show episodes
 
In each episode of Radically Personal, Gladly CEO Joseph Ansanelli connects with radically personal customer service leaders at the world’s most beloved brands. If you’re in the business of customers and curious to learn how these change agents built a radically personal service culture that drives their company’s growth, this podcast is for you.
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Designer Savannah Hayes interviews other creative entrepreneurs (product designers, photographers, stylists, shop owners, bloggers, influencers & more) to talk all things business, from exact resources and initial capital sources to making your first hire and growing your team. Savannah dives into details about differentiating sales channels and revenue streams, how to drive traffic to your website and how to make digital marketing and social media work for you. In addition to best business ...
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show series
 
🇫🇷⚜️Need help with you trip to Paris or want to come on one of my trips? Message me here! Ever wonder how to truly appreciate Notre Dame, even before its grand reopening? Join Angela on an exciting adventure through the re-grand opening of one of Paris's most cherished landmarks. Get ready to master the art of pronouncing "Notre Dame," hear Angela'…
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🇫🇷⚜️Need help with you trip to Paris or want to come on one of my trips? Message me here! Ready to unlock the magic of the Paris 2024 Olympics and make your trip unforgettable? Get ready to explore how the city is transforming its iconic landmarks into world-class venues while embracing sustainability and innovation. We'll uncover what's new and ex…
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🇫🇷⚜️Need help with you trip to Paris or want to come on one of my trips? Message me here! Ever wondered what elevates the simple act of sitting in a Parisian cafe to an art form? Join me, Angela, as I recount my very first cafe escapade in Paris—a nostalgic journey that started without a map and led to the vibrant cafe Dupont Saint-Michel. Picture …
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🇫🇷⚜️Need help with you trip to Paris or want to come on one of my trips? Message me here! Ready to immerse yourself in the enchanting world of Parisian cafes and etiquette? What if you could navigate these iconic establishments like a true Parisian, savoring every moment and every sip? Join me, Angela, as we explore the rich tapestry of Parisian ca…
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🇫🇷⚜️Need help with you trip to Paris or want to come on one of my trips? Message me here! Ever wondered what sets Paris' right bank apart from its left bank? Get ready to stroll through the heart of Paris as I reveal the opulence and high society glamour of the right bank. Picture yourself walking down the iconic Champs-Élysées, indulging in luxuri…
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🇫🇷⚜️Need help with you trip to Paris or want to come on one of my trips? Message me here! Imagine a time when Paris was on the brink of an industrial transformation, and the city was gearing up to celebrate the centenary of the French Revolution. Join Angela on this special Bastille Day episode of the Paris with Angela podcast as we uncover the fas…
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🇫🇷⚜️Need help with you trip to Paris or want to come on one of my trips? Message me here! What if the Paris Metro could speak? Would it tell tales of visionary engineers and architects or stories of resilience through two world wars? Join me, Angela, on a captivating exploration of the Paris Metro's history and evolution in this first installment o…
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🇫🇷⚜️Need help with you trip to Paris or want to come on one of my trips? Message me here! Ever wondered how to navigate the labyrinthine Paris Metro like a true Parisian? Get ready to conquer the city’s underground with confidence as we unravel the mysteries of le métropolitain in our latest episode. From understanding key terminologies such as 'li…
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🇫🇷⚜️Need help with you trip to Paris or want to come on one of my trips? Message me here! Welcome to my new show! I've been online for just about 20 years as 'Parisienne Farmgirl' and two to four times a year I take a group of my followers on a private tour of Paris so I thought, why not make a show that could help others plan their trip or feed th…
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On this special episode of Radically Personal, we sit down with not one but two amazing guests, Nari Sitaraman and Hernan Giraldo of BARK. Together we dig into how BARK’s mission to make all dogs happy starts with the people who love them, and how a strong partnership between IT and customer service ensures no dog — or dog parent — is left behind.…
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With the slogan "Seriously Nice", Breeze Airways is reimagining customer service for brands and businesses to be the best part of a customer’s day. So, what does it look like to be Seriously Nice? In this episode, Vice President of Guest Experiences, Danny Cox shares what it means to be Seriously Nice, how they raise the bar for guest experiences, …
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Ulta Beauty has redefined beauty shopping for nearly three decades with the promise, "all things beauty, all in one place." On this episode of Radically Personal, I speak with my friend Adam Seede, Director of Guest Services at Ulta Beauty. Adam reveals the visionary grit of this retail powerhouse. Hear how Ulta Beauty weathers retail closures duri…
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You might know TUMI best for introducing their stylish, ultra-functional, black-on-black ballistic nylon travel bag that you see on the streets and in airports worldwide, but they are known for much more than that. TUMI anchors superior quality and functionality to technical innovation and design excellence. They also provide world-class customer e…
