Show notes: Guest: Colin Shaw Get in touch with Colin: LinkedIn, Website Colin's recommended reading: Alchemy: The Surprising Power of Ideas That Don't Make Sense Happy Employees Make Happy Customers: How Build Great Employee Engagement to Create a Great Customer Experience Unlocking the Hidden Customer Experience: Short Stories of Remarkable Pract…

Show notes: Guest: Guneet Singh @ Appfolio Get in touch with Guneet: LinkedIn, Twitter Guneet's recommended read: Predictably Irrational: The Hidden Forces that Shape Our Decisions

Show notes: Guest: Karen Wynn Get in touch with Karen: LinkedIn Karen's recommended reading: The Effortless Experience: Conquering the New Battleground for Customer Loyalty Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits

Show notes: Guest: Rod Netterfield Get in touch with Rod: LinkedIn Adam's recommended read: Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days The Power of Moments: Why Certain Experiences Have Extraordinary Impact

Show notes: Guest: Sergio Rossini Get in touch with Sergio: LinkedIn Sergio's recommended reading: 1-Click Download "PIG Strategy"​ (Simplified Edition)​ The Ultimate Question 2.0 How Net Promoter Companies Thrive in a Customer-Driven World By Fred Reichheld and Rob Markey

Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.

Show notes: Guest: Adam Murphy, Founder - Curioso Get in touch with Adam: LinkedIn Adam's recommended read: Think Again: The Power of Knowing What You Don't Know

Show notes: Guest: TS Balaji, VP - Experience Design & Customer Experience @ Cox Get in touch with TS: LinkedIn TS's recommended read: The Next 100 Years: A Forecast for the 21st Century

Show notes: Guest: Karen Mangia, VP Customer & Market Insights @ Salesforce Get in touch with Karen: LinkedIn, Twitter, Website Karen's recommended read: Success with Less: Releasing Obligations and Discovering Joy Working From Home: Making the New Normal Work for You Listen Up!: How to Tune In to Customers and Turn Down the Noise Outside in: The P…

Show notes: Guest: David Gardner, VP - Research & Insights @ Talkdesk Get in touch with David: LinkedIn David's recommended read: The Five Dysfunctions of a Team: A Leadership Fable

Show notes: Guest: Virginia Wheway, VP - Data & Analytics @ Koala Get in touch with Virginia: LinkedIn Virginia's recommended read: Bad Blood: Secrets and Lies in a Silicon Valley Startup