Best Customerexperience podcasts we could find (Updated September 2017)
Related podcasts: Customer Experience Business Leadership Customerservice Marketing Customer Tech Customer Service Management Education Experience Ux Culture Careers Business News Arts Society Howtomakemoneyasacoach Howtogetclients Hottogetstartedasacoach  
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show episodes
 
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Frank Reactions - Customer Experience & Customer Service in the Digital Era
 
Customer Experience & Customer Service in the Digital Era
 
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IBM Customer Experience Analytics
 
Podcast by IBM Customer Experience Analytics
 
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Navigating the Customer Experience
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
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InspireCast Customer Experience Podcast
 
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of GMC Software.Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience.#Business#Branding#Marketing
 
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Customer Experience
Monthly
 
The message is coming loud and clear. Customers want more! More respect, more choice, and more help!And they also want less! Less hassle, fewer procedures, less aggravation.They want a better experience every time they deal with you.Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.I ...
 
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Executive Innovation: The Evolution of Customer Experience & Sales
 
One Touch Brands brings you real executive conversations and topics about the evolution of customer service, sales and marketing with technology innovation and the change in consumer expectations. Host Carrie Chitsey Wells, talks with technology and industry experts, executives, innovators and entrepreneurs openly about the problems they encounter, the future of technology and how they are embracing the future of the mobile and digital worlds in their customer service and sales organization. ...
 
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
 
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly unders ...
 
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Pat Perdue's Customer Experience Podcast
 
Pat Perdue’s Customer Experience Podcast
 
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Frank Reactions - Customer Experience & Customer Service in the Digital Era
 
Customer Experience & Customer Service in the Digital Era
 
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CXPilots: Customer Experience Management
 
centering organizations around their customers
 
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Improving Customer Experience
Monthly+
 
ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
 
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Zafin | Customer Experience in Retail Banking: Buzzword or Business Priority?
 
It seems as though every company is out to improve the customer experience. The concept has been around for some time, with varying degrees of success in industries like retail sales, telecommunications and e-commerce.However, if we turn our attention to financial services, we find that the customer experience is clearly broken. We see pockets of innovation from more progressive institutions, but it’s safe to say that, in general, banks are still searching for the elusive optimal customer ex ...
 
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Customer Experience 404
Rare
 
Customer Experience 404 with Andrew Maher is a podcast series that brings to light the challenges of delivering excellent digital customer service. We invite industry leaders from around the world to share with us their secret hot sauce - their secrets to solving the digital divide.
 
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Forrester's CX Cast
Weekly
 
A weekly discussion with Forrester analysts highlighting new customer experience research and relevant customer experience topics in the news. More information at www.forrester.com.
 
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Transforming the Customer Experience with Kristina Evey | Inspiring Business Leaders With Strategies to Increase Profits and Build a Loyal Customer Base
 
Transforming the Customer Experience is a podcast created for you, the Business Owner, Leader, or Manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute, Kristina Evey delivers every week. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting new customers and increasing your profits!
 
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Power to the Small Business | Branding / Marketing Plans & Ideas / Social Media / Customer Experience Design / Digital Marketing
 
Host Jay Ehret interviews experts in branding, content marketing, digital marketing, social media, email, SEO, mobile, advertising, PPC, website development, customer experience design and more to help you create marketing plans and generate marketing ideas for your small businesses and for medium-size businesses
 
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QBC Podcast on The Customer Experience
 
QBC Ltd is an executive coaching firm which specialises in motivating an engaged workforce to create great customer experiences. In this blog and podcast series, company founder Michael Byrne addresses The Customer Experience. For more information on this and other QBC newsfeeds, visit http://www.qbc.ie
 
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The Chief Customer Officer Human Duct Tape Show
 
Jeanne Bliss, five time Chief Customer Officer and author of “Chief Customer Officer 2.0” is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations. Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk t ...
 
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The Modern Customer Podcast
Monthly+
 
The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
 
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Relate
Monthly+
 
Exploring every type of relationship except romance—that’s on you.
 
