Best English for Customer Service Podcast Podcasts (2024)

Links Episode 101: Artificial Intelligence – Ep. 1: Exploring SAP Business AI, Generative AI and Enablement Strategy – Inside SAP S/4HANA Cloud (opensap.info) Episode 104: Artificial Intelligence – Ep. 2: Build a Strong Foundation for SAP Business AI in SAP S/4HANA Cloud feat. Accenture – Inside SAP S/4HANA Cloud (opensap.info) Learn more about Art…

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Translation Challenges #9 🎯 (July 10, 2024) 9:38

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1d ago9:38

9:38

We're back for more of our Translation Challenges Series! This time our theme is: Questions with "be"... Good luck!

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🤑 Describe a person who likes to buy goods at low prices (Part 2) + Transcript 20:44

12h ago20:44

20:44

You should say: who this person is, what this person likes to buy, where this person likes to buy things, and explain why this person likes cheap goods. Tune in and have a great day! - Book a class with Rory here: https://successwithielts.com/rory Transcript: Coming later today Find an IELTS Speaking Partner: https://links.successwithielts.com/ielt…

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Prom Night: The Classic US Tradition 👗 (July 9, 2024) 13:26

1d ago13:26

13:26

Have you ever heard of Prom? It's an important part of US culture for young adults. Let me explain a bit about this classic tradition...

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Customer Service: USA vs Italy 🤵🏻 (July 8, 2024) 13:48

3d ago13:48

13:48

There's something that stands out to me about the difference between American and Italian customer service...

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🏠 Accommodation (Part 1) + Transcript 19:03

2d ago19:03

19:03

Do you live in a house or an apartment/flat? What do you like about your flat? Would you change anything about your home? Would you like to move to a different home in the future? Where would you like to live in the future? Tune in and have a great day! - Get exclusive episodes on IELTS Speaking parts 1, 2, and 3: https://linktr.ee/sfspremium Book …

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BEP 409 – Quality Control 2: Customer Service 24:19

2d ago24:19

24:19

https://traffic.libsyn.com/secure/bizpod/BEP409-Quality-Control-2.mp3 Welcome back to Business English Pod for today’s lesson, the second in a two-part series on quality control. In this lesson, we’ll focus on quality control for customer service. For companies that sell products, quality control is critical. Not just for ensuring consistency, safe…

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BEP 409 – Quality Control 2: Customer Service 24:19

3d ago24:19

24:19

https://traffic.libsyn.com/secure/bizpod/BEP409-Quality-Control-2.mp3 Welcome back to Business English Pod for today’s lesson, the second in a two-part series on quality control. In this lesson, we’ll focus on quality control for customer service. For companies that sell products, quality control is critical. Not just for ensuring consistency, safe…

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Why Your Accent Doesn't Even Matter 🤷 (July 5, 2024) 14:46

5d ago14:46

14:46

I want to prove to you that your accent isn't that important, so be sure to listen carefully!

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😠 Complaints and Customer Service (Part 3) + Transcript 19:01

5d ago19:01

19:01

How do companies train their staff to deal with complaints? What do people usually complain about? How do most people complain, in writing or by other methods? Who are more likely to make complaints, older people or younger people? When are people more likely to make complaints? How do people usually react if they receive poor service at a restaura…

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🎙️🎧 Podcast 30 |Practice & Coaching with Mock Calls 33:28

6d ago33:28

33:28

🎙️🎧 Podcast 30 |Real Practice & Coaching: with Mock Calls with Expert Call Center Coach 👂Listen into our latest episode where our call center coach takes you through comprehensive soft skills training with real mock calls. • Practice and perfect your Empathy, Assurance of Help, and Call Handling skills in a hands-on, interactive way! • This episode…

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👂🎧 Podcast 29│Listening Comprehension for Call Centers • Amazon Delivery Issues 2:21

6d ago2:21

2:21

🔊 Ready for a challenge? Tune in and see if you can navigate the complexities of delivery-related calls. Boost your advanced listening skills for a call center environment! 🚀 In this episode, we immerse you in real-world scenarios, tackling common delivery issues. Perfect for anyone looking to elevate their call center customer service skills! 📲 In…

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Independence Day: Traditions in the USA 🇺🇸 (July 4, 2024) 12:38

6d ago12:38

12:38

Happy Independence Day! Let me share a little about this special American holiday...

