Best English for Customer Service Podcast Podcasts (2024)

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Episode 107: Exploring SAP S/4HANA Cloud Success with Richard Nagel 27:54

6d ago27:54

27:54

Links Join the SAP S/4HANA Cloud Public Edition Community Learn more about SAP S/4HANA Cloud Public Edition Download episode transcript Tip: Read the transcription of this episode in different languages using the SAP Machine Translation Portal or your favorite tool: https://mtportal.int.sap/By Inside SAP S/4HANA Cloud

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Episode 106: Mastering the Transformation to a Solution Business Model with Solution Order Management 25:19

27d ago25:19

25:19

Links Join the SAP S/4HANA Cloud Public Edition Community: https://pages.community.sap.com/topics/s4hana-cloud Learn more about SAP S/4HANA Cloud Public Edition: https://www.sap.com/products/erp.html Learn more about Business Model Transformation with Alexander Zimmermann https://www.koganpage.com/business-and-management/radical-business-model-tran…

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43: How Casper Ruud is fighting back into the top 10 and how this can inspire sales | Analyst Øivind Sørvald 24:29

2M ago24:29

24:29

In business as in sports, there are ups and downs. How do you approach this? As a sales rep or a leader, you will face the same problem. How do you fight the situation? Are there any tips to get from world class tennis? Join me in this conversation with Team Casper Ruud's top analyst. --- Send in a voice message: https://podcasters.spotify.com/pod/…

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🎙️🎧 Podcast 25│Listening Comprehension T-Mobile Phone Activation Issues 30:02

2M ago30:02

30:02

🎙️🎧 Podcast 25│Listening Comprehension Telephone Activation Do you need to improve your listening for a call center? Is English not your first language? Don't sweat it! We got you covered! Topic: T-Mobile Phone Activation Issues In this podcast, we will listen to a T-Mobile Phone Activation Issue and cover key terms to capture the customer's inform…

1
🎙️🎧 Podcast 24│Job Interview Vocabulary for Call Center Questions 32:38

2M ago32:38

32:38

🎙️🎧 Podcast 24│Job Interview Vocabulary for Call Centers Do you need to improve your vocabulary for a call center? Is English not your first language? Don't sweat it! We got you covered! Topic: Vocabulary for Call Center Job Interviews In this podcast, we will explore key vocabulary to respond to common interview questions. In addition, our experie…

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🎙️🎧 Podcast 23│Listening Comprehension Amazon Delivery Issues • What is Active Listening? 22:28

2M ago22:28

22:28

🎙️🎧 Podcast 23│Listening Comprehension Amazon Delivery Issues Part 1 Do you need to improve your listening for a call center? Is English not your first language? Don't sweat it! We got you covered! Listening Comprehension Amazon Delivery Issues Part Topic: Amazon Delivery Issues Presentation In this podcast, we will explore Amazon Delivery Issues a…

1
🎙️🎧 Podcast 22 │Basic Internet Troubleshooting Terminology 35:47

2M ago35:47

35:47

🎙️🎧 Podcast 22│Basic Internet Troubleshooting Terminology Do you want to acquire vocabulary for assisting customers with their internet? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Don't sweat it! We got you covered! Basic Internet Troubleshooting Terminology Do you want to learn basic troubleshooting fo…

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Episode 105: Maximizing Warehouse Management Efficiency with Cloud Transformation 18:40

2M ago18:40

18:40

Links Register now for the SAP S/4HANA Cloud Product Expert Training 2024, starting on April 22nd: Product Expert Training 2402 – landing page Check what’s new in Supply Chain Management in SAP S/4HANA Cloud Public Edition 2402: Supply Chain in SAP S/4HANA Cloud Public Edition 2… – SAP Community Join the SAP Community: SAP S/4HANA Cloud, Public Edi…

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Episode 104: Artificial Intelligence - Ep. 2: Build a Strong Foundation for SAP Business AI in SAP S/4HANA Cloud feat. Accenture 41:13

3M ago41:13

41:13

Links Listen to the Episode 1 of the Artificial Intelligence series: https://podcast.opensap.info/inside-sap/2024/02/07/episode-101-artificial-intelligence-ep-1-exploring-sap-business-ai-generative-ai-and-enablement-strategy/ Read more about Business AI in SAP S/4HANA Cloud Public Edition with Marco Valencia’s blog post: https://community.sap.com/t…

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42: Making revenue more predictable | CCD Camilla Heidenreich Bommen 54:10

4M ago54:10

54:10

Selling in B2B is a tough job. But you can succeed. It takes guts, grit, process, smartness, skills and more. Mos is about who you are selling to. Not a single decision maker, but a buying committee. The do not buy products or features. They buy solutions to their pains or problems. Hans Christian Grønsleth is the host of the SuperOffice-podcast. I…

