Kristin Twiford & Mohamed Elzomor, Easemakers public
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The Easemakers Podcast

Kristin Twiford & Mohamed Elzomor, Easemakers

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Every estate manager has a story — and this is where you get to hear them. The Easemakers Podcast is made for people who are passionate about the art of private service. Tune in to learn from the best in the business, get tips and inspiration to fuel your career, and connect with people get it. The Easemakers Podcast is presented by Nines, household management software and services built to help discerning households and the people who support them live with ease.
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How do you support a principal who's aging in place, or navigating a terminal illness at home? Bay Area House Manager and Personal Assistant Laurie Reese has supported a number of principals through the most challenging moments of their lives, and in this heartfelt work, she's found her calling. In this episode of the Easemakers Podcast, we talk wi…
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How can estate managers better support frontline staff? How can the right training benefit not only household staff, but also managers and principals? Dwight Nero, Founder of DEPN Consulting, is passionate about helping frontline household staff get the training they need. He shares his take and his tips for training what he calls "the forgotten fe…
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How has protecting the world's most prominent families and individuals changed over the last 50 years — and what's stayed the same? Gavin de Becker & Associates Senior Vice President of Threat Assessment and Management Bryan Niederhelm digs into what's new and what remains core to executive protection in this episode of the Easemakers Podcast. Tune…
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What is the role of an owner's representative, and where does it start and end? What are the nuances of managing projects nearby and from afar? What skills do owner's reps need, and how do you become one? Leo Crane answers all our owner's rep questions in a new episode of the Easemakers Podcast. Tune in to hear how he manages projects all over the …
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How do you maximize value across an organization? As a family office specialist, a former family office COO focused on estate management, a wealth advisor and consultant, Alison Marckstadt has spent the past 2 decades honing her ability to increase efficiency, bring the best out of her teams, and deliver the highest level service to her principals.…
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What are principals really thinking? After making the transition from working within family offices to consulting for family offices, Tapestry CEO Anne Lyons and President Judy Boerner-Rule have a new perspective. In this episode of the Easemakers Podcast, Anne and Judy share their aha moments from moving to the other side, as well as the patterns …
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In a special bonus episode of the Easemakers Podcast recorded live from the Estate Management Conference in St. Petersburg, Florida, we explore the trend toward residential hospitality with Hannah Loudin, Director of Residences at The Tampa EDITION. What does it mean when a job description includes "5 star hotel experience"? How should estate manag…
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Getting organized — let alone staying organized — across multiple properties can be a huge undertaking, and no one knows that better than NEAT Method Co-Founders Ashley Murphy and Marissa Hagmeyer. In this episode of the Easemakers Podcast, Ashley and Marissa share their expert tips for estate managers and anyone working to minimize chaos in their …
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What do private service professionals need to know about alternative citizenship? In this episode of the Easemakers Podcast, we explore why so many high net worth families are applying for alternative passports, and what you need to know about the process. Tune in to hear Judi Galst, Managing Director Private Clients for Henley & Partners, the glob…
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What are the keys to providing excellent lifestyle management services to 25 different clients? In this episode of the Easemakers Podcast, Jennifer Quent, a director in Marcum’s family office practice, shares what it's like to manage lifestyle and concierge services within a public accounting firm. Tune in to hear the range of services Jennifer and…
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Jen Laurence is an expert in helping households improve their communications and create harmony. She's spent the past 23 years in estate management, and as the owner of Luxury Lifestyle Logistics, she works with principals and the private service professionals who support them for a week at a time. Her goal: to break down siloes and implement syste…
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Private service professionals often feel like there aren't enough hours in a day — but are you falling victim to the 8 deadly time thieves? In this episode of the Easemakers Podcast, professional organizer and bestselling author of Unstuff Your Life and Calling Bullsh*t on Busy Andrew Mellen shares his tips for time management. Tune in to hear how …
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In 20 years of working in single family offices, EFO Advisory Services Founder Rebecca Maguire has learned that there's often a disconnect between what principals think they need and what their teams actually need to operate effectively. Many teams of private service professionals continue to take on more, operating on the brink of burnout but mana…
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Your principal wants to trade the hassle of commercial flights for a world-class private jet experience. How do you find the right experience for their travel needs? Ryan Hall is a private aviation expert and the CEO of Corporate Aviation, a consulting firm designed to help individuals and corporations figure out the right private jet travel soluti…
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Do you know how to create a home inventory list? Why is inventory so important — to family members, to your insurance company and to your household staff? And, what exactly needs to be included on your home inventory checklist? Years ago, Carol Kaufman learned the hard way that failing to do inventory properly can be a huge mistake — so she launche…
