Best Customerexperience podcasts we could find (Updated January 2018)
Related podcasts: Customer Experience Customer Leadership Business Customerservice Customer Service Marketing Tech Experience Management Customer Support Customer Care Cx Retail Innovation Ux Relationships Stories Culture Storytelling  
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Navigating the Customer Experience
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
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Frank Reactions - Customer Experience & Customer Service in the Digital Era
 
Customer Experience & Customer Service in the Digital Era
 
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IBM Customer Experience Analytics
Daily+
 
Podcast by IBM Customer Experience Analytics
 
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InspireCast Customer Experience Podcast
 
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient.Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience.#Business#Branding#Marketing
 
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Improving Customer Experience
Monthly+
 
ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
 
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Frank Reactions - Customer Experience & Customer Service in the Digital Era
 
Customer Experience & Customer Service in the Digital Era
 
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Customer Experience
Monthly
 
The message is coming loud and clear. Customers want more! More respect, more choice, and more help!And they also want less! Less hassle, fewer procedures, less aggravation.They want a better experience every time they deal with you.Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.I ...
 
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
 
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly unders ...
 
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Executive Innovation: The Evolution of Customer Experience & Sales
 
One Touch Brands brings you real executive conversations and topics about the evolution of customer service, sales, and marketing with technology innovation and the change in consumer expectations. Host Carrie Chitsey Wells, talks with technology and industry experts, executives, innovators and entrepreneurs openly about the problems they encounter, the future of technology and how they are embracing the future of the mobile and digital worlds in their customer service and sales organization ...
 
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Customer Experience 404
Rare
 
Customer Experience 404 with Andrew Maher is a podcast series that brings to light the challenges of delivering excellent digital customer service. We invite industry leaders from around the world to share with us their secret hot sauce - their secrets to solving the digital divide.
 
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Pat Perdue's Customer Experience Podcast
 
Pat Perdue’s Customer Experience Podcast
 
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Zafin | Customer Experience in Retail Banking: Buzzword or Business Priority?
 
It seems as though every company is out to improve the customer experience. The concept has been around for some time, with varying degrees of success in industries like retail sales, telecommunications and e-commerce.However, if we turn our attention to financial services, we find that the customer experience is clearly broken. We see pockets of innovation from more progressive institutions, but it’s safe to say that, in general, banks are still searching for the elusive optimal customer ex ...
 
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Customer Experience Leaders | CX tips, insights and practical advice
 
We reveal the secrets of how great brands delight their customers. We speak to the Customer Experience Leaders behind brands like Pandora, Disney, Uber, SumoSalad, Country Road, Microsoft and many more! Delighting customers shouldn't be complicated, so we're on a mission to bring you jargon-free practical takeaways to help you build great customer experiences.
 
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CXPilots: Customer Experience Management
 
centering organizations around their customers
 
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Frank Reactions on Customer Experience & Customer Service
 
Helping organizations balance the 3 Ps of Profit: Promise, People & Process to deliver consistently great customer service and customer experience
 
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Transforming the Customer Experience with Kristina Evey | Inspiring Business Leaders With Strategies to Increase Profits and Build a Loyal Customer Base
 
Transforming the Customer Experience is a podcast created for you, the Business Owner, Leader, or Manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute, Kristina Evey delivers every week. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting new customers and increasing your profits!
 
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Customer Experience Economics
Monthly
 
Episode #1 will be an introduction to us and a discussion about the 3 most common excuses for not have a Voice of the Customer program in place
 
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Forrester's CX Cast
Weekly
 
A weekly discussion with Forrester analysts highlighting new customer experience research and relevant customer experience topics in the news. More information at www.forrester.com.
 
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QBC Podcast on The Customer Experience
 
QBC Ltd is an executive coaching firm which specialises in motivating an engaged workforce to create great customer experiences. In this blog and podcast series, company founder Michael Byrne addresses The Customer Experience. For more information on this and other QBC newsfeeds, visit http://www.qbc.ie
 
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Power to the Small Business | Branding / Marketing Plans & Ideas / Social Media / Customer Experience Design / Digital Marketing
 
Host Jay Ehret interviews experts in branding, content marketing, digital marketing, social media, email, SEO, mobile, advertising, PPC, website development, customer experience design and more to help you create marketing plans and generate marketing ideas for your small businesses and for medium-size businesses
 
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
 
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly unders ...
 
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The Chief Customer Officer Human Duct Tape Show
 
Jeanne Bliss, five time Chief Customer Officer and author of “Chief Customer Officer 2.0” is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations. Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk t ...
 