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The 5 to 9 Podcast
Weekly
 
The 5 to 9 Podcast offers a glimpse into the world of work, after the work day is done. To a lesser extent, its a show about finding your drive and lifestyle design, but not in the traditional sense. With personal and professional innovation at its core, the 5 to 9 seeks to empower and educate folks as they pursue personal fulfillment after the work day is done.
 
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Fast Leader Show | Stories to help you move onward and upward...faster
 
The Fast Leader Show is a podcast created to help you move onward and upward faster in your career and life. We deliver to you leadership tips, quotes, and inspirational stories in a fun way. Jim Rembach delivers an informative show for employees, leaders, entrepreneurs, and all who lead self and others every Wednesday. Each episode brings you a guest who shares their story that will help you get over the hump. We end each show with the Hump Day Hoedown where our guests provide robust yet ra ...
 
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Hustle
Monthly
 
The ideas, methods, people, teams and cultures behind designing meaningful digital products. A Funsize production, hosted by Anthony Armendariz.
 
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Relate Singles By Zendesk
Weekly
 
Update your description in your FeedPress settings.
 
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Customers For Life
Weekly
 
Let's be clear right out of the gate, earning customers for life is not rocket science. You don't have to get deep in the weeds with the analytics that justify the big payoff to just being cool with your customers. All your customers really want is to feel like they matter and that they have value to your business. The big disconnect for businesses is in exactly how they create an exceptional customer experience so that they stand out in a sea of sameness. We're here to share high level stra ...
 
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Project Distinct Podcast
Weekly+
 
How can you add purpose to your career or business by creating distinctive emotional connections with your customers and your team? How can you do more good for others by enhancing the innovation you bring to the marketplace? PROJECT DISTINCT is a brief, daily conversation for our community. We seek to develop a unique approach that will connect at such a high level with customers and colleagues that we are recognized as distinctive in the marketplace -- and are rewarded with loyalty for our ...
 
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"Voice of the Customer Radio" - Execs In the Know
 
Become a follower of "Voice of the Customer Radio" every two weeks as we feature stand out executives who represent the mandate of their customer experience and customer service strategies.Listen to all our archive shows. Rated some of the best content on radio.
 
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UX Australia audio (from 2015)
Weekly+
 
User experience, service design, customer experience and related conferences.
 
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Fokus!Kunde!
Weekly
 
Unternehmen vergessen die wichtigste Komponente in Ihrem Unternehmen: Den Kunden! Vielen wird dies erst bewusst, wenn ich sie darauf anspreche.Der Kunde darf in den Mittelpunkt Ihres Unternehmens gestellt werden und das ganze Unternehmen, angefangen bei der Chefetage, bis zu jedem Mitarbeiter, dürfen lernen in den Fußstapfen seiner Kunden zu laufen.Dieser Podcast gibt Ideen, Impulse und ganz viele praktische Beispiele aus dem Alltag, wie Kundenzufriedenheit und dann auch Kundenbegeisterung e ...
 
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Elevate Support Podcast
Monthly+
 
A podcast by the people behind Elevate Summit, the best conference out there for support pros.
 
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Making Excellent Customer the Standard
Monthly+
 
Abraham Venismach's Making Excellent Customer Service the Standard Podcast... Interviews with experts, front line on the job customer service professionals, product reviews and more. To help you make excellent customer service the standard!
 
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New Business Strategies™
Weekly
 
The New Business Strategies Podcast offers 8-minute interviews with CEOs and thought leaders from leading technology companies (LinkedIn, Demandbase, Lithium Technologies etc.) and industry showcase examples of customer-aligned organizations. Tune in for high-energy, original interviews covering a wide range of topics that always include actionable advice for large and small businesses alike. Enjoy and keep up with the latest by subscribing to our channel. Please share with us your thoughts, ...
 
