Best Eileen McCormick Podcasts (2024)

1
Outages at X, google.com, and jsDelivr + Why Details Matter 18:04

3h ago18:04

18:04

Explore what happened during recent outages at google.com, X (formerly Twitter), and CDN service jsDelivr. The Internet Report team will also discuss why a detailed understanding of every component in your service delivery chain is vital to maintain the availability and resiliency of your service. If even one component encounters challenges, the en…

1
Inside the ChatGPT Outage & More News | Pulse Update 20:10

9d ago20:10

20:10

Go under the hood of a ChatGPT outage, H&R Block’s Tax Day disruption, and more incidents from the past few weeks. The Internet Report team will also discuss Microsoft’s update on recent subsea cable cuts and the latest global outage trends. ——— CHAPTERS: 00:00 Intro 00:57 ChatGPT Outage 03:35 Revisiting West Coast of Africa Cable Cuts 09:07 H&R Bl…

1
WhatsApp & Apple Outages; Plus ITOps Tax Day Survival Tips 27:55

26d ago27:55

27:55

With tax season coming to a close in the United States, IT teams at tax preparation companies and other organizations in the industry will be taking extra care to make sure that their systems can handle a spike in traffic due to a potential last-minute rush of filings. Tune in to hear The Internet Report hosts discuss how IT teams can navigate majo…

1
How Third-party Issues Led to McDonald’s, DMV Outages | Pulse Update 17:08

2M ago17:08

17:08

The end-to-end delivery of modern digital services can introduce a complex web of dependencies and failure points, which can stem from direct relationships as well as third-party providers, introducing layers of abstraction for operations teams to keep track of. Managing this complex ecosystem can be challenging. Unexpected issues may arise from se…

1
Meta, LinkedIn, and Comcast Outages, Explained | Pulse Update 17:50

2M ago17:50

17:50

Over a two-day period this past week, major social media platforms—Meta’s Facebook and Instagram, LinkedIn, and Discord—all experienced disruptions. In the same timeframe, Comcast was also impacted by an outage that affected access to specific services and applications. Meta experienced issues with its log-in process, Discord navigated unexpectedly…

1
AT&T Outage and Disruptions at Google Cloud, Front, and More | Pulse Update 16:27

2M ago16:27

16:27

Load is a fundamental but, at times, challenging variable for networks and operations teams to handle. In the past few weeks, ThousandEyes saw various load-related problems impact organizations including Google Cloud, Front, several Australian banks, and Minnesota State University Moorhead. Tune in to learn more about what happened during these inc…

1
Square Outage, Data Center Issues & Planning for Resiliency | Pulse Update 17:10

3M ago17:10

17:10

When outages happen, it’s what you do next that matters. It’s important to have a backup plan in place that you can quickly activate to minimize the impact of an incident. Over the past two weeks, companies initiated a range of resiliency actions, including asking customers to use alternate authentication methods (or to avoid logging out of a servi…

1
Security, Great Digital Experiences & Why Visibility Matters 16:54

3M ago16:54

16:54

The ThousandEyes Internet Intelligence team joins us from Cisco Live in Amsterdam, talking about a major theme from the event—security. Tune in to hear their thoughts on how visibility can help companies in their security efforts, the sovereignty of data in flight, and why you don’t have to choose between security and performance. ——— CHAPTERS 00:0…

1
Understanding the Microsoft Teams & Azure Disruptions | Pulse Update 16:48

3M ago16:48

16:48

What happened during the recent Microsoft Teams and Azure disruptions? Go under the hood of these incidents and also explore other recent disruptions in this week’s Pulse Update. CHAPTERS - 01:03 Network issue leads to Microsoft Teams service disruption - 04:09 Azure Resource Manager exhausts capacity, causing service issues - 06:20 Oracle Cloud ex…

1
Unpacking Recent ChatGPT Issues & Other Outage News | Pulse Update 24:26

4M ago24:26

24:26

What caused recent dips in performance for OpenAI’s ChatGPT? Tune in to hear The Internet Report team unpack this and other recent disruptions, including a hack that led to an outage at the Spanish branch of the Orange mobile network, and a blip for customers of the cloud services provider DigitalOcean. They’ll also cover the outage trends they’re …

