Best Huxtable Podcasts (2024)

1
Episode 79 - CX Top Tips from Wales with Mel Evans 22:29

2M ago22:29

22:29

In this episode join Richard and Rhian from insight6 as they talk to their colleague from Wales, Mel Evans, all about top tips for attractions, leisure and hospitality companies as we enter the holiday season. This podcast is produced by insight6 - www.insight6.comBy Rhian Huxtable & Richard Knight

1
Rust on AWS Lambda with Luciano Mammino - RustShip #8 1:00:07

3M ago1:00:07

1:00:07

🦀 In RustShip #8, Luciano Mammino, co-author of "Crafting Lambda Functions in Rust", dives into the intricacies of using Rust in AWS Lambda and Serverless environments. Discover the advantages and challenges compared to other programming languages and explore the tooling ecosystem.👉 How does the Rust developer experience compare to other programmin…

1
Episode 78 - Holiday CX with Lee Trowbridge 36:15

3M ago36:15

36:15

This month the west country warblers, Richard Knight and Rhian Huxtable, talk to Lee Trowbridge all about CX highs and lows of working the holiday sector. Lee and his wife book bespoke travel experiences you'll never forget. Join us to hear more about how Lee delivers great CX for his customers and how the travel industry are treating its customers…

1
Beyond Architecture: The Fantasy Worlds of Phyllis Birkby 45:14

3M ago45:14

45:14

We continue our throw-back to the seventies, and take a deeper dive into the many facets of the women’s movement that impacted the practice of architecture. Pushed to the side and rarely credited for her architectural work at Davis Brody, Phyllis Birkby became a significant figure in extending the lesbian women's movement to architecture during the…

1
Episode 77 - CX Data, what are the trends? 21:33

4M ago21:33

21:33

This month Richard and Rhian warble all about the UKCSI data and what it means for your business. Where can you take a competitive advantage with your CX? Find out which CX Zone your business operates in with the FREE THE CX CHECKERBy Rhian Huxtable & Richard Knight

1
Laying the Groundwork: Women in American Architecture, Spring 1977 25:36

6M ago25:36

25:36

That was some party. Even though I didn’t make it to the splashy opening, I did attend the transformational exhibition at the Brooklyn Museum, our subject in this episode. A rarely used sculpture gallery was filled with ranks and files of cheap drafting tables, their tops tilted to display what seemed to be pages out of the book, one spread to a ta…

1
Episode 76 - CX Change is the constant 17:31

6M ago17:31

17:31

In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.By Rhian Huxtable & Richard Knight

1
Rust Nation with Ernest Kissiedu - RustShip #7 1:27:25

7M ago1:27:25

1:27:25

🦀 In RustShip #7, Ernest Kissiedu tells us everything about Rust Nation, one of the biggest Rust conferences, and the Rust London meetup.👉 What to expect from rust nation 24, and what are the biggest lessons learned from the previous edition?👉 How do you send a great conference talk proposal? Ernest 🌐 RustNation Website: https://www.rustnationuk.co…

1
Episode 75 - The Changing Face of Legal CX with Lee Taylor 35:31

7M ago35:31

35:31

Has the traditional law firm had its day? This month Richard Knight and Rhian Huxtable warble with Lee Taylor from Woodstock Legal. Lee talks all about marketing and client experience at Woodstock providing insights into the impact a consultancy model has on client satisfaction and loyalty.By Rhian Huxtable & Richard Knight

1
Episode 74 - 2024...here we go! 14:49

8M ago14:49

14:49

Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!By Rhian Huxtable & Richard Knight

1
Rust in Art - Lisa Passing 1:03:04

8M ago1:03:04

1:03:04

🦀 In RustShip #6, Lisa Passing tells us what a creative technologist does, and how she uses Rust to create interactive artwork.👾 How to combine embedded devices and video games to create alt.ctrl games?📚 How to get started with embedded and game development in Rust? Lisa 🐘 Mastodon: https://toot.cat/@lislis 🐙 GitHub: https://github.com/lislis Marco…

1
Architecture, Family Style – The Lives and Work of Sarah Harkness and Jean Fletcher 44:08

9M ago44:08

44:08

Sarah Pillsbury, or Sally as she was better known by her peers, and Jean Bodman were both architects who married architects. As an architect who also married an architect, my perspective may be more inside baseball on the professional side, but utter awe and fascination on the family end. I’m Cynthia Phifer Kracauer, architect, Executive Director o…

