show episodes
 
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world. Check out our website on: http://letstalkloyalty.com/
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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What podcast do the top Fortune 500 executives listen to? This one! Every Wednesday and Sunday Dov Baron and his world-class guests including Guy Kawasaki, Tom Bilyeau, Keith Ferrazzi, Major General Ambassador Scott Gration, Presidential Candidate Carly Fiorina, Commander Mark Divine, Jesse Itzler, Marisa Peer, John Oates, John (The Economic Hitman) Perkins, The Mother of Mindfulness Dr. Ellen Langer, Jordan Harbinger, and Kevin Harrington to name but a few who share the raw truth of their h ...
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A podcast dedicated to helping businesses improve their customer engagement. Covering growth, retention, technical, and industry trend topics, brought to you by OneSignal, the world's most popular customer engagement solution used by 1+ million businesses sending more than 10 billion daily messages.
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Welcome to the Award Travel 101 Podcast! Founded in 2013 with just 20 members, the Award Travel 101 Facebook group teaches members how to travel the world using points and miles. Today, a community of over 96,000 people from around the world share, teach and learn how to travel anywhere on any budget. Where are you going with Award Travel?
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The loyalty industry landscape changes daily, and it's almost impossible to stay on top of new trends, marketplace shake-ups, or stories of the past that shaped where the industry is today. That's why Joe Doran is starting a new podcast called Loyalty Out Loud, which will tackle a different topic with new guests every episode. He may dig into the industry's past or shoot into its future at any minute. Joe is the Senior Vice President of Loyalty for Capillary Technologies and faces some of th ...
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Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
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PUBLIC SERVICE ANNOUNCEMENT: Broski Nation’s fearless & tyrannical leader has officially established a nationwide broadcast network—meaning you can now get national news blasts in the comfort of your own living room! Stay up to date with what Supreme Leader Brittany Broski is currently obsessing over, learning about, crying about, etc. Also expect important updates on Broski Nation law changes & people of interest. If you’re a loyal subject or follower of @brittany_broski or her top secret s ...
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Earn miles without flying. Frequent Miler is all about getting the most out of the loyalty game. You can easily earn hundreds of thousands of points and miles without traveling, then learn how to use those points towards luxury travel. In this podcast, Frequent Miler founder Greg, and senior author Nick debate current topics in the points & miles world.
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Uglee Truth
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Uglee Truth

Uglee Sisters Podcasting

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Jamie and Stephanie are #SistersWhoPodcast! They use the Uglee Truth podcast to share their unfiltered and funny opinions about family, sex, men and more. The stories from their childhood and every day life are not average - their sisterly love and loyalty to each other isn't either.
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We celebrate the fun side of miles, points & travel including the memories we make along the way. Get inspired to travel, hear about the latest deals and learn how to maximize travel rewards to save money, accomplish your goals and to form memories that will last a lifetime! Shawn Coomer has spent the last 15 years circling the globe with his family and has shared his passion for award travel on the Miles to Memories blog since 2013. He is currently a semi-nomad, using miles & points to fund ...
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The CPG Guys
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The CPG Guys