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Chubbies, the brand that’s all about building that Friday at 5pm feeling, is not only known for their bright colored, retro-style shorts, but more importantly, their close-knit community of advocates and loyal fans. According to Tom Montgomery, Co-Founder & Chief Digital Officer, "if you think about community, we really think about community and ou…
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What happens when you, and the rest of the world, are forced to shut the doors to all your retail shops with a day’s notice? According to Kate Showalter, Senior Director of Customer Service at Crate & Barrel Holdings, “when you take away what you have deemed impossible, you realize what you can really do.” In this episode, my conversation with Kate…
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We’ve got a treat for you! Allbirds is back with bonus episode and this time Joey Zwillinger, Co-Founder and CEO of Allbirds is spilling the beans on their greater mission to combat climate change and why Joey himself got where he is today. Hear Joey’s thoughts on entrepreneurship and why he became an entrepreneur himself, Allbird's approach to pro…
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What does it mean to be more like a tree than a business? According to Allbirds CEO, Joey Zwillinger, it’s all about giving back more to the environment than you take from it. And that is the premise that drives a lot of the decision-making behind what the sustainable, eco-conscious brand creates, from the sugar cane-based shoe soles to t-shirts ma…
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Julie Bornstein is passionate about creating the ultimate personalized shopping experience. It’s been her focus at iconic brands like Nordstrom and Sephora—and now at her new venture The Yes. Julie joins us to share the details behind how the disruptive e-commerce brand creates the best recommendation engine in fashion. She talks about how customer…
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Periods of transformation often result in some of the most exciting leaps forward for a brand. That’s been especially true for animal-free footwear brand Native Shoes who have made it their mission to ‘Live Lightly’, designing shoes that make for a happier and healthier world. Listen in to hear from Bec Boxall, Native’s VP of Marketing, Channels, a…
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The evolution of fabric and craft retailer JOANN is a masterclass in putting the customer first. JOANN reimagined their in-store experience and embraced digital innovation to become a destination for their customers. Director of Operations and Customer Experiences, Drew Chamberlain joins us to share how JOANN turned its retail outlets and digital p…
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For many women, buying a swimsuit has always been an uncomfortable experience. Andie Founder and CEO Melanie Travis knew it was time to change the swimwear shopping experience forever. On this episode, Melanie shares how the Andie team has created a thriving brand and a team of Fit Experts that connect with their customers like a trusted friend. An…
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Porsche has been an aspirational brand for decades not only because of its iconic cars, but also due to its innovative customer service. Customer Care Manager Jeff Newman will give you an inside look at their “Excite” program and how it drives a company-wide commitment to fostering intense brand loyalty. You’ll also learn how improv comedy could be…
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JetBlue Co-Founder Frankie Littleford has been in the airline industry her entire career, and has reinvented the way an airline treats its customers. In this episode, Frankie explains how the “crazy” idea of establishing 100% remote call centers changed everything for the company, and how empowering agents is more important than managing them. “Our…
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In each episode of Radically Personal, Gladly CEO Joseph Ansanelli connects with radically personal customer service leaders at the world’s most beloved brands. If you’re in the business of customers and curious to learn how these change agents built a radically personal service culture that drives their company’s growth, this podcast is for you. V…
  continue reading
 
In this episode of Gamechangers, Savannah talks to Alyssa Kerbel of Mini Mioche, the Toronto-based childrens' apparel line well known for their minimal, unisex basics. Alyssa talks about launching her brand exclusively to the wholesale market, gradually introducing e-commerce and ultimately finding her stride in the brick & mortar space. She talks …
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In this episode of Gamechangers, Savannah talks to Ariane Goldman of Hatch, the digitally native brand bringing clothing solutions to women in all trimesters & beyond. Ariane talks about her experience working with sample houses and factories in New York's Garment District, branding and launching her e-commerce site, and the number one tactic it ta…
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In this episode of Gamechangers, Savannah talks to Christina Stembel of Farmgirl Flowers, the direct to consumer e-commerce site offering the most gorgeous floral arrangements in the online gift space. Christina talks about how she grew her company from her 100 square foot living room to a 30,000 square foot warehouse and a team of 100+ people. She…
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In this episode of Gamechangers, Savannah talks to Tara Foley of Follain, the popular retailer of over 80 brands in the clean beauty market. Tara talks about the importance of research & education when planning your business, how she's found funding over the years, the unconventional decision to launch with a Brick & Mortar shop before an e-commerc…
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In this episode of Gamechangers, Savannah talks to Cheryl Kaplan of M.Gemi. Cheryl chats about the benefits of a direct-to-consumer model, finding manufacturers that are true partners & creating a supply chain that allows for scalability. She gives some great insights into the power of pop-up shops & how to choose the best location for them, why it…
