show episodes
 
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
 
What podcast do the top Fortune 500 executives listen to? This one! Every Wednesday and Sunday Dov Baron and his world-class guests including Guy Kawasaki, Tom Bilyeau, Keith Ferrazzi, Major General Ambassador Scott Gration, Presidential Candidate Carly Fiorina, Commander Mark Divine, Jesse Itzler, Marisa Peer, John Oates, John (The Economic Hitman) Perkins, The Mother of Mindfulness Dr. Ellen Langer, Jordan Harbinger, and Kevin Harrington to name but a few who share the raw truth of their h ...
 
Spark Plug talks to smart people working at the intersection of business and technology, to spark authentic conversations about the future of retail, customer engagement and technology.Brought to you by SnowShoe — your smarter loyalty leader.
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
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Uglee Truth

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Uglee Truth

Uglee Sisters Podcasting

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Jamie and Stephanie are #SistersWhoPodcast! They use the Uglee Truth podcast to share their unfiltered and funny opinions about family, sex, men and more. The stories from their childhood and every day life are not average - their sisterly love and loyalty to each other isn't either.
 
One Podcast, Two Styles: 1. A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. For curated customer loyalty news stories and full length articles which may have been referenced on the show, please visit https://theloyaltyminute.com
 
Hosted by aigo.ai co-founder, Srini Pagidyala, the Inside Innovator’s Mind - A Customer Engagement Podcast, features North America’s most innovative & bold leaders giving us an insider's view on what it takes to bring about engaging customer experiences that increase loyalty, market share, wallet share and significantly reduce cost to service customers, while creating brand evangelists. This show is sponsored by aigo.ai, the world’s first and only chatbot with a brain. Learn more at: https:/ ...
 
Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty and Founder and CEO of Customer Fanatix as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders.
 
The show that shows consultants, coaches, service providers all over the globe how to fast track their business growth by building stronger loyalty & bonds with their networks, prospects, clients, referral sources, partnerships (faster than they ever imagined possible) - Leading to more clients, better retention, greater profitability and a more remarkable business overall. We want to help you create more ‘WOW I didn‘t expect that to happen moments‘ in your business.
 
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ENMESHED

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ENMESHED

OH NO! Productions

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The Enmeshed true crime podcast is a weekly audio journey covering the darker side of family dynamics. Hosts Amanda and her Mom, Pam, guide you through intriguing lesser known cases and famous crime stories, involving DNA, entangled family members who commit crimes together and what makes them tick. Loyalty, blurred boundaries, adapting to demands and expectations of others, abuse…all define enmeshed relationship patterns and a lack of independence. The results can be detrimental! Join us ev ...
 
Total Expert is the leading fintech software company that delivers purpose-built CRM and customer engagement for modern financial institutions. The Total Experience Platform unifies data, marketing, sales, and compliance solutions to provide a cohesive experience across the customer lifecycle. Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and other financial services firms.
 
The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.
 
Incredible conversations with the Mancunians - born, bred and adopted - who put the heart into Modern Manchester. We Built This City focuses on how these extraordinary Mancunians have built something that impacts lives and the purposeful relationships that have helped steer them, the values that have driven them to do it, and the legacies they plan to leave behind. Celebrate human grit, determination, loyalty, and diversity across culture, arts, politics, sport, music and business. Lisa Mort ...
 
Maximize travel loyalty and rewards programs to earn tons of miles & points and save serious money. This podcast is about the award travel (miles & points) lifestyle. We share tricks to save money on travel and life, but also the experiences and memories we make along the way. Each week on the Miles to Memories podcast join points experts Shawn Coomer, Mark Ostermann and Joe Cheung for a lively & fun discussion about the hottest travel & loyalty topics, an in-depth look at miles & points + e ...
 
The one-stop-shop for content coaching, we discuss and interview top content experts in B2B and B2C industries, as well as content agency leaders to explore how companies can captivate their audiences, convert new buyers, and drive long-term customer loyalty by leveraging experimentation to crack the code for successful content creation. If you’re looking for actionable insights to up your content strategy game, get more creative, and be empowered to drive revenue, you’ve come to the right p ...
 
