Best Customerexperience podcasts we could find (Updated June 2018)
Related podcasts: Customer Experience Leadership Business Customerservice Marketing Tech Customer Cx Customer Service Management Technology Socialmedia Experience Ux Culture Business News Education Careers Chiefcustomerofficer Customer Support  
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Podcast by IBM Customer Experience Analytics
 
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient.Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience.#Business#Branding#Marketing
 
ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
 
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Customer Experience
Monthly
 
The message is coming loud and clear. Customers want more! More respect, more choice, and more help!And they also want less! Less hassle, fewer procedures, less aggravation.They want a better experience every time they deal with you.Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.I ...
 
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
 
Customer Experience 404 with Andrew Maher is a podcast series that brings to light the challenges of delivering excellent digital customer service. We invite industry leaders from around the world to share with us their secret hot sauce - their secrets to solving the digital divide.
 
One Touch Brands brings you real executive conversations and topics about the evolution of customer service, sales, and marketing with technology innovation and the change in consumer expectations. Host Carrie Chitsey Wells, talks with technology and industry experts, executives, innovators and entrepreneurs openly about the problems they encounter, the future of technology and how they are embracing the future of the mobile and digital worlds in their customer service and sales organization ...
 
Listen to the speed of change with Voices of Customer Experience Podcast where we will explore the technological innovations in data science, behavioral analytics, Artificial Intelligence, and how these factors are revolutionizing the way companies dialogue and deliver memorable experiences to their customers.
 
Pat Perdue’s Customer Experience Podcast
 
Host Jay Ehret interviews experts in branding, content marketing, digital marketing, social media, email, SEO, mobile, advertising, PPC, website development, customer experience design and more to help you create marketing plans and generate marketing ideas for your small businesses and for medium-size businesses
 
Podcast by James Dodkins
 
"CX" or "Customer Experience" is the foundation of EVERY brand - personal, small business or Fortune 500. If you think your marketing department manages the brand identity - you're wrong. Dead wrong. It's the CUSTOMER'S PERCEPTION THAT IS THE BRAND IDENTITY. Period. We'll discuss the many ways you can guide your customer experience (from Digital Marketing, Social Media Marketing, Internal Operations, Media Relations & Risk Taking) so that you create Brand Loyalty and even better, Brand Advoc ...
 
Making the Brand explores companies doing interesting work in the realm of brand building and customer experience. If you’ve got an innovative product or service that’s going to change a marketplace, that’s exciting. If you’re using new technology to drive better customer interaction (AI, chatbots, IoT, blockchain, video), that’s exciting. How will YOU grow your customer experience?
 
Transforming the Customer Experience is a podcast created for you, the Business Owner, Leader, or Manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute, Kristina Evey delivers every week. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting new customers and increasing your profits!
 
A weekly discussion with Forrester analysts highlighting new customer experience (CX) research and relevant CX topics in the news. More information at www.forrester.com.email: cxcast@forrester.com
 
In season 1 of CXYZ, TaskUs’ co-founders – Bryce Maddock and Jaspar Weir – will explore all things customer experience (CX) with some of the industry’s foremost thinkers. Every episode will feature an in-depth conversation with a top executive who will share not just their successes but also their hair-raising failures with their CX strategy today. Jaspar and Bryce will be connecting with leaders in the startup space who are putting the customer first as a growth strategy as well as other en ...
 
Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things our consumers do and the bad practices we use. All wrapped up in some useful and sometimes sarcastic advice.
 
QBC Ltd is an executive coaching firm which specialises in motivating an engaged workforce to create great customer experiences. In this blog and podcast series, company founder Michael Byrne addresses The Customer Experience. For more information on this and other QBC newsfeeds, visit http://www.qbc.ie
 
The CX Show is SaleMove's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
 
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Reinventing Retail
Monthly
 
We take a look at the retail industry's future through interviews that explore emerging retail technology, shifting consumer demands, and the increasing importance of the shopper experience.
 
Jeanne Bliss, five time Chief Customer Officer and author of “Chief Customer Officer 2.0” is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations. Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk t ...
 
The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
 
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
 
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Hustle
Monthly
 
The Hustle Podcast is a show dedicated to the evolution of the craft of design. We chat with design captains, inspiring designers, product leaders, agency owners, and the Funsize team about building teams that can create products that matter. Hosted by Funsize's Partner and Head of Design, Anthony Armendariz
 
The Fast Leader Show is a podcast created to help you move onward and upward faster in your career and life. We deliver to you leadership tips, quotes, and inspirational stories in a fun way. Jim Rembach delivers an informative show for employees, leaders, entrepreneurs, and all who lead self and others every Wednesday. Each episode brings you a guest who shares their story that will help you get over the hump. We end each show with the Hump Day Hoedown where our guests provide robust yet ra ...
 
