Coaching a team and leading a business have numerous parallels with one another. In this episode, we look at 6 such parallels in hopes of helping cleaning industry leaders lead well.By Jordan Tong

Janitorial service agreements are an important piece of every customer relationship. They protect your company, guard the relationship, and lower your company's risk profile. This episode outlines a few of the things you need to include in your service agreements. For more resources, check out elitebsc.com…

Communication within a family is more than just the exchange of words; it is the heartbeat of connection and the foundation of a positive atmosphere. This is recognition of the immense impact that effective communication can have on fostering a culture of positivity and resilience within families. In this captivating conversation, we will uncover t…

Everyone will eventually sell or pass on their business. How can you minimize risk and maximize value to make yourself ready when the day comes? For more resources, check out http://elitebsc.comBy Jordan Tong

The managers and leaders you hire will make or break your cleaning company. In this episode, you will hear a talk delivered at a recent workshop on hiring field managers and key leaders. For more resources, check out http://elitebsc.comBy Jordan Tong

ADHD is frequently discussed in the context of children or individuals, the experiences of parents grappling with ADHD symptoms are often overlooked. If you find yourself navigating the complex terrain of parenthood while dealing with ADHD, or if you're simply curious about how ADHD affects family life, this episode is tailored for you. Join Dina a…

Getting an additional 1%, 2%, or ever 3% on your bottom line can be a huge deal. While often overlooked, supply expense is one way to get some of those savings.By Jordan Tong

Discover how innovative techniques are empowering gay couples to realize their dreams of having children, including the fascinating phenomenon of twins born through these advancements. From in vitro fertilization (IVF) to surrogate motherhood and beyond, we uncover the ethical considerations, societal implications, and emotional dimensions surround…

Getting an accurate estimate of work hours is the primary way to ensure your bids are competitive and profitable. But how can you ensure that estimating correctly? Is there an easier, more accurate way?By Jordan Tong

Mark and Stephen Patton have built an exceptional company in an area of the country overlooked by most. This interview gives you a peek behind the curtain of what they have built. For more resources check out: http://elitebsc.comBy Jordan Tong

Effective communication serves as the cornerstone of family rituals, acting as a conduit for shared values, traditions, and experiences. In this enlightening discussion, we delve deeper into the pivotal role that effective communication plays in nurturing and sustaining meaningful family rituals. Joining host Dina Sargeant, our esteemed guest speak…

To boost profits, we often think about cutting costs. But sometimes, the best revenue comes from increasing revenue at existing accounts. http://elitebsc.comBy Jordan Tong

Sometimes, in the whirlwind of day-to-day business in the cleaning industry, we can lose sight of why we do what we do. Is the grind worth it? Is there a bigger picture to be seen for the business owner? http://elitebsc.comBy Jordan Tong

Delve into the complex landscape of infertility, join us as we discuss what infertility entails, its prevalence, misconceptions, and the importance of supporting loved ones facing this challenge. As it can be physically and mentally exhausting for the individual undergoing treatment procedures, understanding the emotional toll of infertility treatm…

Every cleaning business wants to grow their company. Some want to get from $500k to $1M annually. Others want to make the leap from $2M to $5M. But if you find yourself stuck, unable to grow, consider if one of these reasons is keeping you from growing.By Jordan Tong

Danny Frayre has been a member of the Elite BSC group for a few years and quickly became a friend. In this podcast interview, you will get a behind-the-scenes peek at a young man who will do great things in the commercial industry. For more resources, check out: http://elitebsc.comBy Jordan Tong

Join us for a profound discussion on domestic violence, focusing on the often-overlooked impact it has on children, who are known as the hidden victims of this pervasive issue. Our guest today is Beth Tyson, a childhood trauma consultant, 3x best-selling author, and passionate child welfare advocate. With years of experience as a trauma therapist f…

Every janitorial company must start with small accounts. This is normal. But if you want to reach new plateaus - maybe $3M or $5M or $10M - you need larger accounts. However, at the same time, you should stop pursuing small account. This episode makes the case for that philosophy. For more resources, visit http://elitebsc.com…

Not all janitorial contracts are beneficial to your company. But how do you know when to turn one down? In this episode, 5 factors are discussed that could lead you to say "NO" to certain cleaning jobs. For more information, please visit: http://elitebsc.comBy Jordan Tong