Customer experience (CX) is a brand differentiator. By humanizing business and intentionally DOING CX RIGHT, you gain happy customers who continue to buy and refer your brand to others. Stacy Sherman shares her 'Heart & Science™ proven CX framework to help you accelerate loyalty and revenue. She's also interviewing admirable keynote speakers, authors, business leaders across industries who share ACTIONABLE CX strategies and tactics too. Topics include: *Retaining customers and keeping them f ...
 
Advocacy and customer marketing have become hot topics in the modern marketing world, and for good reason. The brands that get ahead in competitive industries are ones that purposefully build and leverage the advocacy and loyalty of their customers, prospects, partners, and supporters to drive new and repeat business. Join us every two weeks as we go behind the scenes with marketing experts across industries to uncover the best insights and strategies when it comes to engaging your audience ...
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
Subscriptions are everywhere. The global subscription ecommerce market was valued at $34.7 billion in 2020 and is projected to reach $2.64 trillion by 2028 (UnivDatos Market Insights). Recharge powers subscriptions to over 15,000 brands who are reaping the benefits of predictable revenue, increased lifetime value, and massive customer loyalty. Join us as we chat with founders, CEOs and top executives about their subscription ecommerce experience, the highs and lows of running their business, ...
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
 
A potential TV show: The alcoholic First Son of the United States, searches for his dad’s love while trying to prove that the Secretary of State is disloyal but parties and pranks his dad too much to be taken seriously. The First Son seeks genuine loyalty while sticking to his true self in every obstacle imaginable.
 
Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
 
All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests acro ...
 
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show series
 
How to Become the Preeminent Industry Maven Every day, all day long, we're all bombarded with marketing messages. It's happening with such a high frequency that we have become oblivious to almost every form of it. We might find ourselves asking, is marketing as important as it ever was, or is it more important? Moreover, has it changed, particularl…
 
Anil Mansukhani is the VP of Loyalty Marketing for MGM Resorts International, a global hospitality and entertainment company known in part for its glamourous Las Vegas resorts, but also encompassing luxury hotel and gaming properties across the U.S. and in China. Loyalty360 CEO Mark Johnson met with Anil Mansukhani to discuss the company's recently…
 
How do you measure and prove the value of your investment in loyalty marketing? In this episode, we are joined by Brad MacDonald, Vice President of Loyalty Strategy at Epsilon, who shares their approach to assessing the value of brands' investment in their loyalty marketing initiatives with an "a value led approach". We also announce a partnership …
 
How to Become the Preeminent Industry Maven Every day, all day long, we're all bombarded with marketing messages. It's happening with such a high frequency that we have become oblivious to almost every form of it. We might find ourselves asking, is marketing as important as it ever was, or is it more important? Moreover, has it changed, particularl…
 
In this episode, Barbara Higgins, former chief customer officer of Duke Energy, and Rob Markey discuss what customer loyalty in the utility industry looks like as well as Barbara's strategies and techniques to cultivate lasting trust. If you’d like to provide feedback on the show, please fill out our survey here. If you’d like to learn more about B…
 
Jared Green is a speaker, author, and executive coach. He is known for bridging the gap between human engagement and organizational development through his company, Engage 365. Jared’s mission is to reimagine and redesign the employee experience with people strategies that best support business strategies. Jared’s company and his mission could not …
 
The contact center at many organizations doesn’t get the strategic consideration it deserves. My former contact center team at British Telecom seemed to be viewed primarily as a cost center, a necessary expense. As a result, their team was always pressured to streamline staffing, coached to be as efficient as possible with multiple priorities, and …
 
In early May Recharge hosted ChargeX, the global ecommerce subscription conference that connects merchants, agencies, and tech partners to delve into industry insights, predictions, and best practices. Hit Subscribe recorded several mini episodes over the three day event brought to you here in this podcast! In this four part conversation we chat wi…
 
In this episode, Heather sits down with Brent Kondritz, the Executive Director at the University of Dayton Center for Leadership, a unique and powerful resource created by the region's most successful organizations. Together, they partner with top thought leaders to provide innovative, world-class education to senior executives, emerging leaders, f…
 
