Best Cytora Podcasts (2024)

1
Why Combined Ratio Is Holding Insurance Back | James Platt, Trimstone Partners 38:19

2M ago38:19

38:19

In the final episode of Season 5 of Making Risk Flow, host Juan de Castro sits down with James Platt, Co-Founder and Operating Partner of Trimstone Partners, a boutique strategy consulting business focused on supporting major strategic change in the insurance, asset and wealth management industries. James has an illustrious career in operational tr…

1
Building Customer-centric Models for Wholesale Brokers | Bob Gadaleta, Twin Maples Speciality 24:25

2M ago24:25

24:25

In this episode of Making Risk Flow, Juan de Castro speaks with Bob Gadaleta, Executive Vice President at Twin Maples Speciality, a new division of Starr Insurance designed to focus on serving mid-market businesses through wholesale brokers in the US. Bob joined Starr to assume this newly created position, bringing over 29 years of insurance indust…

1
Leadership, Diversity and Data: How Hiscox Stays on Top in Insurance | Stephane Flaquet, Hiscox 49:03

2M ago49:03

49:03

In this episode of Making Risk Flow, host Juan de Castro speaks with Stephane Flaquet, the Group Chief Operations and Technology Officer at Hiscox. Stephane is a financial services professional with broad experience in all aspects of operations, technology, and change management. Stephane’s love for the industry spawns from the social purpose of in…

1
How Lloyd's is Embracing Digital Change in Insurance: Blueprint Two and Core Data Standards | Bob James, Lloyd’s 36:24

3M ago36:24

36:24

In this milestone 50th episode of Making Risk Flow, host Juan de Castro is joined by Bob James, the Chief Operating Officer of Lloyds. Bob is a seasoned senior insurance executive who has left an indelible mark on the insurance industry. He’s held C-suite positions in leading U.S. and International insurers, and is member of the Board of Trustees f…

1
Reinsurance's Digital Frontier: Data, AI and the Tech Wave | Emmanuel Clarke, BMS Group 34:08

3M ago34:08

34:08

In the latest episode of Making Risk Flow, host Juan de Castro speaks with Emmanuel Clarke. Emmanuel wears many hats, including serving as Chairman of the Board at the BMS Group and Compre Group, and as a Senior Advisor at McKinsey & Company. Industry insiders speak of Emmanuel as a living legend in the insurance sector. With over 30 years of exper…

1
How Culture Fits Forge Innovation Partnerships in Insurance | Arslan Hannani, Travelers 36:17

4M ago36:17

36:17

In this episode of Making Risk Flow, host Juan de Castro is joined by Arslan Hannani, a Vice President at Travelers, to discuss the role culture plays in driving innovation in the insurance industry. With Travelers being a 165-year-old global insurance company, Arslan firmly understands the importance of evolving in the space. Together, the pair di…

1
The Soft Side of the Soft Cycle | Tony Buckle & John Carolin, UWX 41:53

4M ago41:53

41:53

In this episode of Making Risk Flow, host Juan de Castro is joined by both Tony Buckle, former Chief Underwriting Officer of Allianz Global Corporate, and John Carolin, former CEO of B3i. Tony and John now work for UWX, a company set about reimagining underwriting. During their discussion, the trio talk through effective ways to navigate a soft mar…

1
Creating the Network Effect in Insurance | Bill Bloom, Aviva Canada 29:07

5M ago29:07

29:07

In this episode of Making Risk Flow, Juan de Castro speaks with Bill Bloom, a board member at Aviva Canada, Bamboo Insurance, and Foundation Risk Partners. Over his 28-year career, Bill has led the strategic direction at global insurers and consultancies, including Accenture, The Hartford, and Aviva. He has also played a leading role in integrating…

1
Data and Technology: The Major Trends on Insurance’s Horizon | Clive Buesnel, Former CEO of Tysers 27:09

5M ago27:09

27:09

This time on Making Risk Flow, host Juan de Castro is joined by Clive Buesnel, Managing Partner, International at Insurance Advisory Partners. Clive is a seasoned insurance industry expert, having held prestigious roles at Deloitte, Jubilee General Insurance Company and Tysers. Clive shares his extensive experience and deep knowledge of the insuran…

