Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal ...
…
continue reading
Customer Service evolves into Guest Service. Listen with me as I go over stories, valuable lessons learned, and best practices from working in resorts, retail, and the medical field for the last 30 years. I'd love to share career advice to help you further your skillset and be more valuable to your customer and your business. Whether it's b2b or b2c, I'll cover the topics that arise every day when interactions go awry and how to conquer them, with the magical touch that 23 years at Walt Disn ...
…
continue reading
We empower the world's top hotel brands to create memorable experiences, resolve issues in-stay & cultivate strong relationships through improved guest engagement
…
continue reading
Study the Lutheran Confession of Faith found in the Book of Concord with lively discussions led by host Rev. Brady Finnern, President of the LCMS Minnesota North District, and guest LCMS pastors. Join us as these Christ-confessing Concordians read through and discuss our Lutheran doctrine in the Book of Concord in order to gain a deeper understanding of our Lutheran faith and practical application for our vocations.
…
continue reading
The editors of DC VELOCITY magazine bring you weekly updates on logistics, material handling, and supply chain news.
…
continue reading
Two friends and the occasional guest take listeners on a chapter-by-chapter exploration of the stories of J.R.R. Tolkien by treating them as sacred texts worthy of close study. One is a relative newcomer and one has been calling herself a hobbit since the age of 8. Each week, we will cover a chapter through a different motif and use sacred practices to dive deep into the lore of Middle Earth.
…
continue reading
Here on Umbrella Rebellion we are sharing our experience in the ATI/IBLP and Fundamental Cults. We are on a journey of healing, and exposing the teachings that lead to and justify abuse. It is our hope that those that are experiencing abuse can find support and escape from it. Support this podcast: https://podcasters.spotify.com/pod/show/umbrellarebellion/support
…
continue reading
The SEO Rant Podcast, hosted by Mordy Oberstein (Head of SEO Brand) at Wix), gives its guests control of the mic so that they can share their deepest SEO thoughts without any inhibitions! Hear what search marketers of all backgrounds are saying about SEO both as a craft and as an industry. By giving each guest full rein the SEO Rant gives you the opportunity to get deep into how SEO experts feel and think about what does and does not work for ranking sites on the web!
…
continue reading
Building Championship Mindsets the Podcast is hosted by Dr. Amber Selking, and features guests from the athletic and corporate worlds who share how they leverage the mental game to drive performance excellence. In each episode, Dr. Amber shares insights on how the brain works and coaches listeners to continue Building their Championship Mindset. Coach Lou Holtz, a friend, mentor, and colleague of Amber’s, not only proudly endorses “Building Championship Mindsets. | the Podcast” but also serv ...
…
continue reading
Once upon a time in the digital expanse, there was a gathering of minds so vibrant and electric it could only be described as The Quest for Epic Engagement. Picture this, my friend: an enchanting corner of the internet where the air crackles with creativity, and the voices of the most innovative coaches and creatives share their unique secrets for captivating audiences. This isn't just any podcast, grasshoppers. It's a veritable roundtable where each guest brings their own flavorful ingredie ...
…
continue reading
Hospitality Property School Podcast is written and produced by travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience. We have spent thousands of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as receiving feedback from 100,000s of customers. This knowledge has given us a unique insight into the wants, needs and ...