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🤬 Describe an occasion when you met someone complaining about something (Part 2) + Transcript 20:32

7d ago20:32

20:32

You should say: when and where it happened, what he/she complained about, what the result was, and explain how you felt about the experience. Tune in and have a great day! - Book a class with Rory here: https://successwithielts.com/rory Transcript: https://telegra.ph/Part-2-Describe-an-occasion-when-you-heard-someone-complaining-about-something-in-…

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👂🎧 Podcast 28│Listening Comprehension for Call Centers • Delivery Issues 3:00

7d ago3:00

3:00

👂 Listen and see if you can handle the challenges that come with delivery-related calls. Get ready to enhance your advanced listening skills for a call center! 🚀 Dive into our latest episode where you'll test your advanced listening comprehension skills with real-world call center scenarios focused on delivery issues. Perfect for those looking to u…

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🎙️🎧 Podcast 27│A Teacher's Story: ⛓️‍💥How I Broke Free From Job Security 32:32

7d ago32:32

32:32

• Do you earn or make money at a call center? Here's my real-life story how I broke free from Job security at a call center? Picture this: "I was in a crowded smelly bus using public transportation to get to my job as a call center trainer with a girlfriend expecting our first-born son. I was there in the first place because I couldn't repair my ca…

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🎙️🎧 Podcast 26│Call Center Training for B2 English Learners - Part 1: Vocabulary Tracking & Logistics Campaigns 34:06

7d ago34:06

34:06

English Level: B2 PART 1: Vocabulary for Tracking & Logistics Campaigns📦 Call Center Training for B2 English Learners - Part 1: Vocabulary Tracking & Logistics Campaigns🚀 This video is perfect for call center beginners using English as a second language. Master the terms and phrases to excel in your job!🔍 Dive into essential vocabulary needed for h…

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Translation Challenges #8 🎯 (July 3, 2024) 11:16

9d ago11:16

11:16

It's our eighth episode in a series of Translation Challenges. This week's theme? Aux Verb Responses!

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The (Beautiful) Sounds of American English 😎 (July 2, 2024) 16:22

8d ago16:22

16:22

I want to show you some of the subtle differences between vowel sounds in English. If you can't master them right away: no worries!

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Dreaming in English 😴 (July 1, 2024) 15:11

9d ago15:11

15:11

Have you ever dreamt of dreaming in English? Let me tell you exactly how you can do it!

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🏙️ Your city (Part 1) + Transcript 21:16

10d ago21:16

21:16

What do you like most about your town/city? Is there anything you don’t like about your town/city? Has your city changed much in recent years? Do you expect to continue living in this town/city for a long time? What can be improved in the area where you live? Tune in and have a great day! - Get exclusive episodes on IELTS Speaking parts 1, 2, and 3…

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🫰 Consumer behaviour (Part 3) + Transcript 20:23

12d ago20:23

20:23

Are money issues the only reason that people like to buy cheap things? Is there any possible negative side or danger linked to always putting low prices first and not - considering other things like quality or ethical aspects? In what way do people mostly learn about discounts, sales, or bargains? Could the chase for low prices become an obsession …

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The Secret to Surviving in Italy 🇮🇹 (June 28, 2024) 14:31

12d ago14:31

14:31

I've learned a lot about Italy in all my time here. And in fact, the learning never stops...

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Big City vs Small Town 🏚️ (June 27, 2024) 13:23

13d ago13:23

13:23

Let's dive into some of the differences between these two living situations...

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🕶️ Describe something you own that you want to replace (Part 2) + Transcript 18:14

14d ago18:14

18:14

You should say: what it is, where it is, how you got it, and explain why you want to replace it. Tune in and have a great day! - Book a class with Rory here: https://successwithielts.com/rory Transcript: https://telegra.ph/Part-2-Describe-something-you-own-that-you-want-to-replace-06-13 Find an IELTS Speaking Partner: https://links.successwithielts…

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Translation Challenges #7 🎯 (June 26, 2024) 11:10

14d ago11:10

11:10

Today's themes: Be used to, Get used to and the Used to verb tense. Good luck and happy translating!

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The Experience of Living Abroad 🎴 (June 25, 2024) 15:41

15d ago15:41

15:41

Living abroad is a wild experience, and I think everyone should try it at least once (if they can). Here's my brief explanation of what will happen to you...

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Is Traveling Alone Fun? 🚶 (June 24, 2024) 13:05

16d ago13:05

13:05

Let me share a few aspects of traveling alone that I've learned over the years...

