The Identity Trust Pulse brings you the latest fraud and identity insights from industry leading experts across the world, sharing their expertise on relevant topics to help your business fight fraud and prioritize positive customer experiences. Find the fraud and identity insights to navigate our world of expanding opportunities and evolving risks. See the bigger picture – and the smaller one too – with this engaging podcast. The Identity Trust Pulse is brought to you by LexisNexis® Risk So ...
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Making Data Better is a podcast about data quality and the impact it has on how we protect, manage, and use the digital data critical to our lives. Through conversation and examination, George Peabody and Stephen Wilson look at data's role in risk management, at use cases like identification, lending, age verification, healthcare, and more personal concerns. Privacy and data ownership are topics, as are our data failures.
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The Equality Conversation podcast with bestselling author Joy Burnford explores what we can all do to champion gender equality at work. Each episode offers inspiration, stories and practical solutions from business leaders and experts from around the world. Achieving gender balance at work isn’t about fixing the women, it’s about changing the system to enable the retention and progression of women in the workplace. So, if you’re looking for insights, guidance or advice on how to improve gend ...
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The Voice of Retail is a weekly podcast hosted by retail pioneer, advisor and keynote speaker Michael LeBlanc and is produced in conjunction with Retail Council of Canada. Each and every week I interview the most interesting people in and around the retail industry, examining the key issues and strategies on the minds of thought leaders in Canada, the U.S. and around the world. © 2018-2023 M.E. LeBlanc & Company Inc. All Rights Reserved.
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As a parent, your child’s safety is your top concern — but do you know how to keep them safe from identity theft? In this episode, our experts Parul Sharma and Skip Myers discuss about how child identity theft happens, how to tell if a fraudster is using your child’s identity and share smart practices to help you protect your child’s identity from …
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A Masterclass In Retail Returns & Reverse Logistics with John Lee
31:42
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In this episode, I tap into John Lee's decades of reverse retail logistics experience. He discusses the importance of a seamless customer returns process, reasons for cart abandonment due to unclear return methods, and strategies using data analytics and personalization to reduce returns. We also explore managing high return rates, innovative solut…
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Radical Innovation, Leadership and Winning Every Race with Craig Baxter, Group President of Techtronic Industries Canada Inc. (Milwaukee, Ryobi, and Hoover)
37:13
37:13
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On this episode, I sit down with a colleague from back in my work on the brand side, Craig Baxter, Group President ofTechtronic Industries Canada Inc., part of a global 13 billion dollar powerhouse tool house of brands that includes Milwaukee, Ryobi, andHoover. In a wide-ranging and engaging conversation, Craig talks about radical innovation, retai…
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Building a gender balanced workforce with Kate Shaw, HR Vice President, Global HR Operations, pladis
26:00
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The Equality Conversation podcast with bestselling author Joy Burnford explores what we can all do to champion gender equality at work. Each episode offers inspiration, stories and practical solutions from business leaders and experts from around the world. Achieving gender balance at work isn’t about fixing the women, it’s about changing the syste…
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EP14: Steve Wilson on NAB Digital Next Podcast
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Lockstep's Steve Wilson just appeared on the NAB Digital Next podcast with host Alysia Abeyratne. NAB has kindly allowed Making Data Better to repost the podcast here. If you want to understand how to untangle the knots we’ve tied around identity and identification online, take a listen. Aleesha asks important questions and Steve provides really cr…
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Live from SMU in Dallas, Texas, Steve Dennis & Leaders Leap, Transforming Your Company at the Speed of Disruption
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Recorded at the Cox School of Business at SMU in Dallas, Texas, in front of a live studio audience, my guest is my good friend and Remarkable Retail podcast partner Steve Dennis on the occasion of the book launch event for Leaders Leap, his latest book already climbing up the charts as one of the top business books of the year. About Steve Steve De…
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In this episode, our experts Dr. Stephen Topliss and Pratik Choudhary discuss insights from the LexisNexis® Risk Solutions Cybercrime Report and share how forward-looking organizations can keep ahead of the increasingly frequent, sophisticated and global nature of digital fraud attacks and scams, while keeping good customers safe and content. For m…
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The Inside Story Behind Ikea Canada's "Second-Hand Tax (SHT) is Happening" campaign with Tanya Bevington, Head of Communications for IKEA Canada, and Anthony Chelvanathan, Chief Creative Officer at Edelman ...