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What are the opportunities for private service professionals who want to work from home? And, what are the challenges that come with a remote position? Tara Ulrich knows the answers to these questions firsthand. She’s spent her career as an administrative assistant, working first as a remote executive assistant for a nonprofit, then taking on a rem…
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Your principals come to you and say they want to buy a ranch or some kind of agricultural property, and they’d like to set it up as a business to qualify for an agricultural property tax exemption. Now what? Colorado based Director of Properties and Agricultural Manager Stephanie Galetzki has helped several families and family offices navigate the …
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What are the trends in household staffing salaries and compensation? How much does compensation affect tenure and turnover? Which employees are you most at risk of losing? Botoff Consulting wanted to help answer these questions, and provide data to help families and family offices recruit top private service professionals and retain their best hous…
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What do you need to know about today’s insurance market, and how do you decide when to submit a claim and when not to? In this episode of the Easemakers Podcast, we talk with Kate Norris, Managing Principal for the risk management firm, Atténuer Risk. Kate has spent her career in the family office world — first in wealth management, then at the Fam…
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How do you manage an extensive wardrobe — especially when you’re working across multiple properties? In this episode of the Easemakers Podcast, personal stylist Natalie Decleve shares her tips for private service professionals tasked with managing their principals’ wardrobes. Natalie started her career in fashion, and in 2009, started helping CEOs,…
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As the President of Luxury Estate Managers of Aspen, Sarah Korpela has had countless difficult conversations with her high net worth clients. In 15 years managing high end properties in Aspen, Colorado, and now in Scottsdale, Arizona, she's learned how to manage everyone's expectations, what to do when something goes wrong, and why brutal honesty i…
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As a Director of Properties in the Bay Area, Jeffrey Konen has helped a number of families navigate the challenges of scaling their household operations after a wealth event. In this episode of the Easemakers Podcast, Jeffrey shares what it's like to work with a high-growth family office, covering everything from questions to ask in an interview to…
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Today, Phoebe Maddrell is a freelance lifestyle manager and estate consultant based in the UK, but she's worked in just about every kind of environment you can imagine — from guest homes to superyachts and estates. Over the years, she's honed her ability to create effective systems for communication, helping households operate seamlessly and create…
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This month marks the beginning of hurricane season. How do you make sure a property — and all of the fine art, antiques, and other valuable assets within it — are safe from risk? In this conversation, we talk with Tom Burns, Chief Operating Officer at Fortress — the Boston and Miami-based storage and preservation company that specializes in fine ar…
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Tony Gebely spent a decade running information technology for the ultra-high net worth membership organization Family Office Exchange. He became the team’s subject matter expert on cybersecurity, and started meeting with members about security measures. Soon, he realized that many of them shared a common problem: they wanted to reduce their vulnera…
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How do you move a priceless chandelier? What should you know before moving internationally? Do you really need to inventory a home when you're moving? Every move is challenging, but high end relocation is even more complex. As a move concierge and relocation specialist and the Founder of Bond and Des Voeux, Eve Ward has seen it all — and in this ep…
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Naomi Sosnovsky always knew she wanted to work in private service — specifically, with people who have a passion for collecting. She's studied art history, archaeology, and fashion, and she's worked in museums and on red carpets, all to give her a deeper understanding of the world's most beautiful objects and the people who collect them. Now, in a …
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Rose Jolis' career in private service has taken her all over the world. She started out as a chef, and after cooking and catering on land with Martha Stewart, she spent 27 years on private yachts. She fell in love with creating unforgettable trips — and now, serves as a Charter Broker with Denison Yachting. In this episode of the Easemakers Podcast…
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In a high net worth household, security is a top priority. If you support a celebrity, a dignitary, or a well-known corporate executive, you may be highly familiar with VIP protection and security services or work alongside a secret service or executive protection agent. But even households without a dedicated private security team need to get ahea…
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Whether you're asking for a raise or negotiating your salary for a new role, navigating money conversations in private service is challenging. As the Founder and CEO of Personal Touch Career Services, Career Coach Donna Shannon has supported countless private service professionals through the job search process with writing services and coaching, a…
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In his decades long private service career, Rey Flemings has learned that principals want unique experiences no one else can find. He started out working in family offices, then built the off-market concierge services firm, The Blue. Now, he's the Co-Founder and CEO of Myria, a private marketplace that offers goods, services and experiences you can…
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Hybrid roles are a hot topic in the private service industry. Every week, household staffing agencies post new job descriptions for nanny-family assistants, house manager-chefs, etc. Some seem reasonable, and others leave private service professionals shaking their heads, wondering how any one person could be expected to take on so much work. Why a…