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The 5 to 9 Podcast
Weekly
 
The 5 to 9 Podcast offers a glimpse into the world of work, after the work day is done. To a lesser extent, its a show about finding your drive and lifestyle design, but not in the traditional sense. With personal and professional innovation at its core, the 5 to 9 seeks to empower and educate folks as they pursue personal fulfillment after the work day is done.
 
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Hustle
Monthly
 
The Hustle Podcast is a show dedicated to the evolution of the craft of design. We chat with design captains, inspiring designers, product leaders, agency owners, and the Funsize team about building teams that can create products that matter. Hosted by Funsize's Partner and Head of Design, Anthony Armendariz
 
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Elevate Support Podcast
Monthly
 
A podcast by the people behind Elevate Summit, the best conference out there for support pros. Join us in Philadelphia March 30 & 31 for our 18th Support Summit! (elevatesummit.co)
 
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The Modern Customer Podcast
Monthly+
 
The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
 
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Customers For Life
Weekly
 
Let's be clear right out of the gate, earning customers for life is not rocket science. You don't have to get deep in the weeds with the analytics that justify the big payoff to just being cool with your customers. All your customers really want is to feel like they matter and that they have value to your business. The big disconnect for businesses is in exactly how they create an exceptional customer experience so that they stand out in a sea of sameness. We're here to share high level stra ...
 
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Relate Singles By Zendesk
Weekly
 
Update your description in your FeedPress settings.
 
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Fast Leader Show | Stories to help you move onward and upward...faster
 
The Fast Leader Show is a podcast created to help you move onward and upward faster in your career and life. We deliver to you leadership tips, quotes, and inspirational stories in a fun way. Jim Rembach delivers an informative show for employees, leaders, entrepreneurs, and all who lead self and others every Wednesday. Each episode brings you a guest who shares their story that will help you get over the hump. We end each show with the Hump Day Hoedown where our guests provide robust yet ra ...
 
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Project Distinct Podcast
Weekly+
 
How can you add purpose to your career or business by creating distinctive emotional connections with your customers and your team? How can you do more good for others by enhancing the innovation you bring to the marketplace? PROJECT DISTINCT is a brief, daily conversation for our community. We seek to develop a unique approach that will connect at such a high level with customers and colleagues that we are recognized as distinctive in the marketplace -- and are rewarded with loyalty for our ...
 
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"Voice of the Customer Radio" - Execs In the Know
 
Become a follower of "Voice of the Customer Radio" every two weeks as we feature stand out executives who represent the mandate of their customer experience and customer service strategies.Listen to all our archive shows. Rated some of the best content on radio.
 
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This Is CX
Monthly+
 
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
 
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Service Lab
Monthly
 
Service Lab is a podcast featuring talks given by leading service designers on their work and experiences. Our speakers include people like the Head of Service Design at GDS or Head of Product at UsTwo. And our talks range from case studies on online services to masterclasses on ethnography.
 
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Fokus!Kunde!
Weekly
 
Unternehmen vergessen die wichtigste Komponente in Ihrem Unternehmen: Den Kunden! Vielen wird dies erst bewusst, wenn ich sie darauf anspreche.Der Kunde darf in den Mittelpunkt Ihres Unternehmens gestellt werden und das ganze Unternehmen, angefangen bei der Chefetage, bis zu jedem Mitarbeiter, dürfen lernen in den Fußstapfen seiner Kunden zu laufen.Dieser Podcast gibt Ideen, Impulse und ganz viele praktische Beispiele aus dem Alltag, wie Kundenzufriedenheit und dann auch Kundenbegeisterung e ...
 
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Field Trip
Weekly
 
Field Trip by Nudge Rewards provides a first-hand look at how today’s top retail and foodservice brands are tackling their biggest challenges. From customer experience to employee engagement and team performance, this series will feature insights and actionable ideas from the field.
 
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Brand Lab Series™ Podcast from AE Marketing Group
 
CoCreation and Customer Experience Marketing
 
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UX Australia audio (from 2015)
Weekly+
 
User experience, service design, customer experience and related conferences.
 
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Customer Equity Accelerator
Monthly+
 
The Customer Equity Accelerator is a weekly show for high-level marketing executives who need to accelerate customer-centric thinking and digital maturity. Host Allison Hartsoe of Ambition Data features innovative guests who share quick wins on how to improve your bottom line while building a stronger, happier, more valuable customer base. Ready to accelerate? Join us!
 