24:46
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My guests on this episode are Tanya Bevington, Head of Communications for IKEA Canada, and Anthony Chelvanathan, Chief Creative Officer at Edelman Canada. They discuss the insights and unique creative partnership behind Ikea Canada's clever and brilliant "Second-Hand Tax (SHT) is Happening" campaign. The brand discovered recently that in Canada, th…
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EP13: The Future of the Cloud: Confidential Computing with Mike Bursell
32:38
32:38
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How do we protect data while it’s actually in use? And how can we prove it? Up until now, that’s been nearly impossible. We’ve addressed securing data in flight and at rest. When done right, they are strong protections. But what about when the data (and code is data, too) is actually in memory or being processed? And how much more complex does that…
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Decoding The True Cost of Retail Fraud: Insights with Kim Sutherland, VP of Fraud and Identity at LexisNexis Risk Solutions
23:55
23:55
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In this episode, we're talking about evolving fraud trends in retail with Kim Sutherland, Vice President of Fraud and Identity from LexisNexis Risk Solutions. Explore strategies for mitigating fraud risks while maintaining a seamless customer experience. Gain insights from their latest True Cost of Fraud study, which revealed the significant financ…
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Hard-Fought Leadership Lessons from U.S. Navy Seal & French Foreign Legionnaire Taylor Cavanaugh
29:06
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In this leadership-focussed episode, something different, something new. My guest is Taylor Cavanaugh, who takes a big, complicated life and shares insights from his time with the U.S. Navy Seals and the French Foreign Legion (the first American in history to be part of both), emphasizing leadership and resilience. He discusses his public exposure …
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Creating the culture we want to see within the workplace with Dean Curtis CEO of LexisNexis Risk Solutions – Data Services
27:54
27:54
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The Equality Conversation podcast with bestselling author Joy Burnford explores what we can all do to champion gender equality at work. Each episode offers inspiration, stories and practical solutions from business leaders and experts from around the world. Achieving gender balance at work isn’t about fixing the women, it’s about changing the syste…
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EP12: Our Quick Hit on How Hard Security Deployment Really Is
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In this Making Data Better episode, Steve and George discuss the multiple challenges of making better security approaches available and, critically, used by relying parties and suppliers. This is a hugely non-trivial problem. Functional product features nearly always receive priority over basic security. IoT manufacturers compete on features and co…
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Navigating Transparency in Sustainability Goals with icebreaker's Alicia Chin, Director of Sustainability at VF Corporation
28:48
28:48
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Meet Alicia Chin, Director of Sustainability and Social Impact at VF Corporation, who discusses activewear brand and retailer icebreaker's open admission of falling short in their 100% plastic-free ambition. We delve into the challenges, the progress made, and how their transparency sets a precedent for retail industry-wide sustainability efforts. …
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A Fresh Take on Retail Leadership with Deb Craven, President, Longo's
25:08
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Meet Deb Craven, President of Longo's, one of Canada's most popular grocery stores with dozens of locations and more on the way across Southern Ontario. I joined Deb in the Longo's Store Support offices, and we talked about leadership and what it takes to innovate and compete in the crowded Southern Ontario grocery marketplace. Deb also previews he…
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Tackling First-Party Fraud with Machine Learning
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Our experts Nick DeLeonardis and Lexi Li discuss recent research and findings that provide a more robust view of consumers and share how forward-looking organizations can leverage these insights to improve their approach to tackling first party fraud. For more insights, download the white paper "Seeking First-Party Application Fraud". DISCLAIMER: T…
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Leadership Lessons from Rose Patten, Chancellor of the University of Toronto and author of Intentional Leadership
35:40
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Meet Rose Patten, one of Canada's pre-eminent business and strategic thinkers. We talk about her life, stellar career, role as Chancellor of the University of Toronto, and her book, Intentional Leadership, filled with insights on strategy and leadership that you need to hear again, or for the first time, in my interview from spring 2023. In this ep…
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EP11: The Internet Bends Toward Privacy: Michelle Finneran Dennedy, PrivacyCode
45:42
