NEW LINK: http://bit.ly/GamificationRadioJoin Monica each week and learn how to Level Up! your training and development program with this cutting-edge strategy to motivate and engage employees. Her platinum level guests include, gamification gurus, platform providers, and end users who will give you tips, tools, and techniques to add immediately to your leadership toolbox. Put Gamification to work for you!
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Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America m ...
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Episode 64: Putting Fear Into Perspective featuring Richard Blank
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Trench Leadership: A Podcast From the Front. Hosted by Simon Kardynal. EP64 featuring Richard Blank.https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNkBy Richard Blank podcast guest appearances.
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Soft skill conversations with Richard Blank. THED Talks podcast by Dr. Jimmy Chrismon. Season 5 EP:9https://youtu.be/MRP7yd_-_2o?si=QTGuFFDDeuwgdpYYBy Richard Blank podcast guest appearances.
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Mastering Customer Service Excellence: Richard Blank's Journey in Costa Rica
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Mastering Customer Service Excellence with Richard Blank. The Dead Pixels Society podcast by Gary Pageau.https://youtu.be/TIUS4cl829gBy Richard Blank podcast guest appearances.
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Pura Vida CEO: Dialing Success in Costa Rica
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Business Talks With The Rebel Entrepreneur. Guest B2B telesales trainer Richard Blank.Business Talks with the Rebel Entrepreneur is our bi-weekly live show that is streamed on social media. From the live stream, we cue up the audio and turn it into the Podcast. Diana Noble - Business CoachPura Vida CEO: Dialing Success in Costa Rica. Every once in …
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Positive Talk Radio introduces guest Richard Blank Costa Rica's Call Center
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Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamif…
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BUILD AND BALANCE SHOW Call Center Sales Success With Richard Blank
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Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gami…
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On this episode of the Inside BS Show, Dave Lorenzo interviews Entrepreneur
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How to Build a World Class Call Center | Richard Blank | Show 95 descriptionOn this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica.00:00 How to Build a World-Class Call Center01:02 What are the unique qualities of Costa Rica?03:01 How well does the English accent of Costa Ricans sound?…
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Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank
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This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhet…
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Monica Cornetti - 6 Keys to Successfully Gamify Your Next Webinar
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By now you've probably heard about gamification for corporate learning, but how do you take the elements of gamification and make them a reality within your organization? This week on Gamification Talk Radio, Monica will share with practical low-tech elements for gamification, real-life examples, nifty tips, and a step-by-step approach for implemen…
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This week Thiagi and Monica continue their discussion on how to: Avoid confusion and misunderstanding when talking about games and gamification to your clients and participants.Confidently differentiate between games and gamification and among different types of games and different types of gamification.Specify different elements of games and diffe…
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Thiagi - Games and Gamification: Unraveling the Terminology
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Most people are confused about different terms associated with games and gamification. If you are one of them, you are likely to confuse your clients, participants, and audience members. Untangle the terminology so you can clearly communicate what you do and what you can do for others. This week Thiagi and Monica will discuss how to: Avoid confusio…
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Monica Cornetti - We All Have a Story to Tell... What's Yours?
