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Service Science Podcast

Service Science Factory

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Service Science Factory is an innovative place where students, researchers and professionals work in a pressure-cooker environment on inventing new or improving existing services. This podcast features interviews with key people, documents projects and gives insights from behind-the-scenes of the Service Science Factory.
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In this second episode we are joined by Gaby Odekerken-Schröder. She holds a chair in customer-centric service science at Maastricht University and is the scientific director of SSF. Her passion for service innovation and profound scientific knowledge this discipline makes her the perfect candidate for an in-dept interview. Do you know what Co-crea…
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In this first episode we take a closer look at the men behind Service Science Factory (SSF). Professor Jos Lemmink, Dean of Maastricht University School of Business and Economics (SBE) and one of the founders of the Service Science Factory tells us how everything began. He invites to join us on a long journey where he shares his vision of service i…
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