DeliveryX editor Katie Searles is joined in the studio by David Morin, head of customer & retail strategy at Narvar, to look back over the first series of Beyond the Buy Button. With clips from Selfridges, Pandora, Wolverine Worldwide and Yodel, the panel will review topics including sustainability, packaging, supply chain transparency, technology …

Stores can become mini warehouses, with stock located close to consumers. RFID technology gives retailers an accurate view of store stock optimising stock replenishment and enabling staff and customers to see exactly what’s in store. This episode looks at the complications when picking stock from store, the future of click & collect and how rapid d…

In the main, scope 3 emissions make up the largest part of a retailer’s carbon emissions, so a brand or retailer is not just measuring their own impact on the planet – and the people that produce the products they sell – but those emitted by everyone throughout the supply chain and every part that makes up the final product. Jessi Baker, founder of…

In this episode we look at how ecommerce deliveries are now part of the customer experience, with boxes and bags as well as product packaging providing part of the brand story. For some consumers, an order being delivered is the first physical contact with the brand. Almost 1 in 5 consumers say they won’t buy from retailers who don’t use sustainabl…

Retail doesn’t stand still, and in this episode the panel discusses the continuous changes and the increasing pace of change. The discussion covers how the pandemic altered things again, as did/does Brexit. Flexibility and agility are required through daily trading and the year’s peaks and troughs along with scalability for future growth. A big ask…

In this episode we discuss how as ecommerce continues to grow more people will be needed to fill logistics, warehousing and delivery posts. The panel looks at how retailers are responding to the labour gap including: - AO increasing its warehousing capacity by more than 80% over the last 18 months, creating more than 1,500 jobs across the business.…

In this episode we consider the business models, drivers and commercial options for delivery companies. We've seen the importance of service quality to the customer - who of course also demands extensive options and a zero cost - and so in this episode, we focus on how the carriers are adapting to, or leading, the retailer's requirements. We're joi…

For our discussion on "returns" we are joined in the studio by Ricky Wilson of Pandora, and Steven Irwin of Wolverine Worldwide (the group that counts Sweaty Better, Wolverine, Saucony and Merrell amongst its brands). With 89% of UK consumers saying that ease of returns is a top priority, we discuss: how to make returns smoothly serial returns and …

For our discussion on circular business models we are joined in the studio by Ricky Wilson of Pandora, and Steven Irwin of Wolverine Worldwide (the group that counts Sweaty Better, Wolverine, Saucony and Merrell amongst its brands) and Mike Hancox, CEO of Yodel. We cover: recent news on green delivery from Royal Mail, Tesco, and others Amazon's Hac…