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This Is CX
Weekly
 
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
 
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Jeff Korhan
Monthly+
 
Customer Experience Marketing
 
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Solvent by Avtex
Monthly+
 
Solvent is the podcast that strips away the obvious and gets to the bare truth to discuss the real impact of technology experience and design on our daily lives. Stu King and Scott Jansen are joined by frequent guests on their show to discuss current happenings in the technology field.
 
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VB Engage - Mobile, Marketing, & Technology Podcast from VentureBeat
 
A brutally honest look at marketing and mobile engagement, plus interviews with some of the brightest minds around technology, social media, marketing technology, MarTech, and customer experience. Hosted by VentureBeat's Stewart Rogers and Travis Wright.
 
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CX Factor
Weekly+
 
Welcome to CX Factor, a web series hosted by Mark Fidelman, CEO of Fanatics Media, that shines the spotlight on world-class brands known for delivering smarter, superior experiences to today's modern, connected customers. In each episode, you'll learn industry leaders' secrets to delivering highly personalized, seamlessly integrated, and digitally powered customer experiences that win long-term loyalty.
 
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B2BiQ
Weekly+
 
B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.
 
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Design Critique: Products for People
 
Encouraging usable products for a better customer experience.
 
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Crack the Customer Code
Weekly+
 
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provid ...
 
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Digital Influence
Monthly+
 
Digital Influence is about digital transformation: what it means, how to do it, its challenges and how businesses around the world are succeeding with it. Digital transformation initiatives are now a high priority for business leaders. Changing the culture within organisations while also enhancing the customer experiences are no longer nice to haves, they are at the very heart of the future success of your business. Ryan Hogarth explores this new digital culture with guests who are at the fo ...
 
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Amazing Business Radio
Weekly
 
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety ...
 
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The Art of Business for Coaches with Hillary Rubin
 
The Art of Business for Coaches Podcast, a show for coaches who are ready to break the rules and learn new ways to create a coaching business that works on their terms. Hosted by Hillary Rubin, Spiritual Life and Business Coach, mentor for coaches, and creator of The Art of Becoming a Coach training program. Through deep conversations, this show will eliminate what is in the way of your success and show you ‘out of the box’ strategies to build your business. We’ll cover topics like sales, pr ...
 
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SaleMove Movers & Shakers
Rare
 
Movers & Shakers is SaleMove's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
 
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The CX Coach
Weekly+
 
Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience
 
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Tastemakers Podcast
Monthly+
 
The Tastemakers podcast is a behind the scenes look at the marketing of food and restaurants. We’re talking to people in the business of selling food including founders, marketers, chefs, investors, technologists and data analysts to find out how they do their part creating experiences that their customers love. We're brought to you by Plein Air, the agency that helps brands grow through connected, shareable and useful customer experiences.
 
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Design Critique: Products for People
 
Encouraging usable designs for a better customer experience.
 
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Landscape Digital Show
Weekly
 
Landscape Digital Show with Jeff Korhan is for green industry companies that want to grow their landscape or lawn care business with digital marketing. In less than ten minutes, each episode delivers inspirational ideas and actionable plans for using digital media to attract and engage customers, talented team members, and community supporters. Discover how to build a loyal audience and distinguish your business using social media, email, and content marketing to create exceptional customer ...
 
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BrandHook
Rare
 
BrandHook is a brand & customer experience consultancy. We are passionate about helping brands create powerful and connected customer experiences because we know that when a brand gets that right, it makes you feel wonderful.To help our clients build those great customer experiences we anchor our thinking in an ethnographical approach. We take you and your business into the world of your customer – their homes, the way they shop – with particular interest in the role that your brand plays in ...
 
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Myagi - Experiential Retail
Monthly
 
Using bite sized lessons, Myagi empowers retail sales associates to become masters of customer experience. Working with brands and retailers we ensure that these same associates have brand, product and skills based training right in their pocket through our App.Sales associates love us as we speak their language- taking Social Media tools and applying them to employee engagement, we flipped E- learning on its head.
 