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Beyond the Restaurant
Monthly+
 
Beyond the Restaurant is a show that focuses around a single question, "What do restaurant owners have to do to create a sustainable restaurant without it consuming them?" We go into business not to become stuck in the business. We have a story to tell and we want to create freedom so we have the ability to spend more time with our family or friends. Andrew Carlson interviews restaurant owners and experts on various topics to help you operate your business better so you can step away and kno ...
 
How can you add purpose to your career or business by creating distinctive emotional connections with your customers and your team? How can you do more good for others by enhancing the innovation you bring to the marketplace? PROJECT DISTINCT is a brief, daily conversation for our community. We seek to develop a unique approach that will connect at such a high level with customers and colleagues that we are recognized as distinctive in the marketplace -- and are rewarded with loyalty for our ...
 
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Customers For Life
Weekly
 
Let's be clear right out of the gate, earning customers for life is not rocket science. You don't have to get deep in the weeds with the analytics that justify the big payoff to just being cool with your customers. All your customers really want is to feel like they matter and that they have value to your business. The big disconnect for businesses is in exactly how they create an exceptional customer experience so that they stand out in a sea of sameness. We're here to share high level stra ...
 
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This Is CX
Monthly
 
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
 
A podcast by the people behind Elevate Summit, the best conference out there for support pros. Join us in Philadelphia March 30 & 31 for our 18th Support Summit! (elevatesummit.co)
 
Become a follower of "Voice of the Customer Radio" every two weeks as we feature stand out executives who represent the mandate of their customer experience and customer service strategies.Listen to all our archive shows. Rated some of the best content on radio.
 
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Service Lab
Rare
 
Service Lab is a podcast featuring talks given by leading service designers on their work and experiences. Our speakers include people like the Head of Service Design at GDS or Head of Product at UsTwo. And our talks range from case studies on online services to masterclasses on ethnography.
 
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Field Trip
Rare
 
Field Trip by Nudge Rewards provides a first-hand look at how today’s top retail and foodservice brands are tackling their biggest challenges. From customer experience to employee engagement and team performance, this series will feature insights and actionable ideas from the field.
 
User experience, service design, customer experience and related conferences.
 
The New Business Strategies Podcast offers 8-minute interviews with CEOs and thought leaders from leading technology companies (LinkedIn, Demandbase, Lithium Technologies etc.) and industry showcase examples of customer-aligned organizations. Tune in for high-energy, original interviews covering a wide range of topics that always include actionable advice for large and small businesses alike. Enjoy and keep up with the latest by subscribing to our channel. Please share with us your thoughts, ...
 
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Jeff Korhan
Monthly+
 
Customer Experience Marketing
 
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Voxpro Studios
Monthly+
 
Customer Experience is the new competitive battleground – and this podcast will give you the competitive edge. Subscribe now for rare interviews and powerful insights from the Masters of CX. Spotify, Nest Labs, Gofundme – just some of the global giants of tech who have paid a visit to Voxpro Studios.
 
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Digitale Macher
Daily+
 
Digitale Macher ist ein Podcast zur Digitalen Transformation. In jeder Folge treffen wir einen Gast und beleuchten mit ihm einen Kernaspekt der Macher und Nutzer der Digitalen Transformation berührt.
 
The Customer Equity Accelerator is a weekly show for high-level marketing executives who need to accelerate customer-centric thinking and digital maturity. Host Allison Hartsoe of Ambition Data features innovative guests who share quick wins on how to improve your bottom line while building a stronger, happier, more valuable customer base. Ready to accelerate? Join us!
 
Encouraging usable designs for a better customer experience.
 
A brutally honest look at marketing and mobile engagement, plus interviews with some of the brightest minds around technology, social media, marketing technology, MarTech, and customer experience. Hosted by VentureBeat's Stewart Rogers and Travis Wright.
 
What do you do when "great" isn't good enough to grow your career or business? How do you stand out and move up in today's world? Join bestselling author (book named by 30 newspapers as one of "Ten Best Business Books" of the year) and Hall of Fame professional speaker Scott McKain to discover what it takes to create distinction in your career, business, and life!
 
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The CX Asia Show
Daily+
 
Customer Experience in Asia
 
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provid ...
 
