show episodes
 
The Vet Podcast - Paws Claws & Wet Noses - celebrates all creatures great and small and the fantabulous professionals who look after them all. A combination of interviews and helpful advice for veterinary professionals. Everyone at VetStaff believes that all veterinary professionals (vets and vet nurses) deserve to work in an Employer of Choice Vet Clinic where they're respected, valued and are excited about looking forward to going to work on Monday mornings. Show host Julie South tackles s ...
 
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show series
 
Crystal Ball Gazing Today we do a bit of crystal ball gazing with Dr Paul Unsworth – Companion Animal Locum Veterinarian. This is the first of a multi-part series. We’re talking about some of the changes Dr Paul has seen since he started his career. Gender Equality and Diversity We also talk about gender equality and professional representation whi…
 
The old model of running a veterinary business no longer works - it's time for a fresh look and different approach. This is the final episode (of 3) is Dr Jade Hackney’s series about life after veterinary burnout and recovery. At the Christchurch wellness symposium I - Julie South - spent the first day sitting next to a part-time vet - she: worked …
 
This is the second in the multi part series where Companion Animal Veterinarian Dr Jade Hackney shares her path to living life to the full as a healthy and loving, long-term life partner and fully engaged veterinarian. Dr Jade talks about: the moment she and her life partner realised they no longer wanted to work fulltime in jobs they didn't enjoy …
 
You can take the person out of vetting but can you take vetting out of the person? This series of episodes with Dr Jade Hackney was recorded a few months’ ago but I thought the topic was very relevant – especially for veterinary professionals who may be reconsidering their careers in the veterinary space… especially the clinical veterinary space. F…
 
This is the second of the two part series with Dr Jane Ough – Companion Animal Veterinarian at South Wairarapa Vets – who’s wearing her very new New Zealand Veterinary Association Climate Change Ambassador’s hat. If you haven’t listened to the first part – 105 – I recommend you do that, to give you context for today’s continuation of our chat. We j…
 
Today we’re with Dr Jane Ough – Companion Animal Veterinarian at South Wairarapa Vets – who’s wearing her very new New Zealand Veterinary Association Climate Change Ambassador’s hat. This is the second time Dr Jane has been on Paws Claws Wet Noses. You can listen to her previous episodes 87, 88 and 89 – where she introduced the climate change initi…
 
The second in the two part series where Professor John Munday talks about his world-first RAS research to treat cancer in cats and dogs. After graduating, he worked for 2 years in a mixed animal practice in Whangarei. He then returned to Massey and completed a PhD. After completing his doctorate John then did a 2-year residency in veterinary pathol…
 
Professor John Munday is a Massey University graduate. After graduating, he worked for 2 years in a mixed animal practice in Whangarei. He then returned to Massey and completed a PhD. After completing his doctorate John then did a 2-year residency in veterinary pathology at Michigan State University before working as an assistant professor at the U…
 
Dr Megan Alderson, Companion Animal Veterinarian + principal and partner of the Strand Veterinarian in Parnell, Auckland, New Zealand, introduces her new initiative The Vet Thrive Collective. In this episode Dr Megan and Julie talk about the six shields (tenets) that form part of the Vet Thrive Collective wellbeing programme: Breathe Rest Nourish F…
 
Continuing on from episode 100 is part 2 of Dr Francesca Brown's research about what vet clinic clients want. The importance of training front line staff. Regard staff training as an investment, not a cost. A valuable strategy vet clinics can copy from dental clinics to help improve their bottom line. How important (or not) is pet insurance? How th…
 
Dr Francesca Brown is a veterinarian who graduated from Massey University’s class of 1998. Since graduating and gaining experience in clinical practice she moved to education and then leadership in Allied Veterinary Professional education, at both Otago Polytechnic, as the Head of the School of Veterinary Nursing and nationally as the Chair of the …
 
EVP – Employee Value Proposition – the tacit understanding about how an employer treats its employees What an employer promises its employees goes beyond the legal requirements of being paid for the work done (by the employee) and the health and safety obligations employers have. It’s about whether your clinic allows a blind eye to be turned when s…
 
