Best In Conversation UX Mag Podcasts (2024)

1
S4E4 The Intelligence All Around Us 1:13:30

1h ago1:13:30

1:13:30

There are many lenses through which we can view the world, and that's especially true when considering the technologies associated with artificial intelligence. In this episode, James Bridle, author of Ways of Being, joins to explore a multitude of perspectives relating to our ongoing relationship with technology. James’ book explores the interplay…

1
S4E3 The AGI in Organizational Agility | McKinsey & Co.'s Aaron De Smet 1:08:15

6d ago1:08:15

1:08:15

We're rounding out our deep dive on organizational AGI with Aaron De Smet, a Senior Partner at McKinsey & Company who helped identify "The keys to organizational agility" with colleagues back in 2015. As we discussed in our first episode on organizational AGI, agility is a key component to making the journey feasible. Aaron has been exploring organ…

1
S4E2 Ephemeral Applications and AGI 1:06:03

12d ago1:06:03

1:06:03

We're entering an age when software will be written on-the-fly, by machines, to meet individual needs—an era of ephemeral applications. This will have a massive impact on the emergence of artificial general intelligence (also called AGI or singularity) and Ben Goertzel returns for a lively discussion about the scope of this dawning era. Ben helped …

1
S4E1 Organizational AGI 1:00:37

20d ago1:00:37

1:00:37

How do AI agents fit into a strategy for increasing a business' longevity? Imagine having a conversational operating system for your organization that was always learning. The advanced orchestration of AI agents can create a broader technology ecosystem that sets a trajectory for organizational AGI. Whereas artificial general intelligence, or AGI, …

1
BONUS EPISODE: Building an Autonomous Company with AI Agents 53:34

1M ago53:34

53:34

In April, our co-host Robb Wilson was asked to join Jess Larsen on the Innovation & Leadership podcast to discuss AI agents and taking an agentic approach to workflow automation at an organizational level. As AI agents take center stage, we're reposting this conversation here to spread the word on the pitfalls orgs can avoid—and the best practices …

1
S3E22 AI is a UX Term with Tanmay Bakshi, AI & Application Architect at IBM 59:16

2M ago59:16

59:16

Tanmay Bakshi is a technology wunderkind. He started coding when he was only four years old and his first iOS app was released just five years later, when he was nine. An autodidact and deeply curious technologist, Tanmay works as an AI and application architect for IBM, where he's been involved with ongoing automation efforts with McDonald's. Tanm…

1
S3E21 Forging Humanistic AI with Tom Gruber, Co-Founder of Siri 55:49

2M ago55:49

55:49

Journey into the innovative mind of Tom Gruber, co-founder of Siri and Chief AI Strategy Officer of Sherpa.ai. Robb and Josh welcome Tom for an enlightening exploration of humanistic AI—systems that augment and collaborate with humans, rather than replacing or competing with them. Using federated machine learning, Tom is working with Sherpa.ai to t…

1
S3E20 AI Agents at Work with Greg Vert, Deloitte 1:16:32

3M ago1:16:32

1:16:32

Greg Vert, Principal and HR Transformation Leader at Deloitte, returns to Invisible Machines to discuss the ways AI agents are changing the way enterprises approach HR. Building on the conversation they had in back in season one—in the wake of OpenAI's release of ChatGPT— Robb and Josh invite Greg to explore how the simple idea of AI as the UI will…

1
S3E19 Behind the Curtain with Kara Swisher 34:19

3M ago34:19

34:19

Legendary tech journalist Kara Swisher joins Robb and Josh for a discussion about the early days of Silicon Valley and the shape of things to come. Her Boom Town column in The Wall Street Journal covered the early days of the internet, giving her access to key players like Marc Andreessen, Steve Jobs, Bill Gates, Jeff Bezos, Sheryl Sandberg, and Ma…

1
S3E18 AI Agents in Action 44:18

3M ago44:18

44:18

Learn about the inner workings of AI agents by watching conversational experiences in action. Annie Harshberger, Lead Experience Architect at OneReach.ai (https://onereach.ai/) takes Robb and Josh through an interactive demo of AI agents swarming together to automate complex scheduling requests. Annie has designed hundreds of conversational experie…