1
Why Service is the Secret to Tripling Growth in Insurance | Neil Galjaard, Markel UK 33:03

6M ago33:03

33:03

In this episode of Making Risk Flow, Juan de Castro speaks with Neil Galjaard, Divisional Managing Director of Markel UK, a global specialty insurance provider. Neil has over 30 years of experience in the insurance industry and has held leadership roles at companies like Lloyds, Virgin Money, and Towergate Insurance. Neil joined Markel in 2016 to l…

1
Global Strategy and Operational Excellence in Insurance | Sufen Lim, TMK 30:34

6M ago30:34

30:34

In the latest episode of the Making Risk Flow podcast, host Juan de Castro interviews Sufen Lim, Senior Vice President at Tokio Marine Group. With over a decade of experience spanning investment banking to her current role, Sufen offers a unique perspective on the industry's evolution and Tokio Marine Group's strategic vision. Sufen joins Juan to s…

1
The Softening Market: Challenges and Opportunities for Insurers | James Anderson, EY 32:48

7M ago32:48

32:48

In this episode of the Making Risk Flow podcast, Cytora’s Juan de Castro is joined by James Anderson, Partner at EY, to delve into historical and current challenges around the soft and hard market cycle. James, an experienced actuary turned consultant, shares valuable insights on the use of analytics and technology to drive business improvement. To…

1
The GenAI Playbook: Guide to Insurance Transformation | Jacob Palmer, BCG 39:51

7M ago39:51

39:51

In this episode of Making Risk Flow, host Juan de Castro interviews Jacob Palmer, Partner at Boston Consulting Group (BCG). Jacob has over 13 years of industry experience in consulting, risk management, and insurance. In his role at BCG, he advises global insurers on everything from growth acceleration to the adoption of new technologies. Together,…

1
Consistency, Innovation, and Culture: Insights from QBE's CEO | Andrew Horton, QBE Insurance 35:56

8M ago35:56

35:56

It's a new year and a new season of the Making Risk Flow podcast. This time, host Juan de Castro sits down with Andrew Horton, the Group CEO of QBE Insurance. Located in 26 countries, QBE Insurance is one of the world's top 20 insurance and reinsurance companies. During the course of their conversation, Juan and Andrew discuss QBE’s approach to con…

1
Actuaries and underwriters join forces in digital transformation | Jamie Wilson, Simon Cooper-Williams 38:42

8M ago38:42

38:42

In this episode of Making Risk Flow Juan is joined by Simon Cooper-Williams (Director of Portfolio Development Solutions at Markel International) and Jamie Wilson (Head of Pricing and Innovation at Hyperexponential). Together they discuss how the role of actuaries has evolved over the years, and how they work together with underwriters to achieve m…

1
Tech-Driven Transformation: Google’s Take on Insurance Evolution | Nigel Walsh, Google 37:42

9M ago37:42

37:42

In this episode of Making Risk Flow, host Juan de Castro is accompanied by Nigel Walsh, the Managing Director of Insurance at Google, to delve into the exciting role of technology in the insurance industry. Juan and Nigel explore the potential for technology, particularly artificial intelligence, to revolutionise underwriting workflows and decision…

1
[Greatest Hits] 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada 26:25

10M ago26:25

26:25

With the exciting news of PPL's Next Gen release, here's an episode from the Making Risk Flow vault. In the episode, host Juan de Castro is joined by Bronek Masojada, the former CEO of Hiscox and former Chairman of Placing Platform Limited (PPL). Their conversation ranges from discussing Bronek’s time at Hiscox and his reflections on the challenges…

1
Navigating the Constantly Evolving Cyber Insurance Market | Meghan Hannes 25:14

10M ago25:14

25:14

In this episode of Making Risk Flow, host Juan de Castro interviews Meghan Hannes, the Head of US Underwriting Management, Cyber Risks at Beazley. As a highly accomplished executive leader, Meghan has demonstrated success in portfolio management, actuarial and data science, and cyber risk management services. During the course of the discussion, Ju…

1
Exploring AI Adoption, a Board Level Conversation | Jeffrey Hayman 31:35

10M ago31:35

31:35

In this podcast episode, Juan de Castro interviews Jeffrey Hayman, a CEO, Chairman, board member, and entrepreneur in the global insurance industry. Hayman has an impressive track record in executive roles at carriers like AIG and, more recently, in non-executive roles, including his current position as Chairman of the Board at R&Q Insurance Holdin…

1
The Future of Underwriting Has Arrived: Examples from the Front Line | Jamie Wilson, Chris Varley and Salman Siddiqui 28:28