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Jeff Korhan
Monthly+
 
Customer Experience Marketing
 
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New Business Strategies™
Weekly
 
The New Business Strategies Podcast offers 8-minute interviews with CEOs and thought leaders from leading technology companies (LinkedIn, Demandbase, Lithium Technologies etc.) and industry showcase examples of customer-aligned organizations. Tune in for high-energy, original interviews covering a wide range of topics that always include actionable advice for large and small businesses alike. Enjoy and keep up with the latest by subscribing to our channel. Please share with us your thoughts, ...
 
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Solvent by Avtex
Monthly+
 
Solvent is the podcast that strips away the obvious and gets to the bare truth to discuss the real impact of technology experience and design on our daily lives. Stu King and Scott Jansen are joined by frequent guests on their show to discuss current happenings in the technology field.
 
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Making Excellent Customer the Standard
 
Abraham Venismach's Making Excellent Customer Service the Standard Podcast... Interviews with experts, front line on the job customer service professionals, product reviews and more. To help you make excellent customer service the standard!
 
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CX Factor
Weekly+
 
Welcome to CX Factor, a web series hosted by Mark Fidelman, CEO of Fanatics Media, that shines the spotlight on world-class brands known for delivering smarter, superior experiences to today's modern, connected customers. In each episode, you'll learn industry leaders' secrets to delivering highly personalized, seamlessly integrated, and digitally powered customer experiences that win long-term loyalty.
 
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Relate
Monthly+
 
Exploring every type of relationship except romance—that’s on you.
 
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VB Engage - Mobile, Marketing, & Technology Podcast from VentureBeat
 
A brutally honest look at marketing and mobile engagement, plus interviews with some of the brightest minds around technology, social media, marketing technology, MarTech, and customer experience. Hosted by VentureBeat's Stewart Rogers and Travis Wright.
 
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B2BiQ
Weekly+
 
B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.
 
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Relate
Monthly+
 
So much of who you are comes from your relationships—with friends, co-workers, and your community. Relate by Zendesk is about how we connect, how we work together, and how we understand one another. In each episode you’ll hear stories about relationships forged through high adventure and everyday kindness. There are unlikely friendships and surprising connections. And like all good stories, there are lessons in how to manage challenging situations and better understand your own relationships ...
 
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E-commerce Podcast : Hear from Ecommerce Experts and Learn How to Succeed in Online Retailing
 
A Podcast on E-commerce Topics -- includes interviews with leading retailers, who share their best practices for increasing revenue, driving traffic and improving the customer experience.
 
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Create Distinction!
Monthly
 
What do you do when "great" isn't good enough to grow your career or business? How do you stand out and move up in today's world? Join bestselling author (book named by 30 newspapers as one of "Ten Best Business Books" of the year) and Hall of Fame professional speaker Scott McKain to discover what it takes to create distinction in your career, business, and life!
 
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Design Critique: Products for People
 
Encouraging usable products for a better customer experience.
 
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show series
 
In this episode Armen is joined by Reed Taussig, President and CEO of ThreatMetrix. They discuss the value of business leaders converging at the Digital Identity Summit. Transcript Armen: Hi, I’m here with Reed, President and CEO of ThreatMetrix, and for today’s edition of Digital Identity 360. We’re on location here at the Digital Identity Sum ...…
 
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Managing Projects: A Project Management Podcast and blog
 
Have you ever considered getting any of the following certifications: Lean Six Sigma, CBAP, PMP, Customer Experience, or Prosci Change Management? Vince has all of them and shares an interesting point of view. If you are considering certifications this is a must listen! Vincent is a principal at Global Project Synergy. In his 9 to 5, Vince lead ...…
 
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San Francisco Chronicle Business & Technology News - Spoken Edition
 
Max Alley, customer experience manager, and Melissa Rosen (reflected in screen), head of customer experience, work at Coffee Meets Bagel headquarters in San Francisco. Max Alley, customer experience manager, and Melissa Rosen (reflected in screen), head of customer experience, work at Coffee Meets Bagel headquarters in San Francisco. Above: Aru ...…
 
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Executive Innovation: The Evolution of Customer Experience & Sales
 
Host Carrie Chitsey Wells has on the show guest Dr. Michael Gonzalez from the Houston Fire Department and one of the creators of the innovative ETHAN Program. The ETHAN (Emergency Telehealth and Navigation) is a community-based paramedicine approach that integrates the extensive use of mobile video health technology with traditional medical car ...…
 
Voice of the Customer sounds wonderful, and doable, and gee whiz why not do it? And yet, as many have found, implementation takes more than wanting and writing a check. In this program we talk about VOC with Bill Walker, Chief Revenue Officer at Unison. Walker has successfully implemented a VOC process for collecting and implementing direct cus ...…
 
Noah is fresh off a trip to Disney World, and he and Shawn are excited to swap observations about how Disney handles customer service, customer experience, and "walking wallets" so that no matter what your business, you can be a bit more magical.
 
