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Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal ...
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Customer Service evolves into Guest Service. Listen with me as I go over stories, valuable lessons learned, and best practices from working in resorts, retail, and the medical field for the last 30 years. I'd love to share career advice to help you further your skillset and be more valuable to your customer and your business. Whether it's b2b or b2c, I'll cover the topics that arise every day when interactions go awry and how to conquer them, with the magical touch that 23 years at Walt Disn ...
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Study the Lutheran Confession of Faith found in the Book of Concord with lively discussions led by host Rev. Brady Finnern, President of the LCMS Minnesota North District, and guest LCMS pastors. Join us as these Christ-confessing Concordians read through and discuss our Lutheran doctrine in the Book of Concord in order to gain a deeper understanding of our Lutheran faith and practical application for our vocations.
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A Sacred Fellowship

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Two friends and the occasional guest take listeners on a chapter-by-chapter exploration of the stories of J.R.R. Tolkien by treating them as sacred texts worthy of close study. One is a relative newcomer and one has been calling herself a hobbit since the age of 8. Each week, we will cover a chapter through a different motif and use sacred practices to dive deep into the lore of Middle Earth.
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Here on Umbrella Rebellion we are sharing our experience in the ATI/IBLP and Fundamental Cults. We are on a journey of healing, and exposing the teachings that lead to and justify abuse. It is our hope that those that are experiencing abuse can find support and escape from it. Support this podcast: https://podcasters.spotify.com/pod/show/umbrellarebellion/support
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The SEO Rant Podcast, hosted by Mordy Oberstein (Head of SEO Brand) at Wix), gives its guests control of the mic so that they can share their deepest SEO thoughts without any inhibitions! Hear what search marketers of all backgrounds are saying about SEO both as a craft and as an industry. By giving each guest full rein the SEO Rant gives you the opportunity to get deep into how SEO experts feel and think about what does and does not work for ranking sites on the web!
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Building Championship Mindsets the Podcast is hosted by Dr. Amber Selking, and features guests from the athletic and corporate worlds who share how they leverage the mental game to drive performance excellence. In each episode, Dr. Amber shares insights on how the brain works and coaches listeners to continue Building their Championship Mindset. Coach Lou Holtz, a friend, mentor, and colleague of Amber’s, not only proudly endorses “Building Championship Mindsets. | the Podcast” but also serv ...
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Once upon a time in the digital expanse, there was a gathering of minds so vibrant and electric it could only be described as The Quest for Epic Engagement. Picture this, my friend: an enchanting corner of the internet where the air crackles with creativity, and the voices of the most innovative coaches and creatives share their unique secrets for captivating audiences. This isn't just any podcast, grasshoppers. It's a veritable roundtable where each guest brings their own flavorful ingredie ...
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Hospitality Property School Podcast is written and produced by travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience. We have spent thousands of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as receiving feedback from 100,000s of customers. This knowledge has given us a unique insight into the wants, needs and ...
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Our guest on this week's episode is Kevin Ledversis, vice president of sales at Newcastle Systems. Labor continues to be in short supply, which means that it is important for distributors and warehouse operators to hold on to the labor that they do have by keeping warehouse employees engaged and happy. Our guest shares ways to foster an environment…
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Our guest on this week's episode is Tom Behnke, vice president of sales and marketing at distribution 3PL Boxzooka. With the turning of the clock to August, It's back to school season for most American families. While stores have been stocked for some time with the latest in shoes, clothing, and school supplies, parents are now shopping in earnest …
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Join us for another engaging conversation with a true industry thought leader, Lauren from Auntie Belham's Cabin Rentals. Lauren is all about hospitality, bringing a fun and unique perspective to her role and her brand. Hospitality isn't a one-size-fits-all approach; the best hospitality comes from the heart of the individual to the hearts of those…
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Marcy and Dee will be talking with Psychotherapist and Certified Sex Therapist, Marc Prevette about sexuality and healing from purity culture. We look forward to diving into this topic with a professional mental health expert. Marc Prevette ( sounds like - Pre-Vet) is a board-certified licensed psychotherapist, certified sex therapist, and clinical…
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The Reformers understood that punishment is a necessary aspect of repentance. Punishment, they believed, is one when feels contrition over sin. The Roman Church at the time was determined to prescribe certain punishments to pay for certain sins. These punishments, according to the Church, could be satisfied by works performed in this life and in pu…