Peter V.S. Bond, Sri Rajagopalan & Bryan Gildenberg

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CPG & FMCG eCommerce industry icon Sri Rajagopalan, consumer loyalty guru Peter V.S. Bond & retail strategy expert Bryan Gildenberg explore how brands and retailers understand and engage with consumers in-store, online and everywhere in between. http://cpgguys.com
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One Podcast, Two Styles: 1. A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. For curated customer loyalty news stories and full length articles which may have been referenced on the show, please visit https://theloyaltyminute.com
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The Ghost will discuss real life events, real life situations, daily struggles in relationships, life, military, contracting, money, lifestyle, health, family, haters, appreciators, fans, knowledge, history, sex, loyalty, friends, co workers, love, food, business, generational wealth, hip hop, the culture, music, advertising, party scene, dating, marriage, cheating, sexuality, age, sports, hookah, vape, genuine, fake, jewelry, traveling, fashion, hair, site seeing, technology, movies, beards ...
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The show that shows consultants, coaches, service providers all over the globe how to fast track their business growth by building stronger loyalty & bonds with their networks, prospects, clients, referral sources, partnerships (faster than they ever imagined possible) - Leading to more clients, better retention, greater profitability and a more remarkable business overall. We want to help you create more ‘WOW I didn‘t expect that to happen moments‘ in your business.
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Join Gary Lineker, Alan Shearer and Micah Richards for a new podcast bringing strong opinions on all the latest stories from the world of football. Hosted by three men who’ve been there and done it at the highest level of the game, The Rest is Football combines topical debate with outrageous tales from their careers. The essential new podcast for football fans.
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Hard Fork
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Hard Fork

The New York Times

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“Hard Fork” is a show about the future that’s already here. Each week, journalists Kevin Roose and Casey Newton explore and make sense of the latest in the rapidly changing world of tech. Listen to this podcast in New York Times Audio, our new iOS app for news subscribers. Download now at nytimes.com/audioapp
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ENMESHED
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ENMESHED

OH NO! Productions

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The Enmeshed true crime podcast is a weekly audio journey covering the darker side of family dynamics. Hosts Amanda and her Mom, Pam, guide you through intriguing lesser known cases and famous crime stories, involving DNA, entangled family members who commit crimes together and what makes them tick. Loyalty, blurred boundaries, adapting to demands and expectations of others, abuse…all define enmeshed relationship patterns and a lack of independence. The results can be detrimental! Join us ev ...
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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"Rashimarathi" is a celebrated masterpiece by Indian poet Ramdhari Singh 'Dinkar,' offering a profound exploration of the life and inner struggles of Karna from the Mahabharata. Through its vivid verses, it delves into themes of duty, loyalty, and sacrifice, leaving an enduring impact on the landscape of Indian literature. Visit https://krity.app/ for more books and to become a narrator. Follow us on Instagram @krity.app and stay updated with the latest releases.
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
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Loyalty Bl Arabi is a conversational podcast featuring loyalty experts and business leaders from the GCC & MENA regions. It’s the world’s first podcast for loyalty in Arabic. From the latest developments to news to everyday stories, you can expect an insightful talk that keeps you on top of the loyalty industry. We’re a community-oriented project and we’d love you to join our growing network; new episodes are available every other week.
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show series
 