If you’re on Instagram and follow what’s going on in the Toronto fitness community, then you’ve likely come across personal trainer, certified holistic nutritionist and founder of All Day Fit, Cassie Day. Cassie passion for fitness and presence on social media is empowering. Since starting All Day Fit in 2016, Cassie has garnered considerable r ...…
 
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Sales Game Changers | Tip-Filled Conversations with Sales Leaders About Their Successful Careers
 
Read the complete transcript of this podcast on the Sales Game Changers Podcast website. After a 30-year career in various sales and marketing management positions across a multitude of commercial industry segments, Brian Beveridge launched a strategic consulting practice focused on optimizing revenue growth where sales and marketing leaders in ...…
 
After a real deep discussion with my dad about the customer experience & dated menu items, I had him change his mind, and I'm hoping I can change yours too with this episode. ————— ► Hopefully you'll find answers by subscribing to my YouTube channel here: https://www.youtube.com/channel/UCO2iEDD70T0-FFcQOC9r9uw ► Ask & Discuss with Jay here: fa ...…
 
In today’s work landscape, people aren’t limited by what corporate position they hold or what their job title is. Everyone can piece together their dream career with initiative, hard work, and a little luck. Perhaps there’s no better example of that than Jacob Morgan, a leading author, speaker, and expert on the future of work. He also happens ...…
 
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Dr. Diane Hamilton
 
Entrepreneur, marketing, and customer experience specialists are today's guests. Bedros Keuilian is a bestselling author and high-performance business consultant. He's the founder CEO of the fastest growing fitness fran
 
Annette Franz is CEO of CX Journey Inc, a boutique consulting firm specializing in helping clients ground and frame their customer experience strategies in/via customer understanding. Her passion lies in teaching companies about customer experience and helping them understand the importance of the employee experience to a great customer experie ...…
 
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SSON : Shared Services & Outsourcing Network
 
Rob Phillips joins us from SSOW Canada where he shares what he’s doing in Shared Services for Canadian Blood Services. The focus is on improving the customer experience, improving efficiencies and standardizing processes to deliver services. The solution has been to have a continuous improvement function as part of shared service- a distinct gr ...…
 
In this episode Jenny Clark and Tony Gray talk about the customer experience and expectations when it comes to writing proposals. ----more---- Creating the Experience for your GovCon Customer The three C's CompliantCompellingCredible Win Execute Recompete Capitalize Register Today for Florida GovCon Summit in Orlando February 28-March 1, 2018 s ...…
 
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Government Matters
 
Rear Adm. Jamie Barnett (USN, ret.), a partner in Venable's cybersecurity practice, discusses comments from Department of Homeland Security advisor Tom Bossert framing the WannaCry cyberattack as a defining moment.Angela Styles, a partner at Bracewell LLP, discusses the White House's new IT modernization plan and how it could impact acquisition ...…
 
This episode Mr. Will H. Garner dives into what all Realtors and Real Estate Professionals alike are looking for to help grow their business along with co-host of Today's Episode with Ms. Tara Waggoner. Ms. Waggoner goes over her signature coaching system and gives some jewels in her Top Five to Stay Alive Coaching program! Tara Waggoner is a H ...…
 
As 2017 comes to an end, I’m replaying 3 of my most popular podcast episodes of 2017. In this episode, I chat with Mary Winfield, the VP of Customer Experience and Trust at Lyft. In addition to sharing what leadership qualities helped her advance the work in her position, Mary shared show she defines the customer experience role in a mission-ce ...…
 
Today’s interview is with Alicia Tillman, the new global Chief Marketing Officer (CMO) of SAP, the world’s largest provider of enterprise application software. Alicia joins me today to talk purpose and how brands can create a better customer experience by being a purpose driven brand. This interview follows on from my recent interview – Public ...…
 
Amdocs, a 35+ year veteran in their industry, provides a range of customer experience solutions for some of the world’s most successful telecommunications, media, and entertainment companies, from digital engagement to a software-powered network. Their main focus is on digital intelligence business support, and the successful integration of AI ...…
 
In this episode George talks with Hetal Desai, Head of Finance, UK Retail, Partners and Technology, Ocado, about the business's exceptional growth, the future of food retailing and why it's so important to put your customers firstIf you're passionate about technology and driving better customer experiences, this one is for you!…
 
In this episode, NR Media, Brand Consultant Natalie Rochelle, talks about how to build a strong customer service strategy for your brand and what tools and systems to use to hit the ground running. These little tweaks can allow you to connect closer with your customers and leave them with a BOMB impression when coming across your brand. Need he ...…
 
In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...
 
