Hosted by journalist Bernard Hickey, When the Facts Change is your essential weekly guide to the intersection of economics, business and politics in Aotearoa New Zealand. Presented by The Spinoff together with Kiwibank. Visit kiwibank.co.nz to find out how Kiwibank are making Kiwi better off
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Welcome to the Silently Blessed Podcast hosted by Jesse and MiMi, where we talk about family, finances, and marriage. We call it FFM. For Family, we will focus on bringing people together with information that they can use For finances, we will bring you real-life experiences of things that we have heard or have seen. For the marriage episodes, we will give you our experiences. Hopefully, we will help a couple that may be on the edge of giving up. Don't give up working through your issues; y ...
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The Official Podcast of Hometown Church. Talking all things Jesus, Christianity and the Bible. Hosted by Jesse Roskamp and Pastor Deacon Ales. Recorded and Mixed by Dan Dybing.
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Is Nicola Willis cutting costs or cutting growth?
27:26
27:26
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Finance minister Nicola Willis is on a mission to crunch the size of government debt from well over 33% of GDP to under 30% within a few years, as well as fire up growth in an economy experiencing its worst-ever recession per capita. Doing one would be hard, but both at the same time seems a mission impossible for a politician wanting to win a seco…
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Does God Exist | Apologetics Part 2
1:14:10
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This week the team continues its series on apologetics. This week we ask the first and perhaps more important question, does God exist? What are the best argument against the existence of God? What are the arguments for God? And if God exists what kind of God is he? Join us as we dive into these questions and more. Contact us at: podcast@hometownch…
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Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073
52:35
52:35
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In this podcast episode, Natalia Andreeva and Kaelon Russell of 15Five share their journey of building a digital customer success program from the ground up. They discuss their approach to content strategy, onboarding experiments, user health scoring, and the importance of cross-functional collaboration, highlighting how they integrate human and di…
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SBP: “Is Love Truly Blind?” Season 3, Episode 147
25:12
25:12
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Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Is Love Truly Blind?” How many of us remember ‘pen pals?’ There is …
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We’re all getting older and something has got to give
31:25
31:25
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As our national population grows older (and the superannuation system becomes increasingly burdened by the growing ranks of retirees), how will the government balance the books? The ratio of tax-paying adults to superannuitants is steadily falling, and raising the age of eligibility for super won't cover the forecasted shortfall. So what kind of fi…
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Defending Your Faith | Introduction to Apologetics
52:14
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Over the next 8 weeks, we are going to be taking a deep dive into the topic of Apologetics. Today more and more people are walking away from their faith than ever before. The growing belief in America today is that Christianity is contradictory to modern science, morally outdated, and overall irrelevant to our lives. In this series, we are going to…
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SBP: “The Love of Money!” Season 3, Episode 146
24:01
24:01
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Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “The Love of Money!” Ladies and Gents, it is wise to treat money as …
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Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072
54:42
54:42
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Larissa Licha, co-founder and CEO of Joyn, discusses the challenges of cross-department collaboration between customer-facing teams and R&D, particularly in fast-growing tech companies. She also shares insights from her entrepreneurial journey, emphasizing the need for flexibility in product development and the role of AI in optimizing business pro…
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Gazing into the infrastructure crystal ball
31:36
31:36
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Aotearoa’s biggest problems are largely caused by a lack of infrastructure - housing, transport, water, hospital and education - in the areas that need it most. So how could (or should) we plan the systems that keep our country running? And who is responsible for divining the future to make decisions that can have an impact for decades to come? Ber…
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What Can We Learn From The Book Of Jonah?