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show series
 
Sales enablement is intended to help raise performance, but a lot of efforts have backfired due to departmental silos. And now there’s growing gap between what salespeople need and what they’re getting to improve performance. For example, Corporate Visions recently surveyed 500 B2B marketers and sales professionals that 20% of organization cont ...…
 
Hi everyone and welcome to the Why 2 podcast where I interview interesting and noteworthy people to learn about their journeys and specifically look to understand their beliefs, values, mindset, and resources they used to get started and succeed on their journey I'm your host Dustin Elliott and today’s guest is Michael Back. Michael is a self p ...…
 
Bonita Inza the Co-Founder and CEO of BBforME, an app for providers and clients to manage their lifestyle appointments, payments, communication, client portfolios and more joins eHealth Radio and the Health News and Technology Channels. Listen to host Eric Dye & guest Bonita Inza discuss the following: Bonita, you always had a passion for welln ...…
 
What kind of customer experience do you give your brand new customers? In this episode of The Advanced Selling Podcast, Bill Caskey and Bryan Neale review the hazards of ignoring the customer experience. We all want more referrals and we all want to grow our current client business, but do we do all we can to make that experience with them such ...…
 
What kind of customer experience do you give your brand new customers? In this episode of The Advanced Selling Podcast, Bill Caskey and Bryan Neale review the hazards of ignoring the customer experience. We all want more referrals and we all want to grow our current client business, but do we do all we can to make that experience with them such ...…
 
What kind of customer experience do you give your brand new customers? In this episode of The Advanced Selling Podcast, Bill Caskey and Bryan Neale review the hazards of ignoring the customer experience. We all want more referrals and we all want to grow our current client business, but do we do all we can to make that experience with them such ...…
 
What kind of customer experience do you give your brand new customers? In this episode of The Advanced Selling Podcast, Bill Caskey and Bryan Neale review the hazards of ignoring the customer experience. We all want more referrals and we all want to grow our current client business, but do we do all we can to make that experience with them such ...…
 
My guest this week is the super savvy founder of Allied Health Marketing, Chris McCarroll. Allied Health Marketing looks after allied health professionals in a marketing capacity. Chris is the first to say that he is not a business coach but in fact a service that sits between the business and business coach developing marketing strategies and ...…
 
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Lessons Learned in Marketing
 
This week we revisit a conversation with Nicholas Webb.Nicholas noticed a number of years ago that brands were moving toward thoughtful innovation methods to invent better human experiences.He researched this for a number of years and it led to this book.His bestseller, What Customer Crave, is about customer experience innovation, and the way i ...…
 
You may be doing something wrong in marketing your brand and not even know it! Michael Barber, Founder of barber&hewitt explains how to make your brand standout like master marketer, Queen Bey! From simple details, such as your e-mail address, to the complexity of customer experience, your brand is more than a one step process. In this episode, ...…
 
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CCW Digital: A Customer Service Online Platform
 
Eytan Bensoussan joins us and shares his thoughts on customer experience from a fintech perspective. His thoughts are if you’re creating a new option, the role of the bank should be different. And so in servicing small business owners, Eytan’s point of view is the role of the bank should be a first line of defense against the burdens of financi ...…
 
Businesses need to help people decide to buy. Augmented reality can help simplify the buying decision. AR can help you attract new customers, retain the ones you have and increase opportunities for cross-selling. With AR, you can improve the overall customer experience by creating an interaction instead of a transaction.…
 
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AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion
 
Podcast #003 – Guest Expert: Oliver Christie: “Have predictions for AI in 2017 Come True?” Show Notes: On today’s show we interview guest expert Oliver Christie and discuss his 5 predictions for artificial intelligence in 2017. Now that we’re about two thirds of the way through 2017 we discuss what happened with his predictions – which ones cam ...…
 
Eytan Bensoussan joins us and shares his thoughts on customer experience from a fintech perspective. His thoughts are if you’re creating a new option, the role of the bank should be different. And so in servicing small business owners, Eytan’s point of view is the role of the bank should be a first line of defense against the burdens of financi ...…
 
Want to be an industry leader in the internet age? Aaron Shapiro, Founder and CEO of Huge, explains how their user-first philosophy and edgy corporate culture are transforming preeminent brands by reimagining the digital customer experience. Then, 4-time Olympian and Founder of Worth Winning, Lauryn Williams, offers practical financial planning ...…
 
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Women's Business Club
 
Keep your customers coming back.
 