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The gamification of learning is more than just building games into learning. It is a systematic process of using strategies that are based on the principles of good game design. A well-designed and well-implemented training and development program promotes engagement, meaning, mastery, and autonomy. And that is what this program is about today – Tr…
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Dutch Driver Open Mic part2 - Motivation, Mastery, and Manipulation
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Part 2 of a casual open mic session. Dutch turns the tables on Monica and interviews her about gamification. In this session we discuss: The value of Gamification Hub – an online community of international gamification enthusiastsProgress as a part of MasterySAPS – Status, Access, Power, StuffExtrinsic vs. Intrinsic MotivationCreating habits vs. ma…
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Dutch Driver - Open Mic - Gamification and the 2020 Workforce
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A casual open mic session where Dutch turns the tables on Monica and interviews her about gamification and the 2020 workforce. About Dutch Driver: Dutch's 15+ years in organization development embraces a broad-reach of sectors; chiefly in Aerospace, the Federal government, Healthcare, Higher Education and non-profits. He is a NASA certified Lean Si…
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An Coppens - Using Gamification to Create Immersive Learning Communities
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Learning communities—when done well—create a collaborative environment where learners thrive, contributors do their best work, and fosters learning that can be applied to tackle complex real-world issues. This week my guest, Gamification Guru An Coppens, and I delve into how to create a Gamified Learning Community and that advances these types of i…
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Funifier - A Different View of Gamification
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With special guest Igor Radic - CEO and VP of Funifier.com For someone new to the industry, the concept of Gamification can be hard to grasp let alone implement. In an era where bringing a product/solution to market quickly is key to winning new customers, what does it take for a newbie to gamify their enterprise or e-commerce site? Funifier is tak…
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What is Gamification and Why Should L&D Professionals Use It?
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The experts agree that opportunities in L&D to apply gamification are only growing, and more opportunities translate into higher pay. Trends project a continued employee engagement crisis, the arrival of Generation Z, the swell of Millennials, the departure of Boomers, and a greater emphasis placed on data and analytics. Simply defined, gamificatio…
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John Chen - Conference Gamification – Meetings Meets Games!
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With Special Guest – John Chen of geoteaming.com Have you ever been tasked to plan a corporate or association meeting – and you struggled with how to get engagement from your attendees at meetings? Are you tired of the same old thing and wondering how to get a younger audience interested – to attract and retain millennials and gamer profiles to you…
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Dr. Katrina Firlik- Gamification: Motivating Patients to Stick with Medications
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With special guest - Dr. Katrina Firlik of HealthPrize. Failure to stick with important medications for chronic conditions is a serious problem across the globe. In the US alone, it costs an estimated $290 billion in otherwise avoidable medical spending due to complications that could have been avoided had patients continued with their medication a…
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Jordan Fladell - What You Should Know About Learning in the Mobile Era
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With special guest Jordan Fladell, EVP and Co-Founder of mLevel (www.mlevel.com) Today we’re going to explore mobile learning. As I’ve worked on gamification strategies for organizations that plan to use mobile devices in the delivery of the content – I've learned that mobile learning is so much more than just reformatting our eLearning on a mobile…
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Gal Rimon - The Evolution of Gamification and Employee Motivation
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With special guest Gal Rimon of www.gameffective.com Enterprise gamification is evolving, influenced by changes to performance management methodologies, the concept of fitbit and the quantified self, a deeper understanding of employee motivation and the use of game narratives. On today's program Gal and Monica will explore how gamification is: Beco…
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Joshua Roberts - How to Take Advantage of Video Games in The World of Learning
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With special guest Joshua Roberts of gamingintraining.wordpress.com How to take advantage of video games in the world of learning looks at the best aspects of video games and how we can apply that information in Instructional Design and E-Learning development. This short interview will give you creative inspiration from some popular video games and…
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Gamification Design: Don’t Get Lost in Muddy Business Objectives
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Design of a winning gamification project is FUN and a lot of hard work. When done incorrectly, you can actually negatively impact your workers. Instead of asking, “How can we leverage gamification in our organization?” begin with clearly defined business objectives and an analysis of the suitability of gamification to achieve those business objecti…
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Knowing vs. Doing - When Training is NOT the Answer
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With special guest, Jonathan Peters, PhD Training isn’t always the answer – and yet we offer training solutions for problems that we know are not training related. There are many reasons why people don’t take action. The question to ask, “Is this a Can’t or a Won’t?” Basically, there are two types of motivators that cause people to take action – ex…
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It's Story Time - Create an Epic Adventure
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Today we’ll explore the power of adding story elements to your instructional design to leverage creativity and engagement. We’ll investigate how to: Frame and wrap your quest in a spellbinding storyAccess public domain stories to find characters that you can use to build your storylineExperience different story tools to help youWeave analogies and …
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Dr. Howard Green - The Gamification of Dermatology for Skin Photo Identification