I'm mansplaining this week, and talking about what is and is not a woman, what makes a Godly woman, the need for righteous masculinity, and becoming a man worthy of a sammich.. ▪ Livestreams : Odysee.com/@seanathancory + Dlive.tv/seanathancory + Youtube.com/c/seanathancory + Twitch.tv/seanathancory + Trovo.live/seanathancory + @seanathancory on twi…
 
In episode 112 of the Customers Who Click podcast I spoke with Axel Folz, Head of Growth at Lalo, a baby and toddler brand in he US, about how they’ve been scaling the business recently, particularly with issues around the new iOS updates, and low frequency of purchase (once you have a highchair, you don’t need another one). It’s a matter of being …
 
In today’s short summary episode of Let’s Talk Loyalty, Paula Thomas looked back on her conversation with Virgin Reds Chief Marketing Officer, Kelly Best who shared exactly how Virgin is prioritising its customers throughout their new Virgin Red Program. Virgin realised that customers really dislike when their loyalty points expire, so they created…
 
Hey CX Nation, In this week's episode of The CXChronicles Podcast #171 we welcomed Alister Esam, CEO & Founder at Process Bliss based in Newbury, England. Process Bliss helps their customers embed process in their business to help it run like clockwork. Process Bliss helps optimize your company by identifying blockers, pinpointing the key processes…
 
In the May 2022 edition we interview Tony Garcia of Global Media Services and Now Media, home of the Bob & Sheri Show. The similarities between what Tony does on a daily basis and what I do here at MRN are almost identical even though the target demographics might be different. Fans of both Bob & Sheri and those of NASCAR are so completely loyal, t…
 
Sabrina Lillew is the Vice President of Loyalty Programs and Partnerships at Accor, a worldwide hospitality company that owns, manages and franchises hotels, resorts and vacation properties in 5300 locations in over 110 countries. Loyalty360 CEO Mark Johnson met with Sabrina Lillew to discuss the brand's newly merged loyalty program, Accor Live Lim…
 
Today’s story covers gangsters, a kidnapping, and one suspicious typewriter. We’re talking about the wife of American gangster Machine Gun Kelly, Kathryn Thorne Kelly. She doesn’t need a man to make her a bad guy! SOURCE MATERIALS: Kathryn Kelly George “Machine Gun” Kelly — FBI TSHA | Fort Worth, TX. George “Machine Gun” Kelly — FBI Kathryn Kelly -…
 
Dennis is currently one of the leading voices around the world on the topics of Customer Experience, social media, and digital marketing. In 2021 he was a keynote speaker at the World Marketing Summit in Turkey, West African CX summit, LATAM CX conference, eWorld Marketing Summit, workshop leader at Customer Contact week in the USA, and the Host an…
 
Fast moving week of transits. From Mercury backtracking into Taurus, A goodbye to The Pisces movements of the last two months. Mars Enters Aries along with the Aries moon to light the Personal Fire! There is a major Power play with Venus in Aries squaring off with Pluto. Don't mess with Pluto. remember that. At the same time Mars makes it's conjunc…
 
Not all referrals are created equal and for most people, there understanding of what a referral is, is also the reason why they are leaving so many on the table. We have this simple referral meter framework that goes from 0-10 and in just minutes you will realise that there are so many more opportunities than you thought possible. In this 'Get More…
 
On this episode, Jamie has a tip for men who struggle buying gifts and the Ugs dive deep into the celeb world with their takes on the Judds, Britney, Captain Jack Sparrow, Kanye and more. Plus, their Uglee and Awkward Moments of the Week. PS: Don't keep this podcast to yourself... share with others. Thanks HUgs!…
 
The CPG Guys, Sri & PVSB, are joined in this episode by Whitney Cooper, Senior Director of Omnichannel Transformation & Commercialization Follow Whitney Cooper on LinkedIn at: Follow Walmart on LinkedIn at: https://www.linkedin.com/company/walmart/ Follow Walmart Connect on LinkedIn at: https://www.linkedin.com/company/walmart-connect/ Follow Walma…
 
Verint is an expert in the Voice of Customer and have been for over 25 years. Their Verint on the Engagement Capacity Gap report is essential reading for experience professionals today. Fleischaker emphasizes the critical nature of ensuring that you don’t overlook Voice of Customer data, which is crucial part, so you can optimize the relevance of t…
 
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