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Join April, Amy, and Scott as they dive into their plans to elevate the vacation rental industry through improved hospitality standards and exceptional guest experiences. In this episode, they discuss the importance of balancing service and hospitality, share professional insights and best practices, and highlight their vision for innovation and gu…
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How easy it is to misuse Scripture! Jesus says, “Bear fruit in keeping with repentance” (Mark 1:15). Just as we learned that repentance is contrition combined with faith, we also understand that the LORD bears fruit through repentance. The Holy Spirit works through us to bear this fruit— it is not a requirement of our salvation. Christ has made ful…
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Our guest on this week's episode is Dennis Mullahy. He is the former chief supply chain officer for Macy’s and he has also worked in the supply chain operations for several other large retailers, including Ulta, Michaels, and Meijer. These days, Mullahy is an independent consultant working with a number of supply chain startups. He is also a senior…
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Don’t put a question mark where God in Christ puts an exclamation point! Private confession and absolution are vital to the spiritual health of the believer, as it is in these that we can hear the voice of the Gospel— forgiving sins and comforting consciences. When one receives absolution, sins are forgiven for Christ’s sake— not due to works prece…
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Our guest on this week's episode is Dr. Alex Scott, an associate professor of supply chain management at the University of Tennessee at Knoxville. Many of our regular listeners are familiar with CARB, the California Air Resources Board, and their attempts to reduce air pollution in the Golden State. However, recently, new regulations have hit suppl…
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Is branding building just for titans of industry? Ronell Smith joins the SEO Rant podcast to explain why every business can benefit from brand building:* How small businesses can build their brands up * The advantages small brands have over larger brands * How to hone your brand identity and overall business focusTune in to hear how Ronell and host…
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Repentance is turning from sin and being brought to faith in Christ— all by God’s grace. Repentance is the Law terrifying a sinner which, in turn, leads them to the forgiveness merited by faith in the works of Christ alone. It may be tempting to rely on our own works to find hope, yet these leave our conscience without comfort. One’s works of love …
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A clear conscience is only provided through the forgiveness of sins by the blood of Christ. Outward deeds are a fruit of faith, yet repentance is never separated from faith in Christ. Forgiveness in Christ brings the final healing. The Roman Catholic Church agreed that forgiveness is part of repentance, but the conditions of forgiveness were center…
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Our guest on this week's episode is John Lash, group vice president of product strategy at e2open. Good supply chains allow companies to remain competitive. But sometimes they need a bit of government help, especially when their competitors receive assistance from their own governments. That’s one reason why the Biden administration has launched th…
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Repentance has two parts: contrition and faith. Melanchthon speaks of God’s “strange work” of terrifying consciences by the proclamation of the Law. This is deemed to be strange as to be brought to angst over sin does not feel like a loving action, but in God’s wisdom and grace, we are brought low and He makes us alive to make the Gospel even sweet…
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Our guest on this week's episode is Arun Rajan, chief strategy and innovation officer at transportation provider C.H. Robinson. Artificial intelligence is beginning to make inroads into logistics operations. But beyond all the hype, are there ways that generative AI can benefit transportation companies now? We’ve all heard about the decline of impo…
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On the Season 14 finale of the Building Championship Mindsets podcast, Dr. Amber Selking is joined by special guest, Elleeanna Belle. Dr. Selking reflects on a season filled with insights into how identity, mindset, and leadership drive excellence. By integrating real-life insights from high-performing leaders and influencers, this season has provi…
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In the cult the word pride is often associated with negative feeling. We'll talk about June being pride month and how just mentioning the word pride can bring up feelings of guilt and shame for cult survivors.Umbrella Rebellion is a podcast where we share our experience in the ATI/IBLP and fundamental cults. We are on a journey of healing and expos…
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God’s law brings contrition. The Gospel creates faith which trusts that God forgives our sins for the sake of Christ. Although repentance is turning from sin it is not separated from faith in Christ. The focus is not on the external act, demanding that individuals repent in a certain manner, or works that satisfy but on the proclamation of Law & Go…