When you – or your team – show up for work at your vet clinic, what is it you want them to feel and think about working at your clinic? Do you – or they - feel excited or exhausted? Delighted or filled with dread? Full of optimism or cynicism? Culture exists whether you like it or not. Whether the culture at your clinic is positive or negative, you…
 
Here are six make-sense steps to help increase staff retention at your clinic by 82% and increase staff engagement by 70% Onboarding is the bridge between the final stage of recruitment and the first step in employee engagement. Onboarding is more than asking your new hire to fill out a whole bunch of forms on their first day. Onboarding is a syste…
 
What is "constructive dismissal" - 101 employment law overview with Julie South. Dr Cath Watson - Chair of Healthy Pets NZ talks about ways supports can get involved in fundraising. Cath talks about "Dogs Day Out" and Kerikeri artist Tessa Smith. Julie South announces last week's leader board in the VetStaff annual "Love Your Vet Nurse" competition…
 
Part 2 of 3 chats Julie South had with Companion Animal Veterinarian and Chair of Healthy Pets New Zealand, Dr Cath Watson. This week Julie and Cath chat about some of the research that Healthy Pets NZ has undertaken. #LoveYourVetNurse annual competition in honour of Vet Nurse Awareness Week - Julie announces the leader board results after the firs…
 
Dr Cath Watson, BVSc - Companion Animal Veterinarian - has worked in a range of practices, both in here in Godzone Aotearoa New Zealand and in the United Kingdom. She’s been a locum, an employee, and a business owner. Right now, Cath’s based in Central Otago but travels the country as a locum. The reason Cath and Julie South of VetStaff are talking…
 
Before you start looking for your next vet or vet nurse job – there are some things you need to do first – to avoid heartbreak and stress further down the track. In summary Get clear on why you’re considering a new job. If you like where you are, give your current clinic the opportunity to meet you in the middle. If you’re a good vet or nurse and y…
 
7 attributes of great team players 1. Understand their role 2. Embrace collaboration 3. Hold themselves accountable 4. Committed to their team 5. Flexible 6. Optimistic and future-focussed 7. Can be relied upon and trusted Johari Window + 56 adjectives 5 things to compare yourself to every day VetStaff leading veterinary sector recruitment in New Z…
 
What makes a great leader? Are people born natural leaders or can leadership be developed and taught? What’s the difference between a LEADER and a MANAGER? Did you realise that when you, or someone on your team is a great leader (or not) it affects your clinic’s ability to attract and recruit great vets and nurses? Three differences Leadership vs M…
 
One small word - four different situations when you probably don't even realise you're using it + examples of how to swap to a statement more empowering and powerful (without being bossy or aggressive). A world first (as far as we can tell) initiative from VetStaff - we're looking for pilot veterinary clinics to be part of our Beta Launch. You don'…
 
Pressure is not Stress - Nick Petrie - Presenter at the NZVA 2022 Conference - VBB session Nicholas Petrie What "human rumination" is. Julie shares one of the ways she gets out of downward rumination spirals when she recognises them playing out in her life. Nick Petrie's White Paper - Pressure is Not Stress - 4 steps to be resilient in disruptive t…
 
VETERINARY CLINIC SALARY DATA Dr Mark Hosking, CEO of Franklin Vets, is a member of the NZVAs Veterinary Business Branch – the VBB. At the recent NZVA Conference he introduced BBVet, an Australian company which runs a series of surveys tailored to the New Zealand veterinary profession. Clinics that contribute to the data, will have access to high q…
 
Dr Jane Ough is a Senior Companion Animal Veterinarian at South Wairarapa Veterinary Services. Dr Jane’s time and pathway to the veterinarian she is today is quite different from the usual career path of veterinarians. She’s from the BVSc Massey class of 1982. Today, Dr Jane enjoys orthopaedic surgery especially mending broken farm dogs. Dr Ough be…
 