1
Exploring AI Agents S3E17 32:27

3M ago32:27

32:27

As the second wave of AI-led disruption takes shape, we're seeing and hearing a lot more about AI agents. Analogous to the Intelligent Digital Workers (IDWs) described in Age of Invisible Machines, AI Agents are more complex that they appear and many organizations are discovering that they aren't structured to allow these agents to perform meaningf…

1
S3E16 Building a Journaling Bot with Academics Daniel Lametti and Joanna Kuc 25:47

4M ago25:47

25:47

Daniel Lametti and Joanna Kuc join Robb and Josh to share the advanced chatbot they created for a research project in mental health. Dan Lametti is an Associate Professor of Cognitive Psychology at Acadia University in Nova Scotia, Canada. Dan taught and conducted research in experimental psychology at the University of Oxford, and is also the Dire…

1
S3E15 Hiring Conversational Designers - Aaron Cooper, Banner Health's Sr. Dir. of Digital Experience 57:12

4M ago57:12

57:12

As conversational AI continues to change the nature of UX, we're excited to bring you a practical (and thorough) conversation about hiring design talent with Aaron Cooper, Senior Director of Digital Experience at Banner Health. Aaron has lead the creation of multiple products involving conversational AI at companies like Honeywell and Optum Health,…

1
S3E14 Lean Knowledge Management with Roger Forsgren, former Chief Knowledge Officer at NASA 55:08

4M ago55:08

55:08

As the former Chief Knowledge Officer at NASA, Roger Forsgren has a unique understanding of maintaining the administration's renowned gold standard of data management in extremely high-pressure environments. Having worked his way up from a mechanical engineering position with the space administration, Roger joins Robb and guest host Mike Lee for a …

1
S3E13 Building an Advanced Digital Assistant with Morgan Stanley 1:01:24

5M ago1:01:24

1:01:24

Take a deep dive into the creation of an advanced digital assistant with Jeff McMillan and David Wu of Morgan Stanley. As the Head of AD&I, Morgan Stanley Wealth Management and the Head of Knowledge Management & Generative AI respectively, Jeff and David led the creation of an AI assistant for the global investment firm's advisors. Robb and Josh in…

1
S3E12 Innovation Lives in Cities, with Richard Florida, economist, researcher, professor, and author 1:07:14

5M ago1:07:14

1:07:14

Well-known researcher, professor, and author Richard Florida joins Robb and Josh for an expansive conversation about the relationship between cities and innovation. His books include "The Rise of the Creative Class" and "The New Urban Decay," which both explore the multi-layered relationship between people and the cities where creativity becomes in…

1
S3E11 Innovation in the Global South with Payal Arora, Author, professor and co-founder of FemLab 1:08:07

5M ago1:08:07

1:08:07

Payal Arora is a Professor of Inclusive AI Cultures at Utrecht University and Co-Founder of FemLab. She's also the author of the award-winning "The Next Billion Users" from Harvard Press, and her new book "From Pessimism to Promise: Lessons from the Global South on Designing Inclusive Tech" will be released this fall by MIT Press. Payal joins Robb …

1
S3E10 The Future of Collaboration is Human with Gary Sorrentino, Global CIO of Zoom 58:06

5M ago58:06

58:06

As the Global CIO of Zoom, Gary Sorrentino spends a lot of time thinking about how technology can amplify human-to-human collaboration. He joins Robb and Josh for a conversation about the challenges of connecting people in hybrid work environments that are always evolving. As Gary points out, humans are in a joint venture with artificial intelligen…

1
S3E9 How Can We Iterate Faster? With Greg Nudelman, Author and UX Legend 53:49

6M ago53:49

53:49

Author and UX Legend Greg Nudelman was one of the original guests on In Conversation with UX Magazine over eight years ago. He returns for a rich conversation about the frenzied intersection of UX and AI. Greg has honed his craft as a design lead at GE Digital, Cisco, and eBay and has worked with organizations like IBM, Oracle, Associated Press, an…

1
S3E8 LLM? More Like "Limited" Language Model with Emily M. Bender, University of Washington 1:00:03

6M ago1:00:03

1:00:03

As a co-author of the often cited (and debated) Stochastic Parrots paper from 2021, Emily M. Bender is a staunch critic of large language models (LLMs). Having worked in computational linguistics for more than 20 years, Emily's deep understanding of LLM mechanics has her questioning many of the emerging use cases we see in the world. Also, Emily ho…