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Privacy has been a major casualty of the Internet. Twenty five years ago Silicon Valley leading light, Sun’s CEO Scott McNealy said we “have zero privacy. Get over it.” And that has been the truth ever since and the profits basis for AdTech behemoths Google, Meta, and more. The good news is that, in the quarter century since advertising became the …
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Bionic Retail: How to Thrive in an Exponential World with author Gary Hawkins
31:09
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Gary Hawkins is a visionary and retail industry treasure whose deep industry knowledge combines operational experience and technology savvy to provide a unique perspective. Gary joins Michael to discuss his fourth book, coming this April but available for pre-order now, "Bionic Retail: How to Thrive in an Exponential World." About Gary Gary Hawkins…
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Building a space where colleagues feel at home with Sonia Astill, Chief People Officer, Wickes
30:24
30:24
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The Equality Conversation podcast with bestselling author Joy Burnford explores what we can all do to champion gender equality at work. Each episode offers inspiration, stories and practical solutions from business leaders and experts from around the world. Achieving gender balance at work isn’t about fixing the women, it’s about changing the syste…
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ALL PRIDE, NO EGO: A Queer Executive's Journey to Living and Leading Authentically with author Jim Fielding
33:02
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Jim Fielding's dynamic career has spanned senior leadership roles at top global brands, including Disney, DreamWorks, and Twentieth Century Fox, anchored in experience and an early career at The Gap, Lands' End, and as CEO of Claire's Stores; He joins me in an exclusive interview to talk about this new book ALL PRIDE, NO EGO: A Queer Executive's Jo…
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In this episode, our experts Sheldon West, Head of Data Science and Analytics, and Tom Garner, Head of Engagement, discuss about how money mules operate and how forward-thinking organizations can fight back against the fraudulent flow of funds through mule networks with a 360-degree view of identities. For more insights, download the ebook "Hunting…
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Driving Retail Transformation with consultant and author Oliver Banks
34:04
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Retail Transformation maven Oliver Banks is back on the podcast live from the U.K., discussing his new book, "Driving Retail Transformation: How to Navigate Disruption and Change." Using a clever set of automotive metaphors, Oliver takes us through his retail transformation steering wheel tool. He takes us to a better place in our journey to becomi…
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A View To Rapid Store Expansion with Bill Moir, Managing Director and EVP Canada, Specsavers
23:00
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Bill Moir, Managing Director and EVP Canada for Specsavers is back on the podcast as this Vancouver-based international retailer celebrates the opening of its 100th store in Canada, including a successful launch in Ontario, Alberta, and British Columbia, with plans for expansion into Manitoba. Together, we unpack the successful business model and m…
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EP10: The Key Role of the Data Provider - Cindy Printer, LexisNexis Risk Solutions
33:38
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A key actor in risk assessment is the data provider. These commercial operations aggregate and analyze the data produced by governments, enterprises, individuals, and even other data providers. All to feed today’s insatiable appetite for understanding who it is we are dealing with online. In this Making Data Better episode, Steve and George are joi…
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The Past, Present and Future of Retail RFID with Marshall Kay, Global Director, Retail Transformation Services for Avery Dennison Smartrac
32:53
32:53
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Meet Marshal Kay, Global Director, Retail Transformation Services for Avery Dennison Smartrac, who takes us through the retail business case for RFID, from supper accurate inventory to Loss Prevention, seamless self-checkout and more, and what it takes to break through with this robust process and technology solution. Avery Dennison's RFID homepage…
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The journey to 50%-50% gender parity with Christos Tsaprounis, People & Culture Director, Auto Trader UK
29:32
29:32
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The Equality Conversation podcast with bestselling author Joy Burnford explores what we can all do to champion gender equality at work. Each episode offers inspiration, stories and practical solutions from business leaders and experts from around the world. Achieving gender balance at work isn’t about fixing the women, it’s about changing the syste…
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The malicious use of artificial intelligence is reshaping the fraud and identity landscape, posing new challenges for fraud prevention professionals. Nina Kerkez invites Dr. Jeffrey Feinstein on the Identity Trust Pulse to discuss the potential for AI to be used to facilitate fraudulent activities, how businesses should prepare against sophisticate…
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EP9: The Bigger Step: Want a Single Digital ID?
