))
Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.
…
continue reading
1
10. Deeply understand customer behavior drivers with Colin Shaw @ Beyond Philosophy
43:02
43:02
Play later
Play later
Lists
Like
Liked
43:02
Show notes: Guest: Colin Shaw Get in touch with Colin: LinkedIn, Website Colin's recommended reading: Alchemy: The Surprising Power of Ideas That Don't Make Sense Happy Employees Make Happy Customers: How Build Great Employee Engagement to Create a Great Customer Experience Unlocking the Hidden Customer Experience: Short Stories of Remarkable Pract…
…
continue reading
1
9. Scaling CX at high growth tech companies with Guneet Singh @ AppFolio
29:52
29:52
Play later
Play later
Lists
Like
Liked
29:52
Show notes: Guest: Guneet Singh @ Appfolio Get in touch with Guneet: LinkedIn, Twitter Guneet's recommended read: Predictably Irrational: The Hidden Forces that Shape Our Decisions
…
continue reading
1
8. How to measure Trust & Transparency for competitive advantage with Karen Wynn @ RACQ
42:49
42:49
Play later
Play later
Lists
Like
Liked
42:49
Show notes: Guest: Karen Wynn Get in touch with Karen: LinkedIn Karen's recommended reading: The Effortless Experience: Conquering the New Battleground for Customer Loyalty Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits
…
continue reading
1
7. Identifying your high ROI CX initiatives using Design Thinking with Rod Netterfield @ Griffith University
37:29
37:29
Play later
Play later
Lists
Like
Liked
37:29
Show notes: Guest: Rod Netterfield Get in touch with Rod: LinkedIn Adam's recommended read: Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days The Power of Moments: Why Certain Experiences Have Extraordinary Impact
…
continue reading
1
6. Strategies for helping your organization get closer to VoC with Sergio Rossini @ Schindler
39:08
39:08
Play later
Play later
Lists
Like
Liked
39:08
Show notes: Guest: Sergio Rossini Get in touch with Sergio: LinkedIn Sergio's recommended reading: 1-Click Download "PIG Strategy" (Simplified Edition) The Ultimate Question 2.0 How Net Promoter Companies Thrive in a Customer-Driven World By Fred Reichheld and Rob Markey
…
continue reading
1
5. High performance insights teams and a culture of curiosity with Adam Murphy @ Curioso
43:37
43:37
Play later
Play later
Lists
Like
Liked
43:37
Show notes: Guest: Adam Murphy, Founder - Curioso Get in touch with Adam: LinkedIn Adam's recommended read: Think Again: The Power of Knowing What You Don't Know
…
continue reading
1
4. Centralized insights teams and why you need them with TS Balaji @ Cox Communications
1:01:20
1:01:20
Play later
Play later
Lists
Like
Liked
1:01:20
Show notes: Guest: TS Balaji, VP - Experience Design & Customer Experience @ Cox Get in touch with TS: LinkedIn TS's recommended read: The Next 100 Years: A Forecast for the 21st Century
…
continue reading
1
3. The context behind your NPS is key to your CX success with Karen Mangia @ Salesforce
27:14
27:14
Play later
Play later
Lists
Like
Liked
27:14
Show notes: Guest: Karen Mangia, VP Customer & Market Insights @ Salesforce Get in touch with Karen: LinkedIn, Twitter, Website Karen's recommended read: Success with Less: Releasing Obligations and Discovering Joy Working From Home: Making the New Normal Work for You Listen Up!: How to Tune In to Customers and Turn Down the Noise Outside in: The P…
…
continue reading
1
2. Check your in-house data before answering business questions with David Gardner @ Talkdesk
28:34
28:34
Play later
Play later
Lists
Like
Liked
28:34
Show notes: Guest: David Gardner, VP - Research & Insights @ Talkdesk Get in touch with David: LinkedIn David's recommended read: The Five Dysfunctions of a Team: A Leadership Fable
…
continue reading
1
1. Strategies for customer data centralization with Virginia Wheway @ Koala
42:27
42:27
Play later
Play later
Lists
Like
Liked
42:27
Show notes: Guest: Virginia Wheway, VP - Data & Analytics @ Koala Get in touch with Virginia: LinkedIn Virginia's recommended read: Bad Blood: Secrets and Lies in a Silicon Valley Startup
…
continue reading
