Join us in this episode as we sit down with Rob Scott, Co-founder of Monjur. Rob shares valuable insights into the world of agreements, emphasizing their critical role in business operations. From Master Services Agreements (MSAs) to tailored contracts, we explore how the right agreements can provide comprehensive legal protections. Whether you’re …

On today's Episode, join Paco and Rick as they sit down with Jason Thomas, Founder of JATAG Solutions, as they delve into the world of strategic partnerships. In this episode, they share their experiences of teaming up to deliver onsite services for ProdigyTeks. Discover valuable lessons learned from collaborating with fellow Managed Service Provid…

On today's episode, Paco and Rick sit down with Michelle Ragusa-McBain, SonicWall’s Global Channel Chief as she shares insight into SonicWall’s partner-centric approach. From innovative strategies to real-world success stories, this episode dives deep into the world of channel leadership and cybersecurity excellence. Tune in for a dynamic discussio…

Antwine Jackson of Enitech, joins us to talk about how resilience and support helped him grow his MSP. Full Video Podcast Link: https://youtu.be/2REXi2_o4rE --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Ema…

MOVE! Just kidding. Interpersonal skills can be just as vital to your IT role as technical skills, and there’s far less training. SolarWinds IT Manager Tara Bourke joins hosts Chrystal Taylor and Sean Sebring to share what she’s learned about conflict resolution, problem-solving, and effective communication with the whole spectrum of end users. Get…

In this episode, Nick Ross of T-minus365 dives into the world of Copilot AI, exploring its capabilities, use cases, and integration with Power Automate. Whether you’re a seasoned developer or just getting started, this podcast provides valuable insights and practical tips for leveraging Copilot AI and Power Automate effectively. Full Video Podcast …

On today's episode, Jennifer and Jose Santos, co-founders of RadTak Solutions, join us to share how they built and run their MSP together, live at Pax8 Beyond in Denver. Full Video Podcast Link: https://youtu.be/d8gmCStc7r8 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP U…

On today's episode, Super Op's Channel Chief Juan Fernandez and Community Director Nancy Henriquez joins us fresh off the stage at Pax8 Beyond 2024. Also, SuperOps announces their exciting new partnership with Pax8. We discuss the details here and how it will benefit MSP's.By MSP Unplugged

Have you ever tried to scroll up a piece of paper? Have you described a GIF during an actual conversation? To save you from these embarrassing situations, hosts Chrystal Taylor and Sean Sebring identify some telltale signs that it’s time to Log Off (trumpets blaring) and suggest some new ways to spend your time as you wean from the screen. Touch gr…

On today's episode, Paco provides an update of what's going on with ProdigyTeks over the last 4 months along with some great updates on TechCon Unplugged and the MSP Bugle magazine. ------------------------------------------------------- TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGET…

Terms like marketing* are often associated with a long list of negative connotations and an image of a cartoon thief sneaking around a corner with a huge bag of cash over his shoulder. Why does the word marketing make people want to delete their banking apps and bury their wallets? How has the perception of this simple concept changed over time? In…

By Rick Smith

By Paco Lebron

Get a peek behind the scenes of THWACKcamp, the free virtual learning event for SolarWinds customers. Hosts Chrystal Taylor and Sean Sebring talk to THWACKcamp Executive Producer Matt Murray about the extensive preparation, creativity, and deep knowledge that goes into this year’s “love letter” to the THWACK community. © 2024 SolarWinds Worldwide, …

By Paco Lebron

By Paco Lebron

By Rick Smith

By Paco Lebron

In this conversation, hosts Sean Sebring and Chrystal Taylor talk with Derek Daly, Principal AIOps Product Manager at SolarWinds. He discusses his career journey and the role of AI and machine learning in the company's products. He shares insights into the process of introducing AI and machine learning into product features, the impact of AI on job…

By Paco Lebron

By Rick Smith

By Paco Lebron

They say the grass is always greener in another office. Right? In an era of job hopping and layoffs, working for a startup versus an established global company is an evergreen debate. Chrystal Taylor and Sean Sebring talk pros and cons of both. Tune in to help yourself find your ideal patch of grass. © 2024 SolarWinds Worldwide, LLC. All rights res…

Client Acquisition Strategies ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco and Rick discuss how target. attract, and finally sign new clients + Define your Ideal Client/Avatar + How to Acquire them. TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T.…

The Digital Word of Mouth: How to Get Solid Reviews for your Business ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco and Rick discuss how reviews are the digital word of mouth referrals + Several ways on how to get good online reviews + What online review platforms are most effective TECHCON UNPL…

In this Tech Talk Tuesday, Rick discusses changes in his business and the quest to route out inefficiencies. TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGETHER Have you heard? TechCon Unplugged 2024 is back! Come Join us September 12th-14th at the Hotel Arundel Preserve. At TechCon Yo…

Welcome to the New Year! ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco provides several updates on his MSP in regards to growth, tool changes and more + The return of TechCon Unplugged, + Resources, Books and a Chili recipe you'd never expect! TECHCON UNPLUGGED 2024 -----------------------------…

I wonder what’s next? Sean Sebring and Chrystal Taylor discuss the tech trends and predictions published by Gartner, Forrester, and VMblog, with Global Tech Evangelist for Observability Sascha Giese. Can they predict the future? © 2024 SolarWinds Worldwide, LLC. All rights reservedBy SolarWinds

By Paco Lebron

By Paco Lebron

The SolarWinds podcast crossover event you’ve all been waiting for: Chrystal Taylor and Sean Sebring talk with Movies & Mainframes host Andy Garibay about the best, weirdest, and most confusing tech gifts you can give your loved ones (or, let’s be honest, yourself) this year. © 2023 SolarWinds Worldwide, LLC. All rights reserved…

By Rick Smith

By Paco Lebron

By Rick Smith

By Paco Lebron

By Paco Lebron

By Rick Smith

If you think attending a tech industry event is chaotic just imagine trying to organize one. SolarWinds’ Senior Manager of Events Valerie Rivir chats about the ins and outs of trade shows. From the history to the horror stories, she’s seen it all. © 2023 SolarWinds Worldwide, LLC. All rights reserved…

By Rick Smith

By Paco Lebron

By Paco Lebron

By Rick Smith

By Paco Lebron

By Rick Smith

By Paco Lebron

Join host Sean Sebring as he talks to SolarWinds CISO Tim Brown about the 2023 threat landscape after an unprecedented number of cyberattacks. You’re going to want to buckle up, type in the code, scan your retinas, say Beetlejuice three times, and download this episode. © 2023 SolarWinds Worldwide, LLC. All rights reserved…

Going it alone is ok sometimes, but having a partner with skills and experience will make any rodeo better and more efficient. Aldo Masoni, Observability Practice Lead with longtime SolarWinds Partner SHI, joins hosts Sean Sebring and Ashley Adams to explain the “value” in value-added resellers. © 2023 SolarWinds Worldwide, LLC. All rights reserved…

By Paco Lebron

By Paco Lebron