Workers' CompAlternative Transitional Duty: A Win-Win for Employee, Employer and CommunityApril 11, 2022Statistics show the longer injured employees are out of work, the more difficult it is for them to return. But, what happens when injured employees aren’t physically able to return to work right away? What can be done to help them stay engaged in…

When an employee sustains a significant injury which requires inpatient care and rehabilitation, going home is often the first major goal of recovery. But the comforts of home may not be so comforting if the person requires a wheelchair or other assistive devices to get around. On today’s Inside Workers’ Comp, we talk with Nicole Usher of Apricus w…

In December 2020, an act was signed into law, which will change the way some reporting entities coordinate Medicare benefits. This PAID Act will go into effect before year's end, but CMS is busy preparing for the change. In today’s podcast, Deborah Robinson-Stewart, joins us to explain.By Genex Services

There’s a heightened awareness in our industry on how psychosocial factors impact an injured employee’s recovery. But what’s the best way to approach and address these issues? In the fourth and final installment of our mental health in comp podcast series, we ask Nikki Wilson and Tammy Bradly to share some best practices.…

None of us have gone untouched by the COVID-19 pandemic. This is especially true for frontline workers who care for the critically ill. So, in part three of our series on mental health’s impact on workers’ comp, we’re going to look at the psychosocial effects the pandemic continues to play on our society and how post-traumatic stress disorder (PTSD…

Traditionally, the term mental health has been treated as a claims pariah in workers’ comp, as it’s been associated with delaying recovery and sending costs spiraling out of control. Yet, ignoring the reality that psychosocial factors exist in mostly all claims is perhaps the biggest cause for these problems. In part two of our mental health podcas…

Hello and welcome to the first of a four-part podcast compliment to the Mitchell | Genex | Coventry thought leadership eBook, Strategies for Combating Mental Health Challenges in Injured Employees. Over the course of the next few weeks, I’ll be joined by Mitchell | Genex | Coventry experts Mariellen Blue, National Director of Case Management Servic…

Quality assurance is a vital part of any workers’ comp claim. No more so than in case management, where details and communication matter most. In today’s Inside Workers’ Comp, I’m joined by three Genex experts — Judy Speirs, Case Management Senior Product Manager, Linda Mastropaolo, Case Management Product Manager, and Linda Wolf, Case Management S…

Over the last few years, New York has been implemented new reforms to increase the speed and efficiency of its claims process. In today’s Inside Workers' Comp, Dr. Lisa O'Connor, Genex's Associate Clinical Director, Utilization Review, tells us about one of them, OnBoard, New York’s new online web portal for processing workers’ comp claims.…

2020 will go down as one of the most difficult years many of us have experienced. After living through months dominated by a pandemic, economic downturn, natural disasters and a divisive election, most of us can’t wait to turn the calendar on Jan. 1. As you sit down to a much smaller Thanksgiving table this week, will you struggle finding much to b…

As employers are looking for efficient ways to keep work environments safe from COVID-19, Optis has developed Safe2Work, an app-enabled, web-based health screening program designed to help stop the spread of workplace illness.In today’s Inside Workers’ Comp, we talk with Bryan Stonecipher, president of Optis, and Jacob Sipko, vice president, at Gen…

Technology is playing a larger role in helping comp claims progress. In today’s Inside Workers’ Comp, Bobbie Doyle, director of utilization management at Genex, explains the ins and outs of a program designed to do just that. It’s called Referral Expert.By Genex Services

The independent medical exam (IME) is a valuable tool to move claims forward, unless your IME provider doesn’t have a strong quality assurance (QA) process. Even the slightest error can make a big difference in determining whether your report is considered valid. In today’s Inside Workers’ Comp, Donna Bradshaw, vice president of IME services at Gen…

In this episode we'll chat with Grant Miller about his enterprising new product, Agent Alive. With this tool, local agencies can increase their books of business to compete with nationwide carriers and still maintain their personal touch.By Agency Matrix

A discussion with Steve Petty from Insured Solutions. Having over 44 years of experience in Workers Compensation, Steve offers insights into why and how independent agents overcome the fear of writing Workers Comp policies, despite their complicated nature. Insured Solutions can be reached at 877-213-1999 or via their website at https://www.insured…

Here at Agency Matrix, we work hard to give you the knowledge you need so that you can manage your business successfully and efficiently. Knowledge is power and power is success! Running an insurance agency can be challenging, but by incorporating MOPFI into your day-to-day business operations, you can increase your agency’s revenue by at least 30%…

One of the most challenging task as a profitable business owner is finding that right person to hire. It’s not always easy, and at times it can be very time-consuming and costly if you hire the wrong person. Hiring the right person, who’s a good fit for your company, doesn’t have to be as complicated as some make it out to be. Agency owners who are…

A brand is more than a logo. A brand lives and evolves in the minds and hearts of potential clients. It’s a fostered set of emotions and ideas consumers associate with your company. With the infinite number of choices offered to consumers these days, many companies are looking for unique ways to connect emotionally with consumers.…

With the advances in smartphone technology, the importance of having a mobile website is larger than ever. Having one is the best way to continue to secure growth in business.By Agency Matrix

Having a strong insurance agency website reflects you as a business owner and your professionalism. It can also drum up extra business from clientele who like to search online, and it allows you to do business outside your normal area.By Agency Matrix

By using automated work flows the system will automatically assign task to employees after an action happens in the system. For instance, someone adds a new home owner's policy into Agency Matrix, the insurance management system automatically assigns a task to a particular user to go to the home and take photos. Automated workflow helps to save tim…

Thefts of Opportunity, as most like to call it, is when a loop hole(s) in your security procedures allows a window of opportunity for theft to happen. Without proper security tracking, it is very easy to provide an environment of “Opportunity” for an employee to commit fraud, steal money for monetary gain, and so forth.…

Agency Matrix has developed and implemented an automated marketing feature built right inside the insurance management system. With this feature, you can automate your office by allowing Agency Matrix to do more of the back end work so you can focus on the the things you do best, sales! With the automated marketing feature, you can automatically se…

Agency Matrix has developed the technology to take a CSV file and convert it to an AL3 file. Companies that do not offer downloads through an AL3 file can now offer downloads using a simple CSV file.By Agency Matrix

The end of day procedures can seem very hectic when your office has taken a lot of transactions for the day that include cash, checks, money orders, and credit cards. Trying to reconcile it all can seem like a huge task, but when you use all the tools in Agency Matrix, closing out the day can be a lot simpler than you think. In this Inside The Agen…