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Repeat Customer
Daily+
 
Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused app ...
 
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B2BiQ
Weekly+
 
B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.
 
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show series
 
Joseph D'Souza is making sure Artificial Intelligence understands the things you shouldn't be doing. We've been fending off the InsurTech hype for years, sifting through pretty comparative raters and unwanted interfaces. The hope in tolerating this hype is that something will finally find a way to change the game for good. Out of all the InsurT ...…
 
Our model is built on exclusivity (we don’t work with our clients competitors), no contracts and a small client base. Meaning our model is the litmus test. If we do NOT get results for our clients and deliver an amazing customer experience, our own model would put us out of business. I personally like that.We made our model “customer first” in ...…
 
Classic 1027 — Michael Avery is joined by Wayne Hull (MD at Accenture) & Maria Alves (Head of Digital UX at FNB) to map the customer experience and figure out what the customer actually wants.
 
Kimberly starts things off by sharing more about her career journey. She explains how she started her career in journalism, but made a career change in 2009 when she moved to Tampa and fell in love with the Kforce mission and family. With her journalism background, Kimberly was more strategic in her approach for effective communications and use ...…
 
On today's podcast, we chatted with Daniel Shwartzberg, Director of Customer Experience for HDBaseT Alliance. We discuss the drive for standardization that they have embraced, the benefits of hybrid protocols and the challenge of expectations versus possibility.For the latest news, videos, and podcasts in the Professional AV Industry, be sure t ...…
 
Ecosystems should deliver dynamic solutions that enhance customer experience. Joint solutions should make problem-solving easier, not harder, for customers. It all starts, and ends, with customers in mind. This is the philosophy of Manoj Bhatia, the Worldwide Sales and Business Development Manager for Partner Sales at Cisco. With degrees in ele ...…
 
Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His first 100 days methodology fuels the remarkable experiences his clients deliver and dramatically improves their prof ...…
 
In this special podcast, our CEO Neil Young and Rob Koplowitz from Forrester discuss the emerging middle ground between low code and traditional BPM. They also talk about the importance of CX (Customer Experience) Processes and how Aon are using no code digital process automation to power processes that drive positive customer experiences.…
 
Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience. She has driv ...…
 
Welcome Kerry Liu, Founder of Rubikloud, and Kanchana Padmanabhan, Manager of Data Science. It was about a decade ago that this idea of Omnichannel began to take hold. Traditional retailers saw it as a "concept" as their predominantly bricks and mortars presence continued to be the focus channel to serve their customers. Fast forward to 2018 an ...…
 
Many recent reports, such as Gallup, Deloitte, Steelcase, show that employee engagement is at an all-time low. Many companies try to address that, investing in softwares or apps with the intent to boost employee engagement, but with no clear plan or methodology in place, because decisions are often driven by HR and IT and we all know they’re no ...…
 
Trader Joe's is renowned for its folksy charm, super helpful staff, and of course, its cookie butter, but there's way more than that behind the supermarket chain's leading customer experience. We talk to retail guru Kevin Kelley, and Mark Gardiner, a marketing executive, who took a job there as a floor clerk, to find out how the secretive compa ...…
 
Chuck Davis is the CEO of Prodege (Swagbucks and MyPoints), a leading rewards discovery site. Chuck was the first President of E-Commerce for the Walt Disney Company, former CEO for ShopZilla, former CEO of Fandango, and is a former Shop.org board member. Don't forget to like our facebook page, and if you enjoyed this episode please write us a ...…
 
Chad Brisendine CIO from St. Luke's University Health Network joins us in a discussion about Blockchain, the changing role of employers in delivering healthcare, and building a customer experience on Epic's APIs.
 
Read the complete transcript on The Sales Game Changers Podcast website. TRISTAN'S CLOSING TIP TO EMERGING SALES LEADERS: "You have to take control of your own destiny and success and you have to invest in yourself and even if you feel like you're having success, you need to continue to stay sharp because things change really quickly. Take owne ...…
 
Contact: @hollyatthefarm This week's guest is Holly Kramer. Holly Kramer is a prominent non-executive director. On the boards of organizations like Woolworth's, 2XU, and Australia Post. But she's also got a really interesting corporate history. She cut her teeth in roles such as executive level at Pacific Brands, Telstra, and the Ford Motor Com ...…
 
S2E5 RateIt CEO, Michael Momsen: A leader in customer experience & experience in a leading podcast To help position himself as a leader in the field of customer experience, RateIt’s CEO Michael Momsen teams up with Wavelength Creative’s Adam Jaffrey to produce Customer Experience Leaders, a fortnightly podcast to unpack the best practices in cu ...…
 