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Luminary Business with Todd Staples Digital Marketing Consultant
 
In today’s show, we’re talking to the founder and CEO of Clutch, Ned Moore. Clutch is a customer relationship management platform that allows B2C companies, like e-commerce stores, banks, etc. to connect at a deeper level with their customers using data. We cover a range of topics including big data, segmentation, data analysis, etc. Most impor ...…
 
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Women's Business Club
 
Creating your customer experience map.
 
Jason Grochowski Client Strategy Principle and I talk about the Digital Customer Experience in the modern age. We even take a stab at a look back on customer experience over the last 100 years. Mass Production turned to Mass Marketing. The online customer experience was born and the psychology of marketing continues to get more complicated. How ...…
 
In too big of a rush to watch the video? Subscribe on iTunes and listen to our podcast on the go! window._wq = window._wq || [];_wq.push(function(W) { var playedOnce = false; W.api(function(video) { if (!playedOnce && /[&?]autoplay/i.test(location.href)) { playedOnce = true; video.play(); } });}); Despite the usual friction that one generally s ...…
 
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Future Of Consumer Marketing
 
Product recommenders are the future of retail sales. Customer experience is important to retain customers.
 
Stephen Turner, the host of Lawyers of Tomorrow, interviews Richard Mabey, the co-founder and CEO of Juro, the award-winning, end-to-end contracts management platform about the importance of legal design within the legal industry. Richard gives encouragement to legal entrepreneurs who wish to take the plunge and design, build and then finance t ...…
 
SUMMARY: To elevate means "to lift." And that's what Billy Boughey is an expert at. Sometimes it's lifting the brand of a client. Other times, it's lifting up his team by fostering a healthy culture. And often, it's looking at what's trending in the world right now (spoiler alert: it's robots) and finding innovative ways to incorporate it into ...…
 
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have the pleasure of having Mark Bonchek on the show. Mark is the Founder and Chief Epiphany Officer of Shift Thinking. He leads organizations to make the shift from incremental to exponential growth and to achieve transformational change so that they can more effectively compe ...…
 
Episode 10 : Engaging the World Where They’re At Bridget Richard’s background is in Social Services. After giving birth to her first child, she knew she wanted to do something more, but wasn’t sure what that would be. After doing her research, she found a need in her field; caring for the mental and emotional health of teens. As she transitione ...…
 
Today, we're sitting down with Justine Jordan (VP of Marketing) and Taylor Davis (Customer Support Manager) to learn how Litmus - the leading email testing platform - is connecting customer experience to their overall business strategy. In 2015 Justine was named "Email Marketing Thought Leader of the Year" by Direct Marketing Association and is ...…
 
Are you connecting with and empowering your customer advocates? If not, you should. Here’s why. Customer advocacy marketing programs help you increase revenue by improving customer acquisition and retention (and they’re your bes source of leads). How? Because you’re helping to encourage and motivate happy customers to speak about you positively ...…
 
Hard work, Family and the Customer Experience: Randy Denha - President Denha & Associates, PLLC
 
In the healthcare provider space, consumer behaviors and expectations are evolving as digital touchpoints grow and the importance of providing exceptional customer experience translates across patients, nurses, doctors, and administrators alike. Patients often feel like they are at the mercy of their providers for scheduling appointments, acqui ...…
 
This week we give you the solution to booking more weddings, giving your clients an amazing customer experience, getting organized financial records and keeping all of your weddings organized through an amazing automated system called 17hats. Jordan interviews the founder/CEO and VP of development from 17hats. Not only that but we got you an aw ...…
 