11M ago28:28

28:28

In this episode of Making Risk Flow, host Juan de Castro sits down with three friends in the underwriting and insurance space to discuss the importance of underwriters in the insurance industry and how technology can improve their efficiency and effectiveness. They mention the need to digitise data, automate processes, and provide decision support …

1
Successful Partnerships in Insurance: From Disruption to Evolution | Bryan Falchuk and David Gritz 37:12

11M ago37:12

37:12

In this episode of Making Risk Flow, host Juan de Castro sits down with Bryan Falchuk, the President and CEO of Property & Liability Resource Bureau, and David Gritz, the Co-Founder and Managing Director of InsurTechNY. Drawing upon research gathered from the Insurance Collaboration Index, the trio discuss the impact collaboration can have in the i…

1
The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 45:10

12M ago45:10

45:10

Making Risk Flow is back for it's fourth season! In the first episode of the new series, host Juan de Castro is joined by his good friend and Deputy CUO and Head of Third Party at Inigo Insurance, Craig Knightley. During their conversation, the pair discuss just how data analytics and insights can play a pivotal role in gaining a competitive advant…

1
Season 3: The Common Challenges We're Facing in the Insurance Industry 19:43

1y ago19:43

19:43

In the last episode of Season 3 of Making Risk Flow, host Juan de Castro highlights some of his favourite moments from the series. During the season, Juan has hosted 15 excellent guests from brokers, insurers and advisors. Looking back at the season, Juan, with the help of insightful clips, talks about the three common challenges that have spanned …

1
GenAI, Sustainability and the Talent War: Inside BCG's Value Creation Report | Nathália Bellizia, BCG 36:52

1y ago36:52

36:52

In this episode, Juan is joined by Nathália Bellizia, Managing Director at Boston Consulting Group (BCG), to analyse the BCG's upcoming Value Creation Report. The eagerly awaited document shall help identify the patterns of insurers that have created value over the last five years compared to those that have destroyed value. Juan and Nathália also …

1
How to Unlock Higher Returns on Investments in Analytics | Paul Mang, Guidewire 37:02

1y ago37:02

37:02

In this episode of Making Risk Flow, Juan is joined by analytics expert Paul Mang, Innovation Advisor at Guidewire and former global CEO of Analytics at Aon, to discuss the use of analytics in insurance and how to get better returns on such investment. Juan and Paul also address how the industry can make progress through interoperability, ways in w…

1
The Roadmap to Deploying End-to-End Digital Risk Flows | Neil Peters, Arch, and Arvind Drubhra, HDI 31:09

1+ y ago31:09

31:09

In this episode, Juan is joined by both Neil Peters, the National Director of Branch Network at Arch International UK, and Arvind Drubhra, the Director of Operations for the UK and Ireland at HDI Global SE. During the course of their conversation, Juan, Neil and Arvind discuss how to leverage data to drive growth, the steps and target states to ach…

1
[Greatest Hits] The 3 Steps to Deploy Digital Risk Flows for New Business - Deep Dive 30:13

1+ y ago30:13

30:13

This time, we are wanting to shine a light on a previous episode from our back catalogue. Recently, insurers have been focussing more and more on implementing digital risk flows. So, here's an episode on that very topic. The goal of digitising risk flows is to enable automated decision making on the best course of action for each submission, charac…

1
3 Secrets to Convex’s Success: Culture, Data and Operational Excellence | Paul Brand, Convex 32:42

1+ y ago32:42

32:42

This time on Making Risk Flow, host Juan de Castro is joined by Paul Brand, the CEO of Convex Insurance. In the episode, Juan and Paul discuss the three pillars of Convex’s success in the insurance industry: creating the perfect company culture, optimising technology to make data-driven decisions, and how operational excellence can give businesses …

1
Driving Change in the London Insurance Market | Sheila Cameron, Lloyd's Market Association 32:58

1+ y ago32:58

32:58

In this episode, Juan is accompanied by Sheila Cameron, CEO of Lloyd's Market Association, to discuss digitising the London insurance market. Over the course of their discussion, the pair talk through how the London insurance market is changing, ways to drive change in the complex environment, and the importance of standardising data across the ind…

1
Risk Selection Consistency: Empowering Underwriters with the Help of Data | Mandy Hunt, RSA 34:36

1+ y ago34:36

34:36

In this episode, Juan is joined by Mandy Hunt, the Chief Underwriting Officer of Commercial Lines at RSA, to discuss the crucial role of data in the underwriting process. During their conversation, Juan and Mandy consider how automated and structured data can aid risk selection consistency, help underwriters understand the data at their fingertips,…