1
S3E7 Questioning Everything with Jaron Lanier, Prime Unifying Scientist at Microsoft 49:23

6M ago49:23

49:23

Co-founder of VR technology as we know it Jaron Lanier is also an accomplished musician and artist. As the Prime Unifying Scientist at Microsoft, Jaron rejects the deceptive nature of terms like "AGI" and "decentralization" in favor of a vision of technology that's all about people collaborating with other people. Join Robb and Josh for an episode …

1
S3E6 What Economics Teaches Us About Conversational AI. Daron Acemoglu, Professor of Economics, MIT 1:00:21

6M ago1:00:21

1:00:21

Daron Acemoglu, Institute Professor of Economics at MIT and co-author of Power and Progress joins Robb and Josh for a deep exploration of the intersection of technology and economics. Daron's work has explored our thousand-year struggle with technology and prosperity and this conversation touches on how we might incentivize the changes that will im…

1
S3E5 Can Conversational AI Revive Our Attention Spans? With Gloria Mark, Author of Attention Span 1:05:52

6M ago1:05:52

1:05:52

For decades, Gloria Mark, PhD, has been studying technology use in real-world environments that she describes as "living laboratories." Her book "Attention Span" looks for ways that we can live with and use technology while maintaining a healthy psychological balance. She joins Robb and Josh for a fascinating conversation about the ways AI might he…

1
S3E4 The Promise and Peril of Boundless Predictive Machines with Lisa Feldman Barrett 54:10

7M ago54:10

54:10

Lisa Feldman Barrett is a psychologist and neuroscientist whose research puts her among the top 0.1% of most cited scientists in the world. She joins Robb and Josh for a conversation about the true nature of our brains, and how aspects of brain development are already being mirrored by AI models. Lisa holds appointments at Harvard Medical School an…

1
S3E3 One Messaging Channel to Rule Them All? With RJ Owen, Principal Product Designer, Slack 57:27

7M ago57:27

57:27

As the Principal Product Designer at Slack, RJ Owen has a hand in shaping a communication channel that's come to redefine productivity while setting a trajectory for how team members collaborate in the post-pandemic world. RJ joins Robb and Josh for a deep conversation exploring the many intricacies of decision management and how the future of prod…

1
S3E2 With UX and AI, Context is Everything with Sarah Gibbons and Kate Moran of Nielsen Norman Group 1:30:11

7M ago1:30:11

1:30:11

Sarah Gibbons and Kate Moran of Nielsen Norman Group join Robb and Josh for a deep dive at the intersection of UX and AI. As the Vice President of NN/g, Sarah shares insights from a recent exploration of anthropomorphism and generative AI. Kate Moran is VP of Research and Content and has done extensive research into interaction design and digital c…

1
S3E1 The Staggering Depth of Thin UI Layers with Paul English, Co-founder of Kayak and GetHuman 58:57

7M ago58:57

58:57

As the co-founder of Kayak and GetHuman, Paul English has deep insight into the ways technology can bring people closer to what they're actually looking for. Robb and Josh welcome Paul for an exploration of the ways that conversational AI can become the thin UI layer that obscures all of the messy technology cluttering our lives. Having recently co…

1
Unfiltered Chat with TED Creator Richard Saul Wurman // Invisible Machines S2E26 57:57

8M ago57:57

57:57

Richard Saul Wurman is many things. The creator of the TED conference has also authored scores of books, ranging from revolutionary city guides to a collection of a collection of words by Louis Kahn. Robb and Josh welcomed Richard for a conversation about the LATCH system he devised for organizing information. This early Invisible Machines recordin…

1
The Human Nature of Conversational Design with Daniel Stillman // Invisible Machines S2E25 1:04:24

8M ago1:04:24

1:04:24

Author of Good Talk and host of The Conversation Factory podcast, Daniel Stillman shares insights from his journey through user experience research and industrial design into designing conversations between people. Robb and Josh welcome Daniel for an exploration of the composition and quality of conversations between humans. The complexity present …

1
A Deep Dive on Conversational Design with Cathy Pearl, Google Bard / Invisible Machines S2E24 1:20:22

9M ago1:20:22

1:20:22

Cathy Pearl has deep roots in conversational design, as the UX Lead on Google Bard and author of Designing Voice User Interfaces (O'Reilly). She joins Robb and Josh for a conversation that explores the changing nature of voice interfaces and the deepening role of experience design. The trio also discusses the ways that conversational AI transcends …

