An August Slack Outage and Why Context Matters | Pulse Update

The Internet Report

Context matters when working on a distributed web-based application or service where everything is linked and dependent on each part functioning correctly.

It’s all too easy for one team to make a change that unexpectedly affects something another team is working on. Or the combined impact of both changes may also accidentally break something.

To avoid such mishaps, teams should cut back on silos as much as possible.

However, it’s hard to completely eliminate siloed operations or decision-making. But the potential negative effects of silos can be reduced if each team has a view of the end-to-end service that’s tailored to their specific area or domain—that is, presented to them in a context that they understand.

Tune in to this week’s episode to learn more about mitigating silos and also explore lessons from recent disruptions at Slack, Spotify, and Wells Fargo.

And for more insights, check out these links:

- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-slack-outage?utm_source=transistor&utm_medium=referral&utm_campaign=internetreportpulseep17

- Explore the Slack disruption in the ThousandEyes platform (NO LOGIN REQUIRED): https://apiijiaoljxvlpnzjkxwwlcqmmcovppx.share.thousandeyes.com/

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CHAPTERS
00:00 Intro
00:49 The Download
04:35 By the Numbers
06:55 Slack Disruption
27:18 Spotify Disruption
33:15 Get in Touch

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