S2E5 RateIt CEO, Michael Momsen: A leader in customer experience & experience in a leading podcast To help position himself as a leader in the field of customer experience, RateIt’s CEO Michael Momsen teams up with Wavelength Creative’s Adam Jaffrey to produce Customer Experience Leaders, a fortnightly podcast to unpack the best practices in cu ...…
 
Digital transformation begins with enhancing the customer experience. Peggy Winton knows this from personal experience at AIIM International, where she is currently President and CMO. She defines digital transformation in information terms and offers four key components of instituting organizational change around CLV. Winton believes that DX ga ...…
 
When you create a culture of excellent customer experience––great things happen. How do you create this culture?Mike Neill, founder of ServiStar Consulting walks that walk––and that’s what we’re talking about on today’s episode…Mike Neill was a highly successful credit union exec when he founded ServiStar. Designed exclusively for credit unions ...…
 
What is design thinking and how does it relate to customer experience? Louise Wright chats with MatsSoft’s Justine Siebke to find out. Justine offers a beginners guide on how to apply key principles of service design. Plus how to own your customer journey and the importance of removing the barriers to improving user experience, customer experie ...…
 
Drive Motors is doing something special in the way they take notes from huge players in progressive industries to align dealership operations with customer experience. We took some time with their SVP of Customer Experience, Matt Weinberg, to get some insight on how customers actually view dealers and what dealers can do to start fixing it. Tha ...…
 
In this episode of the In Context podcast, we welcome Susan Etlinger, an industry analyst at Altimeter Group who focuses on data, conversational business, and ethics in the age of artificial intelligence. In their conversation, she and Kathryn Hume look at how AI is unlocking the promise of design thinking to enable amazing customer experiences ...…
 
This week I had to share a new really impressive customer experience for registering a business online. Your government can learn from MyBiz Colorado's intuitive and simple interface and process and apply locally. And of course I look at where the customer journey could be improved even further. For shownotes and more visit www.GovernmentToBusi ...…
 
In this episode of CXChronicles Podcast, Adrian and the CX Nation discuss how streaming services like Netflix, Hulu, Amazon TV and others are trouncing the traditional cable companies in customer experience and satisfaction. Check out more information on our website at CXChronicles.com!
 
Marketing has a distinct role to play, alongside the product team, to create a better post purchase customer experience to increase the LTV of your customers.
 
Leveraging retail locations & inventory through the lens of omni-channel fulfillment to optimize customer experience, customer relevance, margins, and expense. How does that work? Where do you get started?Join us to learn more, as we host an incredible Supply Chain leader that is driving change at an industry-leading organization.…
 
Rachael McBrearty, a customer experience executive and pioneer in the use of digital, IOT and analytics, talks with Voices of Customer Experience about Evolving the Customer Experience. As the former Chief Creative at Cisco, she shares her years of insights and expertise in developing customer strategies, designing brand enhancing experiences a ...…
 
I sit down with Cole Rodenberg of the Rodey Bros to talk about their Twitch and YouTube business, streaming video gaming tips. Check out their YouTube channel for a taste of the content. Music by Epidemic Sound. No sponsor this week. Want to be a sponsor? Email me: chris@chrisbrogan.com
 
In this week's Episode of Analytics Neat we explore how to best utilize a Voice of Customer (VOC) technology to improve your customer experience both online and offline. When people think of VOC, they instantly think of surveys and comment cards, but rarely think about how to use those inputs to create more value for their business. We'll outli ...…
 
Dan Fine is a customer experience professional who has worked on brands like NAB, Telstra, Sensis, and Vic Roads. In this episode you’ll learn how to define the role of a customer experience professional, plus you’ll discover many tips and resources that you can use on your journey to becoming a great CX pro. Resources mentioned: Service Design ...…
 
“Customers will never love a company until the employees love it first.” – Simon Sinek. Your employer brand is becoming more critical than ever, as it is now your main differentiator. Companies can no longer afford solely focusing on their consumer brand and wondering “how good is our product or service?”. They also, and foremost, have to ask t ...…
 
ON THIS EPISODE: What is a Mastermind Group Surely you’re hearing the word “Mastermind” used all over the place – it’s kind of a hip buzzword in business right now. But, hold up, because most times people use the word “mastermind,” they’re really not even talking about a true Mastermind. Which begs the questions: what is a Mastermind Group? In ...…
 