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In this quick take, Steve and George discuss the idea of a single digital ID through a review of the proposed bill currently in front of Australian legislators. We being by comparing that approach to two very different models: India's Aadhaar program and the "shadow IDs" as employed by commercial data providers. We are excited by the steps Australi…
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Simplifying The Complex World of Carbon Accounting for Retailers & Brands with Alyssa Rade, Chief Sustainability Officer at Sustain.Life
25:15
25:15
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Meet Alyssa Rade, chief sustainability officer at Sustain.life, a leading carbon accounting platform, where she leads the company’s strategy for product content, guiding retailers across North America on their decarbonization and ESG journeys. Alyssa unpacks the complexities of carbon accounting for all of us, providing a uniform model for retailer…
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Rethinking Ethnic & Modern Retail Marketing with Ariela Nerubay, EVP & Chief Marketing Officer at LA Based Curacao Retail
25:12
25:12
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Something different on the podcast for this episode: Meet Ariela Nerubay, EVP & Chief Marketing Officer at Curacao retail stores, a fellow 2024 ReThink Retail Top Retail Expert and leader in ethnic and modern marketing strategies and tactics. You might not recognize the LA-based retail stores she leads, but the insights, challenges and opportunitie…
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The Link Between Email Intelligence and Fraud Prevention
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Our experts Ian Griffin and Maanas Godugunur share insights about the vast potential of email intelligence to enhance identity verification and strengthen fraud prevention strategies. Learn more about LexisNexis® Emailage® and leverage powerful fraud risk scoring fueled by email intelligence to strengthen your fraud defense: https://risk.lexisnexis…
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EP8: A Big Little Step: Australia Shifts from Digital Identity to Digital ID
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Australia's online security community - government, banking, and providers - has made a major, deliberate move. Over the last year, the term "digital identity" has been replaced by "digital ID" in government and industry publications and press releases. Steve and George unravel this deliberate linguistic shift from the amorphous 'digital identity' …
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Retail Media Networks from the Inside Out with Aran Hamilton, CEO & Co-Founder, Vantage
24:37
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The past, current and future state of Retail Media Networks are in the spotlight in this dynamic, live interview from the ReThink Retail podcasting studio on the NRF Big Show show floor in New York City with Aran Hamilton, Co-Founder & CEO of Toronto's Vantage. Aran is a pioneer in the retail media space and offers valuable lessons and powerful ins…
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Michael Bungay Stanier & How to Work with (Almost) Anyone.
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Meet Toronto-based Michael Bungay Stanier, best known for The Coaching Habit, the best-selling coaching book of the century, today talking with me about his most recent book, How to Work with (Almost) Anyone. It's a fantastic conversation. Michael is a thoughtful and engaging guest, and we talk about the hard truth: most of us leave the health and …
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Getting practical: How to move the dial on gender equality in 2024 featuring Tracy Southwell, Managing Director, Hobart UK & Ireland
38:42
38:42
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The Equality Conversation podcast with bestselling author Joy Burnford explores what we can all do to champion gender equality at work. Each episode offers inspiration, stories and practical solutions from business leaders and experts from around the world. Achieving gender balance at work isn’t about fixing the women, it’s about changing the syste…
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EP7: Confidential Computing: Protecting Data and Code in Use
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Data provides the basis for how we make decisions. An enemy of security these days, from our point of view, is plain text. We need better than that. We need device-assisted support for proving where data comes from and how it's been handled. We need systems that keep data (and code) from being altered without cause, that give us the ability to trac…
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Just Like Being There: Jim Harris on Tech Conference CES & Davos World Economic Forum
31:19
31:19
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Jim Harris, one of North America's foremost thinkers on disruption and innovation, is back on the podcast sharing his experiences and insights from CES, the world's biggest technology conference, and the World Economic Forum in Davos. Jim has been attending these important events for decades and takes us inside with his informed perspective for ret…
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Climate change concerns and consumption with Kristina Rogers, EY Global Consumer Leader
29:03
29:03
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The one and only Kristina Rogers, Global EY Consumer Chairwoman, is back on the podcast with the latest powerful insights from her 13th Future Consumer Index report. Climate change is becoming a growing reality for people worldwide and Canada, disrupting ingrained consumption habits. If you think COVID-19 shocked consumer behaviour, brace yourself …
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7 Trends That Will Shape the Fraud and Identity Landscape in 2024