1
Episode 73 - CX review 2023 & predictions for 2024 28:35

9M ago28:35

28:35

In Episode 73 of The CX Podcast R&R Richard & Rhian are warbling with Ian Kelsall, a fellow insight6 CX Director, all about how CX has played out in 2023 and what to expect in '24.By Rhian Huxtable & Richard Knight

1
Episode 72 - It’s CXmas! (well, nearly) 19:42

11M ago19:42

19:42

This month the west country duo, Richard Knight and Rhian Huxtable, warble all things festive season. Listen in to learn their 5 top tips to deliver great customer experiences during the festive period.By Rhian Huxtable & Richard Knight

1
Corrode.dev and lychee - Matthias Endler 1:26:29

11M ago1:26:29

1:26:29

🦀 In RustShip #5, Matthias Endler walks us through corrode.dev, his Rust consultancy company, and lychee, a fast, async, stream-based link checker written in Rust.👉 Matthias will share with us what it's like being a consultant and advice for developers who want to get into consultancy, especially for the Rust niche.👉 Lychee is a tool you can run in…

1
The CX Podcast R&R Episode 71 with Tony Day 32:15

11M ago32:15

32:15

This month Richard Knight and Rhian Huxtable talk to Tony Day from Adstral Fulfilment about how it's not just about 'picking and packing' in the fulfilment sector. Learn all about how CX is core to the success of a logistics business and that the most important part of keeping clients happy are the employees.…

1
Graphite - Raster and Vector Graphics in Rust - Keavon Chambers, Dennis Kobert 1:41:37

12M ago1:41:37

1:41:37

✏️ In RustShip #4, Keavon Chambers and Dennis Kobert walk us through Graphite, a free and open-source raster and vector graphics editor written in Rust.👉 How much is Rust suitable for this domain? How to make an open-source project approachable for new contributors? What are the challenges of running a 2D graphic editor in the browser?🦀 RustShip is…

1
Atuin - Shell history sync, search and backup - Ellie Huxtable 1:09:52

1y ago1:09:52

1:09:52

🏍️ In RustShip #3, Ellie Huxtable walks us through Atuin, a Rust CLI tool she created to boost your CTRL+R shell history search.🐢 Atuin replaces your existing shell history with an SQLite database and records additional context for your commands to give you a faster and better search of your shell history! Additionally, Atuin (optionally) syncs you…

1
Is customer satisfaction in freefall? 20:21

1y ago20:21

20:21

After the summer break, Richard Knight and Rhian Huxtable return with another warble about CX on holiday and the recent UKCSI report on customer satisfaction in the UK.By Rhian Huxtable & Richard Knight

1
Trustfall and cargo-semver-checks - Predrag Gruevski 1:26:18

1y ago1:26:18

1:26:18

✨ Querying Rust API and beyond ✨ 🦀 RustShip is a podcast where Rust developers share their experiences and talk about their projects.🧙‍♂️ In this episode, Predrag Gruevski walks us through Trustfall and Cargo-semver-checks, two Rust projects he created.🔍 Trustfall is a query engine for any combination of data sources, allowing to query files and AP…

1
Anna Wagner Keichline: The Legacy of Invention 26:30

1y ago26:30

26:30

1913 was the year of the grand march for suffrage in Washington DC, the 250,000 marchers and attendees eclipsed the coverage the following day of the inauguration of Woodrow Wilson. Bellefonte, Pennsylvania, population 4216, had its own march, on the fourth of July. Costumes were di rigeur, with a goodly number of stately toga clad ladies and a few…

1
Creating successful open source projects - Orhun Parmaksız 1:35:14

1y ago1:35:14

1:35:14

🦀 RustShip is a new podcast where I interview other Rust developers to learn from their experiences.🧙‍♂️ In this episode, we have Orhun Parmaksız, Arch Linux package maintainer and author of tens of open-source projects used and loved by thousands of people, including myself.✨ Orhun will share what it's like maintaining Rust code and his advice on …

1
The CX Podcast R&R Episode 69 - A customer centric business model with Ollie Jackman 23:10

1y ago23:10

23:10

This months warble has Richard Knight and Rhian Huxtable talking to Ollie Jackman from Agile Comms about their business model that has been designed from the customers point of view. Hear about the customer centric start-up from Plymouth and how they taken the traditional telecoms model and flipped it on its head!…

1
Amaza Lee Meredith: Love and Home 43:02

1+ y ago43:02

43:02

I picked up a free glossy real estate magazine with an enticing photograph of summer leisure pursuits under the title Sag Harbor: A Whale of a Good Time. We traveled out there in early spring, collecting voices of preservation, community, celebrity, and long tenured summer families as we searched for Amaza Lee Meredith’s modern architecture. A shor…

