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3. The context behind your NPS is key to your CX success with Karen Mangia @ Salesforce
Manage episode 323375868 series 3330094
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Show notes:
Guest: Karen Mangia, VP Customer & Market Insights @ Salesforce
Get in touch with Karen: LinkedIn, Twitter, Website
Karen's recommended read:
- Success with Less: Releasing Obligations and Discovering Joy
- Working From Home: Making the New Normal Work for You
- Listen Up!: How to Tune In to Customers and Turn Down the Noise
- Outside in: The Power of Putting Customers at the Center of Your Business
- Lifescale: How to Live a More Creative, Productive, and Happy Life
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