1
2023 Internet Outage Trends & the New Outage Landscape | Pulse Update 11:07

4M ago11:07

11:07

As they launch into 2024, organizations are facing a different outage landscape than they had at the start of 2023. The past year saw increases in cloud service provider (CSP) outages, application outages, and the percentage of U.S.-centric outages—all of which point to an evolution in the way outages happen and the need for different strategies to…

1
Insights From the Ghosts of NetOps Past, Present, and Future 21:33

5M ago21:33

21:33

As 2023 comes to a close, in the spirit of Dickens’ holiday classic “A Christmas Carol,” let’s reflect on the valuable insights left by the ghosts of network operations teams past, present, and yet to come. Tune in to hear host Mike Hicks (Principal Solutions Analyst at ThousandEyes) discuss lessons from the NetOps teams of the past, the current st…

1
Peering Issues, Internet Resilience, and Cloud Outage News | Pulse Update 13:52

5M ago13:52

13:52

Recent changes appeared to trigger a series of events for two peering points internationally—with very different impacts. Tune in to learn more about these incidents, why they differed, and the lessons they leave. Mike Hicks, Principal Solutions Analyst at ThousandEyes, will also cover the latest outage numbers and explore other recent incidents, i…

1
Scaling To Meet the Black Friday Demand: Tips for IT Teams 15:02

6M ago15:02

15:02

As companies gear up for Black Friday, The Internet Report team shares some best practices for delivering great customer experiences and minimizing downtime during one of the retail industry’s biggest days of the year. Mike Hicks, Principal Solutions Analyst at ThousandEyes, will cover some helpful case studies of Black Fridays that experienced som…

1
Understanding the Recent Workday and Cloudflare Outages | Pulse Update 32:12

6M ago32:12

32:12

Backend-related incidents have been a recurring theme in outages across 2023, caused by everything from data center issues and hardware mishaps to failures at common (shared) services. Recently, we saw two examples of these backend issues when data center power problems led to outages at both Cloudflare and Workday. Tune in to hear more about what …

1
Halloween Special: Ghosts of Outages Past 43:37

7M ago43:37

43:37

This Halloween, The Internet Report team is sharing some of their most thrilling (and chilling) networking tales. Pull up a chair (and a big bowl of your favorite Halloween candy) to hear what happened—and important lessons learned. ——— CHAPTERS 00:00 Intro 01:40 Haunting obstacles with a dynamic routing protocol that thwarted crew changes on an oi…

1
Insights From Outages at Citibank, DBS, and Other News | Pulse Update 24:18

7M ago24:18

24:18

In recent weeks, back-end infrastructure work and other backend-related issues impacted various online and consumer banking services, including DBS and Citibank in Singapore. Simple front-facing customer experiences that we’ve become accustomed to today can often mask considerable complexity on the backend. The service delivery chain of technologie…

1
Talking Data Freshness + Slack, Cloudflare, and Google Outages | Pulse Update 30:47

7M ago30:47

30:47

Outages and degradations can happen when underlying data isn’t fresh enough. In recent weeks, stale data may have contributed to incidents at both Slack and Cloudflare. Slack began experiencing issues when, by our best guess, its app stopped trusting the freshness of the data in the cache; and, separately, Cloudflare’s 1.1.1.1 DNS resolver ran into…

1
Internet Outages: Why One Small Link Can Break the Whole Chain | Pulse Update 22:26

8M ago22:26

22:26

Providing great digital experiences relies on a complex service delivery chain. The past few weeks brought multiple reminders that the root cause of cloud and app disruptions often comes down to one single link in this chain. While the component at issue may appear small, if it’s not functioning normally, the consequences can be significant. Additi…

1
Data Center Disruptions, Square Down, and More News | Pulse Update 33:14

8M ago33:14

33:14

In a world that operates at “hyperscale,” the potential for hyperscale-sized problems is also very real. The measure of a good provider—and a well-engineered system—is how well they handle these anomalous conditions and minimize disruption. During recent weeks, some of these hyperscale-sized outages hit, including data center-focused disruptions th…