1
The CX Podcast R&R Episode 68 with Jon Ducker 23:33

1+ y ago23:33

23:33

This month Richard and Rhian warble with Jon Ducker from The Haines Motor Museum about why listening to customers is so important in todays world plus how emotion impacts a visitors experience. We also find out what Jon's favourite motor is at the museum!By Rhian Huxtable & Richard Knight

1
Consumer Duty with Claude Weston 29:16

1+ y ago29:16

29:16

In episode 67 of The CX Podcast R&R, Rhian and Richard warble with Claude Weston from Casterbridge Wealth all about the Consumer Duty Regulations set out by the Financial Conduct Authority. Claude talks about how the regulations can be translated into real world actions and what Casterbridge Wealth have been doing to put their clients at the heart …

1
The Art We Must Live With: Ada Louise Huxtable and Architecture Criticism 45:03

1+ y ago45:03

45:03

Anyone who writes about American architecture of the mid twentieth and early 21 st century measures their critical achievement with the yardstick drawn by Ada Louise Huxtable. With countless articles for two great daily newspapers, this petite New Yorker had a gigantic influence on our understanding of the work of architects, real estate developers…

1
Your brand and CX 35:21

1+ y ago35:21

35:21

This episode Richard and Rhian are joined by Tom Hadley from SUFU who is talking all things branding and how it impacts CX. Tom gores into details on the old school marketing and how behavioural science can be the gane changer for a brand and the experiences delivered to customers.By Rhian Huxtable & Richard Knight

1
Ray Eames: Beauty in the Everyday 39:51

1+ y ago39:51

39:51

New Angle: Voice is back! We kick off Season Two with Ray Kaiser Eames. Many know Ray Eames as the small, dirndled woman behind her more famous husband. In this episode, we uncover the talented artist who saw the world full of color, the industrial designer bending plywood in the spare bedroom, and the visionary who treated folk art, cigarette wrap…

1
Who’s taking it to the next CX level in 2023? 20:13

1+ y ago20:13

20:13

This month Rhian Huxtable and Richard Knight from insight6 discuss the movers and shakers in the CX world. Plus they talk about how every organisation can step up their CX level in 2023.By Rhian Huxtable & Richard Knight

1
CX stuff that matters in 2023 20:00

1+ y ago20:00

20:00

In this episode Rhian and Richard warble about what 2023 holds for businesses when it comes to CX. They chat about AI, parcels and regulations from the Financial Conduct Authority.By Rhian Huxtable & Richard Knight

1
Get your jolly pants on! 19:20

2y ago19:20

19:20

It's Christmas!! This month Rhian and Richard warble all things CX and look at how you can make the most of the festive season with great customer experiences. --- Send in a voice message: https://anchor.fm/customer-experience-rr/messageBy Rhian Huxtable & Richard Knight

1
It’s Stroptober! 18:02

2y ago18:02

18:02

This month Richard and Rhian are having a strop about CX levels...again! Don't fear though, they have some tips and hints to help your business deliver great CX! --- Send in a voice message: https://anchor.fm/customer-experience-rr/messageBy Rhian Huxtable & Richard Knight

1
Great EX means great CX! 12:16

2y ago12:16

12:16

Employee experience matters. Richard and Rhian warble all about the need to focus on your employees through challenging times. --- Send in a voice message: https://anchor.fm/customer-experience-rr/messageBy Rhian Huxtable & Richard Knight

1
Holiday time! CX in the summer months 12:48

2y ago12:48

12:48

This month Richard and Rhian warble about the summer and holidays' impact on cx. --- Send in a voice message: https://anchor.fm/customer-experience-rr/messageBy Rhian Huxtable & Richard Knight

1
Back To Basics... Again!! 15:15

2y ago15:15

15:15

Rich and Rhian warble about a lack of respect for customers and the frustrations that lead to customers voting with their feet. --- Send in a voice message: https://anchor.fm/customer-experience-rr/messageBy Rhian Huxtable & Richard Knight

1
Real-life CX Success with Verity Slater 16:52

2+ y ago16:52

16:52

This week we have a warble with Verity Slater, Partner at regional law firm Stephens Scown, who gives us a great insight into what great CX looks like and how that has helped them flourish as a business. --- Send in a voice message: https://anchor.fm/customer-experience-rr/messageBy Rhian Huxtable & Richard Knight

1
The Cost of Living and its Impact on CX 12:18

2+ y ago12:18

12:18

Richard and Rhian warble about the cost of living and its impact on CX --- Send in a voice message: https://anchor.fm/customer-experience-rr/messageBy Rhian Huxtable & Richard Knight