Unlock the Power of Leading with Vulnerability! Conventional norms are becoming dinosaurs. Break free and revolutionize your leadership style. Embrace vulnerability to drive real change, ignite team performance, and foster unwavering trust. Discover eye-opening research from 100+ CEOs and a 14,000-employee survey in Jacob Morgan's ground-breaking b…
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In this episode, Dr. Joseph Michelli navigates the nuanced topic of customer complaints and feedback. Delving into a recent consulting experience, he uncovers the often under-appreciated value of complaints and why they're akin to gifts for businesses. Joseph highlights the pitfalls of customer silence and explains why the absence of complaints doe…
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How do you measure patient experience and empathy within the healthcare industry in a way that truly captures real emotion and real experiences? Dr. Adrienne Boissy, guest staff neurologist at Cleveland Clinic and chief medical officer at Qualtrics, sits down with Rob Markey to discuss the need for a more comprehensive approach to capturing the pat…
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Today's episode of Let's Talk Loyalty and Loyalty TV features one of our favorite and most frequent guests on the show, Amanda Cromhout. Amanda is the Founder and CEO of Truth, a loyalty consultancy firm based in South Africa, and she is also well-known to you all, as a host of an episode every month of Let's Talk Loyalty. Most importantly this yea…
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On the latest episode of Retain: The Customer Retention Podcast, host Lauren DeSouza is joined by Mark Ross-Smith, the CEO and Co-Founder of StatusMatch.com, a platform that allows travelers to obtain elite status with airlines and hotels by matching their existing status with other loyalty programs. Mark is a seasoned executive with over 20 years …
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In our last episode, Joe chatted with Don Smith, Capillary’s Global Consulting Officer (US/Europe) about the industry-leading Brierley Loyalty Quotient (BLQ) and the importance of emotional loyalty. This month, we are proud to announce that Capillary has partnered with Yawye to leverage ELI, their Emotional Loyalty Intelligence tool, to truly offer…
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Established in the 1970s in rural Alberta, Canada, Parkland has become a leading convenience and fuel marketer across the country. Expansion throughout Canada and into the United States and the Caribbean has been driven mostly through acquisitions and strategic partnerships. Parkland is preparing to launch its loyalty program in Puerto Rico. With o…
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In this episode Ghost will discuss the topic of should a enemy of you be your friends friend? At what point does it become a conflict between the 2? Should the friend feel comfortable being around people that do not like their friend? Can your friend separate the hate and still be friends with that person? Lets talk about it!…
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Kate Adie presents stories from Niger, Syria, Portugal, Costa Rica and the US.French President, Emmanuel Macron announced he is withdrawing French troops from Niger, once seen as a key ally in the fight against jihadists in the Sahel, and withdrew his ambassador. Meanwhile in Niamey, people are adjusting to life under military rule after the coup i…
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Want to get elite treatment at hotels without investing the time and effort in enough nights for elite status? Instead of spending fifty or sixty nights a year in hotels with one brand, you can simulate status with some simple tricks. 00:00 Intro 01:52 Giant Mailbag 06:08 Card Talk: Bank of America Alaska Airlines credit cards https://frequentmiler…
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Sometimes it’s a “processing” fee. Sometimes it’s called an “admin” fee. We have even seen it labeled “convenience fee,” a refreshingly candid explanation for it. However, they are always additional fees, and if you have them in your pricing, they might have terrible implications for your customer experience. However, they might not. Unfortunately,…
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The CPG Guys are joined by Jim Presley, General Manager / SVP Total Wellness and Sustainability at NielsenIQ. Follow Jim on LinkedIn at: https://www.linkedin.com/in/jim-presley-0a17a55/ Follow NielsenIQ on LinkedIn at: https://www.linkedin.com/company/nielseniq/ Follow Nielsen IQ online at: https://nielseniq.com/global/en/ Jim answers the following…
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Angie and Joe are off traveling this week, so Mike takes over the podcast with community member Erin Kilpatrick to discuss her “mid-life renaissance” this year which would not have been possible without award travel. Thrifty Traveler Premium Get Thrifty Traveler Premium deal/award alerts sent straight to your inbox. Use promo code "AT101" for $10 o…
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PVSB is joined in this episode by Allume Group's CEO Andrea K. Leigh & VP of Operations Melissa Ardavany as they recap the recent 2023 Groceryshop industry event. Follow Andrea on LinkedIn at: https://www.linkedin.com/in/andreakleigh/ Follow Melissa on LinkedIn at: https://www.linkedin.com/in/melissa-ardavany/ Follow Allume Group on LinkedIn at: ht…
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ChatGPT can now hear, see and speak — and that’s just the start of the deluge of A.I. news this week. Kevin and Casey unpack the lightning-speed updates. Then, Meta’s next-generation headset, Quest 3, is here. Is there still hope for the metaverse? And: An interview with a prompt engineer. Yes, that’s a real job. Today’s Guest: Riley Goodside is a …
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Micah, Gary and Alan reflect on the shocking treatment of Victor Osimhen by his own club Napoli. Plus, have Liverpool uncovered the next Steven Gerrard? Alan enjoys Newcastle’s victory over Manchester City and the boys recall their experiences playing with the world’s best golfers. Learn more about your ad choices. Visit podcastchoices.com/adchoice…
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