1
Disruptions at Slack and X + Thoughts on “Take Twos” | Pulse Update 21:15

9M ago21:15

21:15

An outage occurs, a change is rolled back, and everything stabilizes. But what happens when the change is attempted a second time? These second tries often go much more smoothly. While another outage might still occur during this “take two,” the impact is usually far less severe. The engineering team has learned from what went wrong the first time …

1
An August Slack Outage and Why Context Matters | Pulse Update 34:23

9M ago34:23

34:23

Context matters when working on a distributed web-based application or service where everything is linked and dependent on each part functioning correctly. It’s all too easy for one team to make a change that unexpectedly affects something another team is working on. Or the combined impact of both changes may also accidentally break something. To a…

1
SharePoint Outage and Security Certificate Considerations | Pulse Update 26:30

9M ago26:30

26:30

In an end-to-end service delivery chain, isolated changes can have broad consequences. This played out recently when an erroneous SSL certificate change at Microsoft appeared to cause a SharePoint Online and OneDrive for Business outage. While this incident definitely underscores the importance of valid security certificates, it’s also a reminder o…

1
Azure Disruption, Meta App Issues, and Navigating Edge Cases | Pulse Update 19:15

10M ago19:15

19:15

Let’s face it. Not every contingency can be planned for. Sometimes an outlier scenario pops up and causes an unexpected outage or disruption. Over the past few weeks, multiple companies appeared to be impacted by such edge cases: Azure; GitLab; and Meta’s WhatsApp, Facebook, Instagram, and Threads—its newest addition. Tune into the latest Pulse Upd…

1
A Front Door, But No House: Explaining Application Outages | Pulse Update 17:33

10M ago17:33

17:33

The application opens, but users encounter errors when they try to do anything—what gives? It’s the curious case of the disappearing backend. Discover why application issues often show up like this, with the service reachable but unresponsive beyond rendering a basic landing page, and sometimes an accompanying error message. In this episode, hosts …

1
Application Outages Up in 2023—What to Know | Pulse Update 21:54

11M ago21:54

21:54

Though network outages are still far more common, application outages seem to be increasing in 2023—and having bigger impacts. Tune in to learn more about this trend and dive into incidents at Okta and Instagram. Host Mike Hicks will also explore other outage trends from the first half of the year in this special episode reflecting on the state of …

1
Is Spring Cleaning Causing an Outage Spike? | Pulse Update 27:22

11M ago27:22

27:22

For three consecutive years, there appears to have been a spike in outages and degradations in May. A potential “spring cleaning effect” may explain why. Tune in to learn more about this possible trend and explore what happened during recent incidents at Twitter; Microsoft 365; Slack; Instagram; Apple’s iMessage; and subscription-based streaming se…

1
How Outages Can Impact Distributed Dev Teams | Pulse Update 26:57

12M ago26:57

26:57

Tune in to explore ways that outages can impact distributed software development teams and what companies can learn from recent incidents at GitHub, Google Cloud, and Apple. To learn more, check out these links: Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-outages-and-distributed-dev-teams?utm_s…

1
Redundancy in the Cloud Era: Two Case Studies | Pulse Update 26:42

12M ago26:42

26:42

When it comes to your technology strategy, it's a good idea to have more than one way to access every resource—just in case. As IT environments have changed, so has the thinking around the right approaches to achieve this desired redundancy. Two recent incidents at Google Cloud and Microsoft 365 reinforce the importance of redundancy—and the need f…

1
The Anatomy of an Outage | Pulse Update 17:57

1y ago17:57

17:57

Understanding the unique characteristics of different kinds of Internet outages can help you quickly recognize the type of incident you’re dealing with and take the right steps to mitigate its impact. This week’s episode discusses the anatomy of common outage categories and explores recent case studies: - Security-related incidents: Western Digital…

1
Chatting About the ChatGPT Outage and Other Outage News | Pulse Update 28:25

1y ago28:25

28:25

This week’s Pulse Update unpacks OpenAI’s ChatGPT outage and discusses why the outage actually represented a pragmatic move on the part of OpenAI. We’ll also discuss global outage trends; explore other recent incidents at Dish Network, Microsoft, and Virgin Media UK; and look at why responses to performance problems vary, based on application chara…