1
Scary CX with The House of Frankenstein! 30:18

2+ y ago30:18

30:18

This episode we talk CX with Jon Ducker from Mary Shelley's House of Frankenstein!! --- Send in a voice message: https://anchor.fm/customer-experience-rr/messageBy Rhian Huxtable & Richard Knight

1
Florence Knoll: Total Design 37:27

2+ y ago37:27

37:27

With her legendary unerring taste and a total commitment to produce absolute perfection in her self, her work, her products, and how she would be remembered, Florence Knoll is generally recognized as the single most powerful figure in the field of modern design. As an architect, Florence was the force behind the seamless integration of furniture, s…

1
Norma Sklarek: An Extremely Bold Hand 38:41

2+ y ago38:41

38:41

Norma Sklarek had many “firsts”. She was often credited at the start of her career as the first Black Women architect to be licensed in the United States. That distinction actually goes to Beverly Greene – Norma was the 3rd. But it didn’t matter. Young black girls read her name in the likes of Ebony Magazine – a staple publication in every black ho…

1
Fast Food and Radical Rooflines: Helen Fong Shapes Los Angeles Coffee Shops 30:32

2+ y ago30:32

30:32

Who hasn't had a burger and fries at a Denny's or Bob's Big Boy? There are thousands of them, not just in Los Angeles, where they were born, but across the country. These family restaurants are core to how America defined itself after World War II. Cars, families, space flight, modernism....the new world order.... And who defined that fun and futur…

1
Write to the CEO! #EnoughIsEnough 27:54

2+ y ago27:54

27:54

This month Rhian and Rich warble about the poor CX they have encountered and also highlight what great CX can do for your customers. --- Send in a voice message: https://anchor.fm/customer-experience-rr/messageBy Rhian Huxtable & Richard Knight

1
Natalie de Blois – To Tell The Truth 48:09

2+ y ago48:09

48:09

Natalie de Blois (1921–2013) contributed to some of the most iconic modernist works for corporate America, all while raising four children. After leaving this significant mark on post-war Park Avenue, she transferred to the SOM Chicago office, where she became actively involved in the architecture feminist movement and was one of the leaders in the…

1
The Professional Services Client Journey Report 2021 16:00

2+ y ago16:00

16:00

We are back and with a new format! We’ll be bringing you new episodes monthly from here on! The Professional Services Report is here!! Learn how to get your copy and hear the key facts form the research.--- Send in a voice message: https://anchor.fm/customer-experience-rr/messageBy Rhian Huxtable & Richard Knight

1
Finding Julia Morgan 40:45

3y ago40:45

40:45

Welcome to New Angle: Voice. Episode 1 takes us on an earthquaking tour from San Francisco to Paris and back, with Julia Morgan (1872-1957), the first woman to attend the architecture program at the Ecole des Beaux Arts and the first woman to receive the AIA Gold Medal. Special thanks in this episode to Brandi Howell, Alexandra Lange, Julia Donoho,…

1
Doors Are Opening But Are You CX Ready? 14:53

3+ y ago14:53

14:53

This week we have a little warble between ourselves about the grand opening. Not the grand opening of the Casino Royale but the grand opening of the country. But are you and your business really CX ready and able to deliver the best CX possible? We give our top tips for the grand opening.--- Send in a voice message: https://anchor.fm/customer-exper…

1
CX and Serious Play 36:03

3+ y ago36:03

36:03

After a small breather to allow you to enjoy the more relaxed rules, this week we catch up Sara Trainer who is an executive leadership coach for professional service teams and firms and well as a lot of work for our heros in the NHS. Find out how Sara uses a child's toy to envisage strategy and resilliance to customers.--- Send in a voice message: …

1
How Can Video Impact Your CX? 22:47

3+ y ago22:47

22:47

This week we dive into something we ourselves have been doing as you tune in... video! We catch up with Dave Meadows, Creative Director at Pushed Animations, about how bringing complex issues for your teams or customers to life through video and animation can drive a positive impact to your customer experience.--- Send in a voice message: https://a…

1
Impactful Guest Experience In The New Normal 32:40

3+ y ago32:40

32:40

We caught up just before the glorious Bank Holiday Weekend with Marcus Bailey, one of the owners of Blackadon Farm Cottages based in Devon, and we discuss how his business being in the IMPACT zone has guided the inception of the business and contnues to guide their guest experience.If you would like to find our more about Blackadon Farm Cottage ple…

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