1:14:36
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This week the team takes a look at the Book of Jonah from the Old Testament to see if there is anything we can learn from the story today. Jonah is one of the more well known stories from the Bible, but perhaps overlooked because we have become so familiar with it. What wisdom can we learn from the story of the rebellious prophet? Reach out to us a…
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SBP: “Should You Tip for Takeout?” Season 3, Episode 145
25:06
25:06
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Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Should You Tip for Takeout?” Many restaurants want you to tip for t…
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Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071
54:19
54:19
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Bernard Slowey, VP of Digital Customer Success at Salesforce, joins the show to discuss the transformation of customer service through digital tools, AI, and data-driven insights. He and Alex explore how Salesforce is leading the way in enhancing customer experiences by unifying support, success, and training portals, leveraging burgeoning AI tools…
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Kiwibank chief executive Steve Jurkovich joins Bernard to discuss the current economic landscape and what’s happening (and likely to happen) with interest rates. Steve also shares his thoughts on the future of Kiwibank, open banking and if he considers possible banking plays by likes of Apple and Google to be a legitimate threat. Learn more about y…
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SBP: What Will You Do With An Extra $1000.00? The Continuation” Season 3, Episode 144
23:58
23:58
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Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “What Will You Do With An Extra $1000.00?: The Continuation” We must…
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Four Ways to Measure Your Digital Customer Success Program | Episode 070
21:43
21:43
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Monthly Scale and Digital Meetup: https://digitalsuccess.gradual.com The Ultimate Guide to Digital CS: 4 Pillars for Success w/ Alex Turkovic & Jan Young: https://zoom.us/webinar/register/6817263533053/WN_GqOn3y7JSZWBt_YM3i87kw#/registration In today's show... Measuring Digital Customer Success can be an elusive thing. It necessitates borrowing fro…
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Navigating our economy forward (by looking in the rear-view mirror)
28:59
28:59
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As recently as late May, the Reserve Bank thought it wouldn't need to cut rates until well into 2025. However, a batch of leading indicators revealed a slump in economic activity through June, and the RBNZ decided to hit the brakes by lowering the official cash rate in its August monetary policy statement. Reserve Bank chief economist Paul Conway t…
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This week we put a bow on our series through the Book of Acts. Join us as we reflect on the series and the book and answer a few questions that we were not able to get to.By Hometown Church
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SBP: What Will You Do With An Extra $1000.00? Season 3, Episode 143
26:04
26:04
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Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “What Will You Do With An Extra $1000.00? When we think of $1000, so…
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Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069
37:02
37:02
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In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trus…
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This is Kiwi: Dane and Stacey on choosing adventures over assets
47:20
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Selling everything and booking one-way tickets to Thailand marked the beginning of an extraordinary life for popular travel vloggers Dane and Stacey. With over 200,000 followers on Instagram and YouTube, the digital nomads have built a thriving business by offering travel tips, guides and an authentic peek behind the curtain of their lives. Join us…
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Saul Griffith helped change the world a couple of years ago when he and a couple of "tech bro" mates convinced Joe Biden to rewrite the Democrats’ Green New Deal and pitch it as an Inflation Reduction Act to rewire America’s economy with renewable energy. Saul makes a pitch for Aotearoa to do the same, but much cheaper and much faster, instead of t…
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As we reach the end of our series through the Book of Acts, we take a look at how Paul suffered for the gospel, how his life reflected Jesus', and how believers today can persevere through different trials. Reach out to us at: podcast@hometownchurch.comBy Hometown Church
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SBP: A Surprise Eightieth Birthday Party. Season 3, Episode 142
28:41
28:41
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Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “A Surprise Eightieth Birthday Party.” How do you keep a surprise bi…
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Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068
37:17
37:17
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Mary Caballero, hire number 1 at Champify, shares her journey in scaling customer success at an early-stage startup. The conversation delves into the challenges and strategies of driving digital-first customer engagement, the importance of responding to customer feedback, and how to effectively manage key customer relationships in a rapidly growing…
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This is Kiwi: Jess Hong on chasing dreams as an introvert
48:08
48:08
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Most actors don’t go straight from performing lunchtime school shows to landing the lead role in a big-budget Netflix series, but Jess Hong isn’t most actors. Since being cast as Jin Cheng in the blockbuster sci-fi series 3 Body Problem, life has been a whirlwind for the self-confessed introvert. Jess might be living the Hollywood dream, navigating…
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Building better goal posts for emissions accounting
30:15
30:15
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Accountants often have low profiles and their accounts seem merely to keep score on the games of capitalism, but they can sometimes shape capitalism itself - and maybe even the atmosphere. Bernard Hickey talks with Dr Amelia Sharman from the External Reporting Board. Typically an obscure setter of accounting standards nestled somewhere between the …
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Reaching The Culture ft. Pastor Spencer Bernard
1:12:39
1:12:39
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Pastor Spencer joins again to talk about how we as Christians can adapt our message to reach the culture. We take a look at Paul's tendencies as he went into new cities and how he adapted his message to his audience and how we as Christians can stay in touch with the culture in order to best reach it. Reach out to us at podcast@hometownchurch.com…
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SBP: Another Session: Paycheck-to-Paycheck Season 3, Episode 141
24:18
24:18
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Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Another Session: Paycheck-to-Paycheck.” We are continuously going b…
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Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067
53:35
53:35
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In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer int…
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This is Kiwi: Taylor Roche on turning obstacles into opportunities