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This week Monica welcomes one of America's top doctors, Dr. Howard Green. Mobile apps are an integral part of most of our lives and and their use in the workplace as well as in our personal lives is growing. In this fasinating segment we'll explore SkinPhotoTextMatch - a medical information technology company currently focused in the field of Derma…
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Manuel Pimenta - From Zero-to-Non-Formal-Teacher
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With special guest Manuel Pimenta. Our topic today is From Zero-to-Non-Formal-Teacher. Or, how to create an in-house gamification culture while re-inventing yourself. Manuel will talk with us about how to: Create a clear, concise and attractive message that spreads itselfDetermine the main points to focus on and the ones to avoidPosition yourself s…
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Democratizing Innovation – Challenging the Traditional Institutional Model
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With special guest Toby Farren of www.PlayTank.net Democratizing Innovation – Challenging the Traditional Institutional Model to Improve Ideation and Decision Making Processes Toby will give us a brief outline of the benefits of democratized innovation vs. the traditional hierarchical decision making process found in many organizations. The reality…
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Darryn Van Den Berg - Gamification... Hype? or Solid Strategy to Achieve 2015...
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Gamification... Hype? or Solid Strategy to Achieve 2015 Business Objectives? With Special Guest Darryn Van Den Berg – founder of Passion 4 Development – an Organizational Development Company based in Johannesburg, South Africa. Darryn and his team have applied Gamification to a variety of business objectives with some amazing success and this week …
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How to Get Big Results from your Social Media Marketing with Gamification
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With special guest Toby Beresford. This week Toby is going to tell with us how to gamify our social media sales and marketing activity using the Rise Leaderboard. Using the power of 'gamification' Toby will explain how you can increase engagement around your product or service, create entirely new profitable businesses, and become friends with the …
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Andrzej Marczewski - Gamification Players and User Types
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This week my guest is Andrzej Marczewski. Today we are exploring the use of player and user types in gamification, looking at the history of their use in gamification, the short comings of traditional types, and how to make use of the Gamification User Types Hexad - a user type classification model that Andrzej created What user types / player type…
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Designing a Successful Gamification Project
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Designing a Successful Gamified Project can be hard work. But, I also know that it will be a lot of fun, not only for you, but ultimately for your end users, “your players.” On this week's program we start where every gamified project should start, and that is with your business objectives. Your homework for this week will be to identify: What are …
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Stop the Boredom and Design Your Webinars with Gamification
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By now you’ve heard about gamification for corporate learning, but how do you take the elements of gamification and make them a reality within your organization? Do you have what you need to add the ultra engaging strategy of gamification to your webinars and elearning? This week on Gamification Talk Radio, Monica will share with you practical low-…
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David Mullich - Gamification and Learning... A Video Game Designer's POV
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This week my guest is David Mullich, a video game producer and designer, and our topic is – Gamification and Learning Today David and I will explore gamification from the perspective of an experienced video game designer who uses gamification in the classroom to teach game design to students. How traditional video game designers view gamificationHo…
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Gamifying Your CRM to Focus on Performance and User Behavior
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With Special Guest Karel Tamchyna from CRMGamified® In this episode of Gamification Talk Radio, we’ll be discussing Gamifying Your CRM to Focus on Performance and User Behavior. CRMGamified has a new product called Hurrah! Leaderboard® - it is a way of inspiring a culture of success within an organization. This web-based application draws data from…
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World Explorer – An Epic Voyage into the Realm of Gamification Part 3
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Just as if you’re heading out the door into a great world adventure, you have to make a plan to account for every possible detail, the same is true in great gamification design - you have to make every item count. World Explorer - An Epic Voyage into the Realm of Gamification -- takes you into the 7 lands of Gamification and shows you the mysteries…
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World Explorer – An Epic Voyage into the Realm of Gamification Part 2
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Just as if you’re heading out the door into a great world adventure, you have to make a plan to account for every possible detail, the same is true in great gamification design - you have to make every item count. World Explorer - An Epic Voyage into the Realm of Gamification -- takes you into the 7 lands of Gamification and shows you the mysteries…
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World Explorer – An Epic Voyage into the Realm of Gamification
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Just as if you’re heading out the door and into a great adventure, you have to make a plan to account for every possible detail, the same is true in greatgamification design. You have to make every item count, it it doesn’t have a practical use, save it for last and see if it will fit. World Explorer - An Epic Voyage into the Realm of Gamification …
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The Right and Wrong of Game Mechanics in Gamification
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With Special Guest Victor Manrique - a Gamification designer ranked among the top gamification experts worldwide. Victor and I were scheduled to come to you LIVE this week - but instead ran into time zone challenges. I didn't want you to miss his brilliance - so I'm pulling one from the archives. Gamification and games are different. When designing…
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Millennial Madness - Ready or not, here they come!