1
Exploring Mobility, AI, and a Connected World in the Insurance Industry | Ben Luckett, Aviva 30:03

1+ y ago30:03

30:03

In this episode, Ben Luckett, Chief Innovation Officer at Aviva, joins host Juan de Castro to share how continuous internal innovation at Aviva has helped establish it as a global name in insurance. Also, Juan and Ben discuss the three core elements of Aviva’s innovation process, the importance of investing in innovation even if it does not have an…

1
Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's 36:14

1+ y ago36:14

36:14

In this episode, Juan discusses implementing ESG with Simon Tighe, Group Head of Investments, Treasury and Credit Risk at Chaucer Group, and Paul McCarney, Senior Director of Insurance Product Strategy at Moody's. Together, the trio talk through the relevance of ESG data in insurance, the need for standardised data, and how the industry can unite t…

1
What Everyone’s Talking About in Insurance | Matthew Grant, InsTech 33:14

1+ y ago33:14

33:14

In this episode, Juan is accompanied by Matthew Grant, CEO of InsTech, to discuss the three major topics that everyone in insurance is talking about right now: digitising insurance to remove friction, the impact of climate change, and actively reducing or mitigating risk. Plus, Juan and Matthew touch on the potential impact AI and ChatGPT might hav…

1
Allianz Transformation Focus: Risk Prioritisation and Same Day Turnaround Time | Jason Howes and Jonathon Gray, Allianz 35:10

1+ y ago35:10

35:10

In this episode, Juan is joined by Jason Howes, Director of Business Transformation at Allianz Commercial UK, and Jonathon Gray, Transformation Business Owner at Allianz Insurance. With the guests coming from the same company, the trio discuss the vision and structure of the transformation initiatives taking place at Allianz, how risk prioritisatio…

1
A Guide to Understanding the Data Challenges in Reinsurance | Paolo Cuomo, Gallagher Re 33:53

1+ y ago33:53

33:53

In this episode, Juan is accompanied by Paolo Cuomo, the Executive Director of Gallagher Re. Over the course of the show, Juan and Paolo discuss the challenges with data in reinsurance, how cyber development is learning lessons from the CAT property space, and why large amounts of data can actually be ineffective for insurers. To discover out more …

1
4 Key Areas of Data Automation to Fuel Broker Growth | Philippe Lutgen, Howden Broking 31:34

1+ y ago31:34

31:34

In the first episode of Season 3, Juan invites Philippe Lutgen, the Chief Operating Officer for Howden Broking in Europe, onto Making Risk Flow. The pair discuss the four key areas to success in broking, how data automation could be integrated into broking processes, and how the industry could make strides in underinsurance. To discover out more ab…

1
20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada 26:23

1+ y ago26:23

26:23

In this episode of Making Risk Flow, Juan is joined by Bronek Masojada, the former CEO of Hiscox and the current Chairman at Placing Platform Limited (PPL). Their conversation ranges from discussing Bronek’s time at Hiscox and his reflections on the challenges he faced, to talking about how PPL works, how it is being received by the market, and its…

1
Digital-first operating models in mid-market commercial to enhance broker and client experience | Simon McGinn, Allianz, and Richard Coleman, Ecclesiastical 29:46

1+ y ago29:46

29:46

In this episode, Juan is joined by Simon McGinn, CEO of Allianz Commercial UK, and Richard Coleman, Managing Director, UKGI at Ecclesiastical Insurance Group, on a panel discussion at a Making Risk Flow live event. With the guests coming from two contrasting insurers, in terms of scale, Juan asks the guests how their companies are approaching digit…

1
Hiscox: The Story of How They Cracked Underwriting Small Business | Steven Wilkins, Hiscox 26:25

2y ago26:25

26:25

In this episode, Juan is accompanied by Steven Wilkins, Senior Vice President and Head of Casualty at Hiscox USA, to discuss how Hiscox successfully underwrites for smaller businesses. Amongst other things, their conversation covers how to handle renewals, ways to deal with mid-term adjustments, and the creative work that goes into profiling potent…

1
Driving Profitable Growth Through Digital Risk Flows in Cyber Underwriting | Roman Itskovich, At-Bay, and Jay Rajendra, Arch 25:10