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Guest: Kevin Ledversis of Newcastle Systems on employee satisfaction and retention; Logistics companies respond to Mexico's manufacturing boom; Generative AI in sourcing and procurement
20:47
20:47
Play later
Play later
Lists
Like
Liked
20:47
Our guest on this week's episode is Kevin Ledversis, vice president of sales at Newcastle Systems. Labor continues to be in short supply, which means that it is important for distributors and warehouse operators to hold on to the labor that they do have by keeping warehouse employees engaged and happy. Our guest shares ways to foster an environment…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Guest: Tom Behnke of Boxzooka on back-to-school season distribution and retailing; Sharing rewards with the workforce; Predicted slowing of growth in automation projects
19:55
19:55
Play later
Play later
Lists
Like
Liked
19:55
Our guest on this week's episode is Tom Behnke, vice president of sales and marketing at distribution 3PL Boxzooka. With the turning of the clock to August, It's back to school season for most American families. While stores have been stocked for some time with the latest in shoes, clothing, and school supplies, parents are now shopping in earnest …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Random Acts of Hospitality with Lauren Madewell
55:14
55:14
Play later
Play later
Lists
Like
Liked
55:14
Join us for another engaging conversation with a true industry thought leader, Lauren from Auntie Belham's Cabin Rentals. Lauren is all about hospitality, bringing a fun and unique perspective to her role and her brand. Hospitality isn't a one-size-fits-all approach; the best hospitality comes from the heart of the individual to the hearts of those…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Discussing Sexuality and Purity Culture with Marc Prevette a Certified Sex Therapist
1:24:23
1:24:23
Play later
Play later
Lists
Like
Liked
1:24:23
Marcy and Dee will be talking with Psychotherapist and Certified Sex Therapist, Marc Prevette about sexuality and healing from purity culture. We look forward to diving into this topic with a professional mental health expert. Marc Prevette ( sounds like - Pre-Vet) is a board-certified licensed psychotherapist, certified sex therapist, and clinical…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Apology of the Augsburg Confession: Article 12B. Confession & Satisfaction Part 3
58:13
58:13
Play later
Play later
Lists
Like
Liked
58:13
The Reformers understood that punishment is a necessary aspect of repentance. Punishment, they believed, is one when feels contrition over sin. The Roman Church at the time was determined to prescribe certain punishments to pay for certain sins. These punishments, according to the Church, could be satisfied by works performed in this life and in pu…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Setting the Stage for Hospitality Excellence
1:08:06
1:08:06
Play later
Play later
Lists
Like
Liked
1:08:06
Join April, Amy, and Scott as they dive into their plans to elevate the vacation rental industry through improved hospitality standards and exceptional guest experiences. In this episode, they discuss the importance of balancing service and hospitality, share professional insights and best practices, and highlight their vision for innovation and gu…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Apology of the Augsburg Confession: Article 12B. Confession & Satisfaction Part 2
57:39
57:39
Play later
Play later
Lists
Like
Liked
57:39
How easy it is to misuse Scripture! Jesus says, “Bear fruit in keeping with repentance” (Mark 1:15). Just as we learned that repentance is contrition combined with faith, we also understand that the LORD bears fruit through repentance. The Holy Spirit works through us to bear this fruit— it is not a requirement of our salvation. Christ has made ful…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Guest: Dennis Mullahy on supply chain continuity; Walmart invests in grocery DCs; Computer vision systems see new warehouse applications
22:25
22:25
Play later
Play later
Lists
Like
Liked
22:25
Our guest on this week's episode is Dennis Mullahy. He is the former chief supply chain officer for Macy’s and he has also worked in the supply chain operations for several other large retailers, including Ulta, Michaels, and Meijer. These days, Mullahy is an independent consultant working with a number of supply chain startups. He is also a senior…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Apology of the Augsburg Confession: Article 12B. Confession & Satisfaction Part 1
57:38
57:38
Play later
Play later
Lists
Like
Liked
57:38
Don’t put a question mark where God in Christ puts an exclamation point! Private confession and absolution are vital to the spiritual health of the believer, as it is in these that we can hear the voice of the Gospel— forgiving sins and comforting consciences. When one receives absolution, sins are forgiven for Christ’s sake— not due to works prece…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Guest: Dr. Alex Scott of the University of Tennessee on California CARB's new regulations for railroads; The aftermath of Hurricane Beryl; The State of Logistics
21:21
21:21
Play later
Play later
Lists
Like
Liked
21:21
Our guest on this week's episode is Dr. Alex Scott, an associate professor of supply chain management at the University of Tennessee at Knoxville. Many of our regular listeners are familiar with CARB, the California Air Resources Board, and their attempts to reduce air pollution in the Golden State. However, recently, new regulations have hit suppl…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Why Small Businesses Also Need Brand Marketing [ Episode #119]
31:07
31:07
Play later
Play later
Lists
Like
Liked
31:07
Is branding building just for titans of industry? Ronell Smith joins the SEO Rant podcast to explain why every business can benefit from brand building:* How small businesses can build their brands up * The advantages small brands have over larger brands * How to hone your brand identity and overall business focusTune in to hear how Ronell and host…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Apology of the Augsburg Confession: Article 12. Repentance #4
56:03
56:03
Play later
Play later
Lists
Like
Liked
56:03
Repentance is turning from sin and being brought to faith in Christ— all by God’s grace. Repentance is the Law terrifying a sinner which, in turn, leads them to the forgiveness merited by faith in the works of Christ alone. It may be tempting to rely on our own works to find hope, yet these leave our conscience without comfort. One’s works of love …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Episode 186: Ep. 181, Spectacle in Prince Caspian
44:37
44:37
Play later
Play later
Lists
Like
Liked
44:37
Kathryn and Lorienne discuss the penultimate chapter of Prince Caspian and listener Phil raises the terrifying spectacle two Loriennes.
