of this acquisition, as rig availability often poses significant challenges for operat…
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The FTSE 100 soared to a record intraday of 8,070 as the market opened after closing at an all-time high on a strong performance yesterday.Fuelling gains early on was Primark owner ABF, which soared after unveiling bumper interim results where stronger margins took pre-tax profits 37% higher to £881 million.JD Sports was also rising, having announc…
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Jason Cohen founded WPEngine in 2010 and broke $20m within 4 years. Today, the company does $400m+ in Revenues. In this podcast Cohen teaches 9 rules he used to change his org chart, optimize roles, and replace himself as CEO as he scaled. Will they break $500m revenue this year?By Nathan Latka
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“FarmBot will be the best farmer for any crop and any location at any time of year” Welcome to the world of FarmBot where technology meets agriculture. Have you ever imagined what it would be like gardening without getting your boots stuck in the mud? Introducing…FarmBot! This robotic tech can plant, water and nurture your crops until harvest - all…
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Deutche Telekom is using what they call “digital humans” for customer service and claiming great results. Mark Zuckerberg gives some insight into Meta’s different approach to AI strategy in recent interviews and Elon Musk suffers quality issues on two offerings which may have been rushed to market.” All this and more on the “Murphy was an optimist”…
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