In a world of vast automation via AI, companies that learn how to preserve a human touch should have a competitive advantage, says Verizon Fios's Justin Reilly.
 
Ben is entering the last week of The 30-Day Code Quality Challenge. He has enjoyed getting the challenges out each day and seeing participants engage with the content. In the future he is deciding whether to personalize the programming languages or to remain language agnostic. The next cohort of the Challenge will start January 3, 2018, and Ben ...…
 
In today’s interview, Cameron Fuller of NAB Health discusses about the HICAPS Go app which provides patients with a simple and transparent experience which gives them more visibility on their out of pocket expenses before they see their healthcare practitioner and facilitates a completely digital process to pay their bill. He also talks about t ...…
 
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Windows Insider Podcast
 
Over the next two episodes, the Windows Insider podcast explores all things mixed reality. In part 1, we chat with the Hololens team about design elements in Windows Mixed Reality and how developers can get started creating immersive experiences. We also hear how virtual reality enhances social life and creates community with people from all ov ...…
 
It’s becoming easier than ever to personalize every bit of a customer’s digital experience with your company, from the web to the products they have in their lab. This is good news in many ways. Keith Osiewicz returned to LSMR to explain what the future of personalization via web portals looks like. It’s more likely now that the marketing autom ...…
 
What is operational and customer debt? What are some challenges of going from a freemium to a paid subscription offering? How to manage your team and make sure they concentrate on the right things? Joshua Ho shares his successes and failures with the host Shira Abel in building a software company. About Joshua Ho Joshua Ho is the founder of Ref ...…
 
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PEX Network | Process Excellence Network
 
The Senior Director of Operational Excellence and Six Sigma- US & Canada for Marriott Hotels, Sally Toister joins us from the OPEX Summit in San Diego where she shares that the organizations entire business is around customer experience. Her background is obviously as a six sigma practitioner. She was taught the hospitality business and has ada ...…
 
In this episode, Mike and Paul "gaze into the CX crystal ball" and talk about some trends they're seeing in the market and its impact on customer experience, including chatbots and conversational interfaces, robotics, augmented reality, and the like.By mmanfredo@westmonroepartners.com (Paul Hagen, Mike Manfredo).
 
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High Ticket Sales for Online Entrepreneurs
 
Often as entrepreneurs we are attracted to the "sexy" of scaling our businesses. When the income starts rolling in you focus on adding the "next thing." Whether it be Facebook Ads, podcasting, or jumping onto another social media platform. Which often causes you to get distracted from what was already working or adding more "hustle" to a busine ...…
 
“Ideas are ideas, and without great people they never come to life.” Translation: if you want your brand to take off, you better surround yourself with the right people. And we can’t think of anyone more qualified to tell us how to attract those people than Josh Wand, a 20 year veteran of CPG and the founder and CEO of ForceBrands. ForceBrands ...…
 
In the business of quartz, customer experience and satisfaction are everything. J.J. Thoele, the Interactive Marketing Manager at Cambria, recognized the importance of a personalized shopping experience and jumped on it. His team is hyper-focused on making customers feel like a part of the Cambria family from day one, and it pays off big time. ...…
 
How will you and your team handle the 'perfect storm'? Can small startups have the same world-class customer experience as a Fortune 500 company? What are the only three metrics you need to measure? This Disney-trained CX leader, who compares his job to a Broadway production, has the answers.
 