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Apology of the Augsburg Confession: Article 12. Repentance #3
57:03
57:03
Play later
Play later
Lists
Like
Liked
57:03
A clear conscience is only provided through the forgiveness of sins by the blood of Christ. Outward deeds are a fruit of faith, yet repentance is never separated from faith in Christ. Forgiveness in Christ brings the final healing. The Roman Catholic Church agreed that forgiveness is part of repentance, but the conditions of forgiveness were center…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Guest: John Lash of e2open on the new White House Council on Supply Chain Resilience; Regulations top trucking concerns; A shakeup in freight brokerage
24:23
24:23
Play later
Play later
Lists
Like
Liked
24:23
Our guest on this week's episode is John Lash, group vice president of product strategy at e2open. Good supply chains allow companies to remain competitive. But sometimes they need a bit of government help, especially when their competitors receive assistance from their own governments. That’s one reason why the Biden administration has launched th…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Episode 185: Episode 180, The Ten Duel Commandments
45:10
45:10
Play later
Play later
Lists
Like
Liked
45:10
In which Prince Caspian and the High Kings arrange their duel with King Miraz while the Lords G & S have something else in mind for Miraz. Our theme is RESTORATION and we find much to admire in the leadership of King Peter.
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Apology of the Augsburg Confession: Article 12. Repentance #2
58:08
58:08
Play later
Play later
Lists
Like
Liked
58:08
Repentance has two parts: contrition and faith. Melanchthon speaks of God’s “strange work” of terrifying consciences by the proclamation of the Law. This is deemed to be strange as to be brought to angst over sin does not feel like a loving action, but in God’s wisdom and grace, we are brought low and He makes us alive to make the Gospel even sweet…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Guest: Arun Rajan of C.H. Robinson on Generative AI in transportation; Is India the next big manufacturing hub? An industry ribbon-cutting
21:32
21:32
Play later
Play later
Lists
Like
Liked
21:32
Our guest on this week's episode is Arun Rajan, chief strategy and innovation officer at transportation provider C.H. Robinson. Artificial intelligence is beginning to make inroads into logistics operations. But beyond all the hype, are there ways that generative AI can benefit transportation companies now? We’ve all heard about the decline of impo…
…
continue reading
On the Season 14 finale of the Building Championship Mindsets podcast, Dr. Amber Selking is joined by special guest, Elleeanna Belle. Dr. Selking reflects on a season filled with insights into how identity, mindset, and leadership drive excellence. By integrating real-life insights from high-performing leaders and influencers, this season has provi…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Pride: A Deep Feeling of Satisfaction or Anxiety?
53:11
53:11
Play later
Play later
Lists
Like
Liked
53:11
In the cult the word pride is often associated with negative feeling. We'll talk about June being pride month and how just mentioning the word pride can bring up feelings of guilt and shame for cult survivors.Umbrella Rebellion is a podcast where we share our experience in the ATI/IBLP and fundamental cults. We are on a journey of healing and expos…
…
continue reading
Kathryn and Lorienne discuss the confrontation in Prince Caspian between Nikabrik, the hag, and the werewolf with Caspian, Doctor Cornelius, and Trufflehunter. Satisfaction has legal, religious, and emotional meanings and the lack of it can be jarring.
