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Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.By Joe Saponare, Sam Valencia, Jerry Zigmont
 
Topics: -Jerry focuses on backups and talks about Backblaze B2 and the backup data format. -Copying/pasting has been problematic for Jerry. Joe suggests looking at third party clipboard management tools. -Odd characters in file names are still a thing. -Joe talks about the MacPaw Foundation and their support of Ukraine. -Paste and Match Style and i…
 
Thank you to our VIP sponsors! Topics: -Sam took some time off to travel to Portugal. -How do you handle reaching out to an employee when they are on vacation and need to be contacted? -Sam was frustrated at what he considered a simple direction to an employee. -Joe would like to be able to focus on one aspect of his job. -Joe develops a “custom fa…
 
Topics: -Galing, Galing! Jerry has a frustrating time dealing with outsourced technical support. -Sam shared experiences with Microsoft where they always want a phone call, even though you select email as a preferred method of contact. -Sam finally has a big moment for Addigy Live Desktop where Splashtop struggled through Setup Assistant. -One of J…
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.By Joe Saponare, Sam Valencia, Jerry Zigmont
 
Thank you to our VIP sponsors! Topics: -Happy New Year everyone! -Jerry orders some new iPhones for the family and accidentally discovers an AT&T service called Right To You. Proof of delivery is required… -A Wattbox in Joe’s office went haywire -SoftRIAD has a bug with a driver in Monterey with RAID 5. -RackSpace’s Hosted Exchange outage caused a …
 
Topics: -We recollect the OnForce days with the Apple Consultants Network. -Jerry has some follow up after his recent lightning strike. He has a heck of a time getting the replacement modem to operate at the proper speeds. -It speaks to the larger issues of declining quality of technical support. -One of Jerry’s older clients lost access to her SBC…
 
Topics: -There are some downsides to push clients to recommended upgrades & services. Their expectations are high and anything that goes wrong is on you. -Should we put our efforts more into gaining new clients than encouraging clients to make changes? -Some clients aren’t worth pushing additional services to. -Sam continues his story of an incredi…
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.By Joe Saponare, Sam Valencia, Jerry Zigmont
 
Topics: -As a tree on Jerry’s property gets hit by lightning, he ends up down a rabbit hole of technical troubleshooting. -He goes through various replacement equipment and testing. Two products he recommends: Coaxial surge protector Ethernet surge protector -He quickly finds that even basic things like turning on/off lights is difficult without in…
 
Topics: -Jerry deals with some complications when one of his clients opens a satellite office in another company’s space. -Confusion arises when an A/V vendor Joe works with says his client mentions another “IT guy”. -Be careful with warranty statuses for Ubiquiti purchases on Amazon. -One of Sam’s clients receives a FUD newsletter from a competito…
 
Topics: -Sam has follow to his UniFi G4 Doorbell. Even after some great advice from Jerry and additional research, his answer was embarrassingly easy. -Joe laments how the promise of the smart home in the 90’s still haven’t been met. -He is also considering a doorbell camera for his complex that multiple neighbors could access. -A client of Joe’s t…
 
Topics: -Sam talk more about is trip off the grid. -On Joe’s recommendation, he got himself the Garmin InReach satellite phone. -He talks about his quest for all 50 states. -Joe brings up a major delay in voicemails coming through on iPhone. Sam is elated to hear it because it’s been happening to him for a long time. Jerry has seen this as well. Th…
 
Topics: -Joe recommends https://photosautomation.com for a multitude of automations, including voice control. -He also created a series of AppleScript automator workflows to manage multiple Photos libraries. -Managing multiple display screensavers - http://www.cs.uni-bremen.de/~zach/software/ArtSaver/index.html -A great tip is the MonitorControl pr…
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.By Joe Saponare, Sam Valencia, Jerry Zigmont
 
Topics: -Sam went to the Jamf Nation User Conference and had the opportunity to meet up with long time supporters Jon Brown and Nate Cinal. -Live Desktop 2 in Addigy is phenomenal. Joe shares his story of remote migrations using this feature. -Joe also uses a caffeinate command to keep remote computers from going to sleep. -Addigy received funding.…
 
Topics: -Joe decides to change his theme of griping and talks about a positive helpful hint with Safari and auto filling passwords. -Storing credit card security codes is a nice new add on to Safari on iOS 16. -How safe is it to send credit card info using iMessage? -Joe wants advise on Jerry’s new M2 MacBook Air. -A call for listener feedback from…
 
Thank you to our VIP sponsors! Topics: -Joe talks about being back on the road and costs/challenges associated with it. -He had a PepLink Router but doesn’t have as much of a need for it anymore. -As iCloud is trying to share media, even if it is unable to at the moment, the recipient still receives an alert that the media has been shared with them…
 
Topics: -Joe has recently returned from the annual Burning Man gathering. Jerry has questions. -Joe is part of a long standing camp that helps supply water to participants. -This is the first year that they used Starlink for internet access. -We learn about the details of how Starlink works. -The conflict is trying to have technology available but …
 
Topics: -Sam is not thrilled with 1Password 8 and the functional differences. Menu changes and inconsistency are at the top of his aggravations list. -Sam describes working with one of his clients to open up a new office space with little to no planning. -Jerry takes on a job in NYC and has to lug equipment to the job site. -Common courtesy seems t…
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.By Joe Saponare, Sam Valencia, Jerry Zigmont
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.By Joe Saponare, Sam Valencia, Jerry Zigmont
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.By Joe Saponare, Sam Valencia, Jerry Zigmont
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.By Joe Saponare, Sam Valencia, Jerry Zigmont
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast. For our “cold open,” listen in on our candid chat about the work that goes into producing a weekly sho…
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast. Congrats to the Mac Admins Foundation on their successful launch! We were honored to be joined by seve…
 