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In this episode of Gamechangers, Savannah talks to Sophie Kahn & Bouchra Ezzahraoui, co-founders of AUrate, the fine jewelry brand bringing you the highest quality and the fairest pricing. Sophie & Bouchra talk about how they launched their brand as an omnichannel vehicle from the start, how they've achieved 400% growth over the last year, and why …
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In this episode of Gamechangers, Savannah talks to Michelle Cordeiro Grant, founder & CEO of Lively. With years of experience working for industry leader Victoria's Secret, Michelle knew there was something big missing in the lingerie industry: the real woman. She took her significant work experience and has spent the past several years building Li…
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In this episode of Gamechangers, Savannah talks to Philippa Briscombe of Little P and the Palmer Studio. Philippa chats about how she's found the right production partners to produce her rugs, from making the first connection, what questions to ask, and what red flags to look for. If you're looking to find production, whether domestic or abroad, th…
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In this episode of Gamechangers, Savannah talks to Emily Current & Meritt Elliott. Two friends who met at UCLA who have gone on to start five businesses together: a styling company right out of school, the incredibly popular denim brand Current/Elliott, a design studio partnering with companies like Kate Spade New York and Pottery Barn, lifestyle b…
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In this episode of Gamechangers, Savannah talks to Katie Warner Johnson, the powerhouse co-founder and CEO behind Carbon38, a multi-brand retailer for performance fashion. Currently doing $100 million in annual sales, they are on the fast track to building a $1 billion territory. Representing 250 brands, 80% of the companies they work with are fema…
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In this episode of Gamechangers, Savannah talks to Ariel Kaye, the CEO and founder of Parachute, the home essentials brand shaking up the industry. Ariel chats about finding production, hiring a PR team for the 3 months leading up to launch day, why investing in her team is as important as investing in new technologies, and how she used a pop up sh…
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In this episode of Gamechangers, Savannah talks to Sarah Dusek of Under Canvas, the largest glamping company in the U.S. with 8 locations across the country and a team of more than 300 employees. Sarah chats about starting her first camp, how she's managed such a fast growing, large company, her strategy to buy instead of rent, and her awesome advi…
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In this episode of Gamechangers, Savannah talks to KJ Miller & Amanda Johnson of Mented Cosmetics, the upscale beauty brand for women of color. As friends who first met at Harvard Business School, KJ & Amanda have so many insights on running a company with a business school mentality. They talk about normalizing the risk of start ups, the importanc…
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In this episode of Gamechangers, Savannah talks to Stacy Longenecker of Leif, the lifestyle shop with a large e-commerce presence and a bumping retail space in Brooklyn. Stacy talks about how she launched her company online, but due to the rapidly changing online retail space, has found greater and greater success with her Brick & Mortar shop. For …
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In this episode of Gamechangers, Savannah talks to Tara Heibl of Sprout Home which runs very popular floral & garden centers in both Brooklyn and Chicago. In her 15+ year career, Tara has written a business plan, raised seed money, designed storefronts from the ground up, opened several successful Brick & Mortar locations, written a book and genera…
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In this episode of Gamechangers, Savannah talks to Gabrielle Blair of Alt Summit. As she gets ready to host her 15th design conference, Gabrielle is officially a pro. She chats about how she first launched the conference 10 years ago, the logistics of managing an event for hundreds of people, how she finds speakers, gets sponsors, and finds the per…
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In this episode of Gamechangers, Savannah talks to Nidhi Kapur, founder and CEO of Maiden Home, the company bringing you artisan-made custom furniture at a fraction of the designer price tag. Nidhi speaks about the importance of the research phase before entering a new market, the power of made-to-order products, and why customer experience is her …
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In this episode of Gamechangers, Savannah talks to Margie Keates the incredible paper florist behind The Lovely Ave. Margie chats about how she launched her company on Instagram, showing proof of concept before investing in her own website. She talks about building her brand and what it was like to be named one the "100 Most Creative People in Amer…
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In this episode of Gamechangers, Savannah talks to Milicent Armstrong, founder of Artemis Design Co., the brand behind those extremely cool kilim carpet shoes you're seeing everywhere. Milicent chats about how she's grown the company from $5,000 in seed money and remains completely self-funded to this day. She talks about launching her company with…
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In this episode of Gamechangers, Savannah talks to Erika Shumate, co-founder and CEO of Pinrose, the omnichannel beauty brand that is popping up everywhere. Erika talks about the importance of researching your market and making sure you know your industry inside and out, how she and her team have raised nearly 5 million dollars in funding while con…
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