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Apology of the Augsburg Confession: Article 12. Repentance
57:52
57:52
Play later
Play later
Lists
Like
Liked
57:52
God’s law brings contrition. The Gospel creates faith which trusts that God forgives our sins for the sake of Christ. Although repentance is turning from sin it is not separated from faith in Christ. The focus is not on the external act, demanding that individuals repent in a certain manner, or works that satisfy but on the proclamation of Law & Go…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Guest: Don Hicks of Optilogic on new port congestion; The self-managed warehouse of the future; Autonomous forklift shipments are on the rise
20:43
20:43
Play later
Play later
Lists
Like
Liked
20:43
Our guest on this week's episode is Don Hicks, CEO of Optilogic. We saw during the pandemic how badly our ports were jammed with all of the many imported goods we needed and wanted to keep us happy while stuck in our homes. The congestion had eased a bit in the past year or so, but now things are beginning to jam up again. What’s causing that conge…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
The Value of SEO In the AI & Modern Web Era [Episode #118]
26:03
26:03
Play later
Play later
Lists
Like
Liked
26:03
What does offering services look like in the modern web? Good question because it is not the same as what we've been used to as SEOs. Tune in as Jonas Sickler of Tarakeet joins the SEO Rant Podcast to discusss: * Why AI changes the nature of providing SEO as a service * How to use SEO as a brand-building method * Why organic traffic is the most rec…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Episode 183: Ep. 178, I once was blind but now I see
49:49
49:49
Play later
Play later
Lists
Like
Liked
49:49
Kathryn and Lorienne reviews Chapters 10 & 11 in Prince Caspian through the theme of blindness. The term blindness has had metaphorical meaning for centuries. Where do you see blindness, confusion, obstacles? Why can't the children see Aslan?
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Embracing Curiosity in Pursuit of High Performance with Dr. Lindsey Hamilton
7:37
7:37
Play later
Play later
Lists
Like
Liked
7:37
On this week's episode of the Building Championship Mindsets podcast, Dr. Amber Selking speaks with Dr. Lindsey Hamilton, Head of Mental Performance at IMG Academy. Dr. Hamilton is renowned for her expertise in helping individuals and organizations reach their fullest potential. She discusses the power of awareness and explains why it is not just a…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Apology of the Augsburg Confession: Article 11. Confession
59:14
59:14
Play later
Play later
Lists
Like
Liked
59:14
The Reformers retained private confession & absolution. Although they kept confession, they did not agree that a confessor needs to have a prescribed number per year or attempt to confess all sins. The focus of confession was not to make sure the form was done perfectly, but the faith of the heart that trusts the full sufficiency of the cross for t…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Guest: Brett Wood of ITA on National Forklift Safety Day; What's measured in DCs; New life for Convoy's business intelligence
20:40
20:40
Play later
Play later
Lists
Like
Liked
20:40
Our guest on this week's episode is Brett Wood, president and CEO of Toyota Material Handing North America. He also serves as the current chair of the Industrial Truck Association. Each year, the forklift industry sets apart a special day, known as National Forklift Safety Day, to recognize the importance of driver training and safe practices when …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
What Content Should SMBs Focus On? [Episode #117]
23:59
23:59
Play later
Play later
Lists
Like
Liked
23:59
Uberall's Krystal Taing joins the SEO Rant podcast to share her thoughts on the content that small and local business owners should be creating: * Why Krystal thinks video content should be one of the main focuses of local businesses * Why SMBs are in a unique position to create video content* How video content can create authentic experiencesListe…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Episode 182: Ep. 177, What did Desi Arnaz say?