48:55
48:55
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How do you become the most viewed New Zealand artist on TikTok? With over 46 million likes on the platform, Taylor Roche has shown that challenging the status quo and turning obstacles into opportunities can truly pay off. What began as posting funny videos online for fun has evolved into a thriving career, allowing him to grow his personal brand w…
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The lights have switched off at the Consumer Advocacy Council
30:49
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In 2018, The Consumer Advocacy Council was set up by cabinet in response to a commissioned investigation into the nation’s problematic electricity market. It was designed to act as an independent advocate for residential and small business electricity consumers in Aotearoa. Then came Budget 2024. With the stroke of a pen, the council was scrapped b…
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This week we discuss how division threatens the church. Why is unity so important to the church, how did Christianity get to where it is today with so many denominations after the New Testament, and how do we strive for unity with those we disagree with?By Hometown Church
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SBP: A Tribute to Thomas “Bully” James Sr. Season 3, Episode 140
26:29
26:29
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Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “A Tribute to Thomas “Bully” James Sr.” Our family has lost a man wh…
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Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066
45:59
45:59
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In this episode of the Digital CX podcast, Jess Osborn shares insights from her career journey, discussing her experiences with customer success, account management, and scaling global teams at companies like Bazaarvoice and, currently, GoCardless. She emphasizes the importance of action-based onboarding, digital tools in renewals, and the evolving…
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This is Kiwi: Jess Quinn on normalising differences
50:27
50:27
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There are few who embody resilience quite like Jess Quinn. Having suffered cancer and an amputation as a child, Jess has faced challenges most of us could never imagine. Now, just over two decades later, she can list model, writer, dancer and social advocate on her CV as she uses her channels to inspire hundreds of thousands online. Join us as we e…
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The Reserve Bank cut the official cash rate this week for the first time since the beginning of Covid. Bernard talks with Kiwibank chief economist Jarrod Kerr about how the central bank changed its mind when the facts changed, and what it means for mortgage rates and the housing market. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Threat of Sin ft. Pastor Spencer Bernard
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This week Pastor Spencer joins the podcast to talk about how sin affects the church. What exactly is sin? Are there different types of sin? How do we break patterns of sin?By Hometown Church
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SBP: Living Paycheck to Paycheck Continuation Season 3, Episode 139
22:17
22:17
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Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Living Paycheck to Paycheck a Continuation.” There are many of us t…
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The Four Pillars of Digital Customer Success | Episode 065
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28:16
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In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS. Join me as I walk you through the four pillars: Customer Journey Data Automation Content Chapters: 01:05 - …
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This is Kiwi: Kirsten Dodgen on proving the doubters wrong
47:49
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Kirsten Dodgen is a world-renowned dancer whose talent and dedication have taken her across the globe. Turning her hobby into a successful career has brought her financial independence and creative fulfilment. It’s also seen her perform with top music stars, appear on a hit Korean reality TV show, and build a social media following of over three mi…
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A heated debate about insulation standards lately has had both health and construction experts up in arms. It's only part, however, of a wider debate about how we approach climate change and how we make decisions about our homes. NZ Green Building Council CEO Andrew Eagles joins Bernard Hickey to pull back the GIB board and take a look at how to bu…
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The Conversion of Paul and Salvation
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This week the team returns to talk about the conversion of Paul and tackle questions of salvation; how do we know when we are saved, can you lose your salvation?By Hometown Church
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SBP: Living Paycheck to Paycheck Season 3, Episode 138
25:52
25:52
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25:52
Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Living Paycheck to Paycheck.” Many of us spend about $10.00 for a s…
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AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064
49:49
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In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportunities and enhance collaboration between CS and commercial teams. Masha shares her takes on the evolution of digital customer success, emphasizing the importance of leveraging AI to analyze customer con…
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This is Kiwi: TJ Perenara on speaking your truth
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51:06
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TJ Perenara is a rugby legend whose sporting career and status as the leading try scorer in Super Rugby are matched only by his iconic mullet. Beyond the field, TJ is a dedicated father, husband and passionate advocate for social equity – speaking boldly on issues like Māori fatherhood and pay transparency. If you’ve ever wondered what makes this K…
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What happened to the world’s supply chains during and after the Covid-19 pandemic, and how much of the damage caused is permanent? New York Times business journalist and author of ‘How the World Ran Out of Everything’ Peter Goodman joins Bernard Hickey to explain the complex international pathways of manufacturing and transportation that bring prod…
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Listen in on the stories shared from MTOC at each of the services on Sunday.By Hometown Church
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SBP: Money is a Good Servant, but a Bad Master Season 3, Episode 137
23:20
23:20
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Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Money is a Good Servant, but a Bad Master.” What do you think about…
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Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063
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RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success t…
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Aotearoa has never been wealthier, yet demand for food parcels is skyrocketing and the Government won’t extend help to food banks so they can cope. Bernard talks to Auckland City Missioner Helen Robinson about a surfeit of wealth at a time food banks are being defunded. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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