Listen to this episode on iTunes What was your biggest insight from this week’s episode? Let Jay know in the comments or on Twitter: @jaykimmer. LINKS FROM TODAY’S EPISODE Read the full transcript from Anurag’s interview Find Shopmatic on Facebook Shopmatic DETAILED SHOW NOTES (1:14) Anurag’s self-introduction and background prior to Shopmatic ...…
 
** IF YOU'VE ENJOYED THIS PLEASE LEAVE A SHORT REVIEW** 1.30 – Pedro on his purpose and career – 3.00 – There’s a clear trend towards a focus on developing leaders – 4.28 – Focusing on staff to get the most for customers – 5.15 – ‘Irresistible Leaders’, emotional bonds and empowerment – 8.45 – ‘Inspirare’ – breathing life into teams – 10.30 – L ...…
 
Rob Royer launched Interior Define online in 2014, offering direct-to-consumer, customizable sofas at a middle-market price point. Veteran insight and early investment capital from Bonobos founder (and Royer’s brother-in-law) Andy Dunn helped the Chicago-based company gain early momentum among consumers and designers. Today, Interior Define, wh ...…
 
Life can feel like this sometimes, speeding at 120+ miles an hour with everything a blur and your heart racing. Sometimes it’s life that flies by you. And sometimes it’s you that speeds past everything else. Subscribe var mediaElements = document.querySelectorAll( 'audio' ); for ( var i = 0, total = mediaElements.length; i < total; i++ ) { new ...…
 
HR historically has been focused on hiring, firing, policing the organization, making sure everybody is compliant with the company’s rules. Now, HR professionals have to explore the notions of experience, employee engagement, people data and analytics; they have to work with disruptive generations like Gen Y and Gen Z; they’re expected to embra ...…
 
Michael Vanderbyl is one of the most widely recognized multidisciplinary designers of the past 40 years. Everything he designs is brilliant; from brand identities to retail environments, to product design. His clients have included Esprit, Baker Furniture, The Walt Disney Company, IBM, AmericaOne, Robert Talbott, Teknion, The Blackstone Group, ...…
 
Retail and its effect on real estate… Rebecca Fitts, Principal Consultant for The Wild West of Retail (a consultancy focusing on non-traditional retail real estate strategies, brick and mortar customer experience and omni-channel solutions in the physical space) joins Thomas Kutzman and Scott Pollack in the MouthMedia Network studios powered by ...…
 
In this episode, Drew talks about why the Customer Experience is so important.Sponsored by: Jones Lane Marketing - http://www.joneslanemarketing.com
 
In this episode, Sandy is joined by John Menagh, Commerce Solution Specialist at Sitecore and Louis Nonis, Digital Client Experience director at Avanade as we explore How to Drive Customer Loyalty and Repeat Purchases with Experience-Driven Commerce. In a customer-centric world, customers should come first, and the future of business depends on ...…
 
Today, social media is one of the most influential tools in your business’s marketing arsenal. Do it correctly, and you’ll create a strong connection with your prospects and customers. But most marketers and business owners often make the big mistake of diving head first into social media without a strategy. To get the most out of social media ...…
 
Today’s interview is with Nick Hague, Director and Chairman of B2B International, a leading global B2B market research and consulting specialist, and author of a couple of books. Nick joins me today to talk about his new book that he has co-authored with Paul Hague, his father: B2B Customer Experience: A Practical Guide to Delivering Exceptiona ...…
 
Maureen Atebawone, a customer experience specialist, is the founder of Bawoni Consult. After studying in Ghana and Canada, respectively, she made the permanent move to Ghana in 2015 and decided to set up her consultancy to address the rampant lack of service quality in Ghana's hospitality industry. With a focus on Food & Beverage and Lodging bu ...…
 
Adobe’s Principal Analyst of Digital Insights, Tamara Gaffney, talks about The Experience Index and its focus on measuring consumer expectation and business impact of the experience-led business and future trends. She also shares information on Adobe’s new Experience League.Tamara heads up a new program at Adobe which is focused on measuring co ...…
 
Milly Schmidt is a product leader, UX designer, and instructor who helps companies integrate design thinking into their business. In this episode you’ll learn about the importance of design thinking, how it can help you make better decisions, and the five step process to help you apply design thinking to your organisation right away. Resources ...…
 
In this Episode, Erica and Connor Discuss The changes coming to the podcast's format before having a conversation concerning the overall steps a person interested in taking their portrait photography hobby and turning it in to a business. General steps for turning your hobby into a business: Step 1 Ask: What kind of Portrait business do you wan ...…
 
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