About this episode: Andrew Joiner, CEO of InMoment, knows the tech business world pretty well—he used to be the worldwide head of HP Software’s $250 million independent customer experience business, and before that, led a $1.1 billion business unit within HP. Drawn to the Beehive State by stories of Utah’s tech success, Joiner shares how he is ...…
 
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Marketing for Creatives Show | Marketing Tips for Creative Entrepreneurs and Small Business Owners
 
Ep #3: When clients are happy, they come to buy again or recommend you to others. And that’s your task to create such a great experience for them that they will remember you, your business and will become the evangelists of your service or product. In this episode, Tim Reid shares how you can create a great customer experience. He is an Austral ...…
 
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Operationally Speaking
 
There are four aspects to building a business: 1) Operational Excellence; 2) Customer Experience; 3) Talent Development; and 4) Financial Performance. Each of these quadrants requires good decision-making skills – and they are not just cognitive decisions, they involve emotional attributes as well. Words like happiness, inspiration, potential, ...…
 
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Why Hospitality
 
What does Attica, Eleven Madison Park, Dinner By Heston and Vue de Monde have in common? Kevin McSteen. In this episode Warren and Luke discuss what it takes to deliver world class dining with a truly passionate industry leader. The conversation ranges from service ideology, recruitment, customer experience and BBQ's.Thanks for listening, we ho ...…
 
A New Beauty Category is Born. An Interview with Paul Wolff of Alex|Tay. broadcasting from Manhattan Beach and the World Wide Web you’re listening to CHS our healthy life dotnet as a service to our listeners this program is for general information and entertainment purposes only CHS are healthy life dotnet does not recommend endorsed or object ...…
 
In this episode Armen is joined by Vanita Pandey, VP of Product Marketing at ThreatMetrix. They explore the digital transformation of holiday eCommmerce, and how businesses must create seamless experiences in order to compete. Transcript Armen: Hi, thanks for joining us on today’s edition of Digital identity 360. I’m sitting here today with Van ...…
 
Because of the complex franchise model, there is little to no visibility into the performance of the franchise network. From our research, many franchises face these same three challenges: - Inconsistent brand and customer experiences- Disparate technology solutions- A frequent disconnect between the franchisor, the franchisee, and the customer ...…
 
Today’s briefing looks at how India’s most valuable bank is placing its bets on humanoids and chat bots to elevate their customer experience to a new level with a little “Sci-fi” mixed in.
 
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CCW Digital: A Customer Service Online Platform
 
VP, Marketing & Strategy, Asia & Oceania for Japan Airlines Akira Mitsumasu joins us from Customer Experience Management Asia in Singapore where he shares that as a kid he knew that he wanted to exhibit the traits he respected in his father- integrity, honesty and sincerity among others. 28 years on at Japan Airlines, at the moment while the or ...…
 
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Real Estate Is Your Business - real estate technology and business innovation
 
Creating the best possible client experience when buying, selling, or renting a home… David Walker, Co-Founder and CEO of Triplemint (a high tech real estate brokerage) joins hosts Thomas Kutzman and Scott Pollack in the MouthMedia Network studios powered by Sennheiser. Presented by Prevu. Pushing the envelope, a shift in the industry, and a ma ...…
 
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Business, Life, & Coffee | Entrepreneurship, Life Hacks, Personal Development for Busy Professionals
 
This episode is powered by Jumpstart:HR, LLC - HR Outsourcing for Small Businesses and Startups http://www.jumpstart-hr.com Are hashtags an ever-increasing way to promote social good? Just how much money is donated to charities through PayPal during the holiday season? Tune in to Catherine LaCour, SVP at BlackBaud and Sean Milliken, Head of Glo ...…
 
Today’s interview is with Arnaud de Lacoste, Chief Marketing Officer of Sitel and Founding Partner of Group Acticall, a world leading provider of customer experience management & business process outsourcing solutions. Arnaud joins me today to talk about data, big and small, causation and correlation, the use of AI, the impact on insight and wh ...…
 
Shownotes: Build a Brand for Your BlogHow to build a brand for your blog or business is the focus of today's episode. I will be covering 7 key areas that you need to consider before getting your logo designed or any artwork completed.Hello ladies. Alvern here. Today we are going to be looking at how to build a brand for your blog or business. T ...…
 
VP, Marketing & Strategy, Asia & Oceania for Japan Airlines Akira Mitsumasu joins us from Customer Experience Management Asia in Singapore where he shares that as a kid he knew that he wanted to exhibit the traits he respected in his father- integrity, honesty and sincerity among others. 28 years on at Japan Airlines, at the moment while the or ...…
 
In this episode Armen is joined by David Fapohunda, Director of the Financial Crimes Unit at PwC. They discuss how customer service is a risk that businesses need to manage, just as much as liquidity, market, and fraud. Transcript Armen: Hi, we’re on location with today’s edition of Digital Identity 360. We’re in San Francisco at the Digital Id ...…
 
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