1
Understanding the UK Virgin Media Outages on April 4 | Outage Deep Dive 26:57

1y ago26:57

26:57

On April 4, 2023, Virgin Media UK (AS 5089) experienced two outages that impacted the reachability of its network and services to the global Internet. The two outages shared similar characteristics, including the withdrawal of routes to its network, traffic loss, and intermittent periods of service recovery. In this episode, we discuss how the outa…

1
Exploring Application Errors at Okta, Twitch, Reddit & GitHub | Pulse Update 24:44

1y ago24:44

24:44

HTTP 403, 503, and 504 status codes dominated the last few weeks as multiple companies experienced application degradations and outages. These incidents at companies like Okta, Twitch, Reddit, and GitHub leave important lessons on navigating similar issues and minimizing downtime for your own users. To learn more, check out the links below: - Inter…

1
Twitter Performance in the Elon Era, a Ransomware Attack & More Outage News | Pulse Update 25:39

1y ago25:39

25:39

It was an eventful fortnight on the Internet as Twitter, Dish Network, Akamai, and Ticketek Australia all experienced outages. Tune into our latest episode for insights from our analysis of these events and practical tips for IT teams. To learn more, check out the links below: - Internet Report: Pulse Update Blog: ttps://www.thousandeyes.com/blog/i…

1
A Tale of Two Data Center Outages | Pulse Update 22:22

1y ago22:22

22:22

In the space of a week, we saw two data center-related incidents lead to long Microsoft and Oracle outages. Join us as we analyze these outages and ways IT teams can minimize downtime in similar situations. We’ll also discuss a series of application issues that impacted companies including Twitter and Tesla. To learn more, check out the links below…

1
A Trio of Similar Incidents: Microsoft, Cloudflare, & Slack Outages | Pulse Update 24:03

1y ago24:03

24:03

We discuss insights from a recent trio of similar incidents at Microsoft, Cloudflare, and Slack, along with other outage news, including a Comcast outage that impacted some Philadelphia neighborhoods on Super Bowl Sunday. 00:00 Intro 00:58 Outage Trends: By the Numbers 4:33 Microsoft Outage (Jan. 25) 4:58 Cloudflare Outage (Jan. 24) 9:27 Slack Outa…

1
The Microsoft Outlook Outage, Explained | Outage Deep Dive 16:13

1+ y ago16:13

16:13

Live from #CiscoLiveEMEA, we discuss the Feb. 7 Microsoft Outlook outage to understand how the event unfolded, why it may have played out the way it did, and what you can learn from this outage event. To dive deeper, check out the links below: Explore the outage in the ThousandEyes platform (NO LOGIN REQUIRED) Microsoft Outlook Outage Analysis Blog…

1
Lessons From the FAA, Fastly, & Microsoft Outages | Pulse Update 29:40

1+ y ago29:40

29:40

In this episode, we cover the latest internet trends and unpack important takeaways from the recent FAA, Fastly, and Microsoft outages. We also discuss how several early 2023 outages and disruptions reinforced the need for application monitoring and testing to counter, or at least anticipate the effect of, anomalous conditions on certain routes. 00…

1
Understanding the Microsoft Outage: Why Were Azure, Microsoft Teams, & Outlook Down? | Outage Deep Dive 27:45

1+ y ago27:45

27:45

At around 7:05 a.m. UTC on January 25, 2023, Microsoft started experiencing service related issues. At the same time, ThousandEyes observed BGP withdrawals and a significant number of route changes that resulted in a high amount of packet loss, ultimately affecting various services like Outlook, Teams, SharePoint, and others. 00:00 Welcome: This is…

1
Notes on the Spotify Outage | Pulse Update 19:53

1+ y ago19:53

19:53

This episode covers the latest global network outage numbers and interesting end-of-year trends; how resilient application architectures, clouds, and networks are challenging old ways of thinking; and a deep dive into an outage that disrupted Spotify’s music streaming on December 14, 2022. To learn more, check out the links below: Internet Report P…