1
Identity and Collective Intelligence with Blaise Agüera y Arcas // Invisible Machines S2E23 57:40

9M ago57:40

57:40

AI researcher, author, and VP and Fellow at Google Research, Blaise Agüera y Arcas has contributed to research papers cited more than 20,000 times, including a seminal LaMDA paper from 2022. His new book, Who Are We Now?, explores how biology, ecology, sexuality, history, and culture have intertwined to create a dynamic “us” that's neither natural …

1
Morgan Stanley's Successful Adoption of AI with Jeff McMillan // Invisible Machines S2E22 57:40

9M ago57:40

57:40

Despite the complexity and sensitivity innate to financial institutions, Morgan Stanley was able to partner with Open AI to create AI @ Morgan Stanley Assistant. Chief Analytics and Data Officer Jeff McMillan describes it as the most advanced personal assistant in the financial sector and he joins Robb and Josh to talk about the design process, whi…

1
Designing Systemic Change with Sheryl Cababa // Invisible Machines S2E21 1:16:09

9M ago1:16:09

1:16:09

Massive amounts of system change are necessary to put AI to work in ways that elevate humanity, and Robb and Josh welcome author and experience designer Sheryl Cababa for a deep discussion of the road ahead. Author of the Rosenfeld Media book, Closing the Loop: Systems Thinking for Designers, Sheryl has worked as an experienced designer at Phillips…

1
How AI is Disrupting the VC World, with Jake Saper // Invisible Machines S2E20 52:12

9M ago52:12

52:12

In a moment when unprecedented amounts of money are flowing toward projects involving AI, Robb and Josh welcome Jake Saper for a lively exploration of the VC mindset. Since 2003, Emergence Capital has invested in companies collectively worth $450B+, including Salesforce, Box, Yammer, and Zoom. As a General Partner, Jake has embraced the transformat…

1
Brad Stulberg, Bestselling author: Master of Change // Invisible Machines S2E19 48:07

10M ago48:07

48:07

Robb and Josh welcome Brad Stulberg for a deep conversation about how humans can best respond to the massive changes AI is thrusting upon us. As the bestselling author of Master of Change, Stulberg has explored the cycle of order, disorder, and reorder, and he shares the principles for developing a rugged flexibility mindset—which applies to both p…

1
Cammy Crolic, Oxford Professor, researching human behavior // Invisible Machines S2E18 1:16:39

10M ago1:16:39

1:16:39

Robb and Josh welcome Cammy Crolic for an enlivening discussion of hedonic escalation and anthropomorphization. As a professor at Oxford's Saïd Business School, Cammy's research into how human-like bots affect consumer behavior has been featured in the Wall Street Journal. She is currently exploring human perception around AI-generated content.…

1
Ben Goertzel, popularized the term "AGI" // Invisible Machines S2E17 1:12:09

10M ago1:12:09

1:12:09

Robb and Josh welcome Ben Goertzel for a deep exploration of the narrow AIs we are quickly growing accustomed to and our fraught transition to artificial general intelligence, or singularity. As the founder and CEO of SingularityNET, Ben has been working to democratize access to artificial intelligence through decentralization. He's also a leader o…

1
David Bingham, Director of User Experience at Schneider Electric // Invisible Machines S2E16 1:34:24

10M ago1:34:24

1:34:24

Robb and Josh welcome David Bingham for an exploration of design and conversational AI, from our homes, to our workplaces, to industrial settings. David is a senior experience design executive who’s held positions at GE and Workday and is currently Director of User Experience at Schneider Electric (named one of Fortune’s Most Desirable Companies fo…

1
Yoav Shoham, Stanford Professor, AI21 Labs Co-Founder // Invisible Machines S2E15 1:04:09

11M ago1:04:09

1:04:09

Robb and Josh welcome industry veteran Yoav Shoham for a thoughtful examination of the inner-workings of AI. As the co-founder of AI21 labs and a former professor in the Computer Science Department of Stanford University, Yoav has a rich history of working with these technologies and thinking through some of their more profound applications. This t…