The third and final episode with Iain McLachlan – CEO of the New Zealand Veterinary Council. We talk about: the veterinary shortage, the nursing shortage, why the NZ VC doesn’t include two of the world’s top 10 veterinary science universities in its List of Recognised Institutions, when it's going to update that list of Recognised Institutions, wha…
 
The second of three episodes with Iain McLachlan – CEO of the New Zealand Veterinary Council. We talk about: the veterinary shortage, the nursing shortage, why the NZ VC doesn’t include two of the world’s top 10 veterinary science universities in its List of Recognised Institutions, when it's going to update that list of Recognised Institutions, wh…
 
Today we start the first of three episodes where Iain McLachlan – CEO of the New Zealand Veterinary Council – and I, talk about the veterinary shortage, the nursing shortage, why the NZ VC doesn’t include two of the world’s top 10 veterinary science universities in its List of Recognised Institutions, when is it going to update that list of Recogni…
 
Part 2 of the "Qs to A recruitment agencies before working with them" series. This episode specifically for the vet clinic - the HR manager, the Practice Manager, Lead Veterinarian or Veterinary Nurse who's charged with "recruitment" inside a vet clinic. In this episode Julie South of VetStaff details the questions you need to ask and the answers y…
 
Not all recruitment agencies are created equal. Some recruitment agencies use the "spray and pray" method. They'll get a job-seeker's CV, then spray it all over town (to their database) and leave it to the employer - the vet clinic - to do contact the CV owner, set up the interview, interview, and negotiate direct. Recruitment agencies that do this…
 
This is part 2 of a 2 part series with Dr Ashley O'Driscoll, DVM, BSc. Dr O’Driscoll has worked in several New Zealand veterinary clinics – on both Islands - as a pet and farm animal veterinarian since moving here in 2010. As you’ll pick up, Dr O’Driscoll has a strong interest in animal welfare – she started the Waikato’s first home euthanasia refe…
 
Dr O’Driscoll has worked in several New Zealand veterinary clinics – on both Islands - as a pet and farm animal veterinarian since moving here in 2010. As you’ll pick up, Dr O’Driscoll has a strong interest in animal welfare – she started the Waikato’s first home euthanasia referral service for dogs in the Waikato – as well as working for MPI and t…
 
This VetStaff survey was run over four weeks - promoted via FB, Insta, LI and this podcast. Respondents were guaranteed anonymity. However, if they wanted their clinic to go in the draw to win lunch they needed to complete contact info so we could organise the delivery if their name was pulled out of the hat. Fifteen respondents chose to remain tot…
 
VetStaff does more than flick job seekers' CV onto vet clinics like their competitors - who then leave the job seeker to negotiate everything for themselves. VetStaff helps clinics with reputation misinformation - for example the false rumour of CCTVs in restrooms! Case Study #1 6-month new grad looking for her second job VetStaff were given five d…
 
If you’re a recent or new vet science graduate of Massey University then regardless of where you’re working in New Zealand, you’ve probably heard of, or met, Krispin as he’s been quite involved with Massey’s MMI for vet students over the years. MMI is part of the Massey BVSc pre-selection programme – they’re the 8 Multi Mini Interviews potential ve…
 
Dr Karli Houston is a marathon running, fundraising, companion animal veterinarian. Karli was born in the US to two kiwi parents. Karli has a raft of qualifications behind her … she studied biology and theatre arts at the Gettysburg College in Pennsylvania, then Human Nutrition at the University of Maryland before moving to Palmerston North and to …
 
Being interviewed for your first job straight out of vet school and university isn’t the same as being interviewed for your second or third job. Here’re 11 questions for new grads to ask at your first job interview and for clinics to think about when they’re interviewing new grads. These 11 questions apply pretty equally to vets, nurses and techs. …
 
At job interviewers, hiring managers / interviewers usually ask "do you have any questions you'd like to ask?". Many people mumble something like "you've answered all my questions" [which may be true] or "no - no questions". Here are 15 questions across three top level subjects to help job-seekers level out the balance of interviewing "power" that …
 
