It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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In Before The Lock
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Content provided by IB4TL, Erica Kuhl, and Brian Oblinger. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by IB4TL, Erica Kuhl, and Brian Oblinger or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
…
continue reading
109 episodes
Mark all (un)played …
Series home•Feed
Manage series 2660859
Content provided by IB4TL, Erica Kuhl, and Brian Oblinger. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by IB4TL, Erica Kuhl, and Brian Oblinger or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
…
continue reading
109 episodes
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