44:47
44:47
Play later
Play later
Lists
Like
Liked
44:47
We love Lucy! Belief is our theme, as in trusting when you don't know, having faith when you are not certain. Let's here it for the thin places where we are off balance and have to trust what comes next. “Psalm 131 Song of Quiet Trust A Song of Ascents. Of David. 1 O LORD, my heart is not lifted up, my eyes are not raised too high; I do not occupy …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Aligning Actions with Words: Transforming Culture with Kevin Eastman
12:30
12:30
Play later
Play later
Lists
Like
Liked
12:30
On this week's episode of the Building Championship Mindsets podcast, Dr. Amber Selking speaks with former NBA coach and leadership expert Kevin Eastman to explore what propels individuals and organizations toward victory. Kevin talks about the significance of "truth" and clarity in both individual and organizational success. He shares why not only…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Apology of the Augsburg Confession: Article 10. Lord’s Supper
57:17
57:17
Play later
Play later
Lists
Like
Liked
57:17
We let Jesus’ words be the final Word. “Take, eat; this is my body...this cup is the New Testament in My blood.” This gift is given apart from any merit of our own and our sincerity, but forgiveness, life, and salvation delivered to us and received by faith. The Roman Catholic Church had much in common with the Reformers, especially in comparison t…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Guest: Alex DaSilva of AccuWeather on a super-charged upcoming hurricane season; Resilient and efficient manufacturing supply chains; Pushback on CARB forklift regulations
23:27
23:27
Play later
Play later
Lists
Like
Liked
23:27
Our guest on this week's episode is Alex DaSilva, Lead Hurricane Forecaster at AccuWeather. Last year the Atlantic hurricane season was the fourth-most active hurricane season on record. There with 20 named storms. And the forecasts for this year’s hurricane season are even worse. How will that affect our supply chains and what can we do to prepare…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Episode 181: Ep. 176 Booker T Washington and Queen Ester
56:50
56:50
Play later
Play later
Lists
Like
Liked
56:50
Kathryn and Lorienne take on Chapter 8 of Prince Caspian. In a chapter Lorienne thought was unnecessary, we find great examples of equity, justice, and righteousness. Kathryn was reminded of this speech here. Lorienne had very strong feelings about expectations and the phrase "no offense."
…
continue reading
![Artwork](/static/images/128pixel.png)
1
The Power of Curiosity: Unlocking Growth with Ken Crenshaw
9:50
9:50
Play later
Play later
Lists
Like
Liked
9:50
On this week's episode of the Building Championship Mindsets podcast, Dr. Amber Selking speaks with Ken Crenshaw, a legend in the world of professional baseball with a remarkable tenure of 35 years. As the Director of Sports Medicine and Performance for the Arizona Diamondbacks, Crenshaw orchestrates a distinguished team of experts, ranging from me…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Apology of the Augsburg Confession: Article 9. Baptism
57:49
57:49
Play later
Play later
Lists
Like
Liked
57:49
Baptism is necessary for salvation. Baptism is for ALL ages. The Lord bears fruit by the proclamation of the pure Gospel through means, like water, for the soothing of their conscience with the Lord. The Anabaptists in their day, and many churches in our day, work to assure individuals that Baptism does nothing. The promises are clear in Scripture:…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Guest: Omar Troncoso, a partner at Kearney, on nearshoring research; Rankings of top global supply chains; Warehouse ergonomics
23:08
23:08
Play later
Play later
Lists
Like
Liked
23:08
Our guest on this week's episode is Omar Troncoso. He is a partner at consulting firm Kearney and heads their Mexico City office. In the wake of pandemic disruptions, we all learned that our complex supply chains were just too complex. On top of that, we have seen more tariffs for Chinese goods and other world events that have encouraged companies …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
📼QEE: Visual Storytelling with Kevin Maude
29:15
29:15
Play later
Play later
Lists
Like
Liked
29:15
Kevin, a 25+ year entrepreneur, masterfully builds trust and engagement by connecting with audiences through powerful visuals. 🌟Get ready to dive deep into Kevin’s insights on forging genuine connections and boosting your engagement game. Trust me, you won't want to miss his unique strategies and inspirational stories!Tune in now and let's take you…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Episode 180: Ep. 176 Danger and Flexibility
45:52
45:52
Play later
Play later
Lists
Like
Liked
45:52
Lorienne raves connects and confuses Doctor Constantine and Doctor Cornelius. Kathryn helps us feel empathy for a clumsy giant. Caspian is clearly the right king for the job.
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Breaking the Mold: Doing Things Differently for High-Performance Excellence with Kaelene Curry
13:01
13:01
Play later
Play later
Lists
Like
Liked
13:01
On this week's episode of the Building Championship Mindsets podcast, Dr. Amber Selking welcomes Kaelene Curry, former Director of Mental Performance for Vanderbilt Football and Founder of Mile High Performance Consulting Kaelene explores the core of individual excellence, emphasizing a holistic approach that transcends rigid definitions of identit…
…
continue reading