Technology has touched every aspect of commerce and the interactions between people, government, and business. The wildlife, boating and outdoor recreation agencies are no different. This year, NDOW has embarked on an ambitious program to simplify its license offerings to improve customer experience. This week, Edwin sits down for the first of ...…
 
About The EpisodeIn this episode, Hannah talks with Pierre Grenier, who is Head of the ‘Voice of the Customer’ program at Zendesk.He brings a refreshing and unique perspective to building products thanks to his vast experience in both senior product management and customer experience roles. He’s also the first podcast guest to prepare a script ...…
 
In Retail or sell online? This one is for you! When we visit retail stores, the first thing we expect is a friendly, and warm greeting with an offer of assistance. But do we experience the same service with online retailers? Why are so many retailers still missing the opportunity to create a sense of relationship with real time engagement when ...…
 
Rob Bailey is the COO of Kustomer a company that unifies all the customer applications and customer data in one place so support teams can be more productive and serve their customers better. Rob was a tech executive for 15 years, including being the CEO of DataSift. In today’s episode we’ll talk about Rob’s time in the previous company, how he ...…
 
Dr Lee Styger, Director of the Executive MBA at Sydney Business School, University of Wollongong discusses with Darren the importance of innovation in businesses, but innovation that is based on developing and delivering enhanced customer experiences, rather than being yet another management fad.
 
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Chiropractic Economics-The Future Adjustment Podcast
 
Podcast Transcription Daniel: Welcome to “The Future Adjustment” Chiropractic Economics podcast series on what’s new and notable in the world of chiropractic. I’m Daniel Sosnoski, the Editor in Chief of Chiropractic Economics. And our guests today are Chad Lio, Social Media Marketing Director for Chiropractic Economics. And Alexis Lignos, Marke ...…
 
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The Gratitude Podcast: Inspirational | Motivational | Self Help | Positive Thinking Podcast
 
We tend to only remember the negative customer experiences, and it makes sense, we don't want that to happen again, but what about the positive ones? Lets give them a go, shall we?
 
In this episode, Caleb and Todd talk with Awl & Sundry COO, Mario Lanzarotti, about creating a great customer experience, working in a niche business, and leadership. Guest Links Mario Lanzarotti on Instagram AwlAndSundry.com Awl & Sundry Instagram Awl & Sundry Twitter The Power in You What We Learned 1. Be responsible with what you've been giv ...…
 
Improving the customer experience has been a top priority for the Veterans Affairs Department. It's mapping out touch points where veterans might interact with the department and collecting feedback from them about those interactions. Brian Michael, general manager of Medallia's public sector practice, tells Federal News Radio's Nicole Ogrysko ...…
 
In an age of intelligent, connected capabilities, consumers expect nothing short of a sophisticated banking experience that meets their evolving needs. They desire a deep level of personalization and anticipatory engagement. They want contextual, multi-touch experiences that span the entire organization. They demand an unprecedented level of qu ...…
 
Jason Friedman started Creative Realities and sold it in 2008 for mid 8-figures. Over the years he has started 4 other businesses. Today, he mostly helps fast fast-growing, entrepreneurial companies gain an unfair advantage over their competition through the art and science of designing their “customer experience journey” - a step by step proce ...…
 
Today we discuss how Garrett Schmenk and Jamie Reid from C3 Risk and Insurance Services are revolutionizing the insurance industry to create a better customer experience and the best possible premiums. They are the Google of the insurance industry. We Discuss: Change - why it's necessary for our lives Being proactive and mastering our minds C3 ...…
 
Today’s interview is with Keith Leimbach, CEO of Liveops, a leading virtual contact center solutions company for the financial, health care, insurance and retail industries. Keith joins me today to talk about the human and tech balance in customer experience, striking the right balance and maintaining quality standards when you are managing a n ...…
 
Right on the Money host, Dennis Mattern, discusses how tax planning can affect your retirement income strategy with Tommy Mai, president of Tommy Mai Financial, located in Westminster, California. With Tommy Mai Financial’s approach to tax planning is similar in nature to their business model of giving clients and new-comers the best customer e ...…
 
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