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Dr. Stephen Topliss and Rob Woods discuss 7 key trends that will impact the fraud and identity landscape and fraud prevention strategies in 2024. Prepare for emerging challenges and opportunities and take fraud prevention to new heights in the year ahead. Download the 2024 Fraud and Identity Trends Infographic: https://risk.lexisnexis.com/global/en…
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The Approachable Retail Leader with Steve Worthy, Founder and CEO, Worthy Retail
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Welcome to a new year, and maybe a new you, regarding your perspectives around leadership. My special guest is Steve Worthy, who, with over 27 years of North American on the front lines as a senior retail store leader and operator, brings a unique mix of executive coaching, training, and real-world experience to senior retail leaders and corporate …
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EP6: Building a Credential Management Platform: So Many Stakeholders, So Many Use Cases
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Credential sharing is complex and exciting. Take a listen to our guest, Dan Stemp from JNCTN, in this installment of Making Data Better. We discuss JNCTN's credential sharing platform and its major use cases. Discover how managing digital identities supports the work of critical industries, from power generation to healthcare. We unpack the intrica…
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Aside from enthusiastic shoppers, fraudsters from across the world are also taking part in the holiday shopping spree. Our experts Maanas Godugunur and Rafael Costa discuss about the fraud trends we’ve observed last holiday season and share smart tips that businesses can leverage to help ensure consumers’ holidays are merry and bright and fraud is …
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Global Expansion, the Critical Role of Product Innovation & the Role of Failure with Jenna Flateman Posner, Chief Digital Officer, Solo Brands
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In this episode, a lift from my Global eCommerce Leaders #podcast presented by StreamCommerce, meet the force of nature that is Jenna Flateman Posner, just two months into her new gig with innovative home products brand, wholesaler and direct-to-consumer retailer Solo Brands. We cover a lot of ground in this interview, not unlike what Jenna did as …
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Winning Retail in 2024 with Mat Povse, SVP of Operation & Eric Stockner, VP & Category Officer Best Buy Canada
36:20
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In a wide-ranging conversation, meet two of Best Buy Canada's standout veteran retail leaders: Mat Povse, Senior Vice President of Operations, and Eric Stockner, Vice President and Category Officer for Food, Home, and Baby. Mat and Eric join me on the mic to talk about big-picture trends, the current and future state of product innovation, this yea…
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A Masterclass in The State of Retail & Retail Turnarounds with Michael Appel, Managing Director, Getzler Henrich & Associates
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Meet Michael Appel, a seasoned senior executive with over 50 years of experience in the retail industry, including turnaround CEO at Rue21. As the Managing Director at New York-based Getzler Henrich & Associates, he leads the Retail Practice for the firm, specializing in operational turnarounds for retail businesses. We talk about the state of reta…
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Retail Leadership's Blueprint to Net Zero with Geraldine Huse, President of P&G Canada, and George Soleas, President and CEO of LCBO
33:57
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Live from the main stage at RCC's Retail Sustainability conference in Toronto, my discussion with two visionary retail leaders, Geraldine Huse, President of P&G Canada, and George Soleas, President and CEO of LCBO, as they offer invaluable insights from their respective organization's journeys to net zero, spotlighting the innovations, cultural cha…
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Why Fraud Prevention is a Strategic Differentiator
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Fraud prevention is often typecast as a cost center. Our experts Parul Sharma and Skip Myers are joined by Sheldon Cheyney, Head of Global Risk and Fraud Prevention at Prezzee, to challenge this perspective and explain why fraud prevention should be seen as a competitive differentiator. Learn more about our fraud prevention solutions: https://risk.…
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Making Sense of Retail Trends, Winning Holiday, What AI Tells Us About our Future, and Untangling the Messy World of Video with Eric Morris, MD and Head of Retail, Google Canada
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Back on the pod for what has become an annual Holiday tradition just like Turkey and egg nog, Eric Morris, Managing Director and Head of Retail for Google Canada, joins me on the mic, sharing the kind of insights that retailers need to know from a trusted partner whose hand is on the pulse of the zeitgeist of our times. Oh, and we talk about AI and…
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Coaching to support gender equality with Fahrah Gulamhusein
26:58
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The Equality Conversation podcast with bestselling author Joy Burnford explores what we can all do to champion gender equality at work. Each episode offers inspiration, stories and practical solutions from business leaders and experts from around the world. Achieving gender balance at work isn’t about fixing the women, it’s about changing the syste…
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