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If you’ve had an encounter with a millennial in the workplace that has left your speechless or frustrated – today’s program is for you! This week the 34th Annual American Association of Small Business Development Centers (asbdc-us.org) was held in Dallas, TX. The SBDC Network helps Americans start, run and grow their own businesses. The last sessio…
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Adam Hollander - How to Successfully Implement Sales Gamification
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With Special Guest Adam Hollander of www.fantasysalesteam.com Why Your Sales Incentives Are Failing: How to Successfully Implement Sales Gamification When you talk sales incentives - Leader boards? Top scorers? Challenges? these elements have been part of incentive promotions all along. But… most sales contests fail due to poor design and a lack of…
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The Seven Learning Styles and Gamification to Engage Your Workforce
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A back to school special from the vaults - with Special Guest - the "Generational Guru" – Anne Loehr In this episode, learn the Seven Learning Styles and how to use them effectively with the different generations in your workforce. You’ll learn what makes each generation tick and how to create educational materials, with the use of Gamification tha…
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Gamification Beyond Points: How To Think Like A Game Designer!
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With Special Guest Danielle Krabshuis When we think about gamification we often think about points and badges, but this is only scratching the surface of the true power of gamification. Game designers have spent many years finding ways to motivate or engage their players. This has given them not only a very special game design mindset, but also a l…
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Understanding the Difference Between Motivating and Rewarding
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With Special Guest Roman Rackwitz Disengagement costs real money! A survey from Gallup Inc. with employees older than 18 years, only around 15% say that they feel a high emotional connection with their employer. 24% even admit that they don’t have any commitment for their workplace and company. But what drives people? Each employee in each organiza…
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Games for Business – Gamification for HR and Marketing
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With special guest, Peter Filak – Business Development Director for Games for Business. Using an online simulation game, Games for Business has been able to set their clients apart from their competition and have helped them strengthen their employer brand. The simulation game engages a target audience and helps develop the image of an organization…
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Using Gamification to Create AWESOME Presentations Part 2
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Hosted by Monica Cornetti - Rated #2 Gamification Guru in the world by UK based Leaderboarded The key to delivering effective Gamified training is in the design of the activities you use throughout the session. Activities should be relevant, challenging, and fun so participants want to interact with you and each other. Know your players and mix the…
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Using Gamification to Create AWESOME Presentations
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Hosted by Monica Cornetti - Rated #2 Gamification Guru in the world by UK based Leaderboarded The key to delivering effective Gamified training is in the design of the activities you use throughout the session. The right ingredients mixed into your learning activities should allow the participants to acquire knowledge and skill, rather than merely …
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Back to Basics... Why gamification? Who needs it?
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Simply defined, gamification uses game mechanics and rewards for non-game applications in order to increase engagement and loyalty, solve problems, change behaviors, and achieve business objectives. Gamification is an important and powerful strategy for influencing and motivating people. The good news is that Gamification does NOT mean going out an…
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An Coppens - Gamification to Engage Women
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By Gamification Talk Radio
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