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Episode 103: SAP Customer Transitioning Experience: SAP Business ByDesign to SAP S/4HANA Cloud Public Edition 33:18

4M ago33:18

33:18

We are now the podcast Inside SAP S/4HANA Cloud! It is a small change in our name and branding, but we keep the same focus and strategy: sharing project best practices, lessons learned, and successful go-lives with SAP S/4HANA Cloud. We continue to share perspectives from customers, partners, and colleagues. Links Watch this episode in video format…

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41: What can we learn from AI in tennis to improve our business | Øivind Sørvald analyst in Team Casper Ruud 35:45

4M ago35:45

35:45

I am happy to welcome Øivind Sørvald to discuss similarities between world class tennis and world class business. Casper has had a great run in Tennis with a high ranking of no 2. Now he is no 12 and in a challenger position. In this episode we get insight into how the team works to improve, how the team cooperates and how AI also has a big place i…

1
🎙️🎧 Podcast 21│Active Listening Practice: Insurance Claims 28:28

4M ago28:28

28:28

🎙️🎧 Podcast 21│Listening to Insurance Claims Do you want to acquire the skill of Active Listening? Do you want to acquire the vocabulary for insurance claims? Is English not your first language? Our call center training courses are the solution you are seeking! ACTIVE LISTENING Listening to Insurance Claims In this podcast, you will listen to custo…

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🎙️🎧 Podcast 20│Empathy for Troulebhsooting the Internet 37:35

4M ago37:35

37:35

🎙️🎧 Podcast 20│Empathy for Troubleshooting the Internet Do you want to acquire the skill of empathizing with customers? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Our training courses are the solution you are looking for! PART 2 Introduction to the Basic Internet Troubleshooting Do you want to learn Emp…

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🎙️🎧 Podcast 19 │Training Module • Basic Internet Troubleshooting • Part 1 31:16

4M ago31:16

31:16

🎙️🎧 Podcast 19│Training Module • Internet Troubleshooting Do you want to acquire the skill of assisting customer with their internet? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Don't sweat it! We got you covered! PART 1 Introduction to the Basic Internet Troubleshooting Do you want to learn basic troubl…

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🎙️🎧 Podcast 18│Call Center Refund Process for Amazon 20:00

4M ago20:00

20:00

🎙️🎧 Podcast 18│What is Resolution for Call Centers? Do you know what is call center resolution? Is English not your first language? Don't sweat it! We got you covered! Introduction to Call Center Resolution for Retail Accounts Topic: Amazon Refund In this podcast, we will explore the Amazon Refund process and cover vocabulary and soft skills for ca…

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🎙️🎧 Podcast 17│Troubleshooting Internet Quick Fix: Cancel Location (Tower Refresh) 33:07

4M ago33:07

33:07

🎙️🎧 Podcast 17│Troubleshooting Internet Quick Fix: Cancel Location (Tower Refresh) 🚀Are You Ready to Become a Call Center Pro Handling Internet Troubleshooting ?🚀 Follow us on social media: ⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w In today’s digital age, a stable internet connection is not just a luxury…

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Episode 102: Optimizing Performance with SAP S/4HANA Implementation at Ball Horticultural 14:34

4M ago14:34

14:34

Show Notes: Download transcript as PDF fileBy Inside SAP S/4HANA Cloud

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🎙️🎧 Podcast 16 │Internet Quick Fixes • Basic Internet Troubleshooting 47:45

4M ago47:45

47:45

🎙️🎧 Podcast 16│Internet Quick Fixes • Basic Internet Troubleshooting If you are an aspiring call center representative, it's very like that you'll work for a telecommunications company. These type of accounts are ubiquitous; for that reason, it's very important for your know basic troubleshooting vocabulary and steps to connect internet connectivit…

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🎙️🎧 Podcast 15 │Training Module • Basic Internet Troubleshooting 31:13

4M ago31:13

31:13

🎙️🎧 Podcast 15│Training Module • Basic Internet Troubleshooting Can you troublehsoot for the internet? Is English not your first language? Don't sweat it! We got You covered! Introduction to Basic Troubleshooting for Internet Connectivity Training Module: Welcome to Excellence Academy's Basic Troubleshooting for Internet Connectivity training modul…

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🎙️🎧 Podcast 14 │Lesson 2 • Call Center Roleplaying 33:05

4M ago33:05

33:05

🎙️🎧 Podcast 14 │Lesson 2 • Call Center Roleplaying Are you an aspiring call center agent? Is English not your first language? Can you roleplay for a call center call? Introduction to the Call Center Roleplaying We give you a cohesive overview of the call center Roleplaying in this lesson in which our expert instructor Mr.E breaks down step-by-step …

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🎙️🎧 Podcast 13 │Lesson 1 Part 2• Call Center Call Flow 31:18