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Catherine Smith and her husband Stuart Smith have built a career in private service side by side. They were living in the Virgin Islands when they stumbled upon a job in private service. For two years, Catherine managed the house while Stuart managed the property. Then, a hurricane changed everything — setting them on a new path to building their o…
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Memorial planning is a tough subject, but it's even trickier for estate management teams. Jeff Lambert has seen the impact of being prepared — first in a family office role, and now as a consultant. He spent 24 years with the RDV Corporation, a multi-generational family office in Grand Rapids, Michigan. There, he spent 10 years leading the planning…
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In our final episode of 2022, members of the Easemakers community share what they've learned this year, what they're grateful for, and what they're looking forward to in the New Year. Thank you to Jared Miles, Jean Weiss, Shelby Boudreau and Brooke Lawrence for being a part of this special episode, and to everyone who's been a part of our show this…
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You want your household staff to work together seamlessly — but sometimes, different communication styles get in the way. In years of working with teams of household staff to make sure everyone's trained properly and working together seamlessly, Tejai Singh has found some unexpected resources to help team members understand each other better. When …
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A new generation of principals is starting to hire household staff — so what does that mean for private service professionals? In this episode of the Easemakers Podcast, Philippa Smith, the Founder & Managing Director of Silver Swan Recruitment and the host of the Life in Private Staffing podcast, shares what she's learned about younger principals,…
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Like most estate managers, Bobbie Halminiak learned everything she knows on the job — which means she's learned a lot of lessons the hard way. In this episode of the Easemakers Podcast, Bobbie shares the story of one the biggest challenges of her career, how she stayed persistent to find a solution, and what she learned about working with vendors a…
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John Christensen is a 25-year private service veteran, who grew up with service mindset. John's parents owned hotels and restaurants in Denmark, and he worked his way up, starting as a dishwasher at his dad’s restaurant when he was 14. He planned to eventually take over the family business, but when he left Denmark to get experience in hotel manage…
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Jean Weiss spent 15 years in entertainment, doing costumes on shows like ER, the West Wing, and Parks and Recreation. Today, as an estate manager, she says her TV career prepared her for private service. Her keen attention to detail and ability to move at lightning speed help her feel ready for anything. In this conversation, Jean shares the story …
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In a special bonus episode of the Easemakers Podcast, expert estate manager shares steps for getting started with household operations, and her tips for turning chaos into predictable work. In a new household operations workshop starting October 19th, Shelby will dig into the themes she covers in this bonus podcast. Modern Household Management: How…
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Brianna has spent her entire career in private service — but over the years, she's grown and evolved, right alongside her principals' families. She started out as a nanny and a family assistant, but knew someone needed to take on the role of managing the household. She started taking on more and more, and over time, she became an estate manager. Fo…
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In February, 1981, on his 18th birthday, Chris Ely started his first job out of school: serving as a footman to Queen Elizabeth II. Over the next three years, Chris catered state dinners at Buckingham Palace, learned the intricacies of each of the Queen’s homes, traveled on the royal yacht, and had a front-row seat to history (sometimes, with a vie…
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One week, three holiday dinners, no notice. When Holy Week turned into 'hell week,' Latricia Friend made the impossible possible for her principals — and now, she's sharing how she did it in the latest episode of the Easemakers Podcast. In this conversation, Latricia shares the story of how she was able to juggle three holiday dinners for three dif…
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Estate managers and interior designers both want to make their principals happy — so why is it such a challenge to work together? We asked two friends to debate some common scenarios, and to share how they've built a positive working relationship. Peter Van Ryder is the owner of Estate Management Solutions, a placement, recruitment, training, and c…
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Household employment can be riddled with risk. How do you create a healthy work environment, get ahead of challenges, and keep tough situations from escalating? As the CEO of TEAM, an all-in-one payroll and HR provider that’s custom-built for household staff, Rachel Green has seen it all — and in this episode of the Easemakers Podcast, she's sharin…
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Brian Daniel has worked with billionaires, royalty and Hollywood A-listers — first as a personal assistant, and then as a recruiter. He's seen it all in his 25 years in the industry, but he says today is a unique moment in history: a gilded age in private service. Why? Demand for private service roles is higher than ever, salaries are climbing, and…
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How do you care for a luxury wardrobe and manage the closet of a couture collector? After 20+ years in business, the team at Garde Robe knows the ins and outs of caring for precious clothing. The luxury wardrobe storage and valet service has seen it all — and in this episode of the Easemakers Podcast, Vice President of Sales and Marketing Doug Gree…
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Edgardo Roman Bolaños and Teresa Vanderford have service hearts, times two. Both Roman and Teresa combined their backgrounds in private service with careers in military service. As enlisted aides, they supported Air Force generals with everything from travel and uniform preparation to household management and entertaining. Now, they're sharing what…
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