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👕 T-Shirts (Part 1) + Transcript 20:34

17d ago20:34

20:34

Do you usually wear T-shirts? Do you like wearing T-shirts? Would you buy T-shirts as souvenirs on holiday? Do you like T-shirts with pictures and prints? Are older people who wear T-shirts fashionable? Tune in and have a great day! - Previous episode about T-Shirts: https://youtu.be/Rlr9SHdz550 Get exclusive episodes on IELTS Speaking parts 1, 2, …

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BEP 408 – Quality Control 1: Manufacturing 24:03

17d ago24:03

24:03

https://traffic.libsyn.com/secure/bizpod/BEP408-Quality-Control-1.mp3 Welcome back to Business English Pod for today’s lesson, the first in a two-part series on quality control. In this lesson, we’ll focus on the manufacturing side of things. Successful companies understand the importance of quality. At minimum, quality control is about meeting ind…

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BEP 408 – Quality Control 1: Manufacturing 24:03

17d ago24:03

24:03

https://traffic.libsyn.com/secure/bizpod/BEP408-Quality-Control-1.mp3 Welcome back to Business English Pod for today’s lesson, the first in a two-part series on quality control. In this lesson, we’ll focus on the manufacturing side of things. Successful companies understand the importance of quality. At minimum, quality control is about meeting ind…

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My Experience in Sicily 🇮🇹 (June 21, 2024) 15:46

19d ago15:46

15:46

I've been in Sicily for a few weeks now. I'd like to update you on how it's going!

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🏖️ Tourism (Part 3) + Transcript 16:57

20d ago16:57

16:57

Why do people visit tourist attractions? What makes a tourist attraction famous? Do local people like to visit local tourist attractions? Do you think tourism damages the environment? Do you think tourism causes environmental change? How can people prevent the environmental damage caused by tourism? Does mass tourism give few benefits to local comm…

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Are you "The Foreigner"? 🀄 (June 20, 2024) 16:52

20d ago16:52

16:52

I'd like to share a bit about my experience being "The Foreigner", but don't worry, there are a lot of positives to it!

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Episode 107: Exploring SAP S/4HANA Cloud Success with Richard Nagel 27:54

20d ago27:54

27:54

Links Join the SAP S/4HANA Cloud Public Edition Community Learn more about SAP S/4HANA Cloud Public Edition Download episode transcript Tip: Read the transcription of this episode in different languages using the SAP Machine Translation Portal or your favorite tool: https://mtportal.int.sap/By Inside SAP S/4HANA Cloud

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🏝️ Describe a place that is not visited by many tourists (Part 2) 20:07

21d ago20:07

20:07

You should say: what the place is, what people can see there, why only very few people visit there, and explain why you think it is interesting. Tune in and have a great day! - Book a class with Rory here: https://successwithielts.com/rory Transcript: Coming later today Find an IELTS Speaking Partner: https://links.successwithielts.com/ieltspartner…

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Translation Challenges #6 🎯 (June 19, 2024) 9:37

21d ago9:37

9:37

Today's theme is the "maybe" aux verb: Might!

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Non-Native English Speakers 💯 (June 18, 2024) 14:23

22d ago14:23

14:23

Never be ashamed to be a non-native speaker. And always remember that yes, we understand you perfectly fine!

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Let's Go Back to Basics 🧠 (June 17, 2024) 18:45

23d ago18:45

18:45

Today's episode might strike you as a bit more serious than usual. But don't let that scare you away...

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📱 Mobile phones (Part 1) + Transcript 19:54

24d ago19:54

19:54

What was your first mobile phone? How often do you use your mobile phone? Do you often use your mobile phone for texting or calls? Will you buy a new one in the future? How has your mobile phone changed your life? Tune in and have a great day! - Get exclusive episodes on IELTS Speaking parts 1, 2, and 3: https://linktr.ee/sfspremium Book a class wi…

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⛲ Public Facilities (Part 3) + Transcript 20:00

26d ago20:00

20:00

What are the benefits of public facilities? Why are public transport methods popular, such as the subway? Why are some public transport methods unpopular? What kind of transport do young people and old people prefer? Is it important to have parks in the city? What benefits can a park bring? Do we need big or small parks in the city? Do young people…

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Speak English or American? ⚖️ (June 14, 2024) 15:41

26d ago15:41

15:41

Here's a classic question I've gotten many times. So what's my answer?

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Going From 0 to 1 💫 (June 13, 2024) 14:18

27d ago14:18

14:18

Here's a mental trick to help you realize that learning English is actually possible...

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Translation Challenges #5 🎯 (June 12, 2024) 11:07

28d ago11:07

11:07

Here we go again! I have 5 more translations for you today, and our theme is Phrasal Verbs...

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🏛️ Describe a public facility that has been renovated and improved (Part 2) + Transcript 16:32

30d ago16:32

16:32

You should say: what the facility is, when it was renovated and improved, what has been renovated and improved, and explain how you feel about it. Tune in and have a great day! - Book a class with Rory here: https://successwithielts.com/rory Transcript: https://telegra.ph/Part-2-Describe-a-public-facility-that-has-been-renovated-and-improved-06-11 …