Thank you to our VIP sponsors! An extended water cooler chat with Jerry, Sam, and Joe, discussing issues facing new ACN members, featuring tips from seasoned pros. FOLLOWUP: - Gary Hustwit, director of the Helvetica and Objectified documentaries tweeted that the correct pronunciation of Helvetica Neue is "noya" - Command-Control-power "Have you tri…
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.By Joe Saponare, Sam Valencia, Jerry Zigmont
 
Topics: -Sam finds some Monterey changes difficult on his quest to be more efficient. -Jerry uses Daylite exclusively for Reminders. -Joe likes the Things app -Intermittently. Sam’s reminders would stop appearing on his Mac. A setting in Notifications & Focus -Back in his teens, Sam recalls the time he started up his own “reminder service”. -Joe wa…
 
Command Control Power has reached our 9th anniversary! We have been recording new episodes every week since June of 2013. We are very appreciative of our Patrons and over the next month or so, we are going to do something a little different to show our appreciation. We will be airing new shows every week on the private Patreon feed. On the public s…
 
Command Control Power has reached our 9th anniversary! We have been recording new episodes every week since June of 2013. We are very appreciative of our Patrons and over the next month or so, we are going to do something a little different to show our appreciation. We will be airing new shows every week on the private Patreon feed. On the public s…
 
Topics: This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at our Patreon support page and beco…
 
Topics: -Sam talks about his recovery from Covid. -Some personal experiences and opinions are shared. -Joe shares a sneak peak of an offering for Patrons. A Numbers based tool based on Watchman Monitoring reports with customized output. -What monthly MSP plan works for you? Do monthly services work for residential clients? -Jerry has abandoned the …
 
Topics: -Joe has an update on using his new Synology with Synlogy Central Management System. After digging around with notifications, he was frustrated. Thanks to Dan Monge of Mac IT Pros for the tip to look at the client Synology notifications as there is an additional CMS column. -PsiMac charges a monthly service fee for network management. -“Don…
 
Topics: -This week we welcome back Jason Dettbarn. Founder and CEO of Addigy -There has been a 50% growth in the MSP sector and they are banking on this sector. -We talk Apple Business Essentials and it’s coexisting with a third party MDM like Addigy. -This is also contributing to fixing the foundational changes needed. -Addigy has a big training a…
 
Topics: -Jerry is dealing with what appears to be a case of identity theft. -Joe comes up with a trivia question based on chatter on Slack. Where is the physical serial number on the current iMac computers? -Depot repairs on a personal iMac didn’t work out too well for Jerry. -Joe is trying to get details on supported previous operating systems fro…
 
Thank you to our VIP sponsors! Topics: This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at ou…
 
Topics: -Joe is tired of being the help desk when Tim is out. -Sam has dreams about removing himself from the help desk ticket queue. -Sam’s new hire is working out well. -Developing guides for common user tasks has been tremendously helpful for Sam. -TextExpander is an invaluable tool that we all use. Joe has used it to create his own instructions…
 
Topics: -Sam’s daughter lost her wallet but there was no AirTag or Tile used. -Joe talks about Chipolo, a third party vendor that works with the FindMy infrastructure. -Sam has a gripe about people that can’t read through an entire email. -One of Joe’s clients had a display issue that seemed to persist after a restart. -Jerry’s client insists on a …
 
Topics: -Jerry expresses his frustration with clients at times. -He also has difficulty chasing down customers who sign up for MSP service and do not make the time to install all of their tools. -A good old previously mentioned marketing tool is placing a sticker on network equipment that is branded with your company contact information. -Sam uses …
 
Thank you to our VIP sponsors! Topics: This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at ou…
 
Topics: -Joe discusses some of the new products released by Apple. -All the latest announcements were immediately discussed in TidBITS Content Network newsletter. -Josh Centers of TidBITS started a separate site called http://applebuyingadvice.com to help people make decisions on what products to purchase. -Working with a long standing client where…
 
Topics: -Joe continues discussing a saga with an historically problematic client. They continually disregard his technology recommendations. -Jerry has a similar previous client that attempted to re-engage with him and he declined. -Joe works with our sponsor, Kolide to deploy endpoint security and work directly through Slack with his client. -He a…
 
Topics: -Jerry explores Synology notifications and Joe explains how Synology removed the built in feature. Central Management System to the rescue. https://www.synology.com/en-us/dsm/feature/cms_maintenance -One of Jerry’s clients asks for employer tracking software. He was referred to Veriato. He asks the group their opinions on such a request. -S…
 
Topics: -Sam has finally filled the position at HCS CT! -Jerry asks about Non-compete and NDA agreements. -There is a cost to onboard a new employee and it is a risk you take in order to grow. -One of Joe’s clients delays the move to a new server….again. -This same client has been taking advice from other sources and it has strained the relationshi…
 
Thank you to our VIP sponsors! Topics: -After attempting some remote upgrades, Joe found himself in a difficult situation. Thanks to an article from Mr. Macintosh, he was able to get out of a jam. -Addigy has a fix in their community scripts to correct this issue before upgrades are performed. -As Sam contemplates a fully remote support solution, J…
 
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