When someone asks you to “tell me about a time when …..” this is where the STAR methodology kicks in. Situation Task Action Result Everyone dreads the "tell me about a time when you................." type interview questions because they usually don't know how to answer and/or aren't sure what the interviewer is looking for. This episode answers bo…
 
9 behaviour focussed job interview questions that job seekers roll their eyes at, and interviewers feel they must ask. One vet told me a couple of years’ back that she declined a job because she didn’t like the soft and fluffy questions “someone from HR” asked her. In the vet’s opinion the questions she was asked did nothing to prove or disprove sh…
 
Veterinarian Dr Helen Beattie on: life after Chief Veterinary Officer at the New Zealand Veterinary Association Veterinarians for Animal Welfare Aotearoa - VAWA some of the amazing opportunities Helen experienced as CVO NZVA some more of the amazing people Helen worked with as CVO NZVA what's next and where to from here Part 3 of the three part ser…
 
Veterinarian Dr Helen Beattie on: Conflict, Tension & Moral Distress Books Helen's reading and recommends Inspiration & aspirational parenting + a bit of philosophical discussion Part 2 of a multi-part series getting to know Dr Helen Beattie before she became known to New Zealand's veterinarians in her role as Chief Veterinary Officer at the New Ze…
 
Dr Helen Beattie grew up on a South Island Central High Country station before going to Massey University. Her veterinary career started off in a mixed animal clinic in North Otago. Helen’s OE included working on the UKs foot and mouth response in the UK. From there she came home to Godzone and bought a companion animal clinic in Dunedin. From clin…
 
This week we’re looking at what vet clinics need to do to navigate Phase 2 of Omicron, what payment options you have for employees who get sick and then a lesson I had last week which, as Shania Twain would say – didn’t impress me much! At 11:59pm on Tuesday 15 February NZ officially moved into Phase 2 of the Omicron Response framework. In short, t…
 
How NZ vet clinics and overseas qualified vets are impacted In real terms, what difference does this make? In some cases, it’s going to make a HUGE difference, in others, not-so much. What was MIQ – which those clinics fortunate enough to have vets enter NZ over the last 18 months or so – had the pleasure – she says, in air quotes, of footing the b…
 
So far, we’ve looked at the cost of employee turnover – episode 64 – how to lower the cost of churn – employee turnover by starting an Employee Retention Investment Fund at your clinic. Last week we looked at the 5-P questions – Pride + Place + Possibility + Permanency + Propel Today we’re looking at the next series of seven survey questions - in l…
 
Vet Clinic Employee Engagement Index Questions The second of a multi episode series focussed on helping vet clinics retain the top performing vets and vet nurses in your clinic and then how to attract more vets and vet nurses just like them. Recent Employment Relations Authority determination around Restraints of Trade If you’ve been listening to P…
 
Vet Clinic Employee Turnover Costs & Composition Today’s show is the first of a multi episode series focussed on helping vet clinics retain the top performing vets and vet nurses in your clinic and then how to attract more vets and vet nurses like them. Specifically, today, we’re going to be looking at the cost – because it is - of employee turnove…
 
Margie's dreams, aspirations and how vet clinics can pay their vet nurses more This is the second of two episodes where I catch up with Vet Nurse of the Year 2021 Margie Rutherford of The Strand Veterinarian in Auckland’s Parnell. If you haven’t listened to last week’s episode – number 63 – I highly recommend you go and listen to that show before y…
 
Vet Nurse Margie Rutherford's Visions for Veterinary Nursing in New Zealand Margie Rutherford, BSC, BVT - Vet Nurse of the Year 2021 Episode 1/2 where Vet Nurse Margie Rutherford and I chat about her visions for veterinary nursing in New Zealand. Margie was awarded the NZ Vet Nurse of the Year 2021 . She was one of 16 nominations for Vet Nurse of t…
 
The step-by-step framework that's guaranteed to help you live the life you want. Using the SMARTER SWOT framework I designed about 20 years ago to help clients live their lives to the full contributing their special difference to the world - at work and at home. If you’ve set New Year's Resolutions before and failed – this is for you – because we’r…
 
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