Join us for an insightful discussion on managing boundaries within families, focusing on the complex dynamics of familial estrangement. In recent years, familial estrangement has become a topic of increasing awareness, often signaling a culmination of negative communication patterns among family members. However, the reasons behind these sudden bre…

For people who can otherwise be very rational and objective, we often approach interviews with a bit of hocus pokus. In this episode, we will look at SEVEN different mistakes janitorial business owners make in the manager interviewing process. For more resources, visit http://elitebsc.comBy Jordan Tong

In the cleaning industry, we often fail to treat our workers with the value and dignity they deserve. This is not just an ethical problem; it could also impact company culture, retention, and even profits. http://elitebsc.comBy Jordan Tong

Dive into a stimulating discussion on familial estrangement, exploring its intricacies, effects, and pathways to reconciliation. Familial estrangement can evoke a range of emotions, from loss and grief to isolation. Understanding this phenomenon is crucial for navigating mental health challenges and seeking appropriate support. In this enlightening…

Cold calling can be stressful, and while there are a few weird people who enjoy it, most of us don't like it. But in the commercial janitorial industry, you must be able to cold call to gather information. In this podcast, I offer a simple method for cold calling that will take some of the stress away. It will also set you up for warmer calls in th…

Once you have developed an Ideal Client Profile, how do take that criteria and build a prospect list? In this episode, we will examine 5 methods for finding commercial cleaning prospects, all while sitting at your desk.By Jordan Tong

Many families grapple with unspoken conversations about domestic violence, a silent epidemic prevalent in various cultures. In this episode, we shed light on this pressing issue with the guidance of collaborative counselor and therapist, Hui Wen Tong. Leveraging Cognitive Behavioral Therapy (CBT), Attachment-based Therapy, and other person-centered…

Every janitorial company wants to grow, sell more accounts, and increase revenue. But where do you start? Do you just pick up the phone and start calling? No! The first step in the sales/marketing process is to identify and clarify your ideal client profile. For more resources, check out http://elitebsc.com…

Frantz Building Services was founded in 1985 as a small town commercial janitorial contractor. Between 1985 and 2007, the company grew to approximately $1.5 million in revenue. Since 2007, Frantz has grown to $20+ million in annual revenue. This episode is the story of that growth, including the mistakes made and lessons learned. For more resources…

Welcome to our discussion on navigating family resilience in the face of loss, featuring renowned clinical psychologist, family therapist, and author Froma Walsh, Ph.D. Loss can profoundly affect family dynamics, challenging the very fabric of our connections. But amidst grief, how do families find resilience? Join us as we delve into this crucial …

When it comes to sibling relationships—sibling rivalry, jealousy, and empathy can take place. When navigating a sibling relationship alongside the challenges of disability, it may occasionally impact the dynamic, posing long-term challenges. In today’s show, Dina is joined by Dr. Carolyn Shivers, Associate Professor in the Department of Psychology …

Now, we are approaching the dawn of a new year, the perfect time to rejuvenate and reassess our lives, giving us an opportunity to create resolutions and plans, particularly in the context of our partnerships. But how do we bring up the discussion for renewal to strengthen our relationship? Welcome to a brand new episode of All Together: The Family…

With children off school and families gathering together, there can be a number of challenges families face on their usual routine. Everyone in close quarters, different celebratory traditions and cultures amongst the family. In today's episode of All Together, host Dina Sargeant is joined by Sarah Lee, clinical psychologist and PhD candidate. Dina…

I know what you’re thinking: How do art and communication go together? Family relationships can be conflicting, nurturing, or safe for each member. Sometimes individuals also perceive those relationships differently. In today's episode of All Together, host Dina Sargeant is joined by Su Mei Tan, founder of Art Tearapy and an art therapist based in …

Before the journey of marriage even begins, many individuals grapple with the apprehension of settling down after their first marriage. Prenup seems to act as a trigger for a lot of people, seen as a harbinger of the worst rather than the better. In today's episode of All Together, host Dina Sargeant is joined by Dr. Henry Kha, a Senior Lecturer of…