1
Twitter in the Elon Era + Microsoft & AWS Outages | Pulse Update 22:30

1+ y ago22:30

22:30

This is the Internet Report: Pulse Update, where we review and provide analysis of significant outages and trends across the Internet, from the previous two weeks. Every other week, we'll publish a new episode covering the latest tally of outage events, and highlighting a few interesting outages. This week, in addition to our usual look at global a…

1
Unpacking the Dec. 12 Quad9 BGP Route Leak | Outage Deep Dive 26:34

1+ y ago26:34

26:34

Starting at ~12:12 UTC on Dec 12, 2022, an ISP in the Democratic Republic of Congo leaked a route belonging to the Quad9 DNS service, causing some traffic, including Verizon US customer traffic, to get routed to Africa for ~90 minutes. High traffic loss was observed throughout the incident which was resolved at ~13:40 UTC. 00:00 Welcome: This is Th…

1
An Eventful End to October for WhatsApp, Zscaler, Salesforce, and Facebook | Outage Deep Dive 28:46

1+ y ago28:46

28:46

This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. In this episode, we unpack four notable outages that impacted WhatsApp, Zscaler, Salesforce, and Facebook, which all appear to have a common theme. Join our co-hosts Mike Hicks, Principal Solutions Analyst at ThousandEyes, and Chris Villemez, T…

1
Unpacking the March 28th Twitter Outage | Outage Deep Dive 31:43

2y ago31:43

31:43

We're back! 00:00 Welcome: This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. On this episode, our newest host, Chris Villemez, is joined by Kemal Sanjta to discuss a BGP-related incident that took down Twitter for many users around the globe on March 28th. 00:36 Under the Hood: Chris Villemez …

1
Unpacking the December AWS Outages (December 7, 10, & 15, 2021) | Outage Deep Dive 43:43

2+ y ago43:43

43:43

This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. On today’s episode, our newest host and Technical Marketing Engineer, Chris Villemez, is joined by Kemal Sanjta, Principal Engineer, to dive into the details of the recent AWS outages from December 7th, 10th and 15th. They’ll walk through what …

1
The Facebook Outage, Explained (10/4/21) | Outage Deep Dive 27:07

2+ y ago27:07

27:07

00:00 Welcome: This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. 00:15 Headlines: Today we’re going to do a thorough analysis of the major Facebook outage that took place yesterday, Monday, October 4. I’m joined by Gustavo Ramos, ThousandEyes’ in-house expert on Network Engineering. Thousand…

1
When BGP Routes Accidentally Get Hijacked: A Lesson In Internet Vulnerability | Outage Deep Dive 18:28

3y ago18:28

18:28

00:00 Welcome: This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. 00:08 Headlines: Today, Mike Hicks (Principal Solutions Analyst, ThousandEyes) and I discuss a recent BGP routing incident that had intermittent impacts on Amazon’s services, including Amazon.com and AWS compute resources, during…

1
The Akamai DNS Outage and the Case for CDN Redundancy (July 1-23, 2021) | Outage Deep Dive 18:06

3y ago18:06

18:06

This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. I’m joined today by Mike Hicks, principal solutions analyst here at ThousandEyes, to cover the outage of Akamai’s DNS service. The outage, which occurred on July 22nd around 3:38 PM UTC (8:38AM PT), struck during the course of business hours in…

1
BGP Routing Incident Shows Why the Shortest Path Isn’t Always the Chosen Path | Outage Deep Dive 21:09

3y ago21:09

21:09

00:00 Welcome:This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. 00:13 Headlines: Today, Kemal and I unpack an interesting BGP incident, in which a large-scale route leak briefly altered traffic patterns across the Internet. 00:58 Under the Hood: The incident began on Thursday, June 3rd at arou…

1
Akamai Prolexic Outage Analysis + Takeaways (Week of June 9-17, 2021) | Outage Deep Dive 25:47

3y ago25:47

25:47

This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. I’m joined by ThousandEyes’ BGP expert, Kemal Sanjta, to review the June 16th outage of Prolexic Routed, a DDoS Mitigation Service operated by Akamai. According to a statement from Akamai, the outage was not due to a DDoS attack or system updat…

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Eileen McCormick Podcasts

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