4M ago31:18

31:18

🎙️🎧 Podcast 13 │Lesson 1 Part 2• Call Center Call Flow Are you an aspiring call center agent? Is English not your first language? Don't worry! We got you covered! PART 2 Introduction to the Call Center Call Flow We give you a quick overview of the call center call flow in this lesson in which our expert instructor Mr.E breaks down step-by-step the …

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🎙️🎧 Podcast 13 │Lesson 1 Part 1 • Call Center Call Flow 25:04

4M ago25:04

25:04

🎙️🎧 Podcast 13 │Lesson 1 Part 1 • Call Center Call Flow Are you an aspiring call center agent? Is English not your first language? Don't worry! We got you covered! PART 1 Introduction to the Call Center Call Flow We give you a quick overview of the call center call flow in this lesson in which our expert instructor Mr.E breaks down step-by-step the…

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Episode 101: Artificial Intelligence - Ep. 1: Exploring SAP Business AI, Generative AI and Enablement Strategy 32:10

5M ago32:10

32:10

Learn more about Artificial Intelligence, Business AI, Generative AI and further topics at https://sap.com/ai Check more information about Joule, the generative AI assistant: https://sap.com/joule Check out the Early Adopter Care program for Joule: https://influence.sap.com/sap/ino/#campaign/3612 Hear more from Syed Talal Hussain, Andreas Welsch an…

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Episode 100: Clean Core: Achieving Modern, Flexible and Cloud-Compliant ERP Implementation feat. Accenture 41:11

5M ago41:11

41:11

Show Notes: Download transcript as PDF fileBy Inside SAP S/4HANA Cloud

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Episode 99: How Inetum Leverages Localization as a Self-Service for Midsize Customers in Africa 23:55

6M ago23:55

23:55

Show Notes: Download transcript as PDF fileBy Inside SAP S/4HANA Cloud

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40: Why your CRM needs a health check | Øivind Urdal, Director of services in SuperOffice Norway 38:34

6M ago38:34

38:34

Welcome to episode 40 of The SuperOffice Podcast, where we delve into the heart of business technology and innovation. I'm your host, Hans Chr. Grønsleth, and today, we're exploring a crucial aspect of maintaining your business's health and agility.In this episode, we're focusing on what we affectionately term a 'Health Check' of your CRM system. I…

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Episode 98: The Power of Localization as a Self-Service in SAP S/4HANA Cloud Public Edition 18:31

7M ago18:31

18:31

Show Notes: Download transcript as PDF fileBy Inside SAP S/4HANA Cloud

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39: SuperOffice AI Labs and practical use of generative AI | Filip Norman from SuperOffice 37:35

7M ago37:35

37:35

In this episode of the SuperOffice podcast, we discuss generative AI and how this will transform the work you do in SuperOffice. We discuss our 1st generation AI and now our 2nd generation AI. There are four pillars of the Superoffice strategy. The first one is to move SuperOffice AI into the sidebar. You can now chat with Hugo Chat AI, and we talk…

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Episode 97: Getting Started with Extensibility in SAP S/4HANA Cloud, with LeverX 18:38

7M ago18:38

18:38

Show Notes: Download transcript as PDF file Useful Links: Contact Ilya Bibik to join the Extensibility work zone: ilya.bibik@sap.com Check more on Extensibility: https://people.sap.com/harish_mangtani Drive competitive advantage through differentiation in SAP S/4HANA Cloud, public edition – my experiences choosing the proper cloud extensibility tec…

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38: The new follow-up dialog | Ester and Filip from SuperOffice RnD 42:02

7M ago42:02

42:02

In this episode, I talk with one of our product managers, Filip Norman and one of our product owners, Ester Kater Jonsson, from the RnD department in SuperOffice. They listen to customer feedback and suggestions from prospects and employees and look at trends in the market when they define new solutions and improvements that make our customers more…

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Episode 96: Fourth Anniversary Special Episode - Diversity and Individual Journeys to a Product Management Organization 27:11

7M ago27:11

27:11

Show Notes: Download transcript as PDF fileBy Inside SAP S/4HANA Cloud

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Inside SAP S/4HANA Episode 95: The Power of Advanced Variant Configuration with SAP S/4HANA 23:40

8M ago23:40

23:40

Show Notes: Download transcript as PDF fileBy Inside SAP S/4HANA Cloud

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37: Close more deals with video messaging | CEO and co-founder Øystein Hansen of Mailvideo 29:52

8M ago29:52

29:52

Video messaging is a tactic and tool to use to close more deals. In this episode, we discuss with CEO and co-founder Øystein Hansen of Mailvideo how to get your message across. Video messaging works in sales and for customer success or customer service teams to educate prospects, customers and users.You can find more info in the SuperOffice Appstor…