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Our guest on this week's episode is Don Hicks, CEO of Optilogic. We saw during the pandemic how badly our ports were jammed with all of the many imported goods we needed and wanted to keep us happy while stuck in our homes. The congestion had eased a bit in the past year or so, but now things are beginning to jam up again. What’s causing that conge…
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What does offering services look like in the modern web? Good question because it is not the same as what we've been used to as SEOs. Tune in as Jonas Sickler of Tarakeet joins the SEO Rant Podcast to discusss: * Why AI changes the nature of providing SEO as a service * How to use SEO as a brand-building method * Why organic traffic is the most rec…
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On this week's episode of the Building Championship Mindsets podcast, Dr. Amber Selking speaks with Dr. Lindsey Hamilton, Head of Mental Performance at IMG Academy. Dr. Hamilton is renowned for her expertise in helping individuals and organizations reach their fullest potential. She discusses the power of awareness and explains why it is not just a…
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The Reformers retained private confession & absolution. Although they kept confession, they did not agree that a confessor needs to have a prescribed number per year or attempt to confess all sins. The focus of confession was not to make sure the form was done perfectly, but the faith of the heart that trusts the full sufficiency of the cross for t…
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Our guest on this week's episode is Brett Wood, president and CEO of Toyota Material Handing North America. He also serves as the current chair of the Industrial Truck Association. Each year, the forklift industry sets apart a special day, known as National Forklift Safety Day, to recognize the importance of driver training and safe practices when …
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Uberall's Krystal Taing joins the SEO Rant podcast to share her thoughts on the content that small and local business owners should be creating: * Why Krystal thinks video content should be one of the main focuses of local businesses * Why SMBs are in a unique position to create video content* How video content can create authentic experiencesListe…
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We love Lucy! Belief is our theme, as in trusting when you don't know, having faith when you are not certain. Let's here it for the thin places where we are off balance and have to trust what comes next. “Psalm 131 Song of Quiet Trust A Song of Ascents. Of David. 1 O LORD, my heart is not lifted up, my eyes are not raised too high; I do not occupy …
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On this week's episode of the Building Championship Mindsets podcast, Dr. Amber Selking speaks with former NBA coach and leadership expert Kevin Eastman to explore what propels individuals and organizations toward victory. Kevin talks about the significance of "truth" and clarity in both individual and organizational success. He shares why not only…
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We let Jesus’ words be the final Word. “Take, eat; this is my body...this cup is the New Testament in My blood.” This gift is given apart from any merit of our own and our sincerity, but forgiveness, life, and salvation delivered to us and received by faith. The Roman Catholic Church had much in common with the Reformers, especially in comparison t…
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Our guest on this week's episode is Alex DaSilva, Lead Hurricane Forecaster at AccuWeather. Last year the Atlantic hurricane season was the fourth-most active hurricane season on record. There with 20 named storms. And the forecasts for this year’s hurricane season are even worse. How will that affect our supply chains and what can we do to prepare…
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On this week's episode of the Building Championship Mindsets podcast, Dr. Amber Selking speaks with Ken Crenshaw, a legend in the world of professional baseball with a remarkable tenure of 35 years. As the Director of Sports Medicine and Performance for the Arizona Diamondbacks, Crenshaw orchestrates a distinguished team of experts, ranging from me…
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Baptism is necessary for salvation. Baptism is for ALL ages. The Lord bears fruit by the proclamation of the pure Gospel through means, like water, for the soothing of their conscience with the Lord. The Anabaptists in their day, and many churches in our day, work to assure individuals that Baptism does nothing. The promises are clear in Scripture:…
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Our guest on this week's episode is Omar Troncoso. He is a partner at consulting firm Kearney and heads their Mexico City office. In the wake of pandemic disruptions, we all learned that our complex supply chains were just too complex. On top of that, we have seen more tariffs for Chinese goods and other world events that have encouraged companies …
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Kevin, a 25+ year entrepreneur, masterfully builds trust and engagement by connecting with audiences through powerful visuals. 🌟Get ready to dive deep into Kevin’s insights on forging genuine connections and boosting your engagement game. Trust me, you won't want to miss his unique strategies and inspirational stories!Tune in now and let's take you…
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On this week's episode of the Building Championship Mindsets podcast, Dr. Amber Selking welcomes Kaelene Curry, former Director of Mental Performance for Vanderbilt Football and Founder of Mile High Performance Consulting Kaelene explores the core of individual excellence, emphasizing a holistic approach that transcends rigid definitions of identit…
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