2y ago25:10

25:10

In this episode, Juan is joined by Roman Itskovich, Co-founder and Chief Risk Officer at At-Bay, and Jay Rajendra, Chief Strategy and Innovation Officer at Arch Capital Group, on a panel at ITC Vegas 2022. The trio discuss the current landscape of the insurance market, how data-driven cyber underwriting is helping to open up new opportunities for t…

1
The Role of Culture, Digitisation, and Embedded Insurance in the Evolution of Underwriting | Thierry Daucourt, AXA 31:22

2y ago31:22

31:22

In this episode, Juan is joined by Thierry Daucourt, Head of P&C Commercial Lines European Markets at AXA, to discuss how digitisation is upending the underwriting value chain. The pair discuss how the underwriter's role has changed in the production, management, and valuation of information, and how technological advancements can free underwriters…

1
Virtual Panel Debate | Flexible, Digital, and Embedded: The Future Of SMEs | Helen Troman, Chubb, and Ian Fantozzi, Beazley 31:11

2y ago31:11

31:11

In this episode of Making Risk Flow, our host, Juan de Castro, joined Helen Troman, Chief Underwriting Officer Small Commercial at Chubb, and Ian Fantozzi, Chief Executive Officer at Beazley Digital, on a panel of the Commercial Lines Innovation Europe 2022. They discussed how insurance can embrace flexibility and digitization to deliver a better s…

1
Deploying digital risk flows: a how-to guide | Matt Churchill, Cytora 31:04

2y ago31:04

31:04

In this episode Juan and Cytora’s very own VP of Customer Success Matt Churchill talk about a practical approach to deploying digital risk flows and the benefits of each stage of the transformation. The conversation covers architectural challenges and solutions, and it lays out the incremental steps an insurer can take to maximise the chances of su…

1
View from the board - 3 aspects that differentiate leaders from laggards 30:34

2y ago30:34

30:34

This episode marks the return of Making Risk Flow, season 2! We are kicking off with an episode packed with thoughts on the strategic initiatives of the day and actionable advice for any insurer aiming to be a winner in their market. Juan and his guest, an industry veteran, Mark Cliff (ex RSA, AXA, Ageas, Brightside) talk about 3 big shifts in the …

1
How using data is improving insurance services 13:58

2y ago13:58

13:58

This is a bonus episode during our between-the-seasons break. This time Juan was a guest at another great podcast - Covered in 15. It was an interesting conversation about how data can improve insurance services. www.cytora.com To discover out more about digital risk processing, click here. Our previous guests include: Bronek Masojada of PPL, Simon…

1
Live Edition: Digital first operating models with Markel and Beazley 25:07

2y ago25:07

25:07

The last episode of Season 1 of Making Risk Flow brings a special edition which was recorded live in London. Juan had fantastic panel discussion bringing Nic Brown, Divisional Director - Broker, from Markel International, and a star of a recent episode James Wright, Head of Technology at Beazley Digital. They've chatted about the challenges that ma…

1
Analysis of full submission inflow to power appetite expansion 29:44

2y ago29:44

29:44

In this episode, Juan and his guest Adrian Brown are talking about the possibilities of appetite expansion by utilising all of the data from all the risks that insurers see every day. www.cytora.com To discover out more about digital risk processing, click here. Our previous guests include: Bronek Masojada of PPL, Simon McGinn of Allianz, Richard C…

1
Beazley Digital - the path to 80% Straight Through Processing 20:05

2y ago20:05

20:05

In this episode, Juan welcomed as a guest James Wright, Head of Technology at Beazley Digital. They talked about Beazley's approach to delivering superb broker service and driving premium growth. Their unique approach focuses on alignment, technology and agile methodology. www.cytora.com To discover out more about digital risk processing, click her…

1
How the desire to provide better service to brokers impacts digitisation 15:13

2y ago15:13

15:13

In this episode Juan invited ex Hiscox SVP and the newest Head of North America at Cytora - Zaheer Hooda. They talked about the drivers behind Hiscox digital transformation efforts. In this brief chat they cover challenges of digitising and automating risk workflows , the path of achieving it at Hiscox. www.cytora.com To discover out more about dig…

1
Next generation of underwriters - equipped with data, technology and analytics 26:40

2+ y ago26:40

26:40

In this episode, Juan and his guest Silvi Wompa, Group Head of Portfolio Underwriting at Swiss Re are talking about the underwriters of tomorrow. They cover what a role of an underwriter will require - acquiring new skills, evolving their relationship with data and finally how can technology support underwriters in their role. www.cytora.com To dis…

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