1
Shep Hyken, Bestselling author and CX expert // Invisible Machines S2E14 1:23:14

11M ago1:23:14

1:23:14

Robb and Josh welcome Shep Hyken for a conversation about the evolution of customer experience and the role AI will take in moving it forward. As a sought-after keynote speaker and the bestselling author of numerous books, including "Be Amazing or Go Home," Shep has a deep understanding of what companies are up against when it comes to creating tru…

1
Mike Lee, food futurist & innovation consultant // Invisible Machines S2E13 1:54:02

11M ago1:54:02

1:54:02

Robb and Josh welcome food futurist Mike Lee for a sprawling and fascinating exploration of the surprisingly similar worlds of food safety and technology regulation. As the founder of The Future Market, a consultancy in food innovation and strategy, Mike's investigations into the food industry led to hands-on work with generative AI. This conversat…

1
Cassie Kozyrkov, Google's first Chief Decision Scientist // Invisible Machines S2E12 1:05:20

11M ago1:05:20

1:05:20

Robb and Josh welcome Cassie Kozyrkov, Google's First Chief Decision Scientist, for a conversation about the limitations of data and the need to put a face on technology. Cassie is now CEO of Data Scientific and helped shape the technology all around us, and this far-ranging discussion of conversational AI examines the composition of the technologi…

1
Rosenfeld Media, Lou Rosenfeld // Invisible Machines S2E11 1:25:22

12M ago1:25:22

1:25:22

Robb and Josh welcome renowned publisher and information architect Lou Rosenfeld for a conversation that gets into the roots of experience design, while exploring the full bloom of generative AI. Running Rosenfeld Media for nearly two decades has given Lou incredible insights into the publishing world as well as UX, which most Rosenfeld titles expl…

1
IDEO, Jenna Fizel, Danny DeRuntz // Invisible Machines // S2E10 1:25:39

12M ago1:25:39

1:25:39

Robb and Josh welcome Jenna Fizel (Senior Director, Emerging Technology) and Danny DeRuntz (Executive Design Director) of IDEO for a practical exploration of building conversational experiences focusing on their creation, Lotbot. The conversation branches out into the many facets of digital twins, the languages machines might use to communicate wit…

1
Don Scheibenreif, Gartner // Invisible Machines // S2E9 1:15:50

12M ago1:15:50

1:15:50

Robb and guest-host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner's Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.…

1
Tim Wood // Invisible Machines S2E8 1:02:43

1y ago1:02:43

1:02:43

Robb and Josh jump into a philosophical but ultimately pragmatic discussion of conversational AI with Tim Wood, Principal Designer for AI and AI Platforms at Amazon Web Services. A veteran designer well-steeped in the waves of technology that have shaped our modern world, Tim shares ideas surrounding anthropology, anthropomorphism, systemic change,…

1
Charlene Li // Invisible Machines S2E7 1:23:10

1y ago1:23:10

1:23:10

Robb and Josh welcome digital transformation expert and bestselling author Charlene Li for a conversation about the trajectory technology has taken over the last 20 years and how decision-makers need to reframe their expectations and goals as generative AI continues to transform the marketplace. The explosive power of LLMs to enhance the experience…

1
Peter Greenberg // Invisible Machines S2E6 1:21:53

1y ago1:21:53

1:21:53

Robb and Josh enjoy a vigorous conversation with Emmy-winning investigative travel journalist Peter Greenberg. His reporting on the broken experiences and deceitful practices heaping ruin on the travel and hospitality industry reveal opportunities for the technologies associated with AI to make sweeping and meaningful improvements. The catch: these…

1
Laura Herman // Invisible Machines S2E5 1:00:37

1y ago1:00:37

1:00:37

Robb and Josh have a philosophical conversation about art, creativity, and perception with Laura Herman of the University of Oxford. As a tool for creating, generative AI is changing the way we think about art what constitutes artistry. The artistic process will always require human hands and human input, as a piece of art isn't really finished unt…

1
Dr. Jim Webber // Invisible Machines S2E4 1:02:06

1y ago1:02:06

1:02:06

Robb and Josh go deep on a conversation with Dr. Jim Webber, Chief Scientist at Neo4j, about the convergence of large language models (LLMs) and graphDB. Popularized by Neo4j, graphDB creates a relational database that connects individual data points (or nodes) accross a network of information. LLMs are capable of doing real work and providing more…

Podcasts Worth a Listen

In Conversation UX Mag Podcasts

Podcasts Worth a Listen

Quick Reference Guide