Every family has different ways they have learned to communicate. This particular pattern impacts how we speak to each other, how we solve problems that occur, and the ways in which we care for each other. In this episode of "All Together: The Family Science Insights Podcast," host Dina Sargeant is joined by Dr Jennifer L. Bevan, a professor in the…

With Grandparents' Day approaching, there are significant questions surrounding family relationships from the perspective of grandparents: how they interact with family members, provide family support, and set boundaries to balance family life with their own. In this episode of the All Together Podcast, Dina is joined by Dr. Robyn Mills, a retired …

Welcome to a new episode of the All Together Podcast: The Family Science Insights Podcast, where we explore the intricate dynamics of remarriage and the journey of building a strong, secure, and loving blended family. Host Dina Sargeant engages in a candid conversation with Ron Deal, a licensed family and marriage therapist, and the founder of Smar…

The practice of adoption stands as one of the most profound and transformative journeys a family can embark upon, reshaping our contemporary understanding of what constitutes a family. It is a deeply emotional process that unites individuals not solely through biological ties, but also through a collective decision and a shared sense of belonging. …

Divorce and separation are common experiences for many families, often portrayed negatively in the media and films. However, on this episode of the All Together Podcast, host Dina Sargeant explores a different perspective. She is joined by Wendy Paris, author of 'Splitopia: Dispatches from Today’s Good Divorce and How to Part Well,' which advocates…

On this episode of the All Together Podcast, host Gabriella Joustra is joined by David B. Seaburn, Ph.D., LMFT., a marriage and family therapist with over 35 years of experience, as well as a novelist of many books. Gabriella and David look into how families can navigate positive and effective communication that allows all family members to feel he…

The intricate interplay between the demands of professional life and the vital personal obligations to nurture one's family has given rise to a phenomenon widely recognized as work-family conflict. Welcome to the latest episode of "All Together: The Family Science Insights Podcast," where we delve into the complexities of this dynamic with our insi…

Sometimes, life pulls us away from our loved ones for a while due to unexpected events, which can affect the dynamics and resources of the family. In this episode of "All Together: The Family Science Insights Podcast," we will join host Dina Sargeant with our esteemed guest speaker, Toyan “TJ” Harper, to uncover the dynamics of family rituals and r…

Maintaining strong and healthy relationships within the family can be challenging. The essence of family lies in the bonds that tie its members together, forming a close-knit unit that provides love, support, and security. Amidst hectic schedules, work pressures, and countless distractions, the value of establishing and nurturing family routines ha…

Welcome back to another insightful episode of All Together: The Family Science Insights Podcast. Join host Dina Sargeant as we embark on a profound exploration of the emotionally charged journey of coping with male infertility as a couple in a family. Infertility is a challenging and emotionally exhausting journey for any couple dreaming of buildin…

Join host Dina Sargeant on this episode of "All Together" as she explores the significance of financial literacy within families. Dr. Xolile Antoni, a senior lecturer and Certified Financial Planner, shares his insights on financial education and empowerment. Xolile's expertise in financial planning, financial literacy, and consumer finance studies…

As a system to provide temporary care and support to children who are unable to live with their biological families, foster care offers a safe and nurturing environment for them to grow. However, the experience of being placed in foster care can have a significant impact on a child's mental health and well-being. It is crucial to comprehend the dif…

Childbirth, a transformative and deeply personal experience, brings forth a range of emotions, concerns, and hopes for families. Among the common concerns expressed during childbirth is the fear of the unknown, which encompasses physical pain, potential complications, and the well-being of both mother and baby. Education, open communication, and ac…

Codependency is a complex pattern of behavior that often emerges within families, characterized by an excessive reliance on others for emotional well-being and a lack of personal boundaries. These dysfunctional dynamics can give rise to a range of problems, including strained relationships, unresolved conflicts, and hindered individual growth. Howe…

In today's fast-paced and ever-changing world, maintaining strong and meaningful relationships with family has become increasingly vital, particularly for students navigating the challenges of academic life. While it may pose certain challenges, the significance of staying connected and nurturing these familial bonds cannot be overstated. Join host…

Delving into the world of fostering, it is crucial to discuss about what it means to be a foster family, the responsibilities involved, and the impact on family functioning. This includes exploring the challenges that families may encounter when deciding to